I Spy Some Rubbish KPIs

Hubble® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

Measuring What Matters for Companies and Teams

Prepared by:Julie Holmes Director of [email protected]

I Spy Some Rubbish KPIs

@julie_m_holmes

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

Hubble® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

• Clearly articulate strategy and goals• Identify and articulate KPIs for those goals• Ensure KPIs address all angles of a goal• Be prepared to spot and avoid “rubbish” KPIs

Presentation OverviewPeople in business spend hours every day creating, vetting and reviewing REPORTS and ANALYTICS. These same people will tell you that they don’t even know if what they are monitoring is actually the right focus. In this educational session analytic experts will share how to clearly identify and articulate goals, identify steps to create meaningful metrics and provide warnings on the common pitfalls for metrics and KPIs. This session is ideal for anyone interested in making more effective data-driven decisions at a personal, team or company level. This session is part of the “Measuring What Matters” series.

At the end of this session you will:

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

KPIs(Key Performance Indicators)

3

Business Critical

Tied to Strategy Measurable

Action Driving Unambiguous

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

10 Tips to Avoid Rubbish KPIs

4


#1 Understand WHY You Measure Performance

Common Conversations

Replicate, Manage, Refine, Acknowledge

Focus

Direct Behavior


#2 Understand Risks of Poor Measurement

Wrong Measures = Wrong Actions

Confuse Employees

Measurement for Rewards?

Cheating

Measuring Too Much


#3 Create a Climate for KPIs

Stick or Carrot

Sense of Ownership

First Stop for Status


#4 Select the Right Measures

Start with the Destination

Important is a Finite Resource

Action Driving


#5 Efficiency vs Effectiveness

Efficient • Doing Things Right

Effective • Doing The Right Things


#6 Lead, Lag and Everything In-between

Work Backwards

from the ResultIns and Outs


#7 Measuring the Immeasurable

If It Matters, Measure It Ask Questions Qualitative vs

Quantitative


#8 Use a Framework to Start


#9 Set Goals & Use Planning

Measuring Without a Goal

Is “Dumb”

Reassess and Roll

Have Goals and BHAGs


#10 Connect People Emotionally to Goals

Connect Measures to

People You Serve

Connect Employees to

People You Serve


You’re right! This is fascinating!Interested in learning more about getting from Data to Information and Information to Insight?Interested in Hubble? Learn more about Hubble for Business Performance Management. – Visit our website or talk to one of us. www.gohubble.com

Interested in KPIs, Dashboards and stuff?Stop by and give me your email address (or use the next POLL) and I’ll make sure you are invited to our upcoming webinar series.

Want to get invited to my TED talk (someday)?Better connect with me on LinkedIn, follow me on Twitter or buy me a drink at the bar. [email protected]