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94 of the Fortune Global 100, more than two-thirds of the Fortune Global 500
–
Over 4,000 public and private organizations with approx. 18,000 projects in the last five years
•
More than 175,000 employees in 49 countries, approx. 5,300 at six locations in Germany, Austria, and Switzerland
•
Established in 1989; annual revenue for the fiscal year ending August 31, 2007: U.S.$19.7 billion
•
Listed on the New York Stock Exchange (since July 19, 2001)•
Average global annual growth rate of 16% (for the past 16 years) Frankfurt
Munich
Dusseldorf
Berlin
ViennaZurich
Globally (as of January 2008) about
175,000
Austria, Switzerland, Germany
4,978Switzerland 459
4,282GermanyAustria 237
Accenture is a global management consulting, technology services, and outsourcing company. Striving to deliver innovation, Accenture works with clients to enhance their performance. With extensive industry and business process expertise, global resources, and a proven track
record, Accenture can mobilize the right people, skills, and technologies to help customers improve performance.
A Key Characteristic of Leading Insurance Companies Is a Focus on Enterprise Performance Management (EPM)
EPM helps insurance companies to:•
Implement corporate strategy at strategic and operational levels•
Create transparency in business-critical processes•
Manage and optimize business performance•
Analyze key value drivers and their interdependencies
“By implementing EPM methods, leading companies can achieve a 2.95% increase in total return on assets and a 5.15% higher return on equity However, only 23% of the companies examined in this study actually achieved these results.”
Provide management with information to assess performance and identify bottlenecks
Define measures, budgets, and guidelines for implementing strategic objectives
Manage daily operations based on activity planning
Strategy
Strategic
objectives
Plans
Control
key
figures
Management information
Initiatives for
improvement
Act
Do
Check
Plan
Insurance Companies Can Use Enterprise Performance Management to Align Their Business with Strategic ObjectivesEPM is based on a cycle of goal setting, planning, reporting, analysis, and definition of measures for improvement.
A clear improvement in terms of quality, productivity, and processing times thanks to:–
Reports every two weeks to ensure consistent control of capacity and processing times
–
Weekly forecast of the expected workload for each team–
Daily reports to track success and for capacity planning•
Regular review of objectives as part of the improvement process
The
Challenge•
In 2002, process information was widely dispersed within Nationale
Nederlanden.•
A large backlog (of approximately 200,000 business transactions) had also built up at Nationale
Nederlanden.•
Processing times were, on average, more than 60 days and, in some cases, were more than 300 days.
•
As a result, operational costs rose in tandem with declining customer satisfaction.
The
Solution•
Nationale
Nederlanden
decided to implement a performance management system to control processes in accordance with key objectives, namely: a high level of customer satisfaction, cost efficiency, and a profitable product portfolio.
•
The objectives were translated into key figures and the main influencing factors determined in a control model.
•
The necessary reports were defined on the basis of this control model.
•
The application was firstly developed on the Microsoft.NET
platform with MS SQL as the database system. Accenture then developed the solution based on SAP NetWeaver
BI as a business packaged solution, which was delivered to Nationale
Nederlanden
at the end of 2007.
•
Nationale
Nederlanden
is the largest insurance company in the Netherlands.
•
Nationale
Nederlanden
is part of the ING Group, a global financial services provider of Dutch origin.
•
ING provides banking, insurance, and asset management services to more than 50 million private and corporate customers in 65 countries.
BI builds on a solution that has been operated successfully for several years, with functions that cover the entire spectrum of tasks under the heading of EPM.
•
The SAP NetWeaver
platform lowers TCO and reduces risks.•
The solution facilitates the implementation of sustainable EPM methods, such as Lean Six Sigma.
•
Implementation is faster and less expensive with SAP standard planning and reporting functions.
•
All documents required to implement and modify PMS are delivered
as standard (activation guide, overview documents, functional and technical designs, test documentation, training material).
•
23 main reports, with over 100 views, were predefined based on a
... can significantly improve efficiency and quality by implementing methods such as Lean Six Sigma.
•
...should support the implementation of a performance management solution with a reporting platform that provides fast, high-quality information for process control.
Accenture’s Performance Management Solution…•
…offers standard planning and reporting functions, which can be modified to suit specific business requirements.
•
…is based on a proven technology platform, which offers extensive integration options that reduce TCO.
•
…includes a wide range of predefined functions and tools to accelerate implementation.
SAP, R/3, xApps, xApp, SAP NetWeaver, Duet, SAP Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained
in this document serves informational purposes only. National product specifications may vary.
SAP, R/3, xApps, xApp, SAP NetWeaver, Duet, SAP Business ByDesign, ByDesign, PartnerEdge und andere in diesem Dokument erwähnte SAP-Produkte und Services sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in mehreren anderen Ländern weltweit. Alle anderen in diesem Dokument erwähnten Namen von Produkten und Services sowie die damit verbundenen Firmenlogos sind Marken der jeweiligen Unternehmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen.