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www.iso.orgwww.iso.org

International OrganizationInternational Organizationfor Standardizationfor Standardization

www.iso.orgwww.iso.org

International OrganizationInternational Organization

for Standardizationfor Standardization

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Overview of ISOOverview of ISO

9001 and ISO9001 and ISO1400114001

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ISO 9000ISO 9000

ISO is the International Organization for standardizationheadquartered in Geneva, Switzerland.

"ISO" is not an acronym.

ISO is a non-governmental organization started itsoperation in 1947.

The mission of ISO is to promote the development of standardization and related activities in the world with aview to facilitating the international exchange of goods andservices and to developing cooperation in the spheres ofintellectual, scientific, technical and economic activity.

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ISO 9000ISO 9000

ISO 9000 is a Quality Management System

Voluntary certification

Not a product certification

Not a life time certification

Revised every 5 years. Latest is ISO 9000:2000

ISO has no authority to enforce implementation ofstandards

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ISO 9000:2000ISO 9000:2000

ISO 9000 series

ISO 9000:2000 Fundamentals andvocabulary

ISO 9001:2000 QMS Requirements

ISO 9004:2000 QMS guidelines forperformance improvement

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ISO 9001 and ISO 14001 in briefISO 9001 and ISO 14001 in brief

ISO 9001 and ISO 14001 are among ISO's most wellknown standards ever.

They are implemented by more than a million

organizations in some 175 countries.

ISO 9001 helps organizations to implement qualitymanagement.

ISO 14001 helps organizations to implementenvironmental management.

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Quality managementQuality management

ISO 9001 is forquality management.

Quality refers to all those features of a product (or service) which arerequired by the customer.

Quality management means what the organization does toensure that its products or services satisfy the customer's qualityrequirements and

comply with any regulations applicable to those products or services.

enhance customer satisfaction, and

achieve continual improvement of its performance.

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Environmental managementEnvironmental management

ISO 14001 is forenvironmental management.This means what the organization does to:

minimize harmful effects on the environmentcaused by its activities,

to conform to applicable regulatoryrequirements, and to

achieve continual improvement of itsenvironmental performance.

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Generic standardsGeneric standards

ISO 9001 and ISO 14001 are generic standards.

Generic means that the same standards can beapplied:

to any organization, large or small, whatever itsproduct or service,

in any sectorof activity, and

whether it is a business enterprise, a publicadministration, or a government department.

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Generic standardsGeneric standards (cont.)(cont.)

Generic also signifies that

no matter what the organization's scope of activity

if it wants to establish a quality managementsystem, ISO 9001 gives the essential features

or if it wants to establish an environmental

management system, ISO 14001 gives theessential features.

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Management systemsManagement systems

Management system means what the organization doesto manage its processes, or activities in order that

its products or services meet the organizations

objectives, such as

satisfying the customer's quality requirements,

complying to regulations, or

meeting environmental objectives

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Management systemsManagement systems

To be really efficient and effective, the organization canmanage its way of doing things by systemizing it.

Nothing important is left out.

Everyone is clear about who is responsible for doingwhat, when, how, why and where.

Management system standards provide the organizationwith an international, state-of-the-art model to follow.

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Management systemsManagement systems (cont.)(cont.)

Large organizations, or ones with complicatedprocesses, could not function well withoutmanagement systems.

Companies in such fields as aerospace,automobiles, defence, or health care deviceshave been operating management systems foryears.

The ISO 9001 and ISO 14001 managementsystem standards now make these successfulpractices available for all organizations.

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Processes, not productsProcesses, not products

Both ISO 9001 and ISO 14001 concern the wayan organization goes about its work.

They are not product standards.

They are not service standards.

They are process standards.

They can be used by product manufacturersand service providers.

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Processes, not productsProcesses, not products (cont.)(cont.)

Processes affect final products or services.

ISO 9001 gives the requirements for what the

organization must do to manage processesaffecting quality of its products and services.

ISO 14001 gives the requirements for what theorganization must do to manage processes

affecting the impact of its activities on theenvironment.

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Certification and registrationCertification and registration

Certification is known in some countries asregistration.

It means that an independent, external bodyhas audited an organization's managementsystem and verified that it conforms to therequirements specified in the standard (ISO 9001or ISO 14001).

ISO does not carry out certification and doesnot issue or approve certificates,

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AccreditationAccreditation

Accreditation is like certification of the certification body.

It means the formal approval by a specialized body - anaccreditation body - that a certification body is competent

to carry out ISO 9001:2008 or ISO 14001:2004certification in specified business sectors.

Certificates issued by accredited certification bodies - andknown as accredited certificates - may be perceived onthe market as having increased credibility.

ISO does not carry out or approve accreditations.

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Certification not a requirementCertification not a requirement

Certification is not a requirement of ISO 9001or ISO 14001.

The organization can implement and benefit froman ISO 9001 or ISO 14001 system without havingit certified.

The organization can implement them for the

internal benefits without spending money on acertification programme.

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Certification is a business decisionCertification is a business decision

Certification is a decision to be taken forbusiness reasons:

if it is a contractual, regulatory, or marketrequirement,

If it meets customer preferences

it is part of a risk management programme, or

if it will motivate staff by setting a clear goal.

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ISO does not certifyISO does not certify

ISO does not carry out ISO 9001 or ISO 14001certification.

ISO does not issue certificates.

ISO does not accredit, approve or control thecertification bodies.

ISO develops standards and guides to

encourage good practice in accreditation andcertification.

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The ISO 9000 familyThe ISO 9000 family

ISO 9001 is the standard that gives therequirements for a quality management system.

ISO 9001:2008 is the latest, improved version.It is the only standard in the ISO 9000 family thatcan be used forcertification.

There are 16 other standards in the family thatcan help an organization on specific aspects suchas performance improvement, auditing, training

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The ISO 14000 familyThe ISO 14000 family

ISO 14001 is the standard that gives the requirements foran environmental management system.

ISO 14001:2004 is the latest, improved version.

It is the only standard in the ISO 14000 family that canbe used forcertification.

The ISO 14000 family includes 21 other standards thatcan help an organization specific aspects such as

auditing, environmental labelling, life cycle analysis

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8 QUALITY MANAGEMENT

PRINCIPLES( As per ISO 9000 Standard )

CUSTOMER FOCUS LEADERSHIP

INVOLVEMENT OF PEOPLE

PROCESS APPROACH SYSTEM APPROACH TO MANAGEMENT

CONTINUAL IMPROVEMENT

FACTUAL APPROACH TO DECISION MAKING

MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS

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QMS DOCUMENTATIONQMS DOCUMENTATION

Quality Policy

Quality Objectives

QMS Procedures

Work Instructions

Records

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Quality AuditQuality Audit

To check practice against procedure

To document any non Conformity

First party audit (Internal audit)

Second party audit

Third party audit

Compliance auditSurveillance audit

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The ISO SurveyThe ISO Survey

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The ISO SurveyThe ISO Survey (cont.)(cont.)

The worldwide total of certificates to ISO9001:2001 at the end of2007 was 951 486.

This was increase of 6 % over2006

when thetotal was 896 929 certificates.

Certificates had been issued in 175 countriescompared to 170 the previous year.

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The worldwide total ofISO 14001 certificates atthe end of2007 was 154572.

This was an increase of 21 % over2006

whenthe total was 128211.

Certificates had been issued in 148 countriescompared to 140 the year before.

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Benefits of ISO 9001 and ISO 14001Benefits of ISO 9001 and ISO 14001

International, expert consensus on state-of-the-artpractices for quality and environmentalmanagement.

Common language for dealing with customersand suppliers worldwide in B2B.

Increase efficiency and effectiveness.

Model for continual improvement.

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Benefits of ISO 9001 and ISO 14001Benefits of ISO 9001 and ISO 14001 (cont.)(cont.)

Model for satisfying customers and otherstakeholders.

Build quality into products and services fromdesign onwards.

Address environmental concerns of customersand public, and comply with government

regulations.Integrate with global economy.

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Sustainable business

Unifying base for industry sectors

Qualify suppliers for global supply chains

Technical support for regulations

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Transfer of good practice to developing countries

Tools for new economic players

Regional integration

Facilitate rise of services

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AWARDSAWARDS

Deming Award (Individual, Co. and Factory Price)

Malcom Baldgridge Award

European Foundation for Quality Management

Australian Award

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Deming Price ChecklistDeming Price ChecklistAwarded by JUSEAwarded by JUSE 19501950 Overall Perf ofCO.Overall Perf ofCO.

Corporate Policy (Deployment)

Org and Admin (SQC in cross functional )

Education and Training (QCC activities)

Implementation (Collecting Info, Analysis,Standardization, Control, Assurance)

Effect

Planning for future

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Malcom AwardMalcom Award--19871987--US co.US co.Awareness ofQuality, Understanding reqt ofQ, Sharing InfoAwareness ofQuality, Understanding reqt ofQ, Sharing Info

Evaluated on 1000 points category

Leadership 95

Info and Analysis 75

Process Mgmt 140

Business result 180

Customer Focus 300

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THANK U

IIPM ISO 9001_14001

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