IH Services Company Info

An Introduction To:An Introduction To:

Partners in Contract Service ExcellencePartners in Contract Service ExcellenceIH Services IncorporatedIH Services Incorporated

IH Services, Inc. P.O. Box 5033 Greenville, SC 29606 864-297-3748

Company DetailsCompany Detailsp yp y

Operations OfficesG ill SC Ki l d GA

Annual Sales: $94,900,000Greenville, SCEasley, SCFountain Inn, SCGreensboro, NCWinston-Salem, NC

Kingsland, GAMarietta, GALaGrange, GAChattanooga, TNBartlett, TN

Employment: 4,260

Businesses: ,Seven Springs, NCLaurinburg, NCTiplersville, MSBryant, ARFive Points AL

Russell Springs, KYLexington, KYGainesville, FL

IH Services, Inc. – $52,000,000Janitorial & Labor Services2,700 Employees

Five Points, AL

Founded: 1955

Pinnacle Staffing – $38,000,000Temporary Staffing1,560 Employees

G t k M i t $1 400 000 Owner: Hendley Family

Corporate HeadquartersGreenville SC

Gatekeeper Maintenance - $1,400,000Full Service Maintenance

Newbold Services LLC - $3,500,000Janitorial & Labor Services Greenville, SCCertified Minority Business Enterprise185 Employees

Quality Local Service with National OutreachQuality Local Service with National OutreachQ yQ y

Professional AssociationsProfessional AssociationsProfessional AssociationsProfessional AssociationsBuilding Service Contractors Association InternationalBuilding Service Contractors Association International

IH Services, Inc. has been a BSCAI contractor since 1980. Ryan Hendley, IH Services’ CEO, served on the board for the eight years (first as Treasurer, two years as Vice President, and served as President in 2003).

BSCAI members are professionals who seek to further the image of the building service

10201 Lee HighwaySuite 225Fairfax, VA 22030703-359-7090 tel703-352-0493 faxBSCAI members are professionals who seek to further the image of the building service

industry. We adhere to a code of ethics which advocates fair business among cleaning contractors. Through BSCAI meetings and correspondence, we are kept informed of up-to-date management techniques, personnel issues, and ways to cut customers’ expenses. This benefits our associates and the companies we service.

Six of IH Services’ executives have been awarded the designation of CBSE – the highest certification for cleaning professionals awarded by the BSCAI. Nine of IH Services’ District and Operations Managers have attained the designation of RBSM.

2003 President -BSCAI

Company CertificationsCompany Certificationsp yp y

IH Services is certified by the InternationalSanitary Supply Association (ISSA) in theCleaning Industry Management Standard (CIMS)– the only consensus based on management

The Standard applies to management,

standards in the cleaning industry.

operations, performance systems and processes.

Compliance with the Standard demonstrates that the organization is

structured to deliver consistent quality systems that are designed to meet the customer’s needs and expectations.customer s needs and expectations.

MarketsMarkets

Airports Automotive Commercial Distribution Healthcare Building Products

C t Ch i l I d t i l El t i F d F itCarpets Chemicals Industrial Electronics Food Furniture

Glass Heavy Equipment

Pharmaceutical Textiles Wire Newspapers

Steel Printing Paper & Lumber Tire & Rubber Utilities Corporate Headquarters

List of Services | JanitorialList of Services | Janitorial||

Total Janitorial Sweeping Machine Cleaning Material Handling Painting

Clean Room Cleaning Overhead Cleaning Baler Operations Fork-Lift Operators Sweeper/Scrubber

Snow Removal Lighting M i t

Air Washer Cleaner Grounds M i t

RecyclingMaintenance Maintenance

List of Services | DistributionList of Services | Distribution

Equipment Cleaning & Hard Floor

||

Total Janitorial

Sweeper/ScrubberOperator

Fork Lift Operators

Equipment Cleaning & Lubrication

Hard Floor Maintenance

WasteHandling

BalerOperation

Trash Hauling Grounds Maintenance Carpet Care Programs

Overhead Cleaning

Module Cleaning

Merge Bed Cleaning Pallet Repair Box Sortation/Packing

Cab/Trailer Washing PaintingTrailerWashout

Lighting Maintenance Recycling Programs

List of Services | ManufacturingList of Services | Manufacturing

Equipment Cleaning & Hard Floor

| g| g

Total Janitorial

Sweeper/ScrubberOperator

Fork Lift Operators

q p gLubrication Maintenance

T h H li g G d M i t C t C P gWasteHandling

BalerOperation

Trash Hauling Grounds Maintenance Carpet Care Programs

Overhead Cleaning Painting Merge Bed Cleaning Pallet Repair Box Sortation/Packing

Snow Removal Parking Lot Cleaning Lighting Maintenance Recycling Programs

Management SupportManagement Supportg ppg pp

A O Sit I d t i lThe IH Services’ management team becomes involved with each customer prior to startup

Area Manager

On-Site Manager

Industrial Engineering

to establish goals and to ensure a smooth transition.

Satisfied C t

Monthly audits with the customer assist in measuring the progress of our mutual

Customer

p ggoals.

Human Resources

Operations Manager

Executive VP

Safety Program for a Safe Work EnvironmentSafety Program for a Safe Work EnvironmentSafety Program for a Safe Work EnvironmentSafety Program for a Safe Work Environment

Managed by Skilled Professionals

Ensures Development, Training &

Hazard Assessments

Ensures Development, Training & Compliance of our Associates

Partnered in Training with Liberty Individual Job Safety

Safety Manual

Mutual Insurance Company

Pre-Startup Safety Evaluations

AnalysesManual

SafetyMonthly A i t

Site Specific S f t

Post Startup Safety AuditsSafety

Performance Goals

Associate Safety

Meetings

Safety Program

Audit

MULTI-FACETED APPROACH

Employee RetentionEmployee Retentionp yp y

IncentivesCompany

AdvancementEmployee of the

MonthLetters of

AchievementBi-Weekly Paycheck Cross Training

Benefits

Holidays Vacation Insurance (Life,Health, Dental)

Funeral Pay 401(k) for AccountManagers

Benefits

Employee BenefitsEmployee Benefits

Hourly AssociatesSalaried Associates(Account Mgr Supervisors)

p yp y

Paid Holidays (5)Paid Vacation (One Week)

Paid Holidays (5)Paid Vacation (One Week)H lth I (O ti l) *

(Account Mgr., Supervisors)

401(K) for Project Managers Health Insurance *Dental Insurance *Di bili I *

Health Insurance (Optional) *Dental Insurance (Optional)*Disability Insurance (Optional)*Life Insurance (Optional) *Disability Insurance *

Life Insurance *Funeral Pay

Life Insurance (Optional) Funeral Pay

*Blue Cross/Blue ShieldCo-Pay

*Benefits in a Card*Low Cost*O ti l*Optional

Job Coverage SampleJob Coverage Sampleg pg p

Transition ScheduleTransition Schedule

The IH Services’ transition term

begins 30 days prior to startup.

The Executive Vice President,

Operations Manager, District

Manager, Account Manager,

Industrial Engineer and HumanIndustrial Engineer and Human

Resources Manager comprise our

team to establish goals, design

the Job Schedules, and assess our

readiness to ensure a smooth

transition.

Client PartnersClient Partners

Crown Cork & Seal

LivInsidOut

GreenvilleCounty

Buildings

Welding & Cutting Products

Gerber Childrenswear

Graniteville

SpecialtyFabrics Grove Worldwide

Client PartnersClient Partners

Reliable Sprinkler Robert Bosch Tool DSI – Twin Oaks Dialysis Clinic Reliable Sprinkler Robert Bosch Tool

Corp.Dialysis Clinic

Healthcare System

South Carolina Department of Motor Vehicles Headquarters

Teledyne Electronics The Hand Therapy Center FurnitureCenter Furniture

Williamette Industries

William Carter Co.

Yokohama Tire

Business Development Manager Contact Information

Seth BruceIH Services, Inc.Business Development Manager800-868-3777 (office)864-423-1646 ([email protected]