Introduction to Mzinga's OmniSocial Engaged

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MzingaOmniSocial Engaged

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Who is Mzinga?

Technology & Services

Robust social software technology suiteSaaS deploymentScalable solution platform with flexible deployment optionsStrategic consulting, learning & moderation services

Broadest Solution Set

Targeted social software solutions for:• Marketing• Employee collaboration & training• Customer engagement & training• Customer support

Company Headquartered in Burlington, MA100 employees & network of 50+ multilingual social media professionals

Experience Service 40M users across hundreds of leading brands worldwide

Sample Customers

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MzingaWhat is OmniSocial Engaged?

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What is OmniSocial Engaged? Flexible, SaaS, cloud-hosted social engagement platform.

Integrate social capabilities and user generated content into your existing website.

Launch branded destination communities.

Create custom and mobile experiences.

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Large businesses and organizations manage on average 178 social media accounts. *

Forums and branded community constitute 13% of that overall mix. *

Connect with target audiences on a deeper level.

Robust set of social applications, configurability, features and functionality.

One platform, multiple use cases – Enthusiasts, Support, Brand

* Source: Altimeter Group – Survey of Social Media Program Managers 2011

Why OmniSocial Engaged?

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Scalability and stability to power your social interactions.

In Q1+Q2 2013 alone, OmniSocial Engaged powered *:

3,276,535 pieces of User Generated Content (messages, blogs, comments, etc)

337,671,330 Page Views

454,878 Unique Active Members

42,536,408 Total Registered Members (all-time)

*includes OmniSocial Engaged and data to be migrated from Mzinga’s legacy social engagement platform

Why OmniSocial Engaged?

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Easy to use

Multiple Integration Options

High Availability

Rapid Product Release Cycle

Low Risk

Competitive Pricing

Why OmniSocial Engaged?

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Multiple deployment options

Direct branded links: Easily skinable and branded

Full application widgets:Embed into your CMS

Content widgets:Promote activity & drive traffic

JSON REST APIs: Create customized & mobile solutions

OmniSocial Engaged – Key Features

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Robust suite of social media applications and features including:

APPLICATIONS• Classic Forums• Q&A Forums• Ideas• Polls• Blogs• Profiles• Comments• Ratings• Content Pages

FEATURES• Tagging/Tag Clouds• Categories• WYSIWYG editing• Search• Multi-language• Moderation controls• Integrations: Social Sharing,

Analytics, Ad Code

OmniSocial Engaged – Key Features

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Seamless Authentication or Mzinga Registration w/ Facebook Connect

Rich content and user moderation capabilities

Gamification & Badging

Social Analytics

OmniSocial Engaged – Key Features

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Enthusiasts

Support

Brand

• Community Managers• Communications Planning

Professionals• Social Marketing and Brand

Communications Directors• Social Media Marketing Managers• Social Media Professionals

• Customer Care Leaders• Account Management• Customer Support• Chief Customer Officer

• Business Unit Owner• Brand Management• Marketing Director• Director Product

Marketing

One Platform, Multiple Use Cases

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Fans of a TV show, band, sports team, entity, brand, or organization OR People who share similar interests, hobbies, or experiences like knitting, parenting, careers, or home improvement.

Engage base of passionate, engaged fans and like-minded individuals, who are also consumers

• Direct dialogue with target audience in controlled environment

• Harness the conversation

• Integrate and promote all social channels

• Increase revenue generating opportunities

• UGC helps to drive site traffic, stickiness, and SEO

Download the Enthusiast Community Data Sheet Here

Use Case – Enthusiast Community

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Customers of particular (typically paid) product or service looking for help, how-to’s, expert advice, and experiences of other owners or customers.

• Reduce support costs

• Crowdsourced support

• Peer-to-peer collaboration

• Concierge level of customer service and expert advice

• Increase customer satisfaction

• Gain valuable customer insights

Download the Support Community Data Sheet Here

Use Case – Support Community

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Allow customers, partners, or prospects to connect with each other and your brand.

• Increased brand reputation, customer loyalty and advocacy

• Word of mouth, testimonials, and referrals

• Shared experiences and reviews

• Insider tips and tricks

• Repeat purchases

• Focus groups

Download the Brand Community Data Sheet Here

Use Case – Brand Community

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You can get started with OmniSocial Engaged for FREE!

Sign up for fully featured FREE TRIAL TODAY!

http://www.mzinga.com/omnisocial-engaged-trial-program/

OmniSocial Engaged – Free Trial

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Want to learn more about OmniSocial Engaged?http://www.mzinga.com/products/omnisocial-engaged/

View an on-demand webcasthttp://www.mzinga.com/events-resources/upcoming-webcasts/on-demand-webcasts/introducing-omnisocial-engaged/

Contact Us:[email protected] 1-888-694-6428

OmniSocial Engaged – Learn More