0113 834 5015 | [email protected] | www.xytal.com © Xytal Healthcare Ltd 2017 Implementing Change and Making it Stick Dr Charlotte Hilton (Psychologist, Xytal Consultant) Dr Richard More (General Practitioner, Xytal Managing Director)
0113 834 5015 | [email protected] | www.xytal.com© Xytal Healthcare Ltd 2017
Implementing Change and Making it Stick
Dr Charlotte Hilton (Psychologist, Xytal Consultant)Dr Richard More (General Practitioner, Xytal
Managing Director)
0113 834 5015 | [email protected] | www.xytal.com© Xytal Healthcare Ltd 2017
0113 834 5015 | [email protected] | www.xytal.com© Xytal Healthcare Ltd 2017
0113 834 5015 | [email protected] | www.xytal.com© Xytal Healthcare Ltd 2017
Readiness
Confidence
Impor
tance
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Activity • In pairs, decide who will be the ‘salesperson’
and who will be the ‘customer’• Customers: you have up-to £300,000 to spend
on a property• As salesperson, your task is to persuade the
customer to buy the property pictured in the next slide for £300,000
• Draw on any strategies you like to convince the customer to buy
• You have around 10 minutes to complete the sale
• Have fun
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Sell this House!
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Persuasion
• In case you didn’t believe that it was possible to sell this house…this house sold for £300,000 in Brisbane
Here's the proof!
• In the last activity, the salespeople were asked to persuade the customers to buy but why might persuasion not be the most effective strategy?
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Persuasion
• Persuasion tends not to tap into a person’s personal values (this is also relevant organisationally)
• Persuasion doesn’t allow for an exploration/assessment of importance and confidence
• Perhaps we need to ask, why would I/we/you want to make changes? – What’s in it for me/others/the organisation?
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Implementing Change • Think of a time when you successfully implemented
change (personally e.g. lifestyle change, professionally e.g. within the workplace)
• What contributed to starting this change/being successful?
• If drawing on personal experience is difficult, try to think of all the reasons why people might engage in change
• Use post-it notes to capture all the things you feel contributed to successful change
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Implementing Change: DARN! • People tend to implement changes when they
find the:
• DESIRE (I want to change)• ABILITY (I can change)• REASONS (It’s important to change)• NEED (I should change)
• to change
Miller & Rollnick (2002, 2012).Rollnick, Miller & Butler (2008).
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The Psychology: Transtheoretical Model
Prochaska & DiClemente 1983
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Making it Stick: PDSA Improvement Cycle
•Test change•Record results
•Review results•What did we
learn?
•Objective•Questions
•Predictions•5 Ws &1H
•Act on findings•Adopt•Adapt•Abandon
•Next Cycle?
Act Plan
DoStudy
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PDSA Cycles: Small Steps, Large Improvements
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• OBJECTIVE: Spin a coin for as long as you can
• PLAN: Complete plan section of your PDSA template (Remember to specify your aim, predictions, resources and how you will measure progress)
• DO: Test the changes• STUDY: Complete section. What did you
learn?• ACT: What are you going to do next?• Each group to feedback to the room what
happened
PDSA in Action
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Want to Know More?
• Dr Richard More (Managing Director)• Email: [email protected]
• Dr Charlotte Hilton (Consultant)• Email: [email protected]
• Visit: https://www.xytal.com
0113 834 5015 | [email protected] | www.xytal.com© Xytal Healthcare Ltd 2017