White Paper IT-as-a-Service for Small and Medium Businesses The demand for IT from the SMB segment is growing. The SMB segment is characteristically different from large enterprises in that it is an attractive market for niche solutions in hardware and software. Yet, the business needs of the SMBs require a holistic partnership. With too many options and very little in house knowledge, the needs of SMBs are far from being met. This calls for a different service model, a model that makes IT available as a remotely managed and hosted service. TCS, with more than 42 years of IT solutions experience and expertise in various verticals, is enabling this feature by bringing IT-as-a- Service that caters to the needs of SMBs.