Impact of Mobile Technology

Impact of Mobile Technology

Tim NeslerCIO and Associate VP for

Information Technology ServicesSanta Fe College

League for Innovation 2011 CIO Summit October 1, 2011

Key Points

Everything mobile; always connected Trends impacting teaching and learning,

college services, work environment and the ICT infrastructure and support

Mobile technology strategy considerations

Everything Mobile

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http://www.google.com/intl/en_us/mobile/images/g1-hpp.jpg

Always Connected

Trends – Behaviors/Experiences

Convenience – real-time, faster access to nearly everything from anywhere at any time

Friendly, fun and “cool” – social, entertainment and education

Personalized – learned behavior, preference and context aware

Personal productivity and job satisfaction Affordable – more devices and data plan

choices

Trends – Student Mobile Gadgets

Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

Trends – Student Connectivity

Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

Trends – Classroom Use

Most colleges do not have institutional guidelines for the use of mobile devices

41% of college presidents say that students are allowed to use mobile devices in class

56% of colleges let individual instructors decide if mobile devices are permitted in class

57% of college graduates say that they used mobile devices in class

2% of presidents say the use of mobile devices is prohibited

Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

Trends – Point of view

77% of college presidents report that their institutions now offer online classes

College presidents predict substantial growth in online learning; 50% predict that most of their students will take online courses in 10 years

62% of college presidents anticipate that more than half the textbooks will be entirely digital in 10 years

Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

Trends – College Mobile Services

Mobile web services at Santa Fe College View Schedule Notifications Financial Aid Grades Register for Classes Pay Fees Audit Summary Withdrawal

Trends – Worker Mobility

Social networking – Facebook users spend the equivalent of 29% of their leisure time on the site

Consumerization – 33% of respondents used personal devices while at work to access social networking sites

Blurring of work and home – 35% of employers plan to provide more flexible work arrangements for employees

Source: The future of mobile computing, Dell CIO insight Series, 2011

Trends – Worker Mobility

Tech savvy employees – colleges will need workers who can navigate the complex ecosystems of social media and support changing mobile technology

Employee expectations – technology tools provided by their organizations would be factor in taking a job with a new employer

Source: The future of mobile computing, Dell CIO insight Series, 2011

Trends – Mobile Infrastructure and Support

Wireless 3G/4G – bandwidth for rich media Security – access (VPN) and authentication Storage – media-rich content and dropbox for

mobile devices Cloud services – deployment of apps Mobile device management – remote diagnosis,

configuration, inventory, provisioning and support Electrical – quick charge stations for mobile devices

Balancing Organizational Efficiency and Personal Productivity

Components of a Mobile Strategy

Guiding principles – vision, values and goals Policy/enforcement – security, privacy,

appropriate use, device/app ownership Devices/services – platforms, wireless service, Provision/support – setup, configure, activate,

manage, help desk, service levels ICT Infrastructure – platforms, applications,

bandwidth, security Funding – operating budget, grants

Mobile Technology Strategy

Articulate college’s philosophy and use of mobile technology

Develop security/privacy policies that don’t restrict innovation and use

Plan for personally-owned devices on campus Use the Internet and social networks to

facilitate relationships and communications Pilot mobile projects to determine levels of

security and supportSource: The future of mobile computing, Dell CIO insight Series, 2011

Mobile Technology Strategy

Link user technology strategy with college planning

Consider new technology to reduce the risk of data loss

Reconsider user stipends for mobile devices Be aware that students are not connecting to

the college – they live theirs lives “connected” and services should seek out students, not vice versa

Impact of Mobile Technology

The future – assimilation? “Resistance is futile “

1922

http://www.techinfo-4u.com/wp-content/uploads/2010/09/1.png

Mobile Applications and Devices

STEMTech 2011CIO Summit

October 2, 2011

Some Mobile Statistics“5 billion people will be directly touched by mobile devices and networks by 2015”

-- Source: Yankee Group Research, 2011

Earth’s Population Today: almost 7 billion people

Mobile Device StatisticsMobile Computing is the Largest Computing Shift Ever

Source: Yankee Group Research, 2011

Mobile Device Statistics

Smart Phone Market Statistics

Smart Phone Statistics

Mobile Web ReviewPros

• Cost and ease of development• Compatibility with the most devices• Control of the development and delivery process• Best match with current web developer skill sets, allowing for high levels of reuse in

terms of training and code base.

Cons

• Mobile Web applications cannot use the local device hardware, such as local storage, cameras, accelerometers, and other hardware specific features.

• Mobile Web is not as “Cool”• Applications are not typically as easy to use, or as “polished” as device specific

applications.• Cannot be run in an offline capacity• Often perform more slowly due to reliance on the network connection of the device

Mobile Web UsesSuggested Uses:• Informational tools• Service tools• Commerce tools

Non-Recommended Uses:• Games• Simulations• Offline Uses• Anything that needs to execute code locally or access the hardware directly

Strategic Considerations:• Mobile Web Applications are the easiest way to enter the mobile ecosystem and

leverage currently existing technologies, skill sets and reuse existing application development efforts

• This methodology would allow the easiest path to deploy numerous services and tools to the largest number of end users in the shortest period of time

Device Specific App ReviewPros• Direct monetization of the application through an app store• Built in national level marketing such as Android or iPhone recognition or “Halo” effect• Device Specific applications typically have the best user interfaces and usability• Access to the local features of the devices such as storage, camera, and other device specific

hardware

Cons• Cost of development is higher than Mobile Web• Buggy software is harder to fix as it relies on the user to download updates• There can be multiple versions of device OS’s in production further increasing the number of

delivery platforms that need to be supported• Reliance on externally controlled app stores for delivery to devices. App Store may include a

one-time or annual fee and may have approval process before apps may be published• Applications can get lost in the Application stores with many thousands of other offerings

Device Specific App UsesSuggested Uses:• Games• Simulations• Anything that relies on using the device specific hardware, such as the camera or GPS

based services• Anything that must run offline• Media driven commerce (music, video, e-readers …etc)

Non-Recommended Uses:• General Information• Simple Services• Traditional e-Commerce (Non media)

Strategic Considerations:• The device specific applications do have more features and potentially better interfaces,

but the value of the additional cost should be considered.• Mobile ecosystems (Android, iOS, Blackberry) should be evaluated to find the right fit for

your business goals. Market Penetration, Monetization, Users Needs, Market Appeal …etc.

• Tools like Appcelerator might ease the burden of developing for multiple platforms.

Sinclair’s Mobile Offeringshttp://m.sinclair.eduFor Students:

• People Directory (4)• College News & Events (5)• General Campus Info (6)• Sinclair FAQ’s• Schedule Planner (2)• Program Viewer (3)• SCC Whiteboard• Current Schedule* (1)• Current Booklist*• My Advising Plan*• Magic Helpdesk*

For Employees:• Bookstore/Student Assistance App*

* Requires Authentication

(#) Student Indicated Importance on Survey

http://m.sinclair.edu/

Mobile Development5 Options:1. Native Application Development2. Mobile Application Platform Middleware3. Mobile Pre-built Applications & Systems4. Outsourced Mobile Application Development5. Mobile Web

Native Application Development

Pros:• Complete control over application• Designed exactly to requirementsCons:• Expensive• Multiple devices and OS’s to support• Slower to market• Infrequent releases• Overwhelming maintenance

Option 1

Mobile Application Platform Middleware

Pros:• Rapid application development• Develop once (devices supported via middleware)Cons:• Some developer learning curve• Costs• Backend system integrations may be difficultExamples:

Pyxis, Appcelerator

Option 2

Mobile Pre-built Applications and Systems

Pros:• Less expensive• Applications and integrations already built• Multiple devices supported via middlewareCons:• Less flexibility• Customizations may be more difficultExamples:

Blackboard Mobile, SunGard Mobile Connection

Option 3

Outsourced Mobile Application Development

Pros:• Build to exact specifications• Little to no in-house development neededCons:• Expensive• Vendor dependency for changes, improvements• Little control post-releaseExamples:

MobileZapp

Option 4

Mobile WebOption 5

Mobile WebPros:• Device independent (uses browser)• Develop once• Can use some native device functions• HTML 5Cons:• Longer initial development time• More limited native device integrations (but improving)Examples:

Sinclair Mobile

Option 5

Mobile Development Process - @ Valencia

Step 1• Extensive review of all options (5) and

tools/vendors– Including demos and some pilot testing

Options, Tools and Vendor Review




Step 2 (ongoing)• Review of research re: content/use• Review of other college/university apps• Student, Faculty & Staff input


Step 3• Initial Tool Decision (and internal pilot)

SunGard Mobile Connection• Software Cost (free)• Technology (uses same technology that Banner next

release will be using)• Built in integration with Banner ERP system• Pre-built Applications• User support community


Step 4 (Fall 2011)• Review/feedback with MAG (Mobile Advisory Group)• Now considering “mobile web” option in parallel

Step 5 (Fall 2011/Spring 2012)• Initial silent rollout – Android, Iphone/Ipod/Ipad

Step 6 (Fall 2011/Spring 2012)• Feedback and review

Step 7 (Spring/Summer 2012)• Marketing Announcement and Final Rollout (including Blackberry)

Valencia’s Mobile Application (so far)







Questions?Contact Information:

Ken MooreSenior Vice President & CIOSinclair Community [email protected]

Bill WhiteChief Information OfficerValencia College [email protected]

mailto:[email protected]

mailto:[email protected]

Resources

Sæterås, John. "Mobile Web vs. Native Apps. Revisited." mobiletech 9 April 2010: n. pag. Web. 12 Jul 2010. <http://www.mobiletech.mobi/blog/mobile-web-vs-native-apps-revisited/11672/>.

Covert, Adrian. "What Makes The Five Smartphone Platforms Different." Gizmodo 18 March 2009: n. pag. Web. 12 Jul 2010. <http://gizmodo.com/5173865/giz-explains-what-makes-the-five-smartphone-platforms-different>.

King, Michael. "Magic Quadrant for Mobile Consumer Application Platforms." Gartner G00171503. (2009): n. pag. Web. 2 Jul 2010.

Jones, Nick. "What the CIO Needs to Know About Mobile-App Stores and Ecosystems." Gartner G00169623. (2009): n. pag. Web. 2 Jul 2010.

Jones, Nick. "Cross-Platform Mobile Application Development Tools: Interest and Capability Expected to Grow." Gartner G00167178. (2010): n. pag. Web. 2 Jul 2010.

Basso, Monica. "Social Trends Are Influencing the Adoption of Mobile and Web Technology." Gartner G00169899. (2009): n. pag. Web. 2 Jul 2010.

Redman, Philip. "Hype Cycle for Wireless Devices, Software and Services, 2009." Gartner G00168675. (2009): n. pag. Web. 2 Jul 2010.

Clark, William. "Critical Capabilities for Mobile Enterprise Application Platforms." Gartner G00173496. (2009): n. pag. Web. 2 Jul 2010.

King, Michael. "Mobile Applications for Your Customers: Remain Calm and Know the Risks." Gartner G00169649. (2009): n. pag. Web. 2 Jul 2010.

Jones, Nick. "The Case for and Against Device-Specific Mobile Applications." Gartner G00160659. (2008): n. pag. Web. 2 Jul 2010.

Shen, Sandy. "Hype Cycle for Consumer Mobile Applications, 2009." Gartner G00168324. (2009): n. pag. Web. 2 Jul 2010.

Jones, Nick. "Ten Mobile Technologies to Watch in 2010 and 2011." Gartner G00174123. (2010): n. pag. Web. 2 Jul 2010.

MacManus, Richard. "Mobile App or Browser-Based Site? Report Says The Browser Will Win on Mobile." Read Write Web 2 Feb 2010: n. pag. Web. 1 Jul 2010. <http://www.readwriteweb.com/archives/mobile_app_or_browser-based_site.php>.

Cameron, Chris. "Will Mobile Web Apps Eventually Replace Native Apps?." Read Write Web 5 Jul 2010: n. pag. Web. 2 Jul 2010. <http://www.readwriteweb.com/archives/will_mobile_web_apps_eventually_replace_native_apps.php>.

Nakao, Kevin. "Why You May Not Need a Mobile App." Mashable Jun 2010: n. pag. Web. 2 Jul 2010. <http://mashable.com/2010/06/10/why-you-may-not-need-a-mobile-app/>.

Value & Opportunities of Mobile Devices

Todd W. JornsSenior Director for Education Technology

Illinois Community College Board

Facts

• 285 million of the 308 million people living in the U.S. have cell phones

• 41% of the global population carry mobile phones (6.3 billion).

• More people in India have access to cell phones than toilets.

• “Nomophobia” is the fear of being out of mobile contact.

http://saulnier.typepad.com/learning_technology/2010/10/mobile-learning

Facts

• Students spend an average of 7.5 hours per day on smart phones, computers, televisions or other electronic devices.

• Teenagers and high school students use mobile devices more than 18+ year olds.

• Mobile is not a fad and is not going to die out.• Mobile will become more diverse and

innovative.www.plattformhighereducation.com/blogs

Facts

• In 2009, 32% of Americans had used a cell phone or smartphone to access the internet– Email– Instant messaging– Seeking information

• Increase of 33% from 2007• 73% increase in using mobile devices to access

the internetNorthern Illinois University - Spectrum

Student Expectations

• Reliable, robust internet access on campus.• Better mobile accessible websites & applications.• Mobile access to online classes.• Mobile access for registration, payments and

dropping classes.• Mobile access for library services.• Mobile access for campus news, events,

notifications, directory, course info, etc.• Other Expectations?

Faculty Expectations

• Preparation (boot up, battery life, etc.)• Distraction or Enhancement (AUPs)• Student Attention (hiding behind notebooks)• File Sharing (plagiarism)• Group Work/Collaboration (what’s acceptable)• All Students are Comfortable with Technology• Other Expectations?

http://ctelt.pbworks.com/w/page/6621328/studentExpectations

Faculty Uses

• Taking Attendance• Collecting Data• Reading Scholarly Articles• Recording Notes• Using Textbook Tools• Planning Lectures• Other Faculty Uses?• Staff/Administrator Uses?

The Chronicle of Higher Education

Future Expectations

• Transformation from Consumption devices to Production devices.

• Engage multiple senses (text, images, sounds).• Capture real world material based on concepts

being taught in class each week.• Students demand for interactive mobile learning

classroom activities will increase.• Campus-wide mobile learning committee.• Accessibility Issues - screen readers, etc.

Mobile Web Apps Survey

• Does your institution have a Mobile Application for student use? (30/31)

– Yes = 30% – No = 70%

• Does your institution have a Mobile Application for faculty and staff use? (29/31)

– Yes = 24.1%– No = 75.9%

Illinois Community College Board – Fall 2011


• If so, which platform does your Mobile Application(s) support? (10/31)– iOS = 0%– DROID = 0%– Both = 100%

• Did internal staff create the Mobile Application(s)? (16/31)– Yes = 12.5%– No = 87.5%



• Which functions does your Mobile Application Support? (11/31)– Register for Classes = 18.2%– Drop/Add Classes = 18.2%– Make a Payment = 18.2%– Access LMS Content (online classes) = 45.5%– View Grades = 36.4%– Receive Campus Announcements = 63.6%– Campus Map Using GPS = 54.5%– Other responses (news, events, phone #, course info)


Challenges for Deployment

• Need for skilled developers• Faculty fluency and interest• Funding• Platform decisions• Lack of common devices• Student opinion of devices• Digital divide and access to devices


Challenges for Deployment

• Unrealistic expectations– Students– Faculty– Administrators

• Technology support• Technology keeps changing• Students’ technology skill level


Mobile Web Sites

• Demand for mobile web sites is increasing exponentially

• Similar to colleges & universities websites back in the 1990s

• More than making your current website look pretty on mobile devices

• Compatible with multiple platforms• Research your audience(s)

http://doteduguru.com/id5154-best-of-the-mobile-higher-ed-web.html

• Roanoke College – http://www.rcnewsblog.com/?p=933 http://i.roanoke.edu

http://m.roanoke.edu/

• Virginia Tech – http://mobile.vt.edu/

• West Virginia University – http://m.wvu.edu/about/ http://m.wvu.edu/

http://doteduguru.com/id5154-best-of-the-mobile-higher-ed-web.html

Mobile Website Examples

http://www.rcnewsblog.com/?p=933

http://i.roanoke.edu/

http://m.roanoke.edu/

http://mobile.vt.edu/

http://m.wvu.edu/about/

http://m.wvu.edu/

Mobile Website Examples

• Adelphi University – http://m.adelphi.edu/info.php

http://m.adelphi.edu/

• MIT – http://mobi.mit.edu/about/

http://m.mit.edu

• Ohio State University – http://m.osu.edu/

• Oxford University – http://m.ox.ac.uk/http://doteduguru.com/id5154-best-of-the-mobile-higher-ed-web.html

http://m.adelphi.edu/info.php

http://m.adelphi.edu/

http://mobi.mit.edu/about/

http://m.mit.edu/

http://m.osu.edu/

http://m.ox.ac.uk/

CIO Summit Resources

• Go to http://flip4u.org• Agenda• PowerPoint Presentations• Mobile Website Examples• Check out the rest of website’s features and

topics at your leisure.• All documents, spreadsheets and

presentations are free for everyone to use.

http://flip4u.org/

Impact of Mobile Technology

Documents

use of mobile devices

college students

future of mobile computing

key pointseverything

college services

college graduates

personal devices

social networking news