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Integrating Business Skills into
Ecotourism Operations IUCN/KUONI Training Workshop
Srilal Miththapala BSc(Eng); CEng; FIEE; FIH;
Project Director, E U Switch Asia Programme Greening Sri Lanka Hotels Project, Past President of the Tourist Hotels Association of Sri Lanka Board Member, National Hotel Classification Committee .
Board Member, Consumer Consultative Committee, Public Utilities Commission of Sri Lanka
14 - 18 October 2013 Negombo, Sri Lanka
‘What makes a good Ecotourism
Product?’
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Auyobowan !
May all beings have long life © Srilal Miththapala
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Contents • Tourism products/locations
• Market Analysis
• The Product offering
• Understanding & mitigating impacts on local
communities
© Srilal Miththapala
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Conservation Bio-diversity;
Natural Resources
Tourism Business Profitability
Local Involvement Poverty Alleviation;
Empowerment
Sustainable Tourism - A Balancing Act
ffcj úúO;ajh" iajNdúl iïm;a ixrlaIKh
ixpdrl jHdmdrfha ,dN ,eîï
m%cd iyNd.S;ajh" ÿmam;alu wvqlsÍu" n,.ekaùu © Srilal Miththapala
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Ecotourism
‚Responsible travel to natural
areas that conserves the environment and improves the well-being
of local people."
The International Ecotourism
Society (TIES) in 1990
© Srilal Miththapala
Pic : WEB
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Conventional
Tourism
Sustainable
Tourism
Ecotourism
Adventure Tourism
Nature Tourism
Relationships among Tourism categories
© Srilal Miththapala
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Demand & Supply
© Srilal Miththapala
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Evaluate…
• Market
• Product & Service Offering
• Impact
• Sustainability
© Srilal Miththapala
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The Market- Customers
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• Information savvy
• More demanding
• Wide and complex range of demands
• Seeking more personalized experience
• Higher expectations levels
The Emerging new Hospitality Customers
Hotels 2020: Beyond Segmentation • Move away from segmentation and towards a ‘total service’ model • Delivering a personalized experience through a wide spectrum of
service choice • Immersive, tactile and multi-dimensional technology interfaces • Deep understanding of a more geographically, financially,
generationally and attitudinally diverse and rapidly evolving customer base Ref: Hotels 2020: Beyond Segmentation: Research by Fast Future Research for Amadeus
10 © Srilal Miththapala
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Who are eco-tourists? • Young and middle aged
• Educated professionals
• Moderate to high income
• More Free Independent travellers ( FIT)
• Research destination and book independently
• Mainly from Europe, Canada, Australia, America,
New Zealand
Ref: Ecolodges, Exploring opportunities for sustainable business, IFC
© Srilal Miththapala
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The size of the eco tourism market?
• Difficult to identify
• Difficult to quantify
• Small component of world tourism market
• But certainty rapidly growing ( >20%)
Conventional
Eco
© Srilal Miththapala
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What do eco-tourists look for?
• Chose destination first, based on activities or
attractions, then accommodation
• Natural environment
• Experiential and learning
• Scenery, nature and wild life,
• Hiking, Biking
• Visiting parks
Ref: Ecolodges, Exploring opportunities for sustainable business, IFC © Srilal Miththapala
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What do eco-tourists look for? Wild Life -a primary Attraction
• Charismatic wild life species ( large mega-
fauna)
• Rainforests and bird watching
• Primates
Ref: Ecolodges, Exploring opportunities for sustainable business, IFC
High quality guiding and accurate interpretation services can distinguish an eco lodge in the market place
© Srilal Miththapala
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Tourist Arrivals – 2009 to 2013 Total 2009 447,890
Total 2010 654,476 46%
Total 2011 855,975 30%
Total 2012 1,003,300 17% Total 2013 711,449 26.1% YOY (August 2013)
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2009 2010 2011 2012 2013
No o
f Tou
rists
2012
2011
2010
2009
Based on SLTDA Statistics- Srilal Miththapala
2013
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Sri Lanka ? Emerging profile of travellers
• Experience (w;aoelSï)
• Individualistic (;ksfhka yeisÍug leu;s)
• Explore (.fõYkh)
• Authenticity (wjHdc)
• Nature (fidndoyu)
• Community and Culture (m%cdj" ixialD;sh)
© Srilal Miththapala
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Sri Lanka as a Eco tourist destination ?
© Srilal Miththapala
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• A 2500 year old history.
• Virgin forests, royal and sacred cities.
• Cliff top citadels, colonial strongholds and temple caves.
• 8 World Heritage Sites declared and listed by
UNESCO. • One of Asia's richest treasure troves of both natural
and man-made wonders.
© Srilal Miththapala
Sri Lanka-destination attributes
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The world largest mammals…
THE ELEPHANT and
THE WHALE and
LEOPARD and
SLOTH BEAR
Sri Lanka’s BIG 4? © Srilal Miththapala
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© Srilal Miththapala
Hence certainly no shortage of physical attributes as a eco-nature destination…
Possibly one of the most unique places on earth.
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Sri Lanka – a eco tourism destination
Prof. Philip Kotler
“There are many countries in the world striving
to obtain the green label. It is Sri Lanka that
truly deserves to be called a green destination
and to my mind, it is one of the best locations
in the world for eco-tourism”. © Srilal Miththapala
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….. ‘Asia’s Most Authentic, Diverse and Compact Island’
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Sri Lanka… positioning
© Srilal Miththapala
……… ‘wdishdfõ fydou wjHdc" úúO;ajfhka hq;a ixhqla; Èjhsk’
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Wild life sub-branding
• “ Sri Lanka the ultimate island safari”
• “Sri Lanka the best for big game outside Africa”
• “Sri Lanka’s Big four- The elephant, whale,
leopard and sloth bear
• The Sri Lankan elephant as an icon for tourism
© Srilal Miththapala
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So promoting the country as a eco- destination is vital….
……And every one has a role to play
© Srilal Miththapala
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What do eco-tourists look for? Accommodation
• Small scale
• Personalized
• Value for money
• Local and traditional
• Authenticity
• Comfort
• Access to primary attractions
• Quality of interpretation services
Budget $ 60 per day Mid Range $ 60-150 per day Luxury > $ 150 per day
Ref: Ecolodges, Exploring opportunities for sustainable business, IFC © Srilal Miththapala
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The Market- Competition
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Competition • Who are the other players?
• What products and services do they offer?
• Are they complementary ?
• How different?
• Will it help increase awareness of the area/attraction?
© Srilal Miththapala
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Competition… • Not all competition is a threat
• Clustering and combining helps promote the
destination
• Differentiated service providers and specialists are
sometimes good
• Helps you to raise the bar
© Srilal Miththapala
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Examples…Ella Mix of accommodation providers
High End
Low End
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Examples…Ella peripheral service providers
© Srilal Miththapala
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Product & Service offering
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USP ? What is distinctive?
What is different to others?
What is special?
What is the novelty?
What Product & Service offering?
© Srilal Miththapala
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Unique Selling Proposition for a Eco-offering
• Location
• Product design and layout
• Unique attractions
• Service- interpretation
© Srilal Miththapala
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Site
•Location !
•Location!
•Location !
Ellsworth Statler, (father of the modern hotel industry) 1820 circa…..
© Srilal Miththapala
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USP – a unique location Rainforest Eco lodge site at Ensellawtte, Deniyaya
© Srilal Miththapala
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USP – a unique location Hotel Sigiriya
© Srilal Miththapala
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USP – or create a unique location
Vil Uyana , Sigiriya
© Srilal Miththapala
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Get your location right …and three quarters of the
battle is won
© Srilal Miththapala
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Unique Selling Proposition
• Location
• Product design and layout
• Unique attractions
• Service- interpretation
© Srilal Miththapala
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Product design and layout
ie,eiau iy ks¾udKh
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USP – A Unique product Mahoora Luxury tented accommodation
www.mahoora.lk
© Srilal Miththapala
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Kumbuk River Eco Lodge Buttala,
http://www.kumbukriver.com
© Srilal Miththapala Pic: web
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USP – A Unique Product Saraii Village – Weerawila
www.saraiivillage.com
© Srilal Miththapala
Pic: web
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Rain Forest Eco Lodge Deniyaya, Sinharaja
http://www.rainforest-ecolodge.org/
© Srilal Miththapala
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Unique Selling Proposition
• Location
• Product design and layout
• Unique attractions
• Service- interpretation
© Srilal Miththapala
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Leopard haven…. "If God Created a patch of land for
Leopards on Earth, then it must be Yala“
Angie Scott , Award winning photographer of Big Cat Diary,
at a presentation at Cinnamon Lake,
at the end of their visit to Sri Lanka
9th July 2011
© Srilal Miththapala
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Unique Attractions • Highest single concentration of Asian leopards in
the Yala region.
© Srilal Miththapala Yala= Leopard Chitral Jayatilake
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USP – unique safaris
© Srilal Miththapala
Pic: web
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Unique Attractions • Unique mixed species, bird feeding flocks in the
Sinharaja rainforest.
© Srilal Miththapala
Birds= Sinharaja
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Unique Attractions • The endemic Blue Magpie found in the Sinharaja
Rainforest.
© Srilal Miththapala
Blue Magpie=Sinharaja
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Unique Attractions Largest single periodic grouping of wild Asian elephants at any
given time at Minneriya National Park Now known worldwide as
“The Gathering”- Lonely Planet –Worlds 6th Wild life wonder.
© Srilal Miththapala
Gathering /elephants = Minneriya
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Unique Selling Proposition
• Location
• Product design and layout
• Unique attractions
• Service- interpretation
© Srilal Miththapala
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Wild life safaris
© Srilal Miththapala
USP -Service- interpretation
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USP Service- interpretation
© Srilal Miththapala
Pic: web
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High quality guiding and accurate interpretation services can
distinguish an eco lodge in the market place
© Srilal Miththapala
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Designing your product /
service offering • Understand the market
• What are the customer needs and wants?
• What are the destination attributes?
• What have you to offer?
• What are your unique features?
• How different are they from the competition?
© Srilal Miththapala
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Basic Value Proposition • Customization
• Focus
• Environment
• Authenticity
• Health and Safety
• Cleanliness
© Srilal Miththapala
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What impact on environment and community?
• What local involvement?
• What benefits? Skills, financial, livelihoods
• What level of participation?
• What damage?
© Srilal Miththapala
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What impact on Environment and Community?
Involving villagers in tourism by Hotel Sigiriya at Diayakepilla Village
© Srilal Miththapala
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What impact on Environment and
Community? Crèche at Rainforest Eco Lodge- improving living conditions
© Srilal Miththapala
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What impact on environment
and community?
Local Guides- job opportunities
© Srilal Miththapala
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What impact on Environment and Community?
Jet Wing re forestation programme
Trees for life
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What negative impacts?
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What impact on Environment and Community?
The commercialization and demise of the Wanniya-laetto
© Srilal Miththapala
Current Chief Urupna Warige Wanniya
Former Vedda Chief Urupana WarigeTissahamy
The Veddas – Sri Lanka's indigenous inhabitants, the 'forest-
dwellers'
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What impact on Environment and Community?
The over visitation at Yala National Park
© Srilal Miththapala
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What impact on Environment
and Community?
Boats getting too close and disturbing whales
© Srilal Miththapala
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What impact on Environment and Community?
Damage to pristine coral reef at Hikkaduwa marine sanctuary due to overexploitation by glass bottom boat services
© Srilal Miththapala
Pic: web
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Eco Tourism is not so simple
Once you embark on this journey…
• You have to always ‘walk the talk’
• No shortcuts
• No ‘green washing
© Srilal Miththapala
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Sustainability of the Business
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Sustainability
• Environmental
• Ethical (Social)
• Economic
• Planet
• People
• Profit
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Environment
• What long term effects ?
• Adequate resources?
• What enhancements ?
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Social
• How will it affect the community in the long
term
• Effect on local practices
• Effect on culture and traditions
• What support and integration?
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Economic
• Funding
• Competition
• Changing trends
• Tired out / dated product
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Product Life cycle
© Srilal Miththapala
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“The greatness of a nation, and it’s moral progress can be judged by the way it’s animals and environment are treated” --
Mahatma Gandhi © Srilal Miththapala
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© Srilal Miththapala
… and leave only footprints
Tread lightly,
take only photographs,
kill only time…
Thank you
[email protected]
www.srilankaelephant.com
www.facebook.com/SriLankaElephant
© Srilal Miththapala