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The Marketing Department of the Future: Gamification, Crowd and Community Management for SMB Marketers TRADA PRESENTS Thursday, October 6, 2011
27

Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

May 06, 2015

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Education

Trada

If you have customers, you have a crowd. Let us show you how to engage them!

In this free webinar, game mechanics expert Bryan Estes from BigDoor and crowdsourcing expert Niel Robertson from Trada will share:

essential practices for driving engagement on your website and beyond
strategies for managing a crowd of workers to meet your goals
Simple changes in the way you think about your customers can increase revenue and encourage repeat business. And you should be using crowdsourcing tools to scale your business and complete tasks - we'll share practical steps you can take to manage a crowd of virtual workers to perform to your goals.

Check out Trada Reviews here: http://www.trada.com/trada-reviews/
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Page 1: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

The Marketing Department of the Future: Gamification, Crowd and Community Management for SMB Marketers

TRADA PRESENTS

Thursday, October 6, 2011

Page 2: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

trada.com

#SMBCrowdsourcing

$25

Thursday, October 6, 2011

Page 3: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Bryan Estes, Director of Biz DevBigDoor.com@bestes206

Bryan Estes is Director of Business Development and Implementation Specialist for BigDoor, a company dedicated to making the online world more rewarding by providing gamification technology to non-gaming websites. Bryan works closely with BigDoor’s partners to get them up to speed and running quickly with gamification.

trada.comNiel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 4: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel RobertsonCEO, Trada.com@nielr1

Niel Robertson came to Colorado from Boston in 1998 to find out more about “this state he was always flying over”. To his surprise, he liked it and started building companies. Along the way he built two software companies, opened (and closed) a couple of restaurants, and learned how to love Fleece and Flip Flops.Currently, he is the founder and CEO of Trada, the world’s first and only crowdsourced paid search marketplace.

Niel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 5: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

You’re a marketer.

Thursday, October 6, 2011

Page 6: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

How would you like affordable help with:

- copywriting - editing - PPC - design - SEO - video - translation - microtasks

...and you don’t have to hire anyone?

Thursday, October 6, 2011

Page 7: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Definition of terms:

the process of handing tasks traditionally performed by one person to a crowd of

people

Crowdsourcing:

Niel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 8: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Definition of terms:

the use of game design techniques and mechanics to solve problems and engage

audiences

Gamification:

Niel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 9: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

What do these have to do with each other?

Niel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 10: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

As a small business marketer, crowdsourcing can help you immensely.

Niel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 11: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

You can easily find the right people to hand tasks off to, manage them, and get results quickly.

Niel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 12: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Diversity of

thinking

Widerange oftalent

Fast results

Simplified hiring

Lower cost

Thursday, October 6, 2011

Page 13: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

In order to get the most out of your crowd, you should understand game theory.

Most crowdsourcing platforms have this as part of their engagement system.

Niel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 14: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel Robertson:@nielr1 Bryan Estes:@bestes206

Niel uses game mechanics to engage the crowd at Trada.

Thursday, October 6, 2011

Page 15: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 16: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

You can also use gamification to drive customer engagement on your website.

Niel Robertson:@nielr1 Bryan Estes:@bestes206Thursday, October 6, 2011

Page 17: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel Robertson:@nielr1 Bryan Estes:@bestes206

Think of your visitors like your crowd: they can be engaged and incentivized in the same way.

Thursday, October 6, 2011

Page 18: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel Robertson:@nielr1 Bryan Estes:@bestes206

Bryan makes gamification available to small business marketers to drive customer engagement through the use of game mechanics.

Thursday, October 6, 2011

Page 19: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

(This is what BigDoor does.)

LO

Y

ALT

Y E

NG

AG

EM

EN

T V

IRALITY

When a site implements with BigDoor, their overall site engagement increases by 30%.

BigDoor’s reward program results in a

200% increase in sharing.

Due to our innovative referralmechanism, users who clickedon shared links are 7X more likely to register on the site.

Users who participate in our loyalty program are

3X more likely to return to the site than those not in the loyalty program.

ALL

TH

IS M

EA

NS REVENUE FOR OUR PARTNERS!

Thursday, October 6, 2011

Page 20: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel Robertson:@nielr1 Bryan Estes:@bestes206

Is money the only effective way to

motivate my crowd?

Thursday, October 6, 2011

Page 21: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel Robertson:@nielr1 Bryan Estes:@bestes206

What level of anonymity should the

crowd have?

Thursday, October 6, 2011

Page 22: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel Robertson:@nielr1 Bryan Estes:@bestes206

Gamification works best when there is already an engaged

community. How do I build that engaged

community?

Thursday, October 6, 2011

Page 23: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel Robertson:@nielr1 Bryan Estes:@bestes206

Should a game have only positive

reinforcement?

Thursday, October 6, 2011

Page 24: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel Robertson:@nielr1 Bryan Estes:@bestes206

What expectations should I have about how many people in

my crowd will actually do work?

Thursday, October 6, 2011

Page 25: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

THURSDAY, OCT 13, 12:15PM EASTERN

Crowdsourcing Content and Distributing Across Channels

Mark ChatowVP of MarketingServio.com

SMBs and larger companies struggle with creating enough/the right content, and with managing and amplifying it across channels. Crowdsourcing content engine Serv.io and on-demand microtask firm CrowdFlower will share strategies for managing crowd-created content, maximizing ROI, and how to amplify your content to get the most value.

Lukas Biewald, Chairman/Co-founder, CrowdFlower.com

Thursday, October 6, 2011

Page 26: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

THURSDAY, OCT 20, 12:15PM EASTERN

Right Brains On Demand: Crowdsourcing Video

Anna Sawyer, Marketing Manager,Trada.com

Putting together effective web videos to market brands and products is a challenge for SMB marketing teams - but the payoff is huge. Genius Rocket and Wooshii have both applied the crowdsourcing approach to video content creation: offering accessible, manageable video to SMBs. They'll weigh in on which companies should have a marketing video strategy, what type of content gets results, and how to successfully use crowdsourcing to get what you want out of video marketing - without the crippling cost of a creative agency or in-house video team.

Fergus Dyer-SmithCo-Founder, CEOWooshii.com

Peter LaMotte, President, GeniusRocket.com

Thursday, October 6, 2011

Page 27: Increase Revenue with Gamification: Crowd and Community Management for SMB Marketers

Niel RobertsonFounder and CEO, Trada.com@nielr1

Bryan Estes, Director of Biz DevBigDoor.com@bestes206

QUESTIONS! Want more info? [email protected]

Thursday, October 6, 2011