Innovation - Summer 2020 - Issue One · pd\ vshqg orqjhu zlwk \rx dv zh zloo wu\ rxu ehvw wr uhvroyh \rxulvvxhuhprwho\ zhpd\dovruhprwhfrqqhfwwr\rxu3& wrwu\dqguhvroyhdq\sureohpvruuhtxhvwv

INNOVATIONRegular updates from the IT Service

The IT Service has been busy over the

summer, working on a number of

projects and adapting services and

teaching environments.

In this special edition of Innovation we

will detail new services and changes

that will be in place for staff and

students in preparation for the new

Semester.

If you have any questions or concerns

please, as always, contact the IT Service

Desk who will try their hardest to help.

A word from the editor

N E W S E M E S T E R S P E C I A L

PANOPTO - MEDIARECORDING ANDDISTRIBUTION

HOW IT SUPPORT WILLLOOK IN SEMESTER ONE

HOW TO CLEAN ITEQUIPMENT

I N T H I S I S S U E

IMPROVED WIFI & 24/7SUPPORT SERVICE FORHALLS OF RESIDENCE

A WALK THROUGH AN ITLAB

Moisten a cloth with a cleaning solution. The cloth shouldbe damp, but not dripping wet.

NEVER SPRAY LIQUIDS DIRECTLYONTO A DEVICE

Only clean touch points NOT the monitor screen

GENTLY WIPE THE MOISTENEDCLOTH OVER THE SURFACES TO

BE CLEANED

TURN OFF THE DEVICEYOU PLAN TO CLEAN 

SURFACES MUST BECOMPLETELY DRY

BEFORE YOU TURN ONTHE DEVICE

How to clean IT equipmentA l l t e a c h i n g r o o m s w i l l h a v e w i p e s a n d c l e a n i n g s o l u t i o n p r o v i d e d

Calls us on 01905 857500 or via thecustomer portal

IF YOU HAVE ANYQUESTIONS CONTACTTHE IT SERVICE DESK

P H O T O B Y M A R T I N R . S M I T H

IT and Estates have had to make a number of

changes to computer labs for Semester One, we

have detailed below what the key changes will

be to ensure staff and student safety whilst

optimising the services that can be used.

Physical labs

Capacity will generally be reduced to half, this essentially

removes every other machine from use to ensure minimum (1m)

social distancing rules are adhered to. However the capacity

may be reduced in some rooms even further due to layout

restrictions, for example a cluster of machines may be near the

entrance to the room making those machines unusable as

students walking in would break the 1m distancing guidelines if

someone was sitting at the PC. Please check with Timetabling

if you are unsure about capacities.

Virtual labs

The IT Service are working on a solution that will allow

students to remote into PCs in the labs (using the machines

that cannot be used physically due to social distancing

guidelines) the primary use case for this solution is to give

students access to the specialist software and processing

power of the lab machine from their own device.

A walk through an IT lab

However some applications may not work

as expected, we are working with Schools

establish what works well via the remote

service but please contact us if you would

like to find out more.

One to ones/group skills sessions

We recommend that Microsoft teams is

used if a lecturer needs to work with a

student or a small group of students to go

through an issue or explain a concept if

this is not possible in a physical location.

This can be done by the lecturer or the

student(s) sharing their screen.

TOP TIP If students want to come onto site to use a

PC they will be able to pre-book from

September to ensure they can get the

machine they want in an environment they

feel safe in.

P H O T O B Y M A R T I N R . S M I T H

Wi-Fi with speeds of up to 1 GB in all bedrooms

and communal areas.

Full support for students 24 hours a day 365

days a year.

Students will be able to connect any device

they like from games stations to smart TVs.

Students will be able to upgrade their package

and purchase additional services.

Over the summer the Halls of residence internet

service 'ResNet' has been upgraded. We have

teamed up with Glide to provide an outstanding

internet package for students.

The new service will offer:

This new service will be available from September

in all Halls of Residence at the St Johns and City

Campus sites.

We have superchargedHalls

A word on Panopto

The IT Service and TEL have been

working with Panopto to introduce

a lecture capture and media

distribution service. Here is a

quick update on the project:

The IT Service are currently working

with our suppliers to fit out over 40

rooms across campus with AV kit

that can support Panopto for

teaching session capture. This

includes 10 ‘recording studios’

which staff will be able to book.

The TEL team are currently working

with Panopto to set-up and

configure the  integration of

Panopto with Blackboard so that

staff and students can access

recorded videos from within their

Blackboard courses.

Further details regarding staff

development and support will be

made available in due course but

we are in the process of setting up

a webpage on the TEL Unit website

where staff can find further

information, FAQs and project

updates.

T

P H O T O B Y M A R T I N R . S M I T H

The IT Service has been working with Worcester

Reach to offer a range of pre-approved devices

for students to buy that will work with all their

digital course content.

Approved equipment forstudents

When students visit the site they will see a tile that will lead

them to approved laptops, tablets and Chromebooks. The

devices will be updated on a regular basis with the suppliers

guaranteeing a smooth and quick delivery.

A link to the Worcester Reach site can be found here.

Do you need a quiet place to record

a teaching session or stream a

lecture live? The IT Service has set

up 10 recording studios that you can

pre book.

Need a quiet place?

CHG012

BB021

BB050

EE1060

EE1062

EEG168

JLG013

JLG017

TT006

WB137

The studios will be available from September

on all sites, where we have adapted smaller

teaching rooms with microphones and

webcams.

The full list of rooms is as follows:

You can book a room through our new

booking system - more information to follow!

TOP TIP Why not book out

a recording studio

to get familiar

with Panopto?

P H O T O B Y M A R T I N R . S M I T H

We have all had to adapt how we work and IT

support is no exception. We are still here to

offer you support. help and guidance but we

have had to adapt some of our day to day

operations, the following outlines the key

changes.

Calling 7500

Our Service Desk team are still answering calls, the only

difference is they are now all at home. When you call we

may spend longer with you as we will try our best to resolve

your issue remotely, we may also remote connect to your PC

to try and resolve any problems or requests.

If we have to visit your office

We will still visit offices to fix any issues. If you are in a

small office we may ask you to leave the room while we

work. If you are in a larger office we will ensure social

distancing is maintained, The Analyst may also wear PPE

(mask and gloves), and wipe any touch points down with

anti viral wipes before they begin work and when they have

finished, we ask that you conform to this process to keep

you and the IT Analyst safe.

Our support model forSemester One

If we have to visit a teaching space

We may keep you on the phone a little longer

as we try and resolve the issue remotely, if this

cannot be done we will still visit the teaching

space but you may find that our response times

are longer as we have to navigate one way

systems. Before we attend we will discuss how

best the Analyst will enter the room as they will

have to maintain social distancing at all times,

it may be that you and the class leave the room

for a break while we try and get things back up

and running.

The Analyst may also wear PPE (mask and

gloves), and wipe any touch points down with

anti viral wipes before they begin work and

when they have finished. Please be patient

while we work through this difficult time.

Chat

We have launched a new chat service, if you

have a quick question or think the problem may

be simple to fix then contact us via chat.

TOP TIP

Walk up Support Desks

Our walk up support desks will be staffed by

the start of the semester, however we will only

be able to offer limited support and services,

such as laptop loan, password changes, Wi-fi

connections and print and copy support.

We will ensure social distancing is maintained,

The Analyst may also wear PPE (mask and

gloves), if they have to take a look at devices

they will wipe any touch points down with anti

viral wipes before they begin work and when

they have finished

If you have a recurring meeting (e.g. a weekly managersmeeting) and you invite a guest, the guest will continue to

see the chat conversations in future meetings. Alwaysremember that once the guest has left remove them from

the meeting.

MEETING ATTENDEES

In June 'Hands up' was released, in July Teams addedup to 50 video streams in a meeting and togethermode. If you want to know what's changed type/whatsnew in the search bar at the top of thewindow in teams.

NEW FEATURES

If you don't want people to join a meeting until you areready you can use Meeting Options to make everyone wait

in a lobby until you are ready to start the meeting.

MEETING OPTIONS

Teams is evolving all the timeH e r e a r e s o m e n e w f e a t u r e s a n d t i p s

Calls us on 01905 857500 or via thecustomer portal

IF YOU HAVE ANYQUESTIONS CONTACTTHE IT SERVICE DESK

When you want to chat, you can either type a personsname in the search bar or use the new chat icon. You canalso name a chat to something useful so its easier to find

in the future.

CHATS