IP Communications Training

IP Communications Training

7921

Getting to Know Your Handset

Directory

Services

Settings

Line View

Battery Indicator

Signal Strength

Soft Keys

Send Button

Power/End Button

Navigation Pad

Earpiece

Charging/Ringing/Message Waiting Indicator

Microphone

Mute

Volume

Application Button Extension

Headset Connector

Getting to Know Your Base

Speakerphone

Microphone

Charging LED

Placing a Call with HandsetPlacing calls:

1. Type the number and press the Send Button

2. Press and hold the Speakerphone Button then dial the number and press the Send Button

Send Button

Speakerphone Button

Placing a Call On BasePlacing calls:

1. Type the number and press the Send Button

Dialing the Number

Inside Calls: Dial the 4 digit extension number

NOTE: Use *ext to dial VM directly

Outside Calls: Dial “8” + the number

Emergency Calls: Dial 911 or 8911

Answering an Incoming Call

To Answer an incoming call:• Answer using

Earpiece/Microphone:– Press the Send Button

• Answer with the Speakerphone:– Press and hold the

Speakerphone Button– Press the Send Button

• To take a call off Speakerphone, press and hold the Speakerphone Button

Send Button

Speakerphone Button

Earpiece

Microphone

Ending a Call

• Press the End Button

End Button

Speakerphone Button

Soft KeysExample: Soft Keys

To access Soft Keys: •Press the right Soft Key button

Examples of Soft Keys

• New Call Soft Key will enable a new call

• The End Call Soft Key will end a call

• The Redial Soft Key redials the last dialed number

• Transfer Soft Key will enable you to transfer a call

• Confrn Soft Key allows three way calling

• Hold will place a call on hold• Resume will continue a call that

was on hold

Soft Keys

Features Buttons

• There are four features buttons located on your IP Phone:– Services – Can be set up by customer preference– Directory – Allows each user to see Missed, Received and Placed Calls as

well as look up phone numbers in the Corporate Directory– Line View – Displays Line Options of Your Phone– Settings – This is where users can change their Ring Type and the contrast

on their IP Phones

Line View

Settings

Services

Directory

Retrieving Voice Mail

If the phone light is lit red, then that means you have a new, unheard message

To retrieve your new message or access your voicemail:

• Press and hold the message button (#1 key), and follow the prompts

• Press the Message Soft Key and follow the prompts

Message Indicator

Message Button

Message Soft Key

Using the Information Key

– Press ? by pressing the center navigation button

– Make your selection you wish to know more about

– To end:• Press the End

Button

Center Navigation Button

End Button

Phone Screen Icons

References

• Quick Reference Guide:

• http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/ip_phones/7921/4.0/english/reference/guide/qrc7921.pdf