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Banking industry is one of the fasting growing industries of the lastdecade. We have seen many ups and downs in the banking industry. This is the

requirement of Shah Abdul Latif University to do Eight Weeks Internship in anyorganization to gain practical exposure of the theoretical aspects studied in thesemesters.

MCB is one of the leading banks of Pakistan with a market share of 12.5%. It isalso the pioneer in innovative consumer banking in Pakistan. It is the largestprivate sector bank in Pakistan. It is the most preferred provider of qualityfinancial services and is usually considered the best place to work. It hasdeveloped a large stable deposit base. The bank today boasts of largest onlinebranch and ATM network in the country.

ACHIEVEMENTS

MCB is the only bank in Pakistan that has achieved 7 Euro Money Awards and 5Asia Money Awards for being “The Best Domestic Commercial Bank inPakistan”, along with several other Awards including the Best Trade Finance of Pakistan for two consecutive years. These accolades are the proof of our consistent effort in providing the customers with utmost care and quality.

COMPANY HISTORY

Muslim Commercial Bank Limited. (MCB), the largest private sector bank in

Pakistan. Incorporated in 1948 by the Adamjee group, MCB soon earned areputation of solid and conservative financial institution. During the 1960s thebank grew rapidly with a concentration on trade finance products. In 1947, MCBwas nationalizes along all other private sector banks. MCB was the first bank tobe privatized in 1991 during the Nawaz Sharif’s government financial sector deregulation policies. During the first five years, the private managementconcentrated on growth utilizing its extensive network of branches and developeda large and stable deposit base. Since privatization, the bank has madetremendous headway in improving the operational efficiency through humanresource development and employment of technology. The bank today boaststhe target online brand and ATM network in the country.

MCB’s main focus remains on consumer banking and its growing reputation as afull service provider gives the bank an edge in front of increased competition inthe banking sector in Pakistan. With a network of over 1200 branches and ateam of dedicated professionals, MCB with an international outlook and aregional focus ensures prompt customer service and innovative solutions tobusiness and personal needs.

| business internship report

INTRODUCTION



The consumer banking provides customers with innovative saving schemes,products and services. The ATM network is the largest in Pakistan and the Pak

Rupee Travelers Cheques are market leaders. MCB was the first to introduce thephoto card with the introduction of MCB Master Card. Corporate banking ensuresassistance from a dedicated team of professional financial advisors for underwriting, project finance or corporate advisory services.

OUR VISION & MISSION

“To become the preferred provider of quality financial services in the country with

profitability and responsibility and to be the best place to work”

VISION STATEMENT

To be the leading financial services provider, partnering with our customers for amore prosperous and secure future.

MISSION STATEMENT

We are a team of committed professionals, providing innovative and efficientfinancial solutions to create and nurture long-term relationships with our

customers. In doing so, we ensure that our shareholders can invest withconfidence in us.

PRODUCTS AND SERVICES

ON-LINE

The largest network of over 315 on-line branches in the country and growing.Providing customers with 24 * 7 real time on-line transaction facilities.

MCB FULL DAY BANKING

Enjoy the convenience of extended banking hours from9 to 5, even on Saturdays, for satisfying your bankingneeds at all MCB Full Day Banking branches across

the country where you are now served with a wide range of services through theday.



365

A deposit account for customers with substantial balances, offering profit on a

daily product basis with the facility of unlimited withdrawals.

MCB SPECIAL RUPEE TERM DEPOSITS

MCB’s Special Rupee Term Deposits offer a very attractive term investmentoption with ease and convenience. Tenor’s options available are of 3 months, 6months, 1 year, 3 years and 5 years. You can also avail a credit facility up to75% of your total deposits.

MCB LOCKERS

The best protection for your valuables. Lockers of differentcapacities are available nationwide.

MCB CARDS

A local Point of Sale acquiring network facilitating

acceptance of all major card brands.

MCB REMIT EXPRESS

International remittances with a two-way messaging facilitydelivered at your doorstop within 24 to 72 hours.

MCB ISLAMIC BANKING

MCB Islamic Banking provides Riba Free andShariah Complaint solutions to various customer segments in a growing number of cities. With the

help of Shariah specialists, lawyers and professional commercial bankers, wehave the best solutions to cater your needs the Islamic way.







During the study of internship, I drew the following conclusions.

CONCLUSION



MCB limited has implemented a SYMBOL system which promises the efficiency

growth of the bank. MIS and computerization of branches has enhanced the

efficiency of the bank. Delegation of authority, wide branch network with ATM

installation and wide participation of employees in the decision making provides

the bank a competitive edge. The bank provides a conducive environment for

career growth. The bank pays a too low rate of interest on deposits which in

unattractive for its customers. There are too lengthy formalities and procedures

involved in mortgage of properties offered as collateral to the bank.

The MCB bank made substation progress, recording strong growth in revenues

and earnings. The main derives were increase in outreach, strengthened human

resources. Including changes at the senior management level, enhanced product

portfolios, improved control and vigilant credit risk management. Our primary

focus was our customers and we worked diligently through the year to increase

satisfaction and loyalty as the needs and expectation of our diversified base of

customers continued to expand. A key initiative aimed at including a segment

based approach to the overall business was the segregation of the retail banking

group into commercial and consumer banking groups. This expected to help the

MCB bank in providing customer centric solution in a more group generated

healthy deposit and strengthened its SME lending.

| business internship reportEXECUTIVE SUMMARY



ABOUT MCB

MCB (Formerly Muslim Commercial Bank Ltd.) is the largest private sector bankin Pakistan. The Adamjee group incorporated in 1948. It proposed during the1950’s and 60’s. In 1975 it was nationalized with all other private sector bank.

Then 1991 it was privatized. Since the bank has been headway in improving of technology. In the year 2006 bank name was changed to MCB Limited. The bankis now included as one of the top most bank of the nation.

MCB has been awarded as a Euromoney Award 2008 for the "Best Bank in Asia"The Chairman of MCB is Mian Mohammad Mansha and the President / CEO isMr. Atif Aslam Bajwa. MCB is one of the leading banks of Pakistan with a depositbase of about Rs. 280 billion and total assets of around Rs.300 billion.Incorporated in 1947, MCB soon earned the reputation of a solid andconservative financial institution managed by expatriate executives. In 1974,MCB was nationalized along with all other private sector banks. The Bank has a

customer base of approximately 4 million and a nationwide distribution network of 1,026 branches, including 8 Islamic banking branches, and over 300 ATMs, in amarket with a population of 60 million. During the last fifteen years, the Bank hasconcentrated on growth through improving service quality, investment intechnology and people, utilizing its extensive branch network, developing a largeand stable deposit base.I have learnt a lot in Pakistani Chowk Branch about Opening of Accounts,Clearing and Transferring of Cheques, Issuing the Cheques Books, DemandDrafts other Documents etc. The exposure has given me a lot of knowledgeespecially about consumer banking operations in branch. Bank was previouslyworking on MIB’s software. In the year 2004 bank introduced new latest software

“SYMBOL”. Now most of the branches located in Karachi, Lahore and Islamabadregions are working on SYMBOL software. MCB is the leading entity of thecountry that has always been at the forefront of economical, technological,financial growth and stability.



AssignmentOf

Submitted to: SIR. KHURRAM ABBAS

Submitted by: IMRAN NASEER

Roll# BBD-08-08

Bahauddin Zakriya University Multan

Sub Campus D.G.Khan

