Wave IP - Business communications

INTRODUCING THE WAVE IP PBX

Wave IP is more than a phone system.

Wave IP is a Unified Communications solution for

every user.

It offers easy to use business telephony and voice

applications that drive employee productivity and

improve customer service.

If you use your phone only for making calls you may

not be working as productively as you could.

With Wave you can,

• Increase productivity

• Enhance customer service

• Reduce operating costs

NO COST BYOD APPLICATION

Included “in-the-box” with every Wave IP system are a selection of easy to deploy and use voice

applications. These base voice applications are included at no additional cost.

They include Wave Viewpoint for every user and the free BYOD application ViewPoint Mobile for

Apple iOS and Android mobile phone devices

WHAT YOU CAN DO WITH A WAVE SOLUTION

Work from anywhere

With Wave you can provide home and remote staff with the same

communications capability that office based colleagues enjoy.

Manage calls and voice mail from your desktop

Take and place calls using ViewPoint. Click or drag-&-drop to transfer or

conference calls. Point-&-click to park or hold calls.

Hold conference calls

Arrange impromptu conference calls using ViewPoint or set up pre-

arranged managed conferences.

Show availability status

Check if a colleague is at a meeting, traveling or contactable by phone

before attempting to make or forward a call to them.

Use a single telephone number

Multiple Wave solutions can be networked to connect users at multiple

locations enabling you to provide staff with easy inter-site calling and

customers with a single telephone number into your business no matter at

which site their contact is based.

Benefit from in-built call recording

All calls can be optionally recorded as well as individual calls captured by

the user with a single mouse click. This enables you to capture for audit or

training purposes verbal customer orders, product support calls, or

marketing feedback.

Use self-service applications

Callers can call in and complete their business automatically without

needing to wait to talk to a member of your staff .

Use a contact centre

Wave provides contact centre capability and what is more the contact

centre agents can be based anywhere - in different offices or even at

home

Present a polished and professional image

Wave gives you enterprise level applications and capabilities but at a small

business price and the auto attendant means that callers can be directed

to the right person or department without the intervention of an operator..

SYSTEM FEATURES

BUILT IN APPS (FOR ALL USERS)

IP 500 IP 2500

Wave ViewPoint - Desktop

Wave ViewPoint - Mobile

Integrated SIP Softphone

Secure Instant Messaging

Presence & Stats

Visual Voice Mail

Intelligent Find-Me / Follow-Me

MS Exchange Sync

Auto Attendant

Mobile Extension

Call Recording

Recording Archive & Management

Multi-Party Conferencing

Reporting

ADD-ON APPS

IP 500 IP 2500

Contact Centre (Agents) 10 100

WaveNet (multisite networking)

Wave Call Classifier

Wave Fax Manager

Wave Voice Server (IVR)

USERS

IP 500 IP 2500

Max phone users of all types 50 500

Vertical VOIP/SIP handsets * 50 500

Vertical Digital handsets** 48 480

Vertical Analogue handsets 26 240

Mobile users 50 500

*Port estimates based on standard IVR services. Port availability may vary based on services being used. **Digital phones require an external power supply.

MECHANICAL

IP 500 IP 2500

19" rack mount

Wall mount option

Dimensions 17.5"w

2.5"h

13.25"d

17.6"w

5.875"h

19"d

Weight (base System) 8.16kg 12.7kg

WAVE IP PHONES

Wave supports combinations of wired and wireless SIP phones (including soft phone clients), digital telephones, and analogue endpoints.

WIRELESS HANDSETS

Handset solutions are available which can provide mobility around a site. If required solutions can be provided which are suitable for use in harsh and hazardous working environments.

DESK HANDSETS

The desk handsets offer feature sets and styles that can be matched to different work roles. There is a choice of an IP or digital handsets and you can see all the styles clearly in the handset gallery.

IP HANDSETS

To take full advantage of IP telephony, you need an IP phone. The Edge 5000 series offers a range of IP desk handsets that address the needs of low call volume users to the sophisticated needs of executives and global communicators.

EDGE 5000I-8

The Edge 5000i-8 is an entry-level telephone with the functionalities that come from IP technology. The phone can be used in lobbies, conference rooms and for everyday office use.

The 5000i-8 users have a convenient single button access to call conferencing, call transferring, redial and call log lists with 8 programmable features and 3 soft keys.

It provides cost-effective power options (PoE or AC) and like the other phones in the series has enhanced audio quality.

EDGE 5000I-24

The Edge 5000i-24 is mid end professional level IP phone.

The 5000i-24 incorporates professional-level functionality designed to boost the productivity of managers or "answering" positions (receptionists, assistants) with reliable functions and 24 programmable features keys. .

It offers advanced communications capabilities including call routing table, a 240x56 pixel grayscale backlit display and flexible

two-position adjustable foot stand.

EDGE 5000-LLCD

The Edge 5000-LLCD provides high end functionalities designed to boost the productivity of knowledge workers and other key employees as well as administrative personnel.

Its stylish design embeds 10 line appearances on the silver part of the phone without compromising the professional look and feel of the phone.

It incorporates the largest LCD grayscale display (240x144) of the series with white-backlit. A flexible two-position adjustable foot stand ensures optimised viewing angles.

DIGITAL HANDSETS

The Edge 700 family offers a range of digital handsets. These ergonomic, feature-rich phone sets offer comprehensive business class capabilities at an affordable price. The Edge 700 is available in either 8 or 24 button options.

EDGE 700 - 8 BUTTON

The Edge 700 - 8-button handset offers the benefits of a fully featured digital telephone. It is the choice for organisations wanting an attractively priced digital handset for employees who need an everyday easy to use comprehensively featured telephone

EDGE 700 - 24 BUTTON

The Edge 700 - 24 button offers similar benefits to the 8 button handset with a range of additional features including,

• 8 distinctive ring tones

• Full duplex upgrade option

• Bluetooth option for Bluetooth headsets

VIEWPOINT

ViewPoint is a desktop and mobile application that delivers Wave's full suite of advanced integrated

applications to the user. It provides every user with advanced desktop call management, secure

instant messaging, presence management, call recording and more.

ViewPoint’s powerful feature set is available to desktop users, remote users, and mobile users and

includes the ability to switch seamlessly between the ViewPoint desktop client and ViewPoint

Mobile.

More than 100,000 users worldwide rely on ViewPoint every day.

ViewPoint is pre-installed on every Wave IP system and is available to all users without additional cost.

VIEWPOINT STRENGTHENS & EXTENDS WORKFLOW PROCESSES

Streamlines collaboration

• Employees are empowered with the combination of strong presence management and

secure messaging to speed up decision-making processes and response times.

• An integrated softphone allows for secure remote calling and can save money by routing

voice traffic through Wave IP.

Expands coverage

• Maximise your ability to orchestrate more sales and service coverage with increased visibility

into availability of remote sales and service staff located in multiple times zones.

• Extend service hours and create premium service offerings by routing calls based on the

availability of remote staff members.

Improves reach-ability

• Use a single number to reach any staff member regardless of location.

• Improve incoming customer call experience with multiple call handing settings and the ability

to designate frequent or important contacts to a “Favourites” listing.

Records and shares conversations

• Record and securely store calls on your Wave IP system and send the recording as a

voicemail message or via email to colleagues

Enhances security

• Securely extend unified communication capabilities beyond corporate boundaries.

• Eliminate risks inherent with IMInstant Messaging (IM) communications with secure

messaging and content tagging for key words and phrases that can be identified, removed,

or blocked entirely from mobile IM sessions.

VIEWPOINT FOR DESKTOP USERS

Traditional phone systems hide the phones features behind hard-to-remember star codes and keypad combinations.

ViewPoint changes this

It presents the phone systems features through an innovative graphical PC interface.

• Users click or drag-and-drop to

make, receive, transfer or

conference calls, or point-and-click

to park or hold calls.

• The intuitive interface means that

there are no learning curves or

costly training programmes.

• Staff can quickly understand and

use ViewPoint to manage calls and

even temporary staff with limited

computer skills can perform basic

calling actions in no time

Messages

Call recording

Conference

VIEWPOINT FOR REMOTE AND MOBILE STAFF

ViewPoint features are accessible by staff wherever they are located.

Remote extensions: Remote employees (branch staff, home workers etc.) can use ViewPoint to

manage calls.

Mobile phones: A free BYOD app, Wave ViewPoint Mobile, allows mobile phone users secure

access to Waves unified communication tools right from their mobile phone.

VIEWPOINT MOBILE

ViewPoint Mobile is an integral part of the Wave Business Communication System and is the only mobility application available in the market that comes as standard.

Free BYOD app: The free app allows mobile colleagues secure access to Wave’s unified communication tools from their mobile phone. It is compatible with any device running Android 2.3 and above or any Apple device running iOS 4.3 or above. ViewPoint Mobile is available from the App Store (IPhone) or Google Play (Android). ViewPoint Mobile delivers Wave's full suite of advanced integrated applications anywhere you need to be.

• Update your status from anywhere

• Check availability of co-workers

• Access personal contacts via

ViewPoint

• Send secure IMs

• Have a single contact number

• Tap to talk, transfer or put calls on

hold

• Check voice mail

• Take notes on and record calls

VERTICAL COMMUNICATIONS – SELECTED UK USERS

Some notable organisations have deployed a solution from Vertical Communications