ICMA Benchmarking Results

ICMA Benchmarking Results

City Council BriefingOctober 15, 2008

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ICMA Center for Performance Measurement

• Purpose: To help local government improve the effectiveness and efficiency of public services through the collection, analysis and application of performance information

• 150+ local governments in US and Canada• 5 largest participating jurisdictions: Miami-Dade

County, Phoenix, Nassau County NY, San Antonio & Dallas

• ICMA outlines specific measures in data collection templates and annual reports

• Dallas has full access to all participants’ data after it has been reviewed and approved by ICMA staff

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Management Application for Benchmarking Data

• Tool used to track and manage data over time and in comparison with other participating jurisdictions

• Data analysis provides a picture of results in management and changes in service delivery

• Some data overlaps with performance measures for City services in the budget and performance management software

• Incorporated into Performance Plans for individual executives

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City of Dallas & ICMA Benchmarking

• Fourth year of participation– Dallas received ICMA’s Certificate of Distinction for its

Performance Measurement efforts in the last two years• Departments compiled and submitted data in 14 of the

15 service area templates– Areas Include: Police, Fire, Code Enforcement, Sanitation,

Roadway Maintenance, Housing, Library, Parks & Recreation, Information Technology, Human Resources, Risk Management, Facilities Management, Fleet Management & Purchasing

• Today’s Presentation covers results in selected areas from the past 4 years– Results of Dallas performance over time– Results of how Dallas compares with other participating

jurisdictions

Dallas Performance from FY 2004-2007

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Dallas from FY 2004-2007• Police: Violent &

Property Crimes– Violent crimes:

Murder, Rape, Robbery & Aggravated assault

– Property crimes: Burglary, Larceny-theft, Motor vehicle theft & Arson

– Reflects a continuation of aggressive crime reduction strategies

Violent Crime

15,18013,503

15,98216,361

-

3,000

6,000

9,000

12,000

15,000

18,000

2004 2005 2006 2007

Property Crime

84,464 84,12791,61393,431

-

20,000

40,000

60,000

80,000

100,000

2004 2005 2006 2007

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Dallas from FY 2004-2007• Police: Police Initiated

Contacts per 1,000 residents– Contacts made by police in

the field without being dispatched

– Reflects an increased emphasis on proactive involvement by police officers in the community (Beat Management Policing Model)

Police Initiated Contacts per 1,000 residents

225

250260 265

150

200

250

300

2004 2005 2006 2007

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Dallas from FY 2004-2007• Code Compliance:

Method of Compliance for Complied Code Violations– From 2005 to 2007, the

percentage of code cases that were closed due to voluntary compliance by owner increased by 10.1%

– A corresponding decrease occurred in the percentage of code cases that entered the judicial/administrative process

Complied Code Violations - Method of Compliance

73.2% 76.8% 83.3%

26.8% 23.2% 16.7%

0%

25%

50%

75%

100%

2005 2006 2007

Voluntary Compliance Judicial Compliance

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Dallas from FY 2004-2007• Public Works: Traffic

Signal Replacement Time– Improved drastically from

FY05 to FY06 due to new equipment and doing work in-house

– Working on opportunities to remove median poles and install new poles further back from the street

Average # of Days for Traffic Signal Replacement

18.2

13.4

3.51.9

0

5

10

15

20

2004 2005 2006 2007#

of D

ays

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Dallas from FY 2004-2007

• Dallas Public Library: Program Attendance– Program attendance

in FY2007 across all Dallas Public Library locations increased 32.6% from the previous year

Total Annual Attendance at Library Programs

198,422

153,396 153,114

203,087

0

50,000

100,000

150,000

200,000

250,000

2004 2005 2006 2007

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Dallas from FY 2004-2007• Human Resources:

Turnover Rate among All City Employees– The percentage of

employees leaving the city remained stable from 2005 to 2007

– Over the same period, the turnover rate among public safety departments employees has been nearly 1/3 of the rate for all other employees

Citywide Turnover Rate - All City Employees

11.5%10.5% 10.7%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

2005 2006 2007

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Dallas from FY 2004-2007• Sanitation: Trash

Service Costs per Account– Costs of service are

increasing with labor, fuel and equipment costs

– Movement towards once a week service to help reduce service costs

Cost of Trash Service per Account

$67.71 $69.00 $73.96 $83.72

$26.32 $33.52 $35.27$36.66

$0.00

$40.00

$80.00

$120.00

$160.00

2004 2005 2006 2007

Collection Disposal

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Dallas from FY 2004-2007• Fire: Response Time

– Time from call received by dispatch to arrival on scene

– Slight declines over past two years

– Expected to increase for FY08 to 72% due to full CAD implementation despite increase in total number of responses

% of Fire Calls w/ Response Time under 5 minutes

39%

61% 58% 55%

0%

25%

50%

75%

100%

2004 2005 2006 2007

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Dallas from FY 2004-2007• EBS: Fuel

Expenditures– In FY2004, Dallas spent

$7.4 million on fuel for city vehicles; three years later that amount more than doubled to $15.4 million

– Over the same time period, gasoline usage by city vehicles increased by 22%

Dallas City Fleet - Fuel Expenditures

$0

$5,000,000

$10,000,000

$15,000,000

$20,000,000

Alternative Fuel $1,375,855 $1,563,801 $1,173,844 $2,599,184

Traditional Fuel $6,041,803 $10,549,918 $13,471,390 $12,798,168

2004 2005 2006 2007

Peer Jurisdictions - Average Fuel Expenditures

$0

$5,000,000

$10,000,000

$15,000,000

$20,000,000

Alternative Fuel $342,284 $386,423 $447,990 $483,975

Traditional Fuel $8,857,869 $12,061,450 $15,624,113 $15,206,440

2004 2005 2006 2007

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Dallas from FY 2004-2007

• Park and Recreation: Golf Rounds– In 2007, the number of

9-hole rounds played at Dallas Golf Courses declined by 6.5% from 2006

9-Hole Rounds of Golf Played

494,848 481,566512,036

479,398

0

100,000

200,000

300,000

400,000

500,000

600,000

2004 2005 2006 2007

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Dallas from FY 2004-2007• Park and Recreation:

Miles of Trails– From 2005 to 2007, ½

mile was added to the Park and Recreation trail network

– A Renaissance Plan, the Dallas Park and Recreation Long Range Development Plan, calls for 1 mile of trails per 5,000 residents, which would be 260 miles for the estimated 1.3 million residents of Dallas

Miles of Trails

85.5 85.5 86

0.0

30.0

60.0

90.0

2005 2006 2007

Dallas Performance compared to similar ICMA Jurisdictions

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Dallas Compared to Other ICMA participants

• Sanitation: Amount recycled per account– As “Too Good to Throw

Away” has been implemented, this number has improved each year

– Consequently, Dallas’position to other jurisdictions, including those picking up recycling once per week, has improved

Amount Recycled per Account

0.00

0.05

0.10

0.15

0.20

0.25

2004 2005 2006 2007

Tons

per

Acc

ount

0%10%20%30%40%50%60%70%80%

Perc

entil

e

Dallas Rank Tons per Account

Dallas rank expressed as a Percentile… In 2004 Dallas recycled more per account than 13% of Peer Cities… in 2007 Dallas recycled more per account than 67% of Peer Cities

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• Housing: Percentage of funding towards housing from outside sources – Varies with the market – Dallas has consistently

been able to leverage city funds to obtain non-city funds at a rate higher than the average for comparable jurisdictions

Outside Capital as a % of Total Housing Funding

58.9%65.0% 61.9%

50.7%57.3% 51.8%

0.0%

25.0%

50.0%

75.0%

100.0%

2005 2006 2007

Dallas 300K+ Jurisdictions

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• Park and Recreation: Park Acres per 1,000 residents– Since FY 2004, only

two ICMA jurisdictions with more than 1 million residents have increased their park acreage per resident –Dallas & San Antonio

– For every 1,000 residents, Dallas 13.6 parks acres in 2004, which increased to 18.0 acres in 2007

Percent Change in Park Acres per 1,000 Residents - 2004 to 2007

Dallas, 31.9%

San Antonio, 14.7%

Miami-Dade County, -0.3%

Fairfax County, -0.5%

Nassau County, -0.7%

Phoenix, -8.9%

-20.0% -10.0% 0.0% 10.0% 20.0% 30.0% 40.0%

D a lla s

S a n A n to n io

M ia mi-D a d e C o u n ty

F a irfa x C o u n ty

N a ssa u C o u n ty

P h o e n ix

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• EBS: Energy Conservation Strategies– ICMA identifies 44

different strategies that can be used to conserve energy

– Dallas has consistently been a top performer in this category

% of Energy Conservation Strategies Implemented

94% 94%100% 100%

59% 60%50%

56%

0%

25%

50%

75%

100%

2004 2005 2006 2007


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• Code Compliance: Code Enforcement Expenditures per Capita– Dallas had the highest per

person spending on Code Enforcement among ICMA jurisdictions with populations greater than 500,000 in 2007

– Dallas also had the highest staffing level for Code Enforcement, with 54% more employees per 1,000 residents than the next highest comparison jurisdiction

FY 2007 Code Enforcement Expenditures per Capita

$13.88$11.48

$6.42 $5.32 $5.20 $5.09

$1.02$0.00

$5.00

$10.00

$15.00

$20.00

Dallas FortWorth

Austin Phoenix SanAntonio

Portland Miami-Dade

County

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• Police: Moving Violations Issued per 1,000 Residents– Includes speeding,

failure to use a seat belt, running a red light etc.; Excludes DUIs

– Dallas issued more than double the peer group average of moving violations per 1,000 residents

Moving Violations Issued per 1,000 Residents

261.0

334.0 342.2300.1

119.7 129.3164.9

117.0

0.0

100.0

200.0

300.0

400.0

2004 2005 2006 2007

Dallas Peer Avg

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• Fire: EMS Responses per 1,000 Residents– A response is counted

as incidents responded to rather than units responding

– Dallas has consistently responded to more incidents than other comparable cities participating in ICMA benchmarking (#1 for 2 of the past 3 years)

EMS Responses per 1,000 Residents

126142

117

8696

65

0

40

80

120

160

2005 2006 2007

Dallas Peer Average

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• Street Services and Public Works & Transportation: Percentage of Lane Miles Assessed as Satisfactory or Better Condition– Since 2005, Dallas has

been slightly below the peer average for the percentage of city streets assessed as satisfactory or better

Percentage of Lane Miles Assessed as Satisfactory or Better Condition

82.9% 81.8% 81.4% 83.1%80.0% 86.2% 81.5% 84.7%

0.0%

25.0%

50.0%

75.0%

100.0%

2004 2005 2006 2007

Dallas Peer Avg

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• Dallas Public Library: Branch Library Hours– Over the past 4

years, Dallas branch libraries are open fewer hours than the average ICMA jurisdiction with more than 500,000 residents

Average Branch Library Hours per Week

47.0 47.0 48.7 48.654.0 55.2 53.2 55.0

0.0

25.0

50.0

75.0

2004 2005 2006 2007


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• Human Resources: Benefits Expenditure per FTE– Benefits spending

varies widely across jurisdictions w/ Dallas having the lowest benefits expenditures per FTE in its peer group

– Over the past 2 years, Dallas has had higher increases in spending in this category than all but one peer jurisdiction

Average Annual Change in Benefits Expenditures per FTE from FY05 to FY07

10.7%8.2% 6.6%

2.3%

-17.6%-20.0%

-15.0%

-10.0%

-5.0%

0.0%

5.0%

10.0%

15.0%

FairfaxCounty

Dallas OklahomaCity

Austin NassauCounty

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• Building Inspections: Percentage of Code Reviews Completed in 14 days for New Commercial Construction Permits– Among comparable

jurisdictions participating in ICMA Benchmarking, Dallas has a lower percentage of code reviews on new commercial construction that are completed within 2 weeks

– Building Inspections plans to investigate methods to improve in this area

Percentage of Code Reviews Completed in 14 days for New Commercial Construction Permits

95%

72% 72%65%

36%

88%

0%

25%

50%

75%

100%

FultonCounty

Fort Worth OklahomaCity

Portland Dallas SanAntonio

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Questions?

ICMA Benchmarking Results

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