Carrier Intelligence Report Swiss Post April 2013
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Carrier Intelligence Report
Swiss Post April 2013
Table of contents
Key financial figures 3
Key stakeholder figures 5
Macro environment 6
Market & Consumers 7
Corporate & media 8
Governance & strategy 9
Corporate performance 10
Business units 11
Operations 13
Human resources 14
Corporate responsibility 15
Acquisitions & divestments 16
Product launches 17
Key press releases 18
Outlook & targets 20
“This year marks the beginning of a new chapter for Swiss Post.
From the middle of 2013, Swiss Post will no longer be a federal
public institution, but instead a public limited company under
special law owned by the Swiss Confederation”
Susanne Ruoff, CEO
3 IPC Carrier Intelligence Report – Swiss Post
Key financial figures
PostFinance generated three quarters of Group EBIT in 2012
Source: Swiss Post annual reports 2009-2011, IPC analysis
Note: Change represents year-on-year development from 2010, figures displayed in CHF unless otherwise stated
IPC Statistical Database
Income Statement 2010 2011 2012 Change
Total revenue LCU, m 8,736.0 8,599.0 8,582.0 -0.2%
EBIT margin % 10.6% 10.6% 10.4% -0.2
Net profit margin % 10.4% 10.5% 10.0% -0.5
Staff costs to revenue ratio % 46.7% 46.8% 48.1% 1.3
Balance Sheet
Total assets LCU, m 93,310.0 108,254.0 120,016.0 9.8%
Total equity LCU, m 4,224.0 4,879.0 5,625.0 15.3%
Total liabilities LCU, m n/a n/a n/a n/a
Current ratio n/a n/a n/a -
Return on capital employed % 1.0% 0.8% 0.7% -
Gearing ratio % n/a n/a n/a -
Cash flow
Net cash flow from operating activities LCU, m (2,271.0) 19,697.0 13,422.0 -
Net cash flow from investing activities LCU, m (250.0) (310.0) (386.0) -
Net cash flow from financing activities LCU, m (487.0) (351.0) 986.0 -
Net increase/(decrease) in cash and cash equivalents LCU, m (3,017.0) 19,017.0 14,022.0 -
Revenue by division
Mail LCU, m 2,797.0 2,694.0 2,715.0 0.8%
Parcels & Express LCU, m 1,052.0 1,078.0 1,098.0 1.9%
Postal Retail LCU, m 1,092.0 1,072.0 1,053.0 -1.8%
Postal Financial Services LCU, m 2,379.0 2,440.0 2,351.0 -3.6%
Information Services LCU, m 609.0 484.0 482.0 -0.4%
EBIT by division
Mail LCU, m 248.0 251.0 178.0 -
Parcels & Express LCU, m 164.0 162.0 152.0 -
Postal Retail LCU, m (108.0) (151.0) (120.0) -
Postal Financial Services LCU, m 571.0 591.0 627.0 -
Information Services LCU, m 7.0 11.0 3.0 -
4 IPC Carrier Intelligence Report – Swiss Post
Key financial figures
In euros
Source: Swiss Post annual reports 2009-2011, ECB, IPC analysis
EUR/CHF exchange rates
2010 2011 2012
1 EUR 1.380 1.233 1.205
Income Statement 2010 2011 2012
Total revenue LCU, m 6,316.7 6,974.1 7,122.0
EBIT margin % 10.6% 10.6% 10.4%
Net profit margin % 10.4% 10.5% 10.0%
Staff costs to revenue ratio % 46.7% 46.8% 48.1%
Balance Sheet
Total assets LCU, m 67,469.3 87,797.2 99,598.3
Total equity LCU, m 3,054.2 3,957.0 4,668.1
Total liabilities LCU, m n/a n/a n/a
Current ratio n/a n/a n/a
Return on capital employed % 1.0% 0.8% 0.7%
Gearing ratio % n/a n/a n/a
Cash flow
Net cash flow from operating activities LCU, m (1,642.1) 15,974.9 11,138.6
Net cash flow from investing activities LCU, m (180.8) (251.4) (320.3)
Net cash flow from financing activities LCU, m (352.1) (284.7) 818.3
Net increase/(decrease) in cash and cash equivalents LCU, m (2,181.5) 15,423.4 11,636.5
Revenue by division
Mail LCU, m 2,022.4 2,184.9 2,253.1
Parcels & Express LCU, m 760.7 874.3 911.2
Postal Retail LCU, m 789.6 869.4 873.9
Postal Financial Services LCU, m 1,720.2 1,978.9 1,951.0
Information Services LCU, m 440.4 392.5 400.0
EBIT by division
Mail LCU, m 179.3 203.6 147.7
Parcels & Express LCU, m 118.6 131.4 126.1
Postal Retail LCU, m (78.1) (122.5) (99.6)
Postal Financial Services LCU, m 412.9 479.3 520.3
Information Services LCU, m 5.1 8.9 2.5
5 IPC Carrier Intelligence Report – Swiss Post
Key stakeholder figures
Source: Swiss Post annual reports 2010-2012, IPC analysis
Note: Change represents year-on-year development from 2010, letter and parcels rates based on the 2012 exchange rate
High and stable employee and customer satisfaction
Shares 2010 2011 2012 Change
Share price, year-end LCU n/a n/a n/a n/a
Earnings per share LCU n/a n/a n/a n/a
Human resources
Average full-time equivalents 45,129 44,348 44,605 0.6%
Average part-time employees n/a n/a n/a n/a
Women in total workforce % 47.9% 47.7% 47.5% -0.2
Absenteeism rate % 4.1% 4.3% n/a n/a
EOS response rate % 0.7 0.8 0.8 0.0
Total employee satisfaction 74.0 75.0 75.0 0.0
Employee engagement 83.0 83.0 83.0 0.0
Customer index
Business customer satisfaction 78.0 77.0 78.0 1.0
Consumer satisfaction 82.0 83.0 82.0 (1.0)
Sustainability
Total CO2 emissions t 459,857 449,366 460,464 2.5%
Retail network
Wholly-owned retail outlets 1,955 1,851 1,757 -5.1%
Contracted retail outlets 358 427 497 16.4%
Delivery performance
Domestic letter quality performance (D+1) % 97.2% 97.5% 97.9% 0.4
Domestic letter quality USO requirement (D+1) % 97.0% 97.0% 97.0% 0.0
Domestic parcel quality performance % n/a 97.4% 97.7% 0.3
Domestic parcel expected business-day delivery % n/a n/a 2 n/a
Domestic letter and parcel rates
Standard letter, 0-100g € 0.85 0.85 0.85 0.0%
Economy parcel, 2-5kg € 6.52 7.30 7.47 2.3%
6 IPC Carrier Intelligence Report – Swiss Post
Demographics
• 39,997 km2
• 7,837,000 inhabitants (0.6%)
• 195.3 inhabitants per km2
• Median age: 41.7 years (12th)
• Corruption perception: 8.8 (0.1)
• 3.6m households
• Broadband subscribers: 38.2%
• Urban population: 73.6%
• Employed population: 60.1%
Macro environment
Growth expected to remain modest in 2013-14
Source: The economist – Pocket World in Figures 2012 Edition, IMF, ITC Trade Map, CIA World Factbook, ITU, Transparency International, IPC analysis
Note: Brackets represent year-on-year development from 2010 or world ranking. Growth rates are adjusted for currency fluctuations
Economics
• GDP, constant prices: 411,312,7m €
• GDP, current prices: 458,256,5m €
• GDP per capita: 52,483.4 € (1.2%)
• GDP per capita (PPP-adjusted): 27.930,1 € (2.4%)
• GDP related to agriculture: 1%
• GDP related to industry: 27% (1 percentage points)
• GDP related to service: 72% (1 percentage points)
Trade
Exports: 168,293.16m € (2.1%)
1. Germany 20.2%
2. USA 10.2%
3. Italy 7.7%
4. France 7.2%
5. UK 4.8%
Pharmaceutical products & machinery, nuclear reactors and boilers
Imports: 148,805.07m € (0.2%)
1. Germany 32.4%
2. Italy 10.4%
3. France 8.6%
4. USA 5.0%
5. Netherlands 4.4%
Machinery, nuclear reactors and boilers & pharmaceutical products
Economic outlook
With the exchange rate floor in place for over a year, the Swiss economy remains stable though inflation remains negative and very low interest rates fuel risks in the mortgage market. The fiscal position is strong and the economy is expected to improve moderately, but risks are still present. Growth is expected to pick up during the year owing to somewhat more supportive external conditions but should remain modest both in 2013 and 2014 as the global recovery will likely be subdued. Financial firms are adapting their business models to new regulatory frameworks though lingering uncertainties about the direction of regulatory reforms in other countries are complicating the restructuring process.
4%
3%
2%
1%
0%
16 15 14 13 12 11 10 09 08 07 17
Unemployment rate
3%
2%
1%
0%
-1%
-2%
4%
17 16 15 14 13 12 11 10 09 08 07
Real GDP growth Inflation
7 IPC Carrier Intelligence Report – Swiss Post
Switzerland: market & consumers
E-commerce, internet and broadband usage continue to grow
Source: Eurostat, ITU, OECD, Swiss Federal Statistical Office, IPC analysis
Note: T-km=Tonne-kilometres, representing the transport of one tonne of goods (including packaging and weight of transport units) over a distance of one kilometre.
Logistics market (bn T-km)
30,000
25,000
20,000
15,000
10,000
5,000
0
-4%
2010 2009 2008 2007
3,500
3,000
2,500
2,000
1,500
1,000
500
0
-19%
2011 2010 2009 2008 2007
Financial services sector, total size
Financial services market (CHF, bn)
Online purchasing habits
Commentary
According to the latest available figures, Swiss inland freight contracted by 4% between 2007 and 2010 with road remaining fairly stable and rail experiencing more volatility. Road accounted for just over 60% of inland freight in 2010. In the financial sector, bank-owned assets experienced a large fall in 2008-9 and have only slightly recovered in recent years.
Household consumption grew by 1% in 2011, the lowest over the period analysed and trailing overall GDP growth by around two percentage points (p.p.). The proportion of surveyed consumers regularly purchasing online however has grown substantially and reached 47% in 2010. Trends for internet usage and broadband subscription were also positive.
47%
37%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2011 2010 2009
(Interpolated)
2008 2007
Individuals ordering online within the last 3 months
Consumption expenditure
3%
2%
1%
0%
2011 2010 2009 2008 2007
Consumption expenditure, growth
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2011 2010 2009 2008 2007
Broadband subscribers Internet users
Digitisation
Rail freight, size
Road freight, size
Inland waterways freight, size
8 IPC Carrier Intelligence Report – Swiss Post
Corporate & media
Boom in internet ad spend, modest growth for TV & print media
Source: www.forbes.com/global2000, ZenithOptimedia Western Europe Market & Mediafact 2011, ZenithOptimedia Advertising Expenditure Forecasts December 2011, IPC analysis
Note: Forbes Global 2000; numbers under top 5 represent global ranking
Top 10 advertisers
1. Migros
2. Coop
3. L'Oréal
4. Procter & Gamble
5. Nestlé
6. Unilever
7. Swisscom
8. Sunrise Communications
9. Media Markt
10. Manor
Forbes Global 2000
Top 5 by revenue
99 Glencore International (Diversified Metals & Mining)
40 Nestlé (Food Processing)
62 Novartis (Pharmaceuticals)
97 Zurich Financial Services (Diversified Insurance)
103 Roche Holding (Pharmaceuticals)
Top 5 by profits
40 Nestlé (Food Processing)
103 Roche Holding (Pharmaceuticals)
62 Novartis (Pharmaceuticals)
132 Xstrata (Diversified Metals & Mining)
71 UBS (Investment Services)
Top 5 by market value
40 Nestlé (Food Processing)
103 Roche Holding (Pharmaceuticals)
62 Novartis (Pharmaceuticals)
132 Xstrata (Diversified Metals & Mining)
71 UBS (Investment Services)
Media review & outlook
According to the latest available figures, radio and outdoor were the only media predicted to show a decline in 2012 (-3.2% and -3.6% respectively) while internet is by far the fastest-growing media in the Swiss market (21.5% in 2012, 2011: 5.1%). Internet prices are currently inflated; however as the use of this medium increases, negotiating power will strengthen and ensure lower prices and higher volumes. Print media and TV saw more moderate growth compared to previous year results. The market as a whole was expected to grow by 3.0% in 2012 (2011: 5.1%).
Media spend (CHF, m)
Internet
57
7
89
6
88
7
86
4
+11%
1,4
20
Newspapers
+4%
+1%
+28%
TV
+4%
+6%
1,3
45
1,5
00
1,4
58
-12%
1,4
02
1,3
59
Magazines
47
5
45
2
Outdoor
46
0
47
7
45
4
Radio
17
8
18
4
16
8
Cinema 2
9
29
33
2011
2012
2010
9 IPC Carrier Intelligence Report – Swiss Post
Governance & strategy
“We move people, goods, money and information”
Source: http://www.post.ch
Organisation
Vision & strategy
Vision
• We move people, goods, money and information – in a reliable, value-enhancing and sustainable way
Strategy
The Swiss Post strategy is based on postal legislation and the strategic objectives of the Federal Council. It documents how Swiss Post creates added value – for customers, for the owner, for employees and for Switzerland. To this end, it is pursuing five strategic thrusts:
• Provide high-quality services
• Ensure competitive prices
• Secure sustainable and profitable growth through new solutions
• Cut costs in a socially responsible manner
• Exploit the operating conditions to maximum effect
Chief Executive Officer
Susanne Ruoff
CEO (2012-)
Born 1960
Previous positions:
• CEO, BT
Switzerland
• Director of Global
Technology, IBM
Switzerland
Chairman of Supervisory Board
Peter Hasler
Chairman (2010-)
Born 1946
Other chairs:
• Zurich University Hospital
• Reka Swiss Travel Fund
Ownership
100% Swiss State
www.post.ch
Finance
Pascal Koradi
Communication
Marco Imboden
Human Resources
Yves-André Jeandupeux
PostMail
Ulrich Hurni
Swiss Post Solutions
Frank Marthaler
Services Patrick Salamin
Chairman of the Board of Directors
Peter Hasler
Internal Auditing Martina Zehnder
CEO
Susanne Ruoff
Legal and Staff Service Peter Nobs
Post Offices & Sales
Patrick Salamin
PostLogistics
Dieter Bambauer
PostFinance
Hansruedi Köng
PostBus
Daniel Landolf
10 IPC Carrier Intelligence Report – Swiss Post
Corporate performance
Stable revenue and profitability in 2012
Source: Swiss Post annual reports 2008-2012, IPC analysis
Segment information
Revenue and profitability Cash flow
Share price development
Swiss Post does not issue publically traded
shares.
Commentary
In 2012, Swiss Post’s operating income fell 0.2%
to CHF 8,582m (€7,122m) while net profit fell by
around 5% to CHF 859m (€713m). The lower net
profit was due primarily to a fall in income from
financial services and lower other operating
income. Cash flow from customer deposits and
interest from deposits fell by 36.3% to CHF
5,594m. The upward trend in financial services as
a proportion of Group revenues was slightly
reversed in 2012 but the segment still remains the
second largest source of revenue for Swiss Post.
20%
4,000
5,000
6,000
8,000
2,000
9,000
0%
5%
7,000
10%
15%
3,000
1,000
0
10.6%
2010
10.6%
10.5%
10.4%
10.0%
2012
-5%
8.4% 9.0%
9.2%
2008
8.5%
2011
10.4%
2009
0% -2% +2%
Net profit margin EBIT margin Total revenue
12%
(18%)
88%
(82%)
6%
(8%)
31%
(27%)
14%
(6%)
14%
(14%)
35%
(45%)
2012 (2008) 2012 (2008)
Information services
Postal financial services
Postal retail
Parcels & express
International revenue
Domestic revenue
Financing activities
986
Investing activities
386
Operating activities
13,422
Beginning of period
33,439
Cash flow
11 IPC Carrier Intelligence Report – Swiss Post
Business units
Higher employee benefit expenses hit profitability
Source: Swiss Post annual reports 2008-2012, IPC analysis
“PostMail offers business customers high quality products and tailored solutions for letters, newspapers and promotional mailings, from acceptance right through to delivery. This range is complemented by its electronic services”
PostMail
Revenue generated by Swiss Post’s mail business
fell by 1.2% to CHF 3,103m (€2,575m) while EBIT
dropped by CHF 73m, primarily as a result of a
rise in employee benefit expenses. Sales from
unaddressed mail increased by CHF 79m due to
the complete takeover of the DMC Group.
Asendia
Swiss Post and France’s La Poste launched
Asendia in July 2012 as a joint venture to pool
their cross-border activities in the mail sector as
equal partners. In 2012 the change contributed to
the segment’s lower EBIT.
Parcels & express
“Offers business customers both standardised and customised logistics solutions for sending parcels, express items and courier consignments, as well as goods transportation and warehousing logistics”
PostLogistics
The logistics market produced CHF 1,535m
(€1,274m) in revenue and an EBIT of CHF 152m
(€126m). EBIT was down CHF 10m on 2011 but
above internal targets due to planned one-off
items. Significantly higher parcel volumes had a
positive impact on the result, while negative
influences included higher employee benefit
expenses and increased costs for third-party
transporters, IT and various comprehensive
restructuring measures.
As a result of deregulation and changing customer
needs, there is an increasing overlap between the
courier, express and parcels segments and
traditional dispatch.
4,000
3,000
2,000
1,000
0
15%
10%
5%
0%
-21%
2012 2011 2010 2009 2008
EBIT margin Total revenue, CHF (m)
Postal retail
“Offers products, services and tailored advice to private customers and SMEs. It has 1,757 post offices, 497 postal agencies and 1,251 home delivery services throughout Switzerland.”
Post Offices & Sales
In 2012, Post Offices & Sales achieved sales of
CHF 1,689m (€1,402m) and a negative EBIT of
CHF -120m (€-100m). The latter represented an
improvement on the previous year of CHF 31m,
with declining operating income and increasing
staff costs more than offset through major savings
in service and other operating expenses. Although
sales of logistics products increased by CHF 10m,
resale merchandise fell by CHF 26m because
sales of stamps for franking purposes are now
recorded in the net sales from logistics services.
The long-standing decline in over-the-counter
payment transactions continued in 2012.
2,000
1,500
1,000
500
0
15%
10%
5%
0%
+1%
2012 2011 2010 2009 2008
EBIT margin Total revenue, CHF (m)
2,000
1,500
1,000
500
0
0%
-10%
-5%
5% +26%
2012 2011 2010 2009 2008
EBIT margin Total revenue, CHF (m)
12 IPC Carrier Intelligence Report – Swiss Post
Business units
Higher earnings from credit cards and mortgages for PostFinance
Source: Swiss Post annual reports 2008-2012, IPC analysis
Note: Further analysis on PostBus is not included as it is an exception to the usual business unit portfolio of the postal industry
Postal financial services
“Enables its customers to manage their own
finances thanks to simple, clear and inexpensive
products and services for payments, savings,
investments, retirement planning and financing”
PostFinance
PostFinance recorded an operating result of CHF
627m (€520m) in 2012, representing an increase
of CHF 36m on 2011 as operating income
remained high at CHF 1,534m (+4%). Interest
income fell by CHF 72m (-6%). This fall was
caused by the difficult market environment, which
offerred significantly less profitable investment
opportunities. The lower income from the declining
in-payments in post offices was more than offset
by higher earnings from credit cards and
mortgages. Average customer deposits in 2012
totalled CHF 103,850m (€86,183m), up 17.9% on
2011.
Information services
“Manages and operates document-based business
processes and customer dialogue solutions for its
business customers, and provides support for
transitions between the physical and electronic
worlds”
Swiss Post Solutions
Operating income remained steady at CHF 547m
(€454m) in 2012, while EBIT declined by 8m to
CHF 3m.
Besides the slowdown in business operations, the
result was primarily affected by restructuring costs
in France and in the Cards unit, as well as a
decline in project business at Global Services.
Net positive currency translation effects stood at
CHF 3m. Growth was recorded in the US and in
Vietnam.
2,500
2,000
1,500
1,000
500
0
40%
30%
20%
10%
0%
+8%
2012 2011 2010 2009 2008
EBIT margin Total revenue, CHF (m)
Public transportation
“PostBus operates a network of 799 PostBus
routes within Switzerland, covering 10,960
kilometres and 14,140 stops. The leading
company in regional passenger transport is
developing an increasingly strong presence in
cities and conurbations alike.”
-10%
-5%
5%
10% 800
600
400
200
0
0%
-23%
2012 2011 2010 2009 2008
EBIT margin Total revenue, CHF (m)
13 IPC Carrier Intelligence Report – Swiss Post
Operations
Acquisition of DMC Group boosted unaddressed mail volume by 51%
Source: Swiss Post annual reports 2008-2012, IPC analysis
Employees Employees per business unit Retail network
Commentary
Addressed letters handled by PostMail declined in 2012 while unaddressed mail increased by around 51% as a result of the acquisition of the DMC Group. Newspaper delivery volumes were down 1.8% and international mail volumes also fell. Domestic and international parcel volumes continued to grow in 2012.
Average FTEs increased slightly (+257), with Swiss Post Solutions PostFinance and PostBus all expanding their workforce.
Swiss Post’s retail network continued to moderately contract overall,
with the strategic shift from post offices (-5%) to contracted postal
agencies (+16%) continuing in 2012.
Mail volume Parcels & express volume
60,000
50,000
40,000
30,000
20,000
10,000
0
+1% -2% +1% +1%
2012 2011 2010 2009 2008
Average full-time equivalents
8%
(7%)
15%
(14%)
10%
(9%)
15%
(16%) 12%
(12%)
40%
(43%)
2012 (2008)
120
100
80
60
40
20
0
2009 2008
+6%
2012 2011 2010
2,500
2,000
1,500
1,000
500
0
-1% -2% -1% -2%
2012 2011 2010 2009 2008
Contracted retail outlets Wholly-owned retail outlets
Domestic parcels & express
1,000
0
6,000
5,000
4,000
3,000
2,000
+9%
2012 2011 2010 2009 2008
Transactional mail
Unaddressed admail
Periodicals mail
Information Services
Other Postal Financial Services
Postal Retail
Parcels & Express
14 IPC Carrier Intelligence Report – Swiss Post
Human resources
23% of management positions filled by women
Source: Swiss Post annual reports 2008-2012,, IPC analysis
Satisfaction & engagement
Commentary
Women accounted for 47.5% of Swiss Post employees in
2012, down 1 p.p. since 2008. Meanwhile the proportion of
women in management has grown by 1.7% over the same
period.
Staff turnover fell by 1.6 p.p. over the period and was 3.7%
in 2012. Days lost to illness and accidents has remained
fairly stable at around 11 days per employee.
Following a large increase in 2009, employee engagement
(“commitment” in Swiss Post’s employee survey) has since
remained stable at 83 out of 100 points.
Illness, accidents & staff turnover
1 0
1% 2% 10% 5%
4
0% 3% 6% 7% 8% 9%
15 14 13 12 11 10 9 8 7 6 5
4%
3 2
2012
2011
2010
2009
2008
-0.3 -1.6
Days lost to illness and accidents
Staff turnover
Full-time/part-time mix
Swiss Post does not publish detailed information on
part-time employees
77.0%
(78.7%)
23.0%
(21.3%)
52.5%
(51.5%)
47.5%
(48.5%)
Men in total workforce
Women in total workforce
Men in management
Women in management
2012 (2008) 2012 (2008)
Gender
70 90 60 80 100 50 40 30 20 10 0
2012
2011
2010
2009
2008
Employee engagement
15 IPC Carrier Intelligence Report – Swiss Post
Corporate responsibility
Moderate rise in CO2 emissions attributed to higher transport capacity
Source: Swiss Post annual reports 2008-2012, IPC analysis
Financial responsibility
“In line with the Federal Council’s financial targets,
Swiss Post is expected to maintain and, if possible,
increase the company’s value, achieve an industry-
standard result in the basic service and in
competitive services, and to fund its investments
with the cash flow it generates”
Continued restructuring led to a further increase in
revenue per employee in 2012, reaching around
CHF 159,668 (€132,780).
Declining letter volumes, greater competition in the
logistics market, rising pension costs and lower
interest income at PostFinance indicate that Swiss
Post’s operating result is likely to be lower from
2014.
Social responsibility
“Swiss Post employs about 62,000 people in a wide variety of occupations. We support them by promoting a culture of innovation, as well as offering a sustainable health management system and attractive training opportunities”
“Take a step forward!” With this slogan, Swiss Post invited its employees in the spring of 2012 to take part in PostVenture, the Group-wide business plan competition, and in doing so advance both themselves and the Group as a whole. 121 creative minds submitted 172 business ideas, 13 of which have been developed into business plans.
Every year, Swiss Post offers around 750 apprenticeships in 12 career areas. In 2012, the number of trainees fell to 1,571.
Environmental responsibility
“In 2012, Swiss Post continued to implement its climate protection strategy consistently. The overall aim of such measures is to cut the company’s CO2 emissions by the end of 2013 by 15,000 tonnes per year”
Swiss Post is pursuing six strategic thrusts in this area: It intends to exploit potential economic and ecological efficiencies, invest in the best available technologies, boost the share of renewable energy sources, offer environmentally sound products, improve its own expertise and champion climate protection issues in general.
In 2012, there was a moderate increase in CO2 emissions compared with 2011 due to higher transport capacity.
Employee value creation Trainee headcount CO2 emissions (t)
500,000
400,000
300,000
200,000
100,000
0
600,000 +2% -2%
2012 2011 2010
100,000
0
50,000
200,000
150,000
+2% +12%
+11% -1%
2012 2011 2010 2009 2008
Revenue per employee
2,500 2,000 1,500 1,000 500 0
-22% 2012
2011
2010
2009
2008
Trainees Total CO2 emissions
16 IPC Carrier Intelligence Report – Swiss Post
Acquisitions & divestments
2009-
Source: Swiss Post annual reports 2009-2012, IPC analysis
Note: CC (country code). See Swiss Post annual report 2012, p. 122 for details of divestments made in exchange for shares in the Asendia joint venture
Acquisitions Divestments Regional Focus: Acquisitions
Business focus: Acquisitions
Effect on cash flow (CHF, m)
Year Company CC Sector
2012 GATRA AG CH Logistics
2012 Intermail AG CH Mail
2012 The DMC Group CH Mail
2011 FMC Insights Limited IE Information
2010 ABC Mail S.L. ES Mail
2010 Mail Partners Spain S.L. ES Mail
2010 Billing & Loyalty
Systems GmbH
DE Information
2010 MCM Direct Limited UK Mail
2010 Edigroup SA FR Mail
2010 SCI S.A.T. FR Estate
2009 MailSource Deutschland
GmbH
DE Mail
2009 Microgen UK Ltd UK Information
2009 Porta a Porta S.p.A. IT Parcels
2009 PrimeMail GmbH DE Mail
2009 Dispodrom Ltd UK Logistics
2009 IT Service-House AG CH Branch
15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0 16
Area 8 1 2 3 2
Other
Financial services
Information
Logistics
Parcels & Express
16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0
Region 4 12
Rest of world Europe Switzerland
Year Company CC Sector
2010 DMS Dialogmarketing
Kft.
HU Mail
2010 Graphic Data Ltd UK Information
2009 Räber Information
Management GmbH
CH Information
2009 Global Business
Services Plus QLS
FR Mail
0
-10
-20
-30
-25
-15
-5
2012 2011 2010
Divestments Acquisitions
17 IPC Carrier Intelligence Report – Swiss Post
ePost Solutions Letter ID Product category
Letters
Description
With Letter ID, Swiss Post has turned its
mailings into intelligent data carriers.
Each mailing contains a data matrix
code with shipment data and an
identification number. Each individual
delivery is monitored constantly.
Target group
Business customers
Read more
Product category
Online banking
Description
The financial tool that provides useful
information on money matters, allowing
PostFinance private customers to manage
their finances more independently than
ever
Target group
Private retail customers
Read more
Product launches
Innovations in letter tracking, hybrid mail, online banking and parcels
Source: www.post.ch
Product category
Hybrid mail
Description
Swiss Post is making its innovative e-post
solutions for secure digital and hybrid
communication available to postal
companies worldwide. White label solutions
enable them to offer the market-tested
solutions under their own label within a short
time.
Target group
Business customers
Read more
E-cockpit
Product category
Parcels
Description
From autumn 2013, things will get even
easier for customers. Recipients of letters
and parcels will be able to use an online tool
to specify the addressee themselves, extend
the collection period and authorize others to
receive deliveries. Deliveries in the evening
and on Saturday will also become available.
Target group
Private retail customers
Read more
Logistics market
18 IPC Carrier Intelligence Report – Swiss Post
Key press releases
2012-
Source: http://www.post.ch/
2013
Quarter 1
• Solar power plant in Mülligen inaugurated
• Introduces automated parcel terminals
• Partners with Transguard Group in Dubai
• Acquires Scalaris AG software company
• Customised mailings with PostCard Creator
• Electronic patient record ready for the market
• Swiss Post and SIK sign framework agreement
on IncaMail
2012
Quarter 4
• FINMA: PostFinance receives banking licence
with conditions
• Wage round Swiss Post CEC: Social partners
reach agreement
• Accessible surfing at Swiss Post
• Market testing of personalized newspaper
discontinued
• PostFinance: 100,000 new customers
• Board of Directors of PostFinance Ltd elected
Quarter 3
• Post SuisseID promotes digital contact with
authorities
• Launch of ASENDIA
• Seeks 750 apprentices for 2013
• Future group structure of Swiss Post as a public
limited company
• New Swiss-Courier service available
• Ecological electricity from Switzerland for Swiss
Post
Quarter 2
• No price changes for international parcels
• Restructuring of small consignments and
warehousing logistics division
• Customer assets PostFinance: breaking the
CHF100 billion mark
• Digital pay slips via secure e-mail service
Quarter 1
• Marco Imboden, new Head of Communication
• DMC takes over delivery operations of the AWZ
Group
• The Swiss letter post is becoming climate
neutral
• Takes over Irish customer retention specialist
19 IPC Carrier Intelligence Report – Swiss Post
2010
Quarter 4
• Strategy approved for successful future
• Enables electronic exchange with authorities
• Approves uniform redundancy plan
• Swiss Post and Austrian Post join forces
Quarter 3
• Postal legislation: For a strong, competitive
Swiss Post
• Acquires press specialist
Quarter 2
• SuisseID: Standardized digital ID and signature
• Acquires mailing services provider
Quarter 1
• Vice-Chairmanship for the Board of Directors
• Acquisition: Strengthens its position in Spain
• Jürg Bucher organizes management more
efficiently
Key press releases
2010-
Source: http://www.post.ch/
2011
Quarter 4
• Swiss Post and the French La Poste plan to
combine their international cross-border mail
activities
• Pascal Koradi new Swiss Post CFO
• New CEO: Susanne Ruoff takes over from Jürg
Bucher
Quarter 3
• Turns to solar power and electric vehicles
• Sells first licence for digital letterbox
• Modernize letter deliveries
Quarter 2
• Invests in attractive letter and parcel services
• Hansruedi Köng new Head of PostFinance
Quarter 1
• Swiss Post is relocating to WankdorfCity in
2014
20 IPC Carrier Intelligence Report – Swiss Post
Outlook & targets
2012-
Source: Swiss Post annual report 2012
Outlook Strategic targets
From the middle of 2013, Swiss Post will no longer be a federal public institution, but instead a public limited company under special law owned by the Swiss Confederation. The three strategic subsidiaries now operate under the umbrella of the parent company Swiss Post Ltd
According to estimates by the Swiss National Bank, economic growth in 2013 is likely to remain below potential at 1-1.5%. If, contrary to expectations, the Swiss economy weakens further, the negative impact will also be felt by Swiss Post
Swiss Post anticipates countering the decline in volume by moving to performance-based prices in line with the market
EBIT is likely expected to decline from 2014 due to declining letter volumes, greater competition in the logistics market, rising pension costs and lower interest income at PostFinance
Swiss Post sets its priorities in the form of six strategic goals – in Finances, Market position, Basic service, Sustainability, Customer service and Employee commitment – which determine how it intends to meet the challenges of its operating environment and achieve its top-level directives
The Group sees new growth opportunities for PostMail in Asendia, in the international B2C business, and in the development of innovative solutions and products at the interface between the physical and the electronic world
The main focus of activities at PostLogistics is to combine various individual services in the value chain into an overall service in the e-commerce sector, with logistics and the core parcel business as a focal point
PostFinance aims to retail its leading position in national payment transactions by expanding its role in e-finance and developing its businesses via mobile platforms. PostFinance also aims to grow in international payment transactions
21 IPC Carrier Intelligence Report – Swiss Post
IPC Market Intelligence
To be successful in the postal industry today, strategic decisions must be based on relevant and time-critical business intelligence. With a team of
experienced managers and analysts specialising in industry intelligence and research, IPC is able to provide essential knowledge on trends affecting the
strategic direction of the postal industry.
IPC Carrier Intelligence reports provide critical intelligence on the business performance and strategies of 50 leading global postal and logistics
operators. These reports can be downloaded from the Market Intelligence section at www.ipc.be.
A range of member-only publications and online tools can be accessed by individuals working for IPC members. These include:
Statistical Database
An online tool allowing members to generate statistical reports according to a variety of criteria, including macro economic, market, postal financial and
operational data
Global Postal Industry Report
An industry benchmark report providing a holistic and in-depth review and analysis of industry performance
Focus on the Future Report
A publically available IPC and BCG joint-publication that takes a detailed and in-depth look at the future prospects of the postal sector
Global Monitor
A quarterly report presenting detailed and up-to-date confidential information on domestic and international postal volume and revenue trends
If you work for an IPC member and you are not already registered, please visit the member login page at our website.
International Post Corporation
“The Leader for Postal Industry Intelligence and Research”
International Post Corporation
Avenue du Bourget 44
1130 Brussels, Belgium
Tel +32 (0)2 724 72 11
Fax +32 (0)2 724 72 32
www.ipc.be
© IPC 2013
Further IPC Carrier Intelligence
Reports available at www.ipc.be
Related Documents
