ICP TECH. SOLUTIONS
ICP Tech. Solutions_English version
Aug 18, 2015
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ICP TECH. SOLUTIONS
1. Introduction
Clients & Manufacturers
Service
Company
Facilities
2.3. Laboratory
4. Systems
5. Quality & Security
6. After Sales Service
Customer Service
Call Center
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Service
ICP Tech. Solutions is a certified center for repairs and maintenance of mobile and electronic devices.
We develop and operate repair systems and repair processes to optimize our activity and to offer the best service.
1. Introduction
Landline Mobile phone Tablet Smartwatch Router
18 de abr de 2023 Presentación corporativa 4
Company
1. Introduction
Social Capital
2013 Turnover
Employees
IT Employees
Warehouse
€42,000
€6,900,000
200
5
1,500 m2
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Company
1. Introduction
3,500,000 repairs since 2002
70,000 replacements handled each month
80,000 repairs a month
3,200 referrals managed
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Facilities
1. Introduction
Laboratory Welding area
Reception/Expedition Administration
Replacement storage
Warehouse
Las Palmas
Madrid
With a Laboratory of more than 1,500sqm and a
team of 200 professionals, our facilities are
equipped with the latest technology on the
market.
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3
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2
Introduction
Clients and manufacturers
Laboratory
Systems
Quality and security
After sale service
4
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2. Customers
Our Clients
Certified Repairers for
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6
5
2
Introduction
Customers and manufacturers
Laboratory
Systems
Quality and security
After sale service
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3. Laboratory
DELIVERY TO CLIENT
What happens in our laboratory?
DEVICE COLLECTION COMPONENT ANALYSISAND CLIENT
ICP RECEIPT SELF-DIAGNOSTICAPPLICATION
WARRANTY STATUS REVISION
LABORATORY REPAIR QUALITY CONTROL OF THE COMPLETED REPAIR
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3. Laboratory
Services
REPLACEMENT CONTROL
MATERIAL MANAGEMENT
QUALITY CONTROL
DOA MANAGMENT REFURBISHMENT
DEVICE VERIFICATION AND TESTING
BGA WELDING
REPAIRS OF WATERPROOF DEVICES
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6
5
2
Introduction
Customers and manufacturers
Laboratory
Systems
Quality and security
After sale service
4
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4. Systems
Our in-house developed SCLNet system has the advantage of being, modular, scalable, flexible and
constantly evolving. These characteristics allow us to adapt to the customers needs and the requirements of
the market, always maintaining the optimal processes.
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4. Systems
We develop custom solutions B2B & B2C:
Desarrollo de aplicaciones móviles.Systems integration
Desarrollo de aplicaciones móviles.Mobil applications development
Desarrollo de aplicaciones móviles.Online tracking of the repair status
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3
1
6
2
Introduction
Customers and manufacturers
Laboratory
Systems
Quality and security
After sales service
4
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We have achieved all the ESD regulatory requirements for the control of the static discharges, both in
the restricted access EPA zone, clothing and tools.
In collaboration with the manufacturers we have established a waste management protocol,
encouraging the reuse and recycle of all components where possible.
5. Quality and security
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5
3
1
2
Presentation
Customers and manufacturers
Laboratory
Systems
Quality and security
After-sales service
4
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Customer service
6. After-sales service
Technical Call Center
Remote access and support of repairs
Repair status notifications sent by email and SMS
Administrative Call Center
Customer online access.
News bulletins
We have a multichanel Customer Relationships Management system.
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Call Center
6. After-sales service
Technical Call Center.
Specialized technical agents
that advise the user about the correct
maintenance of the device and
eliminates all possible discrepancies
before the repair diagnosis is made.
Administrative Call Center.
Customer service advice on repair
status, shipping management and
delivery. Our advisers provide constant
support during every step of the
process to ensure full traceability.
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