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Introducing customer experience Liam Earney Managing the total cost of publication
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Introducing customer experience Liam Earney Managing the total cost of publication.

Jan 04, 2016

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Page 1: Introducing customer experience Liam Earney Managing the total cost of publication.

Introducing customer experienceLiam Earney

Managing the total cost of publication

Page 2: Introducing customer experience Liam Earney Managing the total cost of publication.

Jisc’s negotiations for offsetting agreements

»Context› Current Jisc open access activity› Why do we want offsetting agreements in the

UK?› Data on APC spend 2013-2015

»Experiences with offsetting agreements

»Some principles for offsetting agreements

»Challenges

»Conclusions

Page 3: Introducing customer experience Liam Earney Managing the total cost of publication.

Context

Page 4: Introducing customer experience Liam Earney Managing the total cost of publication.

Jisc and open access

Open Access 4

Support throughout an article’s lifecycle from submission to use

Select journal

Check compliance

Pay publisher

Deposit in repository

Select journal

Check compliance

Pay publisher

Deposit in repository

Select journal

Check compliance

Pay publisher

Deposit in repository

Report on compliance

Maximise impact

Record impact

Report

Report on compliance

Maximise impact

Record impact

Report

Report on compliance

Maximise impact

Record impact

Report

Polic

ies

Dec

isio

n su

ppor

t

Neg

otia

tion

s

Disco

very

and

acce

ss

Usage

rep

orts

Repor

ting

tool

s

Not

ifica

tion

Community professional support

Page 5: Introducing customer experience Liam Earney Managing the total cost of publication.

Why do we want offsetting agreements?

» Designed to address a specific challenge facing UK research intensive institutions

» The need to limit combined cost of APCs and subscriptions in hybrid journals

› “Total cost of publication”

»In spirit of Finch and Government response:“….a meaningful proportion of an institution's total [article processing charges] with a publisher to be offset against total subscription payments with that publisher".

Page 6: Introducing customer experience Liam Earney Managing the total cost of publication.

Growth in APCs paid 2013-15Based on data collected by Jisc from 15 UK HEIs. 2015 figures are

estimates based on partial data.

£-

£1,000,000

£2,000,000

£3,000,000

£4,000,000

£5,000,000

£6,000,000

£7,000,000

£8,000,000

£9,000,000

£10,000,000

0

1000

2000

3000

4000

5000

6000

7000

1753

5771 5784

£2.9m

£8.5m£9.3m

Number of APCs Expenditure2014

Exp

en

dit

ure

Nu

mb

er

of

APC

s

20152013Source: Jisc Collections

Page 7: Introducing customer experience Liam Earney Managing the total cost of publication.

Experiences with offsetting

Page 8: Introducing customer experience Liam Earney Managing the total cost of publication.

Experiences

»Working on offsetting proposals since start of 2014

»Agreements are pilots› Need to monitor

changing environment

› Need to see how effective the agreements are

»A range of agreements in place:› Institute of Physics› Royal Society of

Chemistry› Sage› Taylor and Francis› Wiley

»Springer from October

Page 9: Introducing customer experience Liam Earney Managing the total cost of publication.

Experiences

»A variety of schemes› Offsetting APC spend against subscription costs› Credits against APCs based on total expenditure› APC vouchers based on level of subscription spend› “Flipped models” – subscription fees pay for APCs,

small additional fee to cover access to content

»Discounts of up to 90%

»Models have different impact based on publisher

Page 10: Introducing customer experience Liam Earney Managing the total cost of publication.

Some principles for offsetting agreements

Page 11: Introducing customer experience Liam Earney Managing the total cost of publication.

Principles guiding offsetting agreements?

»Challenge to Jisc Collections from UK libraries:› What is our ideal?› What constitutes a ‘good’ proposal?› How do we evaluate proposals?› How do we state our requirements

proactively?

Page 12: Introducing customer experience Liam Earney Managing the total cost of publication.

Principles

» support the transition to full open access

» ensure that publishers do not charge the same institutions twice, through the payment of subscriptions and APCs

» not be restricted to institutions that subscribe to a publishers “big deal”

» apply at the level of each subscribing institution

» operate on a “cash basis” , rather than voucher basis

» be available at the institutional level rather than just the individual researcher

Offsetting systems should:

Page 13: Introducing customer experience Liam Earney Managing the total cost of publication.

Attributes of schemes

»Schemes are reviewed in light of the following attributes:› Degree to which they support the transition

to OA› Affordability› Ease of administration› Transparency

»Tensions between different attributes, but the first is seen as most important

Page 14: Introducing customer experience Liam Earney Managing the total cost of publication.

Challenges and conclusions

Page 15: Introducing customer experience Liam Earney Managing the total cost of publication.

Challenges

»Hybrid publishers refusing offsetting agreements

»Dynamic policy environment

»Sustainability› Administration› Research funding at risk› Retreat from hybrid in absence of offsetting

» Incentivising researchers and publishers› Price sensitivity› Take up

Page 16: Introducing customer experience Liam Earney Managing the total cost of publication.

Conclusions

»Too early to be certain of implications and impact› Data is sometimes contradictory

»There is still huge interest in the progress of offsetting schemes

»The success of offsetting schemes and the fate of hybrid open access are closely linked

»Jisc wishes to see and promote all approaches that offer high quality, cost effective & sustainable transition to OA

Page 17: Introducing customer experience Liam Earney Managing the total cost of publication.

Thank youLiam EarneyDirector of Jisc Collections

Email: [email protected]

Available under CC-BY