© 2014 InterWorks, LLC Blending Online Activity with “Brick & Mortar” Activity Creating Personalized Customer Experiences Customer Analytics Operational Efficiency/Process/Throughput Competitive Pressures
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© 2014 InterWorks, LLC
Blending Online Activity with
“Brick & Mortar” Activity
Creating Personalized
Customer Experiences
Customer Analytics
Operational
Efficiency/Process/Throughput
Competitive Pressures
© 2014 InterWorks, LLC
Shift toward Community-Centric,
Holistic Health
Patient & Family Experience
Patient Satisfaction
Patient Flow/Throughput
Reimbursement
Readmissions & HAI’s
Quality of Care & HIPAA fines
Competitive Pressures
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