IP Voice and Messaging Solutions for Field Service€¦ · Messaging Deliver messages and notifications more effectively AT&T Enhanced Push-to-Talk Instant voice communications with
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Igor Glubochansky
IP Voice and Messaging Solutions for Field Service
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Mention of a specific company or entity is not an endorsement by AT&T.
• Field service applications – key vertical use cases, industry trends
• Integrating AT&T Field Service solutions with dispatch apps, consoles, back-end systems and two-way radio applications
• AT&T Enhanced PTT interoperability and dispatch integration
• AT&T Enhanced PTT integration with mobile and web-based apps
IP Voice and Messaging Solutions for Field Service
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Mention of a specific company or entity is not an endorsement by AT&T.
Assets
Transforming the Modern Enterprise
People ProcessAutomate time-critical and resource-intensive business
process into the mobile cloud
Empower Employees to communicate and collaborate
Gain unprecedented visibility and drive utilization of assets
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Mention of a specific company or entity is not an endorsement by AT&T.
Transforming Process
AT&T Enhanced PTT
AT&T Business Messaging
Deliver messages and notifications more effectively
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Mention of a specific company or entity is not an endorsement by AT&T.5
Delivering solutions to streamline operations
• Challenge to resolve driver safety and Dispatcher-to-Truck issues
• AT&T Enhanced Push-To-Talk used as foundation solution
• Alerts and notifications via AT&T Business Messaging
• Route optimization through AT&T Mobile Resource Management
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Mention of a specific company or entity is not an endorsement by AT&T.
• Unique AT&T SMS Capabilities
• Longer Messages
• Delivery Confirmation
• Paging protocols (SNPP)
AT&T Business Messaging• Email Protocols (WCTP | SMTP)
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Mention of a specific company or entity is not an endorsement by AT&T.
• Completely re-vamped infrastructure to extend business processes
All other marks contained herein are the property of their respective owners. Information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
Mention of a specific company or entity is not an endorsement by AT&T.
All other marks contained herein are the property of their respective owners. Information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
Mention of a specific company or entity is not an endorsement by AT&T.
All other marks contained herein are the property of their respective owners. Information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
Mention of a specific company or entity is not an endorsement by AT&T.
Integrated Real-Time Voice Communications
AT&T Network
Two-Way Radio Network
AT&T Enhanced
PTT Service IP
Dispatch
The views expressed in this presentation do not necessarily reflect the views of AT&T
Kris Patel
API for EPTT
EVP, CTO, Co-founder Kodiak Networks
The views expressed in this presentation do not necessarily reflect the views of AT&T
• EPTT is based on Open Mobile Alliance Standards
• Standards span 3 enablers:• OMA Push-to-talk over Cellular (Make Calls)
• OMA Presence (Get, Set Availability Status)
• OMA XML Document Management (Manage Contacts/Groups)
• Inherently complicated Protocols
• Vision: To simplify access to these functions
Enhanced Push-to-talk (EPTT)
The views expressed in this presentation do not necessarily reflect the views of AT&T
• Early engagements with:• Fleet Freedom
• ActSoft
• Xora
• Make available all the EPTT functionalities to these applications
• Make it easy for application developers to access EPTT capabilities
Engage the Ecosystem
The views expressed in this presentation do not necessarily reflect the views of AT&T
• Dispatcher at a City Dispatch center (using e.g., Actsoft console application) needs to immediately contact a member that is handling an order for Southern Electric company
• Dispatcher selects Contact and presses the PTT Button
• ActSoft Application uses Kodiak provided API’s to initiate a Group Call using VoIP
Use Case for EPTT
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Console Application Example
✓
1. Select Contact
2. Press Button to Talk
The views expressed in this presentation do not necessarily reflect the views of AT&T
Simple Access to EPTT Functions
AT&TEPTT system
Enterprise/Partner network
1. Kodiak Javascript
2. Use APIs to invoke EPTT
SIP/TLS, WebRTC
4G/LTESIP/TLS, WebRTC
The views expressed in this presentation do not necessarily reflect the views of AT&T
Simple Access to EPTT Functions
Application includes the javascript kodiakpoc.js and calls the open APIs……<script src="http://kodiaknetworks.com/jslib/pocjs/1.0/kodiakpoc.js" type="text/javascript"></script>…
The views expressed in this presentation do not necessarily reflect the views of AT&T
Call Management API Package
• makeCall(..)
• endCall(..)
• makeGroupCall(..)
• acquireFloor(..)
• releaseFloor(..)
• sendIPA(..)
Application Console APIs (1)
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• Contact Management APIs• fetchContacts(..)
• fetchGroups(..)
• ..
• Callback APIs
• Presence/Availability APIs
Application Console APIs (2)
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• Client Application integration provides a seamless user experience
• Two models of Client Application Integration
• Device APIs
• Network APIs
Client Application Integration
The views expressed in this presentation do not necessarily reflect the views of AT&T
• Client Application works with a co-resident PoC Client
• Client Application surfaces appropriate UI widget• Button displayed on application can be
pressed to initiate a call by invoking makeCall API to make PTT call
• This will bring up the calling screen with PTT button with the corresponding contact or group
Device APIs - Mobile Client Interaction
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Client Application uses Network APIs
Network APIs - Mobile Client Interaction
Javascript APIs for Signaling
Javascript/WebRTC APIs for Media
AT&TEPTT system
4G/LTESIP/TLS, WebRTC
The views expressed in this presentation do not necessarily reflect the views of AT&T
• New Partner Integration• API overview and specifications
• Access to integration lab
• Site to site VPN as applicable
• Support for integration test plan and execution
• Joint execution of acceptance test plan by Kodiak and Partner