SESSION 206 Monday, November 2, 11:30am - 12:30pm Track: Framework Fusion Identifying and Filling Skill Gaps Matthew Burrows Managing Director, BSM impact Limited [email protected]Session Description More and more organizations are using the Skills Framework for the Information Age (SFIA) to keep track of the skills they have and the skills they need to obtain. This session will demonstrate how easy it is for organizations to understand their ICT skills gaps, how to address the gap, and how to create skills- based role profiles and job descriptions. Attendees will learn from case studies that show how organizations have used SFIA to target skills needing development and optimize the skill sets of your greatest asset: your people. (Experience Level: Intermediate) Speaker Background Matthew Burrows currently serves on the [SFIA Council][1], is chair of the [itSMF International Ethics Review Board][2], and contributes to the service management industry and the development of best practice–including Design Authority for SFIA V6. He is an ISO/IEC 20000 qualified consultant and auditor and SFIA accredited consultant, specializing in implementing pragmatic business service management solutions rather than just theoretical consulting. Matthew’s authoring credits include SFIA (Skills Framework for the Information Age), service management, portfolio and program management methodologies, white papers, books, articles, and publications.
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SESSION 206 Monday, November 2, 11:30am - 12:30pm
Track: Framework Fusion
Identifying and Filling Skill Gaps
Matthew Burrows Managing Director, BSM impact Limited [email protected]
Session Description
More and more organizations are using the Skills Framework for the Information Age (SFIA) to keep track of the skills they have and the skills they need to obtain. This session will demonstrate how easy it is for organizations to understand their ICT skills gaps, how to address the gap, and how to create skills-based role profiles and job descriptions. Attendees will learn from case studies that show how organizations have used SFIA to target skills needing development and optimize the skill sets of your greatest asset: your people. (Experience Level: Intermediate)
Speaker Background Matthew Burrows currently serves on the [SFIA Council][1], is chair of the [itSMF International Ethics Review Board][2], and contributes to the service management industry and the development of best practice–including Design Authority for SFIA V6. He is an ISO/IEC 20000 qualified consultant and auditor and SFIA accredited consultant, specializing in implementing pragmatic business service management solutions rather than just theoretical consulting. Matthew’s authoring credits include SFIA (Skills Framework for the Information Age), service management, portfolio and program management methodologies, white papers, books, articles, and publications.