Information and Communication Technology in the 21 st Century Company

Information and Communication Technologyin the 21st Century Company

Prof. Dr. Eddy [email protected]

Investing in ICT

If you think

good information systems are expensive,

try without them !

IT investments

Migration of legacy systems: EURO, DB Technology obsolescence Advanced technologies

e-commerceknowledge management…

ERP Flexible development environment (components, CORBA, …

) Network bandwidth explosion: ATM, GB ethernet System management environments Internet, Intranet, Extranet Data Architecture: data warehousing, … Selection of packages

Success of 21st Century Company

Immediate availability of the right information on the right moment in timeContinuous scan of environment

Learning companyKnowledge base

Immediate reactionZero Latency Company

Flexible organizational structure of independent cells virtual company

Depends on:

Goals and Technologies

Goals and Requirements

Information as a resource

Zero Latency

E-commerce

Flexibility

Efficiency

Knowledge Management

Partnerships

Diversity

Added Value

Goals and Requirements

Information as a resource

Zero Latency

E-commerce

Flexibility

Efficiency

Knowledge Management

Partnerships

Diversity

Added Value

Enabling Technologies

Workflow Inter(tra)net

WEB

Data Mining

Secure Payments

Data Warehousing

Databases

Telecom

Development environments

XML

Enabling Technologies

Workflow Inter(tra)net

WEB

Data Mining

Secure Payments

Data Warehousing

Databases

Telecom

Development environments

XML

Goals and Requirements

Information as a Resource

CIO should recognize new information requirements and make them available to the users

All levels of management are involved to achieve an acceptable level of information

Basis for management and decision making Guarantee for:

securityprivacyavailability reliability

Consequences for the investment policy.

CIO Corporate Information Manager

Technical Managerial Member of direction committee Assisted by

technical system manager user oriented information manager

Qualities good understanding of the concepts Service and SLA good insight in company core business (outsourcing) clear vision on communication needs initiator of changes

Assistant Responsibilities

System Manager

availability of the required system performance

continuous availability of the communication system

Information Manager

the right information at the right moment in time

designer and manager of the corporate data warehouse

data seen from user point of view

Zero Latency

Latency : the time it takes for a system to respond to input

Zero Latency: Covers the idea that all input is processed immediately . (Gartner

Group)

It implies a set of business policies, processes and product offerings that have been implemented to support the zero latency business strategy.

Event based (push): no unplanned waiting time between the actions to be performed by different people.

Special cases: JIT, OLTP, Build-to-Order manufacturing

E-commerce

ElectronicMarket

Payment authorization request

Payment approvalEFT

PurchaserSeller

Purchase order

Order reply

Bank of the purchaser Transaction Handlers bank bank Supplier

Buying, selling products, services or information via a computer network

• EDI• SWIFT• Tradenet• ...

•Reply on information request•purchase confirmation•shipping note•payment acknowledgment

Order

Approvals byTrusted party

Client Centric Electronic Market

Clients

Commercialkernel functions

Competitorsenvironment

Internet

Web-sites

Intr

ane

tsE

xtra

ne

ts

CompetitorsWorld wide-

markets

Suppliers

Costcontrol

Potentialmarkets

Technological developments

Commercialpartners

Communicationwithin the enterprise

Systems

Clientservices

Sales

Marketing

Knowledge Management

The means of production are no longer capital, nor resources, nor labor, but it is knowledge.Knowledge is the fourth, and for the western world, the most important production factor.It is the most important factor to stay always ahead of the competition.

Peter F. DruckerPost-capital society.

Basic requirement for innovationKnowledge about availability of competencies in the companyAvoid that gathered knowledge is lost

Other Goals

Flexibilityadaptable organizational structuresmall independent cells ( virtual organization )

EfficiencyBPR (Business Process Re-engineering)complete rethinking of operational procedures in function of

ICT-possibilities and enabling technologies Partnerships

outsourcing activitiespartners are clients, suppliers, public services, consultants, …

Diversity and added valueadded value often an information component

Technologies

Workflow

Apply many of the factory automation and industrial engineering concepts to the process of work

management in the office environment.

Pilot the workload and priorities of the employees Steer workflow by organizing, planning and managing Comparable to production planning systems

Define processesPlan capacity based on workload prognosesDistribute the work over different employeesBased on stated standards

Key technology for management of e-commerce.

Web - Intranet - Extranet

Platform independent

Easy to use and maintain

Possibility for workgroup collaboration

Create virtual organizations and dynamic partnerships

JAVA applets

Major communication vehicle within the company

Databases and Knowledge bases

From departmental to global approach

fast technology evolution

lack of time, money or manpower

integration problem

Corporate Data Model

framework for company-wide information needs

including multimedia

Protection of Corporate Knowledge

value of information

Data Warehouses

Operational systemsLegacy systems

Data marts

EDWExploration Warehouse

Operationaldata store

Near linestorage

IntegrationTransformation

ExternalDatabases

Data Mining

Statistics Artificial Intelligence

Databases

Decision Support Systems

KDD

KDD Knowledge Discovery in Databases

Secure Payments

SET specifications (Secure Electronic Transactions)

ESP Electronic Secure Payments

IPSec Internet Protocol security Authentication Header

Credit card companies

Citation

It is not the strongest of the species that survives, nor the

most intelligent;

it is the most adaptable to change.

Charles Darwin