Nomination Invitation Core Process Booking Manager/Guest Orders tickets Admin Creates user in BE Defines access rights System Creates SSO users Maps user groups Manager Registers in FE Start CRM Excel Guest Workflow Authentication Manager/Guest Finds Event Manager Requests Tickets Manager Provides initial guest data Allocation System Sends confirmation mail to manager Admin Allocates ticket contingent Start System Checks deadline and contingent Confirmation Admin Imports Guests Host Provides / imports Guest data System Imports Guests Start ScanAgent Checks in guests Check-In Reporting Admin Exports report M/H/A Invites guests Start Guest/ Manager Provides guest data System Sends confirmation mail to manager Start System Sends confirmation mail to guest Administration Admin Defines Translations Admin Defines Settings Admin Defines Templates Admin Defines Categories Admin Creates Location Admin Creates Serie Admin Creates Event Admin Creates Program Admin Creates Microsite Admin Creates Tickets Survey Admin Sends survey invitation to guest Guest Fills survey Guest RSVP System Sends cancel mail to guest User Edits user profile System Sends confirmation mail to user User Forgot password System Sends PW change mail to user User Provides new password System Imports / Updates user data System Checks whitelist System Sends confirmation mail to user Admin Defines Themes ScanAgent Checks statistics System Validates data PHASE 3 System Validates data PHASE 1 System Updates attendance Manager Provides Guest data Manager Re-allocates ticket contingent System Checks deadlines & contingent Admin Sets access rights M/H/A Sends invitation mail Admin Exports login codes Admin Sends invitation letter Guest Clicks invitation link Guest Enters invitation code G/H/M/A Cancels order System Sends confirmation mail System Sends cancel mail to manager/guest H/M/A/G Cancels order System Updates contingent Admin Creates survey Admin Reviews results Admin Exports survey results Admin Reviews event dashboard Admin Configures dashboard System Pushes data to 3rd party systems 3rd party Pulls data from e5 API Admin Activates SSO System Sends allocation mail to host Host Logs in via link Host Logs in via SSO System Checks deadline Validates guest data PHASE 2 Invitation Admin Defines substitute users Admin Defines Seat plan Admin Defines Deadlines System Sends rejection mail to manager Manager Selects Waitlist option Admin Activates Waitlist G/M Selects Waitlist Option System Allocates waitlist tickets FCFS Admin Increases ticket amount Organization Admin Does seating Admin Sends out hardcopy tickets Admin Exports booking lists Admin Sends out newsletter to M/G M/H/A Sends reminder mail Admin Defines Guestfields Admin Sends promotion mail to M/G Admin Allocates waitlist tickets manually PDF ICS PDF ICS Admin Updates Shipping status ScanAgent Downloads App Admin Exports QR code for Check-In App ScanAgent Logs in via QR code