5 considerations in making control of your documents and content a priority for your organization. INFORMATION MANAGEMENT: AN OXYMORON?
Jan 15, 2015
5 considerations in making control of your documents and content a priority for your organization.
INFORMATION MANAGEMENT:
AN OXYMORON?
DATA FROM AIIM SURVEYS OF END USERS
FOR DETAILS, GO TO:WWW.AIIM.ORG/INDUSTRYWATCH
“MANAGING INFORMATION” IS AN OXYMORON FOR MOST ORGANIZATIONS
What the heck have we done to ourselves?
“Information management” has become a whirlwind in which we have deployed technology without really managing it.
WE HAVE A LONG WAY TO GO BEFORE OUR BUSINESS
DOCUMENTATION CATCHES UP WITH ALL THE ELECTRONIC
“STUFF” IN OUR ORGANIZATIONS.
52%ON A SCALE OF 1 (TERRIBLE) TO 10
(EXCELLENT) THE PERCENTAGE EVALUATING THEIR OVERALL
EFFECTIVENESS IN MANAGING ELECTRONIC INFORMATION AS 5 OR LESS.
50%“HOW WELL DO YOUR IT PEOPLE
UNDERSTAND ELECTRONIC RECORDS?”
1= “THEY KNOW NOTHING”10= “THEY ARE COMPLETELY
COMPETENT”% 5 OR LESS
THE MORE I KNOW THE MORE WORRIED
I GET
KNOWLEDGEABLE SAMPLE (FROM AIIM AND ARMA)
ONLY “FAIR” OR “MARGINAL” = 33%
FROM GENERAL POPULATIONONLY “FAIR” OR “MARGINAL” = 10%
HOW EFFECTIVE IS YOUR RM
PROGRAM?
AND IT WILL GET WORSE
CONTENT TYPES AND VOLUME
EXPLODING WITH RISE OF SOCIAL NETWORKING
YES, EVEN MANCINI IS ON FACEBOOK.
SECOND, THE RISKS OF MISMANAGING INFORMATION ARE INCREASINGLY EXPONENTIALLY
THE RULES RELATED TO MANAGING ELECTRONIC INFORMATION HAVE CHANGED...
THE “FEDERAL RULES OF CIVIL PROCEDURE”
HAVE YOU CHANGED TO MEET THIS REQUIREMENT?
31%IMAGINE YOU ARE BEING SUED...HOW
LONG WOULD IT TAKE TO FIND ALL THE INFORMATION RELATED TO THAT
PERSON?
% MORE THAN ONE MONTH
47%HOW CONFIDENT ARE YOU THAT YOUR
ELECTRONIC INFORMATION IS ACCURATE, TRUSTWORTHY, AND
ACCESSIBLE?
% “SLIGHTLY CONFIDENT” OR “NOT CONFIDENT AT ALL”
HOW WOULD YOU DESCRIBE YOUR EFFECTIVENESS IN
MANAGING THE FOLLOWING TYPES OF ELECTRONIC
INFORMATION?
“COMPLETE CHAOS”23% -- HARD DRIVES
35% -- PORTABLE DEVICES
30% -- E-MAIL
THIRD, THE BENEFITS OF APPLYING INFORMATION ARE INCREASINGLY EXPONENTIALLY
DURING THE NEXT FIVE YEARS, WHICH OF THESE TRENDS DO
YOU EXPECT TO HAVE A MAJOR IMPACT ON THE PROFITABILITY
OF YOUR COMPANY?
MCKINSEY SAMPLE OF SENIOR EXECUTIVES
Growth of public sector
Social backlash against business
New business mgmt approaches
Shifting industry structures
Business and social interactions
Natural resource constraints
Global talent and markets
Ease of information access
Regional shifts
Emerging economy growth 63
63
76
58
40
62
52
48
27
26
FOURTH, DON’T MAKE “ECM” A PRIORITY FOR YOUR ORGANIZATION. REALLY.
What do you really need?
Think carefully about how and why you make IT purchases.
Think in terms of what you are trying to accomplish, not technologies.
“ECM” is still a relatively new term.
25%“I HAVE HEARD OF THE TERM ECM WITH
REGARDS TO INFORMATION MANAGEMENT.”
SELL THE BUSINESS RESULT, NOT THE TECHNOLOGY.
AND LASTLY, LEARN FROM THOSE THAT HAVE GONE BEFORE YOU
TOP THREE PROBLEMS IN MANAGING A RECORDS OR DOCUMENT
IMPLEMENTATION (14 CHOICES)...
UNDERESTIMATED PROCESS AND ORGANIZATIONAL ISSUES
LACK OF KNOWLEDGE AND TRAINING
UNEVEN USAGE DUE TO POOR GOVERNANCE
40%31%31%
WHAT KIND OF HELP CAN YOU GET FROM AIIM?
WORLD CLASS TRAINING BASED ON INDUSTRY BEST
PRACTICES
AIIM IS THE LARGEST PROVIDER OF DOCUMENT AND RECORDS-RELATED TRAINING
IN THE WORLD.
WE FOCUS ON ALL THE UNMANAGED ELECTRONIC “STUFF” IN YOUR
ORGANIZATION.
WWW.AIIM.ORG/TRAINING
COMMITTED TO HELPING YOU CONNECT PEOPLE, PROCESSES AND
INFORMATION