Process Transformation • Project Excellence • Performance Metrics Confidential Is there a Is there a YOU YOU in in TEAM TEAM ? ? High performance teams as a High performance teams as a competitive tool for the competitive tool for the entrepreneurial business... entrepreneurial business...
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Is There A You In Team Feb 25 2009 At The University Of Waterloo
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Process Transformation • Project Excellence • Performance Metrics
Confidential
Is there a Is there a YOUYOU in in TEAMTEAM??
High performance teams as a High performance teams as a competitive tool for the competitive tool for the entrepreneurial business...entrepreneurial business...
Performance Advantage
• A Canadian Consulting company with international reach
• Focusing on helping public and private sector organizations achieve breakthrough levels of performance
• Strategy, Process Transformation, Program and Project Excellence, Customer and Stakeholder Management
• Industries– Health Care– Telecommunications– Financial Services– High Technology
Where we’ve worked...
Public Sector & Not For Profit
Presenter
Jim Love, FCMC, Managing Partner• Jim is a consultant who has worked internationally to help companies develop and
execute strategic plans• Expert in leveraging technology, process transformation and business strategy • Works with large multi-nationals and innovative startups (particularly “green tech”)• His approach is distinctly collaborative and team based• His work – both nationally and internationally -- has been featured in publications
such as the Cutter Journal. His consulting career has included roles as Global Vice President for DMR Consulting and Principal at Ernst & Young.
• He is the current president of CMC Canada’s Toronto Chapter
Our Expertise in the Topic
The Topic
• Today’s discussion is about “how to work in teams”
• As would be fitting for such as discussion – I want to try to tackle it as a team event.
• Some ground rules…
The Rules
Politeness Not Platitudes
Do I Look Like A People Person?
Ultimately, I don’t care whether you believe in
people or not. This is about results.
Ultimately, I don’t care whether you believe in
people or not. This is about results.
You can disagree with anything I say…
• We’re good with this?• Any other rules YOU
think we should have?
• Are you ready?
?
Let’s Get Started
???Break into
teams
Let’s do a little exercise to get us and running.
We’re talking about teams. Let’s get some “hands on” experience.
Let’s Get Started
???Break into
groups
Form into groups
Select a name.
Now we’re going to have a little team event..
The Rules
• Pair up with a member of another group
• The event is called “Thumb-Wrestling”
• You have one minute to get as many points as you can…
Results
What I Want To Cover…
1. The value of teams
2. Why we suck at teams
3. How we can do it better– Some tips to help you understand and change team
dynamics and behaviour– Group planning and facilitation techniques– Two sessions with an assignment in between
I want to leave you with at least 3 practical things that you can do to get
more out of your teams
I want to leave you with at least 3 practical things that you can do to get
more out of your teams
And your objectives?
???Objectives
What would you like to take away from this session?
And what do YOU bring to this discussion?
???Objectives
What are you prepared to contribute?
And what experience do you have that might be valuable to this team as we discuss this topic?
The value of teams
Do you think that teams have value to the entrepreneur?
If so – why? If not – why not?
Do you think that teams have value to the entrepreneur?
If so – why? If not – why not?
Confidential 18
The Power of Teams…
Any team…if it focuses on performance regardless of where it is in an organization or what it does – will deliver results well beyond what individuals acting alone in non-team working situations could achieve…
The Wisdom of Teams
‘Talent wins games, but teamwork and intelligence wins championships.'
Michael Jordan
So why do we suck at it so much?
How can a team of committed managers with individual IQs above 120 have a collective IQ of 63?
Peter SengeAuthor of the 5th Discipline
How can a team of committed managers with individual IQs above 120 have a collective IQ of 63?
Peter SengeAuthor of the 5th Discipline
The reasons teams fail…
Top Reasons Teams Fail
Break off into teams – real teams this time
Do an honest review of your practicum team.
Put your results on the post it notes.
Confidential 23
Presentation…
Identify 3 issues that are blocking your team from achieving its full potential.
How have these affected your teams?
THEN do your discussion…NOT before!
Write them up. Put them up
Write them up. Put them up
Write them up. Put them up
Write them up. Put them up
Why teams fail to achieve their potential?
• Myths and misconceptions – we don’t really understand teams. We tend to mythologize them.
• We don’t really believe in teams – but we are politically correct or we like followers not a team.
• Team behaviour is not natural – it’s learned (or not). We need to be trained in team formation and team work.
Discussion
Does it even matter?
Senge thought it did
"Team learning is vital because teams, not individuals, are the fundamental learning unit in modern organizations“
Peter Senge
So do I…
Increasingly a company’s real competitive advantage may rest on it’s ability to rapidly assemble teams, bring them quickly to optimum performance and disassemble them when they are no longer needed…
Jim Love
So what can we do?
• We can truly start to understand teams – We can dispel the myths. We can really understand what they are, how they are formed, the rules that govern team functions.
• We can cut the crap and start talking realistically about teams. We can start talking about teams not as something moral or inborn but as a way of working that has to be learned. We can honestly look at the barriers and address the reasons for failure.
• We can learn some of the skills that are needed to work effectively and practice them.
The Myths – And Myth Busting
Teams:• like each other• cover each other’s back• get along• spend time together• share common interests• have a lot in common• agree on things• need to have top talent• need a great leader
What is a team?
A team is a group of individuals pooling their collective talents, ability and effort in pursuing a shared goal or common purpose.
A team is a group of individuals pooling their collective talents, ability and effort in pursuing a shared goal or common purpose.
Breaking the Myths
• Great teams make each other uncomfortable
• They have strong discipline and expectations
• They can be extremely diverse
• They often disagree• Some teams never
meet
Any unanimous decision by a group is inevitably wrong.
Craig Hubley, --one of the developers of the Green Party’s Living Platform
Harnessing Diversity
The best teams harness their diversity and achieve synergy…and can be in a state on continual conflict.
Any unanimous decision by a group is inevitably wrong.
Craig Hubley, --one of the developers of the Green Party’s Living Platform
Teams Are Developed – Not Just Picked
• Teams develop in stages
• Attempting to skip a stage can cause the team to underperform
• Conflict is a normal and vital part of the development process
BruceTuckman 1965
1. Forming
2. Storming
3. Norming
4. Performing
Myth – Teams Must Be Collocated
• Virtual teams are often MORE productive than teams which are collocated
• An AT&T study showed savings of 100 million dollars per year
• Another study showed a gain of 25% in productivity and a 90% reduction in absenteeism
• In a recent HBR study, it was shown that virtual teams could:– Deliver in a fraction of the time and cost– In as little as 1/10th of time – For a little as 1/8th of the cost– Often delivered better results
Perhaps most puzzling is the strong impression of intentional centralized control. Yet all evidence indicates that flock motion must be merely the aggregate result of the actions of individual animals, each acting solely on the basis of its local perception of the world." - Craig Reynolds
Common Goals – Common Processes
• Some of us think that the real purpose of leadership is to help team members:– Challenge the group to stay true to those
things that work and discard those that don’t– Hold up a mirror when required – make the
process visible, manage with the force of facts, measure progress (or lack of it), confront issues
– Stay united behind a common purpose– Keep a focus on the end goal
Process Transformation • Project Excellence • Performance Metrics
38
Facilitation And Self Managed Teams
They believed right from the start that there would be savings, I think the focus they provided proved this to be possible.
Peter Drucker
The best and the brightest are volunteers
The New Model Of Accountability
Low Control
High Accountability
Accountability – 7 Plus 1
1. Clear mandate and scope2. Sufficient authority and latitude to act3. Competence and skills 4. Resources commensurate with the
task5. Clear lines of accountability6. Understanding rights and obligations7. Relevant performance measures
…and ?????
Accountability – The Missing Link
Acceptance of Accountability
1. Clear mandate and scope
2. Sufficient authority and latitude to act
3. Competence and skills 4. Resources
commensurate with the task
5. Clear lines of accountability
6. Understanding rights and obligations
7. Relevant performance measures
The Talent Myth
If you don’t know where the bus is going – get the best people on the bus…
Jim Collins,
Good to Great
But is this realistic? After all – don’t many of us don’t get to choose the members of our teams.
Are they realistic for most of us?
If you don’t know where the bus is going – get the best people on the bus…
Jim Collins,
Good to Great
But is this realistic? After all – don’t many of us don’t get to choose the members of our teams.
We need solutions for the REAL World!
If you don’t know where the bus is going – get the best people on the bus…
Jim Collins,
Good to Great
But is this realistic? After all – don’t many of us don’t get to choose the members of our teams.
Is there a solution for those of us who live in the REAL WORLD?
Peter Drucker
The best and the brightest are volunteers
So Why Do We Always Get The Prize?
• Slacker • Skeptic• Promises, Promises• Apologist• The Questioner• Silent Witness• Born Leader• Sunshine• Boxer
Behavioural Archetypes
Some patterns of behaviour are so common – we can consider them as archetypes.
Archetypes
Primordial image, character, or pattern of circumstances that recurs throughout literature and thought consistently enough to be considered universal.
Britannica concise
Peter Senge brought this term to business in the
Fifth Discipline
Ingrained In Us All
We are almost “pre-programmed” to avoid successful collaboration.
It has to do with our perceptions and is rooted in how we communicate.
Our Filters Create Our Individual View Of The World..
We filter information in three ways. We:
Delete
Distort
Hallucinate
Noam Chomsky – Transformational Grammar 1957
Our Filters Create Our Individual View Of The World..
We filter information in
three ways. We:
Delete
Distort
Generalize
Combine that with our predisposition to attribute…
And we are always harsher with others…
Attribution – The Leaden Rule
In the absence of other information we attribute motive to behaviour. And we attribute more negative motives to others!
Oh, come on – hurry it up, will you?
What are your hot buttons?
???It drives me crazy when people ……
So Is It Real – Or Is It Our Unconscious Attribution?
• Slacker • Skeptic• Promises, Promises• Apologist• The Questioner• Silent Witness• Born Leader• Sunshine• Boxer
Confidential 57
Exercise time…
• Get into pairs• Ask the person next to you this question• Do NOT paraphrase• Write down their answer
Why did you choose your current line of work?
Confidential 58
What did they say?
Options• List of criteria• Opportunities, possibilities• Options and choices
Procedures• Didn’t really choose• Answers the question why by telling how• Gives the facts or a story
AT WORK approximately 40% are options people, 40% are procedures people and 20% are half and half.
Confidential 59
What happens when…
• An options person tries to talk to a process person in a crisis or under time pressure?
• What happens when there is no context to guide them?
Confidential 60
Exercise two…
• Back into pairs• Ask the person next to you this question• Do NOT paraphrase• Write down their answer
How do you know you have done a good job?
Confidential 61
What did they say?
Internal• They decide – “I know”• Evaluate on their own standards and criteria• Resist when someone tells them what to do• Outside instructions are taken as information
External• Other people OR external information (facts)• Compare to a standard• Outside information is taken as an order
AT WORK approximately 40% are Internal people, 40% are External people and 20% are half and half.
Confidential 62
What happens when…
• An internal person receives criticism?
• An external person is put in a situation where there is no feedback? Or it’s all “honest” but negative?
Confidential 63
The power of language…
There are fourteen of these divided into
• Motivation Traits – Language that people need to get and stay motivated OR what will demotivate them
• Working Traits – The internal mental processing that a person uses in a specific situation
How we see and interpret situations and people!
Shelle Rose Charvet - Behavioural Archetypes
Motivational Traits
• Pro-Active and Reactive• Toward and Away• Internal and External• Options and Procedures• Same and Different
Working Traits
• Specific and General• Self and General• Feeling, Choice, Thinking• Independent. Proximity,
Cooperative• Person and Thing• Rules• Convincer – See, Hear,
Read and Do
Impact Of These Archetypes
These patterns are so ingrained that they can be seen as archetypes of behaviour.
Recognize any of these in the patterns we discussed?
• Slacker • Skeptic• Promises, Promises• Apologist• The Questioner• Silent Witness• Born Leader• Sunshine• Boxer – “I will work harder”
Recap
The understanding
moves nothing …
Aristotle
Now that you know that these patterns exist, what do you do about it?
Three Suggestions
1.Build awareness – make unconscious patterns visible and disarm them.
2.Harness diversity – the power of AND
3. Build trust – change the game
Forming Checklist
Set clear goalsMake them
measurableDefine the scopeTake stock of
the resourcesList
assumptionsExplore risksAgree on any
deadlinesBut Do NOT fix
roles – yet!
Set clear goalsMake them
measurableDefine the scopeTake stock of
the resourcesList
assumptionsExplore risksAgree on any
deadlinesBut Do NOT fix
roles – yet!
Forming is an act of exploration!
It’s a time to define the questions! And the process!
Don’t jump to solutions!
Some Basic Rules of Engagement Can Be Set Here
Politeness Not Platitudes
You can disagree with anything I say…
Making It Visible – Declaring Our Patterns
Helps me hear?• Logic, proof and thought • I like to know there is a process that will take us
where we need to go• Honest about what YOU needWhat I need to BE heard• Time to absorb• Visual – pictures, symbols• Permission – outside signalsWhat shuts me down• Time pressures and deadlines
• Absence of reflection• Criticism and blaming• Not taking responsibility
Helps me hear?• Logic, proof and thought • I like to know there is a process that will take us
where we need to go• Honest about what YOU needWhat I need to BE heard• Time to absorb• Visual – pictures, symbols• Permission – outside signalsWhat shuts me down• Time pressures and deadlines
• Absence of reflection• Criticism and blaming• Not taking responsibility
Declare your patterns…
Commit yourself to paper…
What is Trust?
Three are three conditions which must be fulfilled for real trust to exist….
Prepared for the storm. Sometimes it’s harder to be an ass if you are off of your
own.
Prepared for the storm. Sometimes it’s harder to be an ass if you are off of your
own.
Storming - If you can’t change the team, change the game!
• Remember your patterns!
• Don’t fall victim to attribution
• Who are you really competing with?– Game theory
– Nash’s equilibrium
Change the game (cont’d)
• Unanimity always sub-optimizes the result.
• Don’t drink the kool-aid!
• Embrace diversity
• The power of AND
You have to think OUTSIDE the box in consulting. Unfortunately, you have to
deliver IN the box.
You have to think OUTSIDE the box in consulting. Unfortunately, you have to
deliver IN the box.
Check your soft side at the door
Like teamwork, trust is built consciously and lost easily… If you consider it a functional necessity and not a moral imperative, you might be more successful at building and maintaining it.
Summary - Making Lemonade
Collaboration is the most effective way to achieve breakthrough performance – no matter where it is.
Our Focus Is Collaboration
Collaboration – builds sustainable relationships focused on a shared pursuit of one or more common goals or objectives.
Collaboration
Collaboration – is not a natural state. It is a learned behaviour and a conscious process that it built and constantly maintained.
It starts with awareness and agreement
Collaboration
Collaboration – is not a natural state. It is a learned behaviour and a conscious process that it built and constantly maintained.
It follows a process. A process you can improve with practice.
Recap
• What did you take out of this and what do you remember?
Group discussions
Thank You!
Process Transformation • Project Excellence • Performance Metrics