In The Know

In This Issue

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In The Know

Knowledge CapitalColliers Goes Green.............02Department Updates.............15Excerpt from the Expert......25Brain Teaser...........................27

Brand CapitalColliers in the Limelight.......07

Relationship CapitalColliers CSR...........................05Events/Happenings..............09Lifeblood...................................14

Human CapitalBehind The Scene.................22Up Close and Personal.........24

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Dennis YeoManaging DirectorColliers International Singapore

May 2011 Singapore

Message from the Managing Director

Recipe for Success: Service Excellence and Client Engagement

T he year has started off on a mediocre note. Market sentiment was

much affected by the catastrophe in Japan and political unrests in the Middle East, in addition to the property cooling measures introduced by the government. Consequently, market activities have slowed down considerably, as many adopt a wait-and-see attitude.

Despite the not-too-positive situation, I am delighted that the Singapore office has done relatively well and maintained good profitability through the first quarter. Credit goes to all of you who have put in that extra effort to close a deal or have persevered on, even when faced with a seemingly almost-impossible deal. These efforts need to be continued and possibly stepped up, as we face a more challenging second and third quarter.

It is also through sheer hard work put in by everyone that the Singapore office was once again named the “Asia Office of the Year” for 2010. Our Valuation & Advisory Services was the most profitable business line, achieving the highest revenue in the whole of Asia in 2010. Four of our business lines – Auction & Sales, Industrial Services, Office Services and Valuation & Advisory Services – made it to the top 10 most productive list (based on EBITDA per operator in the department) and most profitable list (based on EBITDA) in 2010.

Asia continues to be the focus for growth. Colliers Singapore is in the right location and is operating in a prime market. We will accelerate our business through client engagement and the delivery of excellent service.

Service Excellence and Client

Engagement are the two-pronged approach adopted by Colliers International globally to achieve success for our business. All our initiatives and plans will revolve around the deliverance of memorable service to our clients and engage them in every opportunity we could find.

To achieve this, Colliers has identified 13 taskforces led by AOC members — looking into the areas of awards and reward, collaboration, business intelligence, business mix, brand promotion, HR matters, community and fun. These taskforces will develop initiatives to achieve higher levels of service excellence, and to improve how Colliers engage and manage client relationships.

The strategies set for client engagement and service excellence will put us ahead of the competition. I look forward to working with everyone to achieve another year of excellent results.

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Lights off at Colliers

Singapore Earth Hour 2011

Knowledge Capital

Colliers Goes Green

F or the third year running, Colliers International Singapore pledges its support to Earth Hour 2011, an

annual symbolic gesture worldwide to raise awareness on environmental change.

This year, we took a further step to demonstrate our commitment in supporting this meaningful event.

As part of our internal marketing campaign, lights in the office were switched off daily for two hours from 12 pm to 2 pm during the week leading up to Earth Hour on 26 March 2011.

Promotion for the event was extended to announcements featured in Colliers Connect, an internal weekly e-bulletin and campaign posters, as well as a countdown board in the office.

Meanwhile, we also did our bit by encouraging our clients to join us in this meaningful event. E-mailers were sent to our clients and posters were put up at some 50 properties managed by Colliers. Lights in the management office of the 50 properties and all non-essential lights at Starhub Green were switched off on the actual day.

The campaign culminated on 25 March 2011, the eve of Earth Hour, where all staff gathered together for a Happy Hour session.

Grace Ng, Deputy Managing Director, kicked-start the Happy Hour by showing the Earth Hour official video and addressing the staff on why Colliers International supports Earth Hour.

Additionally, Calvin Yeo, Executive Director of Office Services and Singapore office’s Green Ambassador, shared with everyone what Colliers Singapore has achieved internally in the areas of sustainability, while Tan Kok Heng, Executive Director of Real Estate Management Services, shared what Colliers Singapore has carried out for our clients in the same area.

The Happy Hour was rounded up with a presentation of the top three winners of the “Create your ideal Mother Earth” competition. The winning entries are from Industrial Services and International Properties; Auction & Sales and Investment Services; and Valuation & Advisory Services.

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Create Your Ideal

MotherEarth!

D epartments were grouped into seven teams and were given

two weeks to transform a plain paper lantern into their ideal visualization of what Mother Earth should be.

It was through this activity that we discovered the creative side of our fellow colleagues!

Competition was keen with ingenious submissions, such as a self-produced video by the Valuation & Advisory Services team and a poem from the Research & Advisory/Retail Services/Project Management team, among others.

Colliers – the Green Real Estate Leader

C olliers International has always been a thought leader in sustainability in the real estate industry and we want

to be at the forefront in accelerating green real estate practices.

Some recent appointments by clients to assist them with their green real estate practice include:

• Union Investment – assisted the client to renew and maintain its Green Mark Gold certification for 3 Changi Business Park Vista (site area: 82,954 sq ft; total gross floor area: 197,925 sq ft). Colliers continues to help the client to re-assess areas on energy efficiency, water efficiency, sustainable operation and management and indoor environmental quality, among others.

• SEB – conducted an energy audit on Starhub Green at 67 Ubi Avenue 1 (site area: 177,545 sq ft; total gross floor area: 443,867 sq ft) to improve their utility savings. Colliers assesses the areas which will enable the client to enjoy savings through more effective energy management – including installation of an electricity-vending system for all tenants (six-month cost savings totaled some S$280,000), and upgrading all common and tenanted lighting systems to LED lighting system (annual cost savings totaled some $23,000), among others.

• Powermatic Data Systems – conducted an energy audit on Powermatic Industrial Building at 135 Joo Seng Road (total gross floor area: 133,311 sq ft) to improve their utility savings. Colliers works with the client in replacing a more efficient air-conditioning and mechanical ventilation system, such that they could reduce the size of the current AHU rooms and convert the freed-up space for lease.

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We can heal the worldPenned by Eliza Lee, representing Research & Advisory/Retail Services/Project Management

We once thought what we did didn’t matter at all,But then we found that the world is really quite small.The whole world is affected by the actions we take;We never knew what a difference one person could make.

Something as simple as turning off a lightIs a step towards saving the world from its plight.If you put it all together, it adds up very fast,and we have to make our planet last.

Earth is the only home that we know;If we destroy it there’s nowhere else for us to go.We’re using up our resources incredibly fast;We’re naïve if we foolishly think they will last.We’re polluting the land and the sea and the air;Soon there won’t be a clean place to live anywhere.

So think about consequences of the actions you take,And remember the difference we can make.

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Do You Know? When You Send Your Documents to Print…

The Canon copier machines in the office are made of recycled plastics; hence, reducing carbon dioxide emissions by 94 per cent, as compared to the other common copier machines in the market. The pure-quality toner helps to reduce the copier machines’ temperature by 20°C and subsequently, energy consumption. Overall printing cost has decreased by 60 per cent since the switch to the new copier machines early this year.

When You Flick that Light Switch…

The light tubes in the office have been replaced with environmentally friendly energy-saving lights, namely T5 28W dimmable lights and LED 3W dimmable lights – resulting in a 77 per cent saving in our electricity bill!

OutsideoftheOffice

According to a study done by consultancy firm, Solidiance, which looked at economic, environmental and social factors contributing to how eco-friendly a city is:

• Singapore is among the top four* Asia Pacific cities, based on our efforts to reduce carbon footprint and live in a sustainable manner.

• When broken down into specific areas, while the Republic fared brilliantly and topped the chart in the area of water management and green building policy, she fared poorly and came in last in terms of overall waste management and renewable energy usage.

* The top 10 green cities in Asia Pacific are Tokyo, Seoul, Melbourne, Singapore, Osaka, Sydney, Auckland, Busan, Taipei and Hong Kong.

A plastic bottle, used tissue paper and an old pair

of shoes – one of them is recyclable, another is reusable, while one does not fall into either category.

Many people are not able to distinguish the difference. Can you?

IN THE KNOW asked our fellow colleagues …

Cynthia Thien, Senior Executive | Office Services and Loh Lee Fen, Manager | Industrial Services | Asia, thought that the plastic bottle and used tissue paper are recyclable, and the old pair of shoes is reusable.

Now, are they correct?

IntheOffice

A guide to some of the items that can and cannot be dropped into the recycling bins

Yes NoPaper • Cardboard tubes for paper towels

• Cleaned and flattened cereal and drink boxes• Envelopes• Red packets• Brochures• Books• Magazines• Newspapers• Telephone books

• Used tissue paper

Plastic • Rinsed plastic cups and bottles • Clean bread wrappers and bread tags• Clean plastic bags• Plastic packaging from magazines• Video and radio cassettes with the tape ribbon removed

• Styrofoam cups and packaging

Metal • Clean metal food tins• Powder beverage tins• Biscuit tins• Empty drink cans• Clean aluminum foil and trays

• Dirty metal tins, cans and trays

Glass • Rinsed or cleaned drink bottles, jam jars and food containers

• Window glass• Fluorescent light tubes• Mirrors

Others • Batteries

Source: www.zerowastesg.com/our-initiatives/can-recycle/

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C orporate social responsibility (CSR) – it is a term that almost every organization talks about at some

point.

What exactly is CSR and what does it mean to Colliers International, and ultimately, why should it matter to you?

According to Wikipedia, CSR is embracing responsibility for the company’s actions and encouraging a positive impact through its activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere.

For Colliers International, our CSR program is founded on considering the impact that our actions and decisions have on our clients, people, community and environment. We aim to improve long term outcomes and results, benefitting all the stakeholders.

Relationship Capital

Colliers CSR

At the forefront of sustainability in the real estate industry, Colliers seeks to take on an active role to encourage our clients and our people to engage in business practices that are both environmentally and socially responsible.

Our CSR program is built on two platforms:

The MarketplaceWe are committed to constantly exceeding client expectations through service excellence to deliver outstanding results and operate according to the highest professional standards.

The CommunityWe are committed to giving back to the communities in which we live and work. Being a property specialist, we play a vital role in building a strong and healthy community, as real estate is the tangible, brick-and-mortar fabric of all communities.

Colliers International offices across Asia will be embarking on a major community care program in 2011. Termed “Out For Good”, all Colliers staff will ditch our office gear and go out to help our community on a dedicated day. It is a great way for Colliers to give back to the community we work and live in.

Watch for more details coming your way! 5

O.F.G. (coming soon)

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Voo Kow Tze Property Manager |Real Estate Management Services

“Definitely! In fact, I have been thinking of engaging myself in volunteering work for some time; but somehow, I never got started due to work and family commitment.

So if Colliers were to embark on some CSR program, I would certainly participate. Not only would this help build Colliers’ profile in the community, it would also help build a stronger bond among colleagues when we work together other than work itself. Plus, on a personal level, I would finally get to start on volunteering my time to help the needy. For me, it’s killing three birds with one stone!”

“Of course, I will! Simply because I have a big heart and one with great benevolence. Besides, I do not think anyone would really have the heart to say no to helping others who are in need. I feel that CSR is a long term commitment and it would be a program that requires everyone’s effort and willingness to participate to make it a success.

Hence, if Colliers were to embark on our own CSR program, I would suggest setting up a dedicated committee to plan and run the entire program, and organize such activities for staff on a regular basis. Of course, on the other side of the fence, our colleagues have to be supportive and participate in the activities.”

Alison LeeDirector | Auction & Sales

Ada YipAssistant Manager | OfficeServices

Sim Chee JinSenior Manager | Investment Services

Colliers Singapore CSR program…

what’s your say?

“If we have our own CSR program, which I believe it will be a tie up with charity organizations, I am certain that the majority of us would support, be it physical or monetary contribution.

However, there could be constraints in making time for physical charity works, as some of us have family commitment in the evening and over the weekend, or we could be called away for last minute client meeting on a work day. Hence, we might have to work around the situation and perhaps, have more than one date for such contingencies.”

“It will be a good corporate initiative which I am sure many of us would support. Look at how successful The Body Shop has built its brand on being a socially and environmentally responsible company – from the ingredients they use to the product packaging, to the different causes and campaigns they support.

To me, CSR is a broad term which loosely means being sustainable, being environment conscious and also helping the needy and the less fortunate. If Colliers were to start on our own CSR program, we can perhaps start small by embarking on a fund-raising event or participating in a charity run as a company or engaging in volunteering work and visit the needy.”

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Brand Capital

Colliers In The Limelight

The Publicity Race (Year 2010)

A round of applause for all Colliers’ newsmakers!

Because of their time and effort put in, in Year 2010, Colliers International is the second most sought-after consultancy in Singapore for its views and opinions on the real estate market.

Results are compiled based on the number of times Colliers and our competitors are mentioned in the media* for the entire year.

* Media tracked included mainstream papers - The Business Times, The Straits Times, 联合早报, The Edge, freesheets including TODAY and My Paper, broadcast media, as well as trade media and wire agencies.

W hile many consultancy firms projected a safer growth forecast of less than 12 per cent for the Singapore residential

property market in 2010, Colliers International stood out as one of the rare few consultancy firms which boldly predicted a 12-15 per cent growth.

And we have hit the bull’s eye!

Colliers International Gains Greater Credibility and Traction

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A ccording to a ranking report compiled by The Straits Times, Colliers International took the 4th position as the market leader in collective sales in 2010.

The Straits Times

联合早报

We have the experience and expertise within our local markets and we have proven it!

Source: The Straits Times, 19 December 2010 Source: 联合早报, 31 December 2010

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M eanwhile, Colliers International came in fifth in the publicity ranking in 1Q 2011. The top three newsmakers during this period are...

First: Tan Boon Leong Director | Industrial Services

Third: Tang Wei LengExecutive Director | Investment Services

Second: Grace Ng Deputy Managing Director

2010 Top Newsmakers

First:Ho Eng Joo Executive Director | Investment Services

Third: Tan Boon Leong Director | Industrial Services

Second: Grace Ng Deputy Managing Director

A special commendation to our Colliers Superstar, Tay Huey Ying, Consultant | Research & Advisory, who has consistently aided Colliers to be prominently

featured in the media, with an average of 16 mentions per month.

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The Founder and CEO Visits!O n 26 January 2011, Jay Hennick, the founder and

CEO of FirstService Corporation – the parent company of Colliers International, visited Singapore

office with Piers Brunner, Chief Executive Officer | Asia.

During his two-day visit, Jay met up with the senior management executives, during which he was updated on the current Singapore real estate market condition, as well as the performance of each business line.

An after-work drinks session, hosted by Dennis Yeo, was held at the Tower Club, where close to 10 key clients attended and were introduced to Jay.

Relationship Capital

Events/Happenings

Accelerating the Success of our Valued Client – Ascendas

C olliers International was invited by Ascendas to speak at its Real Estate Development & Investment Forum on 2 March 2011. The

three-day internal forum was organized for all Ascendas country and city heads across Asia.

Dennis Yeo gave a presentation on the key emerging trends in Asia and their implications on the Asian real estate markets, which was very well received.

The session provided a platform for Colliers International to be seen as a close business partner to Ascendas, as well as a thought leader in the real estate industry in the region.

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Colliers International across Asia Gathers at Asia Connect,BangkokO n February 23, 2011, more than 200 Colliers professionals from 13 countries

congregated at The Four Seasons Hotel in Bangkok, for a three-day regional business planning conference.

It was the first time that Colliers International Asia came together under our new unified brand.

There was plenty of networking opportunities for the delegates to build relationships with their fellow colleagues, understand the services provided by the other business lines and contribute to the growth of the business team.

Apart from the general sessions on Service Excellence led by Gerald Clerx and Client Engagement by Craig Robbins, the business lines and support functions also got together in their respective team to establish their business plan and client engagement strategies for 2011 and beyond.

Colliers’ five-year strategic plan developed at Asia Connect marks the start of a new and exciting journey, on which we take the business forward and accelerate the success of our clients.

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Colliers Family Day at Universal Studios Singapore

T he staff and their family members were treated to a day of fun at the Universal Studios on 11/12 December 2010.

A photo competition was held and the staff were invited to submit their best candid shot to win a S$50 cash voucher.

Here are the winning shots!

Relationship Capital

Events/Happenings

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The Season to be Jolly – Merry Christmas, Everyone!

A ll staff was treated to a sumptuous Christmas buffet lunch in the office

on 23 December 2010.

G race Ng, Deputy Managing Director, was invited by The Business Times to conduct a charity auction at its annual

Christmas party held on 20 December 2010. The proceeds of the auction went to The

Business Times Budding Artists Fund.

The party was well-attended by more than 100 industry movers and shakers, as well as the daily’s journalists and media members.

Ushering in a Prosperous Year of the Rabbit!

T he annual Singapore achievers and long-service award ceremony was held before the “lo-hei” session.

A “lo-hei” hi-tea was held in the office on 11 February 2011 to usher in the Lunar

New Year.

Top Performer Valuation & Advisory ServicesAchievement Industrial ServicesCommendation Project ManagementFinancial Management Auction & SalesInternal Client Management Finance

Department Award

Client Management Selina Chia (Valuation & Advisory Services)Rookie of the Year Ng Jie Ru (Office Services)Leadership Brenda Ong (Industrial Services)Team Player Andy Ng (Real Estate Management Services)Service Excellence Francis Ng (Project Management)

Individual Award

35 YearsMargaret Chew (Finance)

25 YearsMohamad Isa Bin Majid (Operations)

20 YearsStella Seow (Valuation & Advisory Services)

15 YearsBrenda Ong

(Industrial Services)Lim Poh Gheok

(Investment Services)10 Years

Calvin Yeo (Office Services) Sebastian Sim (Operations)Doreen Aw (Valuation & Advisory Services)

5 YearsAlvin Teng

(Industrial Services)Chia Siew Chuin

(Research & Advisory)Daisy Ng

(Investment Services | Asia)Desmond Lim

(Industrial Services)Hugh Menck

(Investment Services | Asia)Ng Ee Kiat

(Investment Services)Chloe Teo (Integrated Client Services | Asia Pacific)

Hall Of Fame

Long Service Award

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The Outstanding Achievers Across Asia Gather at Asia Awards of

Excellence 2010, Hua Hin

C ongratulations to the winners of Asia Awards of Excellence 2010, who were treated to a retreat and an

award ceremony held at Hua Hin from 26 February to 1 March 2011.

Singapore clinches the Asia Office of the Year award, while the outstanding achievers from the Singapore office include:

Outstanding Achievers – Revenue

Outstanding Achievers – Valuation & Advisory, Real Estate/Facility/Construction Management Services

Chairman’s Award: Knowledge

Grace Ng(Auction & Sales)

Annie Chan (Auction & Sales)

Abhishek Bajpai (Integrated Client Services | Asia Pacific)

Rick Thomas (Integrated Client Services | Asia Pacific)

Rimon Ambarchi (Industrial Services | Asia)

Tan Boon Leong (Industrial Services)

Brenda Ong (Industrial Services)

Adrian Lim (International Properties)

Calvin Yeo(Office Services)

Marcus Loo(Office Services)

Ashley Swan (Office Services)

Cynthia Ng (Valuation & Advisory Services)

Goh Seow Leng (Valuation & Advisory Services)

Selina Chia (Valuation & Advisory Services)

Kelvin Ng (Valuation & Advisory Services)

Stella Seow (Valuation & Advisory Services)

Jannet Ann (Real Estate Management Services)

Daisy Ng (Investment Services | Asia)

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Relationship with Colliers Colliers has established a close work relationship with CapitaLand for almost a decade, in which the most recent transaction was of the lease renewal and acquisition more office space (total space: 50,171 sq ft) for Credit Agricole Corporate and Investment Bank at Capital Tower, a 52-storey Grade A office building, owned by CapitaCommercial Trust.

Going forward, Colliers will continue to explore more work opportunities with CapitaLand across all of its business divisions.

Relationship Capital

Lifeblood

I n this issue, we bring the final three Colliers Singapore’s CRM clients – namely, CapitaLand, Ernst & Young

and United Engineers Limited – under the spotlight.

CapitaLand Relationship Managers: Dennis Yeo, Calvin Yeo and Lim Poh Gheok Overview One of Asia’s largest real estate companies, CapitaLand is headquartered and listed in Singapore, with core businesses in real estate, hospitality and real estate financial services.

The company’s real estate and hospitality portfolio, which includes homes, offices, shopping malls, serviced residences and mixed developments, spans more than 110 cities in over 20 countries.

Its listed subsidiaries and associates include six real estate investment trusts – Ascott Residence Trust, CapitaCommercial Trust, CapitaMall Trust, CapitaMalls Malaysia Trust, CapitaRetail China Trust and Quill Capita Trust – as well as CapitaMalls Asia and the Australian property group, Australand.

Ernst & Young Relationship Managers:Cynthia Ng and Ng Ee Kiat

Overview Ernst & Young in Singapore has a history of 121 years, with 100 partners and more than 2,000 staff. The company provides services in four main areas – assurance, tax, transactions and advisory – which aim to manage clients’ business risks and retain investors’ confidence, among others.

Relationship with Colliers Colliers’ relationship with Ernst & Young is built on our provision of research and valuation advisory services to the firm.

United Engineers LimitedRelationship Managers: Tan Boon Leong and Ho Eng Joo

Overview Established in 1912, United Engineers Limited today specializes in property and environmental-related engineering, building its core strengths in engineering, construction and integrated facility management.

The Group distinguishes itself from competition via its end-to-end capabilities spanning Design, Build and Manage & Operate – essentially overseeing a project from blueprint to construction, to asset and property management when it is eventually built.

Relationship with Colliers Colliers has a strong relationship with the client over the years and the fee generated in 2010 was some S$503,500.

The most recent transaction

concluded for the client is the sale of 58 strata units in UE Print Media Hub, a five-storey flatted factory located at 61 Tai Seng Avenue. The units were sold for a total of S$51 million.

Additionally, Colliers also provides advisory services to the client on an ad-hoc basis.

Going forward, Colliers will continue to work closely with the client on all their projects for lease, as well as explore further opportunities in the areas of sale and leaseback, and acquisition.

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Knowledge Capital

Department Updates

C olliers Singapore ended a delightful 2010 with aplomb,

clinching the 2010 Asia Office of the Year Award.

Major Wins/Achievements in 2010

Auction & SalesParkway Novena Medical SuitesSold all 100 units of medical suite for more than S$200 million within two weeks of its launch.

Industrial Services North Point Bizhub Sold all 270 units in North Point Bizhub within three months for a total sale value of S$110 million.

51 Benoi Road Sold a purpose-built factory (land area: 355,642 sq ft; gross floor area: 387,633 sq ft) to Mapletree Logistics Trust for S$55 million.

International Properties Pan Peninsula, LondonSold a total of 46 units in a single weekend for a total sale value of £20 million (S$41.15 million).

Investment Services Serene House Sold a freehold residential site at 1/A/B/C Jalan Serene (land area: approximately 39,828 sq ft) for S$99.1 million. Serene House is a four-storey walk-up residential block comprising 24 apartment units.

Office Services Asia Square Tower 1 Secured 71,166 sq ft of office space for Bank Julius Baer & Co at the new Asia Square Tower 1.

Project Management9 Tuas Avenue 5 Appointed by Heraeus Materials Singapore Pte Ltd to provide project management consultancy services for its new production facility (gross floor area: 45,000 sq ft), which comprises production & warehousing facilities, research & development laboratories and office space.

Real Estate Management Services Marina Bay Financial Centre Tower 2, Level 40-50 Appointed by BHP Billiton as its facility manager for the company’s new office premises (total gross floor area: approximately 230,576 sq ft) at MBFC, as well as to manage the “soft” services in the office.

The appointment marks Colliers International’s foray into the provision of “soft” services, complementing the full suite of real estate management services that we provide to clients.

Biopolis Phase III Appointed by Crescendas Bionics Pte Ltd as its managing agent for the development (total gross floor area: approximately 441,320 sq ft) at Biopolis, which comprises laboratories, research facilities, offices and retail operations.

The appointment marks Colliers International’s foray into the management of bio-medical research facility.

Research & Advisory AECOM and Jurong Town Corporation Appointed by AECOM via a sub-contract agreement with Jurong Town Corporation to conduct market research and analysis of the warehousing/logistics and data centre market, assessing potential demand and recommending the possible usage mix of logistics versus data centre space for a proposed underground facility.

Additionally, Colliers undertook the industry engagement project – gathering feedback on potential interest in an underground facility, identifying key concerns of major developers, industrialists and operators/end-users, as well as recommending solutions to address the concerns.

Retail ServicesSAFRA Toa PayohAppointed the sole marketing agent for the largest SAFRA club in Singapore (gross floor area: approximately 240,000 sq ft; net lettable area: approximately 50,000 sq ft).

Valuation & Advisory Services Mapletree Appointed by Mapletree to provide valuation services for a portfolio of 33 industrial properties (total gross floor area: 16,364,777sq ft).

Keppel Land Appointed by Keppel Land to conduct valuation for Marina Bay Financial Centre – an office-residential-retail development (total net floor area: 2.9 million sq ft) jointly developed by Keppel Land, Cheung Kong (Holdings) and Hong Kong Land.

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Auction & Sales

Industrial Services

Clementi Central Sold a brand new HDB shop unit (floor area: 540 sq ft) for S$2.71 million.

The Nexus Sold a freehold two-bedroom apartment (floor area: 947 sq ft) at The Nexus located at Bukit Timah Road for S$1.27 million.

6 Changi North Way Sold a two-storey ramp-up warehouse (built-in area: 176,954 sq ft; land area: 177,077 sq ft) for S$30.888 million.

29 Woodlands Industrial Park E1 Sold a four-storey high-tech building (land area: 197,724 sq ft; gross floor area: 487,889 sq ft) to AIMS AMP Capital Industrial REIT for S$72 million.

UE Print Media HubSold 58 strata units in UE Print Media Hub, a five-storey flatted factory located at 61 Tai Seng Avenue, for a total value of S$51 million.

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1A@International Business Park Assisted RS Components in its office expansion requirement of 20,022 sq ft at 1A@International Business Park (tenant representation).

Ocean Financial Centre Relocated Verizon Communications Singapore to Ocean Financial Centre, occupying an office space of 32,095 sq ft (tenant representation). This transaction is jointly concluded with Integrated Client Services | Asia Pacific.

Solaris Relocated John Wiley & Sons to Solaris, occupying an office space of 68,330 sq ft (tenant representation).

OfficeServices

22 Martin Road Sold a seven-storey office development located at 22 Martin Road (net lettable area: 31,603 sq ft) to Cathay Cineleisure International Limited for S$63 million.

Investment ServicesAmber Glades Sold a 40,917 sq ft residential development site located at 30/32 Amber Road to Tuas Hi-Tech Park Pte Ltd, a wholly-owned subsidiary of Far East Organization, for S$118.12 million.

The Holland Collection Sold 14 residential units in the freehold luxury development (unit area: ranging from 1,281 sq ft to 3,606 sq ft) located at 53 Holland Road for a total sum of S$50.8 million.

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Amaryllis Ville Appointed the managing agent for Amaryllis Ville, a 311-unit high-end residential development located at 20-22 Newton Road.

Department gathering at St James Power Station (18 February 2011)

Project Management

Real Estate Management Services

44 Pioneer Road Sector 2 Provided project management service to Cummin Inc in the reconfiguration of its plant (Phase One) – Commercial Marine and Oil & Gas Center of Excellence (total area: approximately 70,000 sq ft).

OCBC CenterProvided project management service to Lion Global Investors for its new office set-up at OCBC Center, occupying an office space of 21,900 sq ft.

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Human ResourcesPromotionsNAME PROMOTED TO

Auction & Sales Alison Lee Director

Carol Quek Associate Director

Lock Sau Lai Associate Director

Tan Lihui Assistant Manager

Human ResourcesKuan Ching Ching Human Resources

Executive

IndustrialPamela Siow Associate Director

Desmond Lim Manager

Investment ServicesSteven Tan Director

Peggy Tan Associate Director

Andy Gan Senior Manager

Marketing & CommunicationsDoris Boo Director

OfficeServicesAshley Swan Director

NAME PROMOTED TO

Project ManagementFrancis Ng Manager

Heng Wee Khim Assistant Manager

Real Estate Management Services Voo Kow Tze Property Manager

Janice Lin Assistant Manager

Annie Ooi Assistant Property Manager

Karen Tan Senior Accounts & Tenancy Executive

Cindy Choi Senior Accounts Executive

Cindy Liow Senior Accounts Executive

Zareena Khan Senior Accounts Executive

Tengku Alia Senior Accounts Executive

Research & AdvisoryChia Siew Chuin Director

Valuation & Advisory ServicesJacqueline Tan Manager

Vera Sham Executive Valuer

NAME APPOINTED AS

Research & AdvisoryChia Siew Chuin Head of Department

Tay Huey Ying Consultant

Real Estate Management ServicesTang Chee Charn Head of Department

New Appointments

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Wedding Bells

< (L-R) Gao Ying MingMarketing Executive | Industrial ServicesMelvin ChayAnalyst | Investment Services Rocky GlossnerAssociate Director | Investment Services

Welcome on board

Transfer

from Colliers Hong Kong Eunice LamManager | International Properties

Welcome back Mark YeoProperty Manager | Real Estate Management Services

absent: Tang Wei Leng Executive Director | Investment ServicesJanice Chan Accounts Manager | Real Estate Management ServicesCharles Santoso Assistant Manager | Research & Advisory Janice Lee Senior Executive | Retail Services

> Jasmine YapSecretary | Real Estate Management Serviceswalked down the aisle with her husband, Jeremy Ng, on 20 March 2011

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> Vanessa GohSenior Executive | Valuation & Advisory Services walked down the aisle with her husband, Andy Peck, on 26 March 2011

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Team bonding trip to Chek Jawa at Pulau Ubin Island (25 March 2011)

Research & Advisory

Retail Services

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Kudos!

W e all love acknowledgements from our bosses and clients for a job well done. Hear what

some clients say about our colleagues who have impressed them with their efforts and dedication to their work!

>OfficeServices Jack Siew, Executive, was commended by Averis. “Jack was extremely professional and diligent. His attention to details and understanding of our needs have made our decision-making process an easy one.”

> Real Estate Management Services Benny Lee, Property Officer, was commended by a tenant at DLV, a 25-unit condominium. “Benny has been very responsible with his follow ups, and is always very responsive, replying promptly to our emails and SMSes, even after office hours. This is what I call ‘going the extra mile’. He is definitely an asset to your team.”

Alex Cheong, Estate Manager for Woollerton Park was commended by the chairman of the management committee. “Alex’s prompt response, even during the wee hours at 1.15 am, is very commendable and highlights his dedication as the Estate Manager. Had he not made the effort, everyone in the estate would have been without water supply the following morning. We would like to extend our greatest appreciation to Alex.”

> Resarch & Advisory Chia Siew Chuin, Director and her team, were applauded by Standard Chartered Bank. “It was my first experience working with Siew Chuin and her team, and this will certainly not be the last. The team’s dedication to the project is unparalleled. They are able to prepare a high-quality market research report within a very short time frame. It has been a pleasure working with them.”

SafraAppointed the sole marketing agent for all SAFRA clubs in Singapore – including SAFRA Jurong, SAFRA Mount Faber, SAFRA Tampines and SAFRA Yishun. This follows the earlier appointment for SAFRA Toa Payoh in Year 2010.

Valuation & Advisory Services

Department’s trip to Paris (18-24 April 2011)

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Human Capital

Colliers Behind the Scene

The

Marketing & Communications Department

A support division which few people in the office are actually aware of what the function of this department is, the Marketing and Communications team sheds some light – in a light-hearted manner – into the department’s role through this feature.

In Brief: We are a support division, which means we will run the extra mile (but please don’t make us do marathons. None of us is athletic enough to complete it), but within our professional means, to support the business lines in their work.

We produce marketing collateral for employees and clients. They range from press releases, capability sheets, information memorandum, proposals, e-mailers, company brochures, case studies, event invitations and newsletters, among others.

We are the brand police (without the pistols and handcuffs though), enforcing branding and corporate messaging guidelines across all print and electronic platforms.

We are also the publicists of the Company, crafting and facilitating the messages that go out to the public. We look for every opportunity to create positive news about the Company and our people to ensure that the public constantly hears about us and sees us in good light. When there is bad news (touch wood!), we will nip it at the bud.

We also double up as an event organizer. We plan and coordinate corporate functions. We think fun, we think unique and we often got to think out-of-the box to create memorable experiences. We let our imagination and creativity run wild every now and then. As such, do pardon us when we ask you to do things that are out of the norm. (And we are sure we come across as party animals. But don’t envy us, as it’s really tough and unglamorous work behind the scenes – we have pictures to testify!)

Continued on next page >

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> Seah Li ChingLi Ching enjoys writing. Even though she suffers from writer’s block every now and then. Catch her staring or squinting hard at her computer screen and you’ll know why.

She believes that every word actually has a life of its own – each word in a sentence must be placed in its rightful position; or the impact of the message would be lessened or lost.

Li Ching also believes that all work and no play make Jill a dull and boring girl. So the next time she approaches you to participate – in any way or form – in the Company’s event or activity, do give her a big broad smile, be sporty and say “Yes!”. You can never imagine how much she appreciates your active participation!

< Doris BooAs the ultimate brain of the team, Doris sometimes has to act like an octopus – much to her dislike though, as the octopus is not exactly a very pretty creature. She has an eye for details and the tendency to want to make things look pretty and perfect.

She puts together the marketing and communications plan for the Company and ensures it is eventually implemented and executed. She also oversees and manages different projects at the same time – especially when most requests usually come in with tight deadlines.

On top of all these, Doris also ensures that all work produced by the team are of quality and error free; and mind you, nothing escapes her eagle eyes. So someone please, pass her a bottle of Brand’s Innershine berry essence!

the Marcom Team

TheThinker

TheWriter

ThePlasticSurgeon

> Continued from previous page

< Alexander ObañaAlex does what he likes best – he makes things beautiful. He is amazing at conceptualizing ideas and subsequently transforming the lofty concept into tangible works.

Talk to him about photography and you could have him chat non-stop, longer than you expected.

The only male in the team, Alex’s inputs from a male perspective in projects are more than valued. If you believe that women can never read a map but can multi-task, while men can never listen but an expert at parking, you would know what we mean. We leverage one another’s strength and that is how the team works.

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Human Capital

Up Close & Personal

Francis Ng Manager | Project Management

A 35-year-old self-confessed workaholic, Francis sheepishly

admits that he needs to shift his focus on finding a work-life balance, as he feels a tinge of guilt towards his wife and his four-year-old son for not spending enough time with them. Time with your loved ones is never enough.

Not that his wife is complaining though. Francis shared that his wife of five years has been very understanding and supportive of him all this while, and even embraces his zealous passion towards his job – which, ironically, adds to his guilt level towards his spouse.

“I make an effort to reach home before my son’s bedtime, so that I can chat or play with him. And Sundays are strictly reserved for my wife and son. We’ll do grocery shopping and the usual housework, as well as visiting our parents and the occasional catching-up sessions with our friends. Sounds boring, but it’s a form of spending time together as well!”

True enough, the passion that Francis has for his job was sensed throughout the interview session. The conversation never failed to revolve, somewhat, around his work.

You were an interior designer by training. What makes you decide to do Project Management then? “I have to thank my ex-boss, who has a great influence over me in my career. He once said to me, ‘Design is a flair. Project

management is a skill.’ which struck me back then.

Interior Design is just such a small part of the entire Project Management spectrum, so if I want any career advancement, I need to break out of Interior Design. Since I already have the aptitude for design, I should enhance my own value by exploring into the remaining areas.

And fortunately for me, I was given the right opportunity at the right time. My ex-boss taught me a lot and showed me the ropes. So that’s it. Here I am.”

So you really enjoy what you are doing, don’t you? “Definitely. Project Management is really something that allows me to learn a lot of things on the job – both the hard and soft skills.

For one, the people I deal with within a day can switch from the top CEO of a global MNC in his plush office, to a foreign worker at the construction site.

And this means that the way I talk and the tone I adopt with different people of different job levels, coupled with different nationalities and work culture, has to vary – in order to manage expectations, while still getting my point across and the job done.

This may sound simple, but it is a different story altogether when you experience it for yourself.”

Let’s not talk about your job for a moment. Share with us, what’s your motto in life? “Be honest.

If you don’t know about something, admit it.

Other snippets of Francis: • His childhood ambition is to be a

policeman. That was the reason whyhe enrolled in NPCC as his extracurriculum in school.

• Unlike many couples whom we tend to stereotype, he thinks he is the morepetty party in the relationship and hiswife, the more magnanimous one. He is more detail-oriented whilehis wife is more easy-going.

• He gave up submitting an exam assignment on time for a work projecthe was engaged in, which consequently cost him a SecondUpper Honours Degree in InteriorArchitecture. He now thinks he wasstupid to do that.

• To write his 11,000-word thesis paper then, he read the dictionary like a storybook, since he knew he was notstrong in English. Consequently, hisEnglish improved by leaps and bounds. Now, you will catch him frowning if hereceives an email written in badEnglish.

But go find out and learn.

There is no point in trying to act smart and beat around the bush, trying to cover up your ignorance. People will understand and will be more tolerant if you admit it upfront, than if they were to find out at a later stage. By then, your credibility will be all gone.

And this is very important at work…”

So there we have it – Francis, the true-blue workaholic who is absolutely passionate about his job and enjoying every minute of it.

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Knowledge Capital

Excerpt from the Expert

Working hard or hardly working? Bridging the generational gap at work

D o you remember the time when you felt that you were totally misunderstood by your boss or colleagues who are either much older or

younger than you?

To give both parties the benefit of the doubt, perhaps, we all understood each other more than what we thought. The truth is we just did not like what we understood.

Conflicts at the workplace arising from generational clashes are nothing new.

The Baby Boomers (aged from 47 to 62 today) feel that young people these days do not have as strong work attitudes and ethics as themselves.

Generation X (aged from 31 to 46 today) sees Generation Y (aged from 15 to 30) as arrogant and unconstrained, while Generation Y thinks Generation X is a bunch of whiners. And both Generations agree that the Baby Boomers are self-absorbed workaholics.

The key to understanding the generational differences lies in recognizing that people who grew up in different periods have different experiences of the everyday environment and, hence, differing outlook towards work and life.

The “workaholics”The Baby Boomers are the sudden escalation of birth after World War II, growing up at a time of dramatic social evolution. Hence, the Baby Boomers often perceive themselves as a special generation who could change and make the world a better place.

As a result, this group defines themselves by their professional accomplishments. They are extremely hardworking, relish long work hours and are motivated by position, perks and prestige.

And since they have personally worked very hard and sacrificed a great deal to get to where they are today, they value hierarchical structure and demand that the younger workers should work as hard so that they could be like them in the near future.

Not forgetting, because they grew up in an era without hi-speed communication tools, they value talking face-to-face more than via an email.

Continued on next page >

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> Continued from previous page

The conscientious and persevering pioneers “Baby boomers are diligent because we were brought up in an era, during which hard work equates to remuneration, position and prestige. In those days, it was more of a case of ‘work hard.’ and not so much of ‘work smart.’ Now, I believe that people have to work both hard and smart. There is no shortcut in life, and you reap what you sow.

Additionally, back then, it was what you know instead of who you know or who knows you. But of course, fortunately,

such phenomenon has changed over time. Now, it should be what you know; who you know and who knows you!”

Generation X and Y – who?“Honestly, generational differences never really struck me because I am always young at heart! I can work very well with both groups. But if you really want my opinion, in general, they are certainly academically stronger – almost everyone is a tertiary graduate now! And of course, they are very technological savvy, as compared to us.”

Continued on next page >

The “whiners”Generation X is sometimes known as the original latchkey kids, as they grew up at a time when women (meaning their mothers) were beginning to be more commonly accepted in the workforce.

They were also exposed to the pioneer wave of technology (think MS-DOS type of operating systems and big-framed computers) and how such technological advancement could help hasten the time to complete work.

As a result, Generation X comes across as independent individuals, who value work efficiency. Time away from work is as, if not more, important as time on the job. They want to get into office, get the job done and get out.

Generation X has the mentality of “work to live”, instead of “live to work”. Hence, success to this group is defined by the ability to achieve a work-life balance.

Generation X – the best of the three groups“I would say that the traits of Generation X are in between those of the Baby Boomers and Generation Y. We work hard like the Baby Boomers, but we also play hard like Generation Y-ess.

And maybe because we are sandwiched in between the two groups, Generation X has an unexplainable capability in trying to meet the expectations that the Baby Boomers have pinned on us, while making sense out of Generation Y’s behavior – and ultimately, strike a balance. Hence, I personally feel that Generation X is the best among the three groups.”

Baby Boomers are… “… very experienced and certainly have virtues and good habits that are definitely worth passing down to our future generations.

However, there might be certain things that have evolved over the years, resulting in their views and thoughts be deemed outdated in today’s context.”

Generation Y are… “They seem to lack a certain drive and initiative in life, yet have high expectations everyone else. But that might be attributed to their growing up environment, where some parents dote their children too much by giving them whatever they want since young.”

The “arrogant”Generation Y was raised in a more protected environment, whereby parents were concerned with their children’s self esteem, ensuring that the kids knew he or she would be loved regardless of their accomplishments. Unlike their predecessors, this group was brought up whereby they were rewarded along the way to success, instead of being rewarded only at the end.

They also grew up in the most affluent time when family size was shrinking and

they were treated as “little emperors and princesses” who enjoy structured play dates and group activities.

As a result, because of the close supervision they have had at every moment of their lives, they require specific instructions on everything –

from appropriate work attire to how to prepare work documents. They prefer that their managers talk to them, provide feedback on their work performance regularly and reward them accordingly.

Hear from Cassandra Tan, Associate Director | Valuation & Advisory Services

Hear from Charles Ng, Director | Retail Services

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Knowledge Capital

Brain TeaserIn the previous issue…

Q1: What is Colliers International’s brand essence and its four core values?

A1: Colliers International’s brand essence is Enterprising and our four core values are Service, Expertise, Community and Fun.

Q2: Can you arrange the numbers 1 to 9 in the circles so that each straight line of three numbers adds up to 18?

A2:

Congratulations to Yan Naing Linn from Operations, who sent in the correct answers in the shortest time! He won himself a S$20 shopping voucher!

> Continued from previous page

Work your brain! The first person to email all the correct answers to [email protected] will win a shopping/dining voucher.

Q1: What is the approach that Colliers International will adopt globally to achieve success for our business?

Q2: What is so fragile that you will break it even when you say its name?

They work extremely well in teams and can achieve remarkable results in record time, if managed effectively.

And because this Generation grew up in a digital age, forbidding them to talk to friends on Facebook during working hours may result in a stunned expression. For this generation, electronic texting is the phone conversations of yesteryear.

Hear from Eliza LeeResearch Analyst | Research & Advisory

Misconception of Generation Y or not? “We are not arrogant or unconstrained. On the contrary, we are humble, eager to learn and motivated to show results.

We multi-task very well – even when you are talking to us, we can SMS, use the computer and listen to you at the same time. We are not trying to be rude, but it is just more efficient that way.

We also like to ask many questions but that is because we need to know that what we are doing is acceptable.

Please give us credit when it is due because we want to take ownership and be recognized for our efforts. We need to hear more positive responses such as ‘good job/idea’ or ‘well done’ to reaffirm what we do is right. I guess ultimately, Generation Y is more motivated by the instant gratification of the task instead of what is offered to them at the end of the day.”

Baby Boomers are… “I think they are very experienced people who hold positions of power. They are more often than not, very work-centric and hardworking. They have probably faced a great deal of hurdles with hard work and hence, they often see us as lazy workers.

Off work, they are also overly-protective parents who demand to know all about their children, from the television programs they watch or websites they visit to the friends they make.”

Generation X are… “I think they value work-life balance more than the Baby Boomers and even us, and often incorporate their own style of humour and fun into work activities. While they seem more flexible and receptive to new suggestions than the Baby Boomers, they will eventually still impose their ideas on you.”

Knowing the specific traits of each generation could be the first step to bridging the generational gap at the work place.

Seek to understand the differing background and traits among the three groups could then make you see one another’s views better and consequently, work together to make your own job easier.

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In The Know is an internal newsletter published on a quarterly basis by the Marketing & Communications Department. We welcome any feedback or suggestions from our readers. Email us at [email protected]

www.colliers.com

If most of your answers are in the A-C range, you should be fairly normal (Come on! No one is perfect!)! If you have chosen mostly D’s, then may the Force be with you (good luck!).

* This self assessment quiz is solely just for fun. IN THE KNOW bears no responsibility towards any mental and/or emotional loss, damage or injury caused by or arising through any inaccuracies resulting from this quiz.

Just For Fun!

Are You an Angel or Devil at Work?

1. Are you a “Siam-er” – one who avoids responsibility, whether it’s yours or not?

a. Do you have a Grade A antenna that works better than those needed to stream live World Cup footages when it comes to detecting work signals?

b. Is Tai-chi your favourite sport? c. Do you often get praises for being

selfless at work (It’s not me. It’s him)? d. All of the above.

2. Are you a “Kaypoh” – one who gossips day in, night out?

a. Does small talk excite you more than an X-rated – oops, X-men – film?

b. Are people attracted to you and look youup for the latest news, as are women to Tiger Woods, Wayne Rooney and the likes?

c. When it comes to appraisals, do you include “uncovering others’ scandals” as part of your contribution to the company’s growth, albeit a negative one?

d. All of the above.

3. Are you a “Pessimist”?

a. There’s no point in saying something. Shit happens.

b. There’s no point in doing everything. Shit happens.

c. There’s no point in salvaging anything. Shit happens.

d. Oh, please go get some toilet paper already!

4. Are you a “Geng-er” – one who acts busy?

a. 9.15 am – 10 am: coffee break. Please try again shortly.

b. 10.30 am – 11.15 am: tea break. Please try again later.

c. Other timings in between: toilet break. Please keep trying.

d. After lunch: on urgent leave or MC. Please stop trying.

5. Are you a “Complain King or Queen”?

a. Why am I not promoted? (Whiner!) b. Why am I promoted but have no pay

increment of 100%? (Greed!) c. Why am I not promoted but have a

pay increment of 200%? (Duh!) d. All of the above.

All work and no play make Jack a dull boy.

Do this wacky self-assessment* and decide for yourself if you are on the like-able radar of your colleagues!

Congratulations to the following Plus 3 winners, who have successfully referred business to their colleagues during the six-month period, July to December 2010!

Individual who has referred the highest fee payout to Colliers (S$500)Tan Lihui

Individual who has sent the most number of genuine referrals (S$500)Tan Lihui/Lock Sau Lai

Department with the most number of genuine referrals (S$1,000)Auction & Sales