Confidential 1 Confidential 1 Introduction to inetwork and the ANGEN NG9-1-1 dashboard Training Module 1 Gulf Coast NENA October 15, 16
Jan 11, 2016
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Introduction to inetwork and the ANGEN NG9-1-1 dashboard
Training Module 1
Gulf Coast NENA
October 15, 16
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Let me introduce inetwork
• Division of Bandwidth.com headquartered in Raleigh, NC
• NG9-1-1 team headquartered in Denver, CO
− Architecture and Network design
− Software Development
− Customer Experience for NG9-1-1
− Technical Support
• Other critical teams located in Raleigh
− Network Operations Center
− Backup Customer Experience and Technical Support
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Operations Team
Mary Tuten
SVP Operations
Denver, CO
Fondra Marshall
PSAP Liaison
Denver, CO
Gary Fowler
Director, NOC
Raleigh, NC
Lindsey Carr
Customer Experience
Lead and Trainer
Denver, CO
Murali Medikonda
Director, Network
Raleigh, NC
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Product Management, Architecture, & Implementation Team
Ray Paddock
VP, Emergency
Services Portfolio
Denver, CO
Jason Shugart
Director, and
Lead Architect
Denver, CO
Jay Slater
Sr. Product Manger
Denver, CO
Duke Kaczmarczyk
Architect
Denver, CO
Larry Reeder
Manager, SW
Development
Denver, CO
Jim Fleming
In-State
Project Manager
Huntsville, AL
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Our Partners
• Auburn University Montgomery
− Overall project Manager
− Planning and coordination of all ECD training
− Primary Contact: John Ellison
• Alabama Supercomputer Authority
− Provides the underlying network to all ECDs
− NOC located in Huntsville, AL
− 24x7x365 support for network problems
− Primary Contact: Ray Jacoby
• Your CPE Vendor!
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Phased Implementation
Phase Carriers Call Delivery Impact on ECDs
1 Wireless only
Through current selective routers None
2 Wireless only
Through both selective routers and the ASA ESINet
Primary Focus
3 All Through the ASA ESINet MSAGs & GIS Shape files!
4 All Through the ASA ESINet None
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Training Plan Principles
• Focused on the audience - Roles based
• Timed to prepare users for upcoming phases
• Time-efficient
• Multiple vehicles
− Classroom• Gulf Coast(s)• 6 Regional Sessions just prior to Phase 3• On-demand
− Self-based (no instructor)
− Online (with instructor)
• User Guide available in soft copy
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ANGEN dashboard Roles• PSAP Admin: View/edit PSAP information, manage alternate PSAPs for
routing, user management to include create, edit and delete users, MSAG and ALI management, GIS management
• PSAP Viewer: View assigned PSAP information, view all MSAGs
• Report Viewer: View/pull reports within assigned PSAP(s)
• pANI Viewer: View wireless pANIs and their assigned PSAPs
• GIS Admin: Shape file management, boundary resolution
• MSAG Admin: View/edit MSAG, report/manage MSAG and ALI errors
• State Viewer: Access to view all PSAPs within the Dashboard and high level reports to include Call Detail Records for the PSAPs.
Note: A person can have multiple roles.
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ECD Training Timeline
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The ANGEN NG9-1-1 Dashboard
• Single interface for all your provisioning and reporting needs
• Easy to understand, intuitive
• Based on provisioning platform used by hundreds of inetwork customers
• Enhanced to meet the needs of the ECD users
• Accessible by browser
• Additional interface allows upload of files
• Strict Security – Username and password required
• All activities logged for auditing purposes
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The ANGEN NG9-1-1 Dashboard
11
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Training modules
• Module 1: NG9-1-1 Dashboard, a platform by inetwork, a division of Bandwidth
− Description: Introduction to inetwork, the inetwork team, and the ANGEN
NG9-1-1 Dashboard highlighting current and upcoming features.
− Rough duration: 1 hour
− Audience: Any person interested in learning more about inetwork and the
dashboard and/or any ANGEN user.
− Waves: 1, 2, 3
− Formats• Classroom• Self-paced
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Training modules
• Module 2: ANGEN NG9-1-1 Dashboard Administrative Training
− Description: Complete Administrator training for the ANGEN NG9-1-1
Dashboard that will give Administrators hands-on training for creating and
managing users, managing reports, and will also provide a quick
demonstration of what features will be coming in the next wave (Phase 3).
− Rough duration: 2 hour
− Audience: PSAP administrators (must register prior to session and
attend Module 1)
− Waves: 1, 2, 3
− Formats• Classroom• Self-paced• Online
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Training modules
• Module 3: ANGEN NG9-1-1 Dashboard User Training
− Description: Complete user training for the ANGEN NG9-1-1 Dashboard that
will provide users with hands-on experience for managing their account, for
viewing PSAP information, viewing reports, and will also provide a quick
demonstration of what features will be coming in the next wave (Phase 3).
− Rough duration: 1 hour
− Audience: PSAP users (must register prior to session and attend Module 1)
− Waves: 1, 2, 3
− Formats• Classroom• Self-paced• Online
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Training modules
• Module 4: ANGEN NG9-1-1 Dashboard Training - MSAG and ALI
− Description: Complete user training for managing the MSAG (creating,
deleting and merging records), viewing other MSAGs, and managing
MSAG and ALI errors.
− Rough duration: 2 hours
− Audience: MSAG Coordinators (Must pre-register and attend Modules 1
and 3)
− Waves: 2, 3
− Formats• Classroom• Self-paced• Online
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Training modules
• Module 5: ANGEN NG9-1-1 Dashboard Training - GIS
− Description: Complete dashboard training for GIS managers, uploading
shape files, boundary conflict resolution, and a closer look at geo-spatial
routing
− Rough duration: 1 hour
− Audience: GIS Managers (Must pre-register and attend Modules 1 and 3)
− Waves: 2, 3
− Formats• Classroom• Self-paced• Online
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ANGEN NG9-1-1 Dashboard Navigation
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ANGEN NG9-1-1 Dashboard Navigation
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ANGEN NG9-1-1 Dashboard Navigation
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ANGEN NG9-1-1 Dashboard Navigation
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ANGEN NG9-1-1 Dashboard Navigation
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ANGEN NG9-1-1 Dashboard Navigation
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ANGEN NG9-1-1 Dashboard Conventions
• ECD Self-administrated
− PSAP Admin creates all user accounts and assigns roles
• Consistent look and feel screen to screen
• All dates are UTC
• What you see is what you have access to.
− Your role and your PSAP affiliation dictate this
• No shortcut keys – Mouse and keyboard only
• Some functions initially restricted to inetwork staff
− i.e. Editing state default PSAP pool
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Questions