HSBC Project

executive summary

Today, in every organization personnel planning as an activity is necessary. It is an important part of an organization. Human resource planning is vital ingredient for the success of the organization in the long run. There are certain ways that are to be followed by every organization, which ensures that it has right number & kind of people ,at the right place and right time so the organization can achieve its planned objectives.

The objectives of human resource development and human resource planning. recruitment and selection, training & development, casreer planning . Transfer & promotion , Risk management , Performance appraisal and so on. Each objective needs special attention and proper planning and implementation.

For every organization it is important to have right person on right job. Recruitment and selection plays a vital role in this situation. Shortage of skills and use of new technology and putting considerable pressure on employers go about recruiting and select9ing staff . It is recommended to carry out a strategic analysis of recruitment and selection procedure.

With reference to this context, this project is been prepared to put a light on recruitment and selection process. This project includes meaning and definition of recruitment and selection , need & purpose of Recruitment , Evaluation of Recruitment process , Recruitment tips. Sources of recruitment through which an organization gets suitable

application. Scientific recruitment and selection , which an organization should follow for , right man power , job analysis which gives an idea about the requirement of the job. Next is selection process which includes steps of selection , type of test , types of interview , common interview problems and their solution. Approaches to selection, scientific selection policy. Selection in India and problems.

Recruitment and selection are simultaneous process and are incomplete without each other . They are important components of the organization and are different from each other since all the aspects need practical example and explanation this project includes recruitment and selection process of HSBC and a practical analysis through questionnaire study of different with respect of HSBC pans.

INTRODUCTION

PROJECT TITLE

My project title is “STUDY OF RECRUITMENT AND SELECTION PROCESS AT

HONGKONG AND SANGHAI BANKING CORPORATION LTD”PUNE (INDIA)

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PURPOSE

The purpose of the study was to get comprehensive knowledge and insight in various aspects of recruitment process which is one of the necessary tools to evaluate people working in an organization.

OBJECTIVE OF THE STUDY

THE PROJECT WAS CARRIED IN HSBC (PUNE).AS THE COMPANY IS EXPANDING AND DUE TO HIGH COMPETITION WITH LOCAL AND NATIONALIZED banks like sbi icici hdfc etc it requires efficient workforce for its working so the company can perform well In all fields and improving its balance sheet and providing international services to its clients and placed itself as a reputed and reliable amoungst its customers so the topic recruitment and selection was given to me by the companyfor my project the period was 60 days.

So the objective of the study is:

1. to study the recruitment and selection process prevailing in the company

2. To know the employees view on the recruitment and selection procedure of the company.

3. To evaluate the effectiveness of various recruiting technique and sources thereby to increase the effectiveness of the company.

SCOPE OF THE STUDY

The scope of my study was limited to recruitment and selection process of executive level of employees for the hsbc India, location pune..

LIMITATION OF THE PROJECT

the limitation that I faced in the organization is

SHORT TIMESPAN

THE stipulated time for the project is insufficient to undergo an exhaustive study about the topic assigned and moreover the scope of the topic is wide enough ,so it is difficult to cover the entire topic in given time but still whatever I could do tpwards this effect ,I have done that.

COMPANY PROFILE

What is HSBC?

HSBC is the world’s local bank.

Headquartered in London, HSBC is one of the largest banking an financial services organization in the world.

Its international network comprises some 8000 offices in 87 countries and territories in Europe; Hong Kong; Rest of Asia Pacific; The Middle East; North America and Latin America.

HSBC provides a comprehensive range of financial services to around 100 million customers through four customer groups and global businesses: personal financial services (including consumer finance); commercial banking.

Group History

The HSBC group has an international pedigree which is unique. Many of its principal companies opened for business over a century ago and they have a history which is rich in variety and achievement. The HSBC group is named after its founding member, The Hong Kong and Shanghai Banking Corporation Limited, which was establish in 1865 to finance the growing trade between China and Europe.

HSBC in India

HSBC’s origin in India date back to 1853, when the mercantile bank of India was established in Mumbai. The bank has since, steadily grown in reach and service offerings, keeping pace with the evolving banking and financial needs of its customers.

In India, the bank offers a comprehensive suite of world class product and service to its corporate and commercial banking clients as also to a fast growing personal banking customer base.

HSBC Group Entities in India

Commercial Bankinga) The Hong Kong and Shanghai Banking Corporation Limited

(HSBC)

Personal BankingHSBC offers a wide range of retail banking and wealth management services, including personal lending and deposit products, through its branch network in Ahmedabad, Bangalore, Chennai, Chandigarh, Coimbatore, Gurgaon, Hyderabad, Jaipur, Kochi, Kolkata, Ludhiana, Mumbai, New Delhi, Noida, Pune, Thane, Trivandrum and Visakhapatnam. Also offered branch-wide are international Gold and Classic credit cards from VISA and MasterCard and debit cards from Visa. Customers have access to 24-hour banking services through an extensive network of automated teller machines (ATMs), an integrated Call Centre, and internet banking - online@hsbc .

Non Resident Indian BankingHSBC's Non Resident Indian Banking (NRI) centres located in Asia-Pacific, the Middle East, Europe and North America, together with HSBC's offices worldwide, provide the international Indian Diaspora access to a range of products and services. These include NRI related investment (both international and domestic), transactional and deposit products, together with a full range of personal and private banking products in India and overseas. Internet banking also provides easy access to HSBC's services.

Financial Planning ServicesServices include investment and custodian management and access to stock broking and insurance services, which are offered to resident as well as non-resident Indians.

Corporate BankingHSBC has well-established, long-term corporate banking relationships with large domestic Indian corporations and foreign multinationals operating in India. Services include term and working capital finance, trade facilities, corporate deposits, syndications, payments and cash management services and factoring.

Business BankingHSBC's Extra Mile Business Banking offers two types of account to small and medium-sized businesses - The Business Account and the BusinessVantage Account. Services include Business Phone Banking, Business Doorstep Banking and Multi Branch Business Banking.

Payments and Cash ManagementHSBC provides integrated domestic and regional transaction support to corporate clients through a sophisticated range of cash management solutions, including collection and payment services and integration with customer back-end systems. Operations and client services are ISO 9001 certified. Hexagon, the HSBC Group's dedicated electronic banking service allows users to perform financial transactions, obtain international financial markets information, and review details of their domestic and international accounts, from anywhere in the world, 24 hours a day.

Institutional BankingWorking closely with Group offices in India and overseas, trade services, payments and cash management, treasury and capital markets, custody and clearing, and correspondent and electronic banking activities are offered to banks, financial institutions, securities houses, insurance companies, asset management companies and other non-banking companies, non-government and development organisations operating in India.

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Custody and ClearingThe leading custodian in Asia, HSBC's custody and clearing services are available in 28 markets in Asia-Pacific and the Middle East. With experienced staff and the latest technology, HSBC is the premier provider of sub-custodian and clearing services to foreign institutional investors (FIIs) in India. HSBC clients include the domestic fund management sector in both the retail and institutional segments. Institutional Fund Services launched by the bank offers a comprehensive suite of products to domestic mutual funds and insurance companies ranging from custody, fund administration services, unit distribution and Cash Management Services.

TechnologyThe HSBC Group develops and applies advanced technology to the efficient and convenient delivery of banking and related financial services. In India, the Group provides:

Self-Service Banking with over 150 in-branch and off-branch ATMs and 24-hour Phone Banking.

Instantaneous inter-city transactions through online connections between all branches

A sophisticated card system supporting debit and credit cards, domestic and international VISA, MasterCard, and co-branded cards

A dedicated acquiring system for both MasterCard and Visa transactions

online@hsbc, HSBC's internet banking service, provides customers with an integrated and secure platform to access their accounts.

Asset ManagementHSBC Asset Management (India) Private Limited provides a comprehensive range of investment management solutions to a diverse client base and is committed for aiming to deliver consistent investment performance, world-class service and a broad range of solutions for all types of investors. Our range of offerings in India comes under two broad categories Mutual Fund and Portfolio Management Services. Visit www.assetmanagement.hsbc.com/infor more info

InsuranceHSBC Insurance Brokers (India) Private Limited is licensed by the Insurance Regulatory Development Authority (IRDA) to operate as a composite insurance broking company, which will function as a direct and a reinsurance broker.

Private EquityHSBC Private Equity Management (Mauritius) Limited a subsidiary of HSBC Private Equity (Asia) Limited in Hong Kong, has a Liaison Office in Mumbai. The company specialises in the provision of equity capital to unlisted growth companies in India and Sri Lanka.

Investment BankingHSBC Securities and Capital Markets (India) Private Limited has two main business lines. Its Institutional and proprietary broking business is based in Mumbai and, has seats on two of India's premier stock exchanges, the Bombay Stock Exchange and the National Stock Exchange. It deals in Indian securities for both Indian and international institutions and for select retail clients and is backed by an extensive research team. The Corporate Finance and Advisory business, with offices in Mumbai and New Delhi, offers a full range of integrated investment banking services in India and internationally.

LITERATURE REVIEW

RECRUITMENT

According to Edwin B. Flippo, “Recruitment is the process of searching the candidates for employment and stimulating them to apply for jobs in the organisation”. Recruitment is the activity that links the employers and the job seekers. A few definitions of recruitment are:

A process of finding and attracting capable applicants for employment. The process begins when new recruits are sought and ends when their applications are submitted. The result is a pool of applications from which new employees are selected.

It is the process to discover sources of manpower to meet the requirement of staffing schedule and to employ effective

measures for attracting that manpower in adequate numbers to facilitate effective selection of an efficient working force.

Purpose and importance of recruitment

Attract and encourage more and more candidates to apply in the organization.

Create a talent pool of candidates to enable the selection of best candidates for the organization.

Determine present and future requirements of the organization in conjunction with its personnel planning and job analysis activities. Recruitment is the process which links the employers with the employees.

Increase the pool of job candidates at minimum cost.

sources of recruitment

PRINCIPALS OF THE RECRUITMENT PROCESS IN HSBC

It is important that recruiters, internal human resources personnel, and external contractors, understand the key principals behind the recruitment process.

While most companies have their own very specific recruitment agenda, generally their policies are quite similar to the following:

Applicants will always be recruited by process of selection on merit.

Applicant information will always remain confidential and their privacy will be respected.

The process must remain objective and focused on filling the vacancy.

Selection panel member will declare any conflicts of interest prior to participating in the process.

SELECTION

Once the potential applicants are identified, the next step is to evaluate their qualification, qualities, experiences, capabilities, etc..&make the selection. It is the process of offering jobs to the desired applicants.

Selection means choosing a few from those who apply, It is picking up of applicants or candidates with requisite qualifications and qualities to fill jobs in the organization.

Selection is selecting the right candidate from the pool of applicants.

Stone has given a formal definition; “selection is the process of differentiating between applicants in order to identify (and hire) those with a greater likelihood of success in a job.”

SELECTION PROCESS

A selection process involves s a number of steps. The idea is to solicit maximum possible information about the candidates to ascertain their suitability for employment.

SELECTION PROCESS

DIFFERENCE BETWEEN RECRUITMENT & SELECTION

Both recruitment and selection are the two phases of the employment process. The differences between the two are:

1. Recruitment is the process of searching the candidates for employment and stimulating them to apply for jobs in the organization WHEREAS selection involves the series of steps by which the candidates are screened for choosing the most suitable persons for vacant posts.

2. The basic purpose of recruitments is to create a talent pool of candidates to enable the selection of best candidates for the organisation, WHEREAS the basic purpose of selection process is to choose the right candidate tofill the various positions in the organisation.

3. Recruitment is a positive process i.e. encouraging more and more employees to apply WHEREAS selection is a negative process as it involves rejection of the unsuitable candidates.

4. Recruitment is concerned with tapping the sources of human resources WHEREAS selection is concerned with selecting the most suitable candidate through various interviews and tests.

5. There is no contract of recruitment established in recruitment WHEREAS selection results in a contract of service between the employer and the selected employee.

RESEARCH METHODOLOGY

RESEARCH

SAMPLE UNIT

HSBC Bank

DATA COLLECTION

Population 110 SAMPLE SIZE 50

sources of data collection

Primary data secondary data

PRIMARY DATA

QUESTIONAIRE OBSERVATION MATHOD

SECONDARY DATA

INDIVIDUAL FILE COMPANY MANUALS COMPANY INTEREST

METHOD OF DATA COLLECTION

Convenient method.

DATA ANALYSIS AND INTERPRETATION

QUESTIONNAIRE

1) Are you experienced?

RESPONCE NO. OF RESPONDENTS

% OF RESPONDENTS

Yes 46 92No 4 8Total 50 100

92%

8%

Sales

YESNO

As the chart shown above 92% of respondents are experienced employees of HSBC Bank while other 8% are not

2) If yes how much?

Years of experience No of respondents %of respondents0-1 3 61-2 11 22More than 2 36 72Total 50 100

6%

22%

72%

Sales

0-11--2more than 2

As the chart shows above 6% of employees having experience of less than 1 year , 22% of employees having 1-2 years of experience whereas 72% of employees having experience of more than 2 years.

3)which sources used for recruitment or selection?

Sources of recruitment

NO. OF RESPONDENT

% RESPONDENT

Job sites 6 12Employees referels 8 16Internal transfer 9 18Campus 4 8Agencies 21 42Walk-ins 2 4TOTAL 50 100

12%

16%

18%

8%

42%

4%

SalesJOBEMPLOYEEINTERNALCAMPUSAGENCIESWALK-IN

AS THE CHART SHOWN ABOVE 5% RECRUITMENTS ARE DONE THROUGH WALKINS, 15% THROUGH EMPLOYEE REFERALS ,7% THROUGH CAMPUS,43% THROUGH AGENCIES , 12% ARE THROUGH JOB SITES.

4)DUE TO WHICH REASON VACANCIES ARISE?

REASON OF RECRUITMENT

NO. OF RESPONDENT

% OF RESPONDENT

TRANSFER 5 10PROMOTION 18 37RESIGNATION 27 53TOTAL 50 100

10%

36%54%

Sales

TRANSFERPROMOTIONRESIGNATION

ACCORDING TO OBSERVATION IT WAS FOUND THAT 53% OF VACANCIES ARISE BY RESIGNATION 37% ARISES THROUGH PROMOTION AND 10% ONLY THROUGH TRANSFER. FROM THE ABOVE INFERENCE IT CAN BE ANALYSED THAT 53% OF THE EMPLOYEE’S VACANCIES ARISES BY RESIGNATION.

5 ) DID YOU GET ENOUGH TIME TO REPLY TO THE QUESTION DURING THE INTERVIEW?

ENOUGH TIME NO. OF RESPONDENTS

% OF RESPONDENTS

YES 33 66NO 10 20CANT SAY 7 14TOTAL 50 100

66%

20%

14%

graph 5

YES NOCANT SAY

ACCORDING TO OBSERVATION IT WAS FOUND THAT 66% OF EMPLOYEES GET ENOUGH TIME TO REPLY THE QUESTIONS 20% SAY NO AND 14% SAY NO IDEA.

6) DO YOU THINK QUES ASKED DURING INTERVIEW WERE RELEVANT?

RELEVANCY NO.OF RESPONDENTS

% OF RESPONDENTS

YES 37 74NO 8 16CANT SAT 5 10TOTAL 50 100

74%

16%

10%

graph 6

YESNOCANT SAY

ACCORDING TO OBSERVATION IT WAS FOUND OUT THAT 74% EMPLOYEES SAID THAT QUESTION ASKED DURING INTERVIEW ARE RELEVANT,16% SAID NO AND 10% SAID THAT THEY CANT SAY.

7) WHAT IS THE LEVEL OF PACKAGE OFFERED TO YOU?

SALARY OFFERED NO.OF RESPONDENTS

% OF RESPONDENTS

HIGH 7 14AVERAGE 28 56BASIC 15 30TOTAL 50 100

14%

56%

30%

Sales

HIGHAVERAGEBASIC

ACCORDING TO OBSERVATION IT WAS FOUND OUT THAT 56% ACCEPTED THAT PACKAGES OFFERED TO THEM ARE AVERAGE 30% SAID THAT IT’S BASIC AND 14% SAID THAT THEY ARE OFFERED HIGH PACKAGES.

8) DID YOU NEGOTIATED FOR PACKAGE OFFERED TO YOU FROM HR?

NEGOTIATION NO OF RESPONDENTS

% OF RESPONDENTS

YES 16 32NO 34 68TOTAL 50 100

32%

68%

Sales

YESNO

ACCORDING TO STUDY IT WAS OBSERVED THAT 32% USUALLY NEGOTIATED THE PACKAGE OFFERED TO THEM BY THEIR HR , WHEREAS 68% SAID NO.

9) SALARIES OFFERED TO YOU ARE ACCORDING TO THE NATURE OF WORK?

SALARY ACCORDING TO WORK

NO. OF RESPONDENTS

% OF RESPONDENTS

YES 45 90NO 5 10 TOTAL 50 100

According to the study it was found out 90% feel that salaries offered to them is according to work where as 10% felt that its not.

YES90%

NO10%

GRAPH 9

10) Is your selection procedure :

Selection procedure No of respondents % of respondentsSimple 41 82Complex 9 18Total 50 100

simple complex05

1015202530354045

41

9

Series 1

According to observation it was found that 82% feels selection procedure is complex whereas 18% feels that is complex.

11) What is the level of career development?

Level of career development

No. of respondent % of respondent

High 24 48Medium 18 36Low 8 16total 50 100

high medium low0

5

10

15

20

25

Series 1

Series 1

According to study it was observed that 48% feels that level of career development is high 36% feels that its medium whereas 16% feels that its low.

12) What kind of hr policies your bank follow for career progression?

HR policies followed by bank

No. of respondent % of respondent

On job tranning 5 10Job rotation 2 4Job enlargement 3 6All of them 40 80total 50 100

on job tranning10% job rotation

4%job enlargement

6%

all of them80%

Sales

According to study its observed that 105 feels that hr policies followed by bank for career progression are by on job tranning, 6% feels that by job enlargement, 4% feels that by job rotation, whereas 80% feels that all activities are included.

13) What is the level of employment turnover in your firm?

Employee turnover No. of respondent % of respondentHigh 19 38Medium 14 28Low 17 34total 50 100

high medium low

Series 1 19 14 17

1

3

5

7

9

11

13

15

17

19

Series 1

Axis

Title

According to study its found that 38% feels that level of employment turnover is high, 34% said that its medium, whereas 28% feels that its low.

14) did you get a clear picture in regards to the company’s performance?

Clear company performance

No. of respondent % of respondent

Yes 39 78No 7 14Can’t say 4 8total 50 100

yes 78%

no14%

can't say8%

Sales

According to the study its found that 78% employees get real picture about their company’s performance whereas 14% say no and 8% say that they can’t say.

15) Are you satisfied to be a part of your bank?

Satisfaction level No. of respondent % of respondentsYes 41 82No 7 14Can’t say 2 4total 50 100

82%

14%

4%

Sales

yesnocant say

According to study its found that 82% employees are satisfied to be a part of their bank 14% say no whereas 4% say they don’t know.

FINDINGS

It has been great pleasure and a practical experience at the organisation which helped to gain exposure and learning about the functioning.

1. Most of the employees are satisfied with recruitment and selection procedure of HSBC bank

2. Most of the employees came through employees referels only.3. Most of the bank follows employee development process.4. Employees gets internal rotation chances and career progression

method.5. The dead resumes are never being destroyed .6. Job specification was finding excellent in the organization.7. Proper induction is not given to all the employees .it resrves to

only few levels.

SUGGESTIONS

1. OTHER METHODS OF SELECTION LIKE PSYCHMETRIC TEST SHOULD BE INTRODUCED IN THE SELECTION TEST ARE VITAL IN CHOOSING THE BEST CANDIDATES.

2. Cost of recruitment can be reduced by the help of e-recruting and by employees referrals as this practice of recruitment is considered the least in the company.

3. As company considers mostly experienced people for the job ,a look on freshers should also be given because they can be recruited at a less salary offered to the experienced and they can also give good results by giving proper training and guidance by the senior in the company

4. Other sources of recruitment should be followed5. On campus recruitment should also be considerer for recruitment

of personnel from various colleges and business school.

CONCLUSION

1.the study of recruitment and selection process of HSBC bank shows wide and systematic procedure .

2. overall employees are satisfied with the recruitment process as they don’t have to go through different test and this ease their tension.

3. Employees are treated well aand they are satisfied.

4. All employees get the recreational facilities.

5. Recruitment and selection process are maintained properly.

6. the best source of recruitment is done through consultancies.

ANNEXTURE

Questionnaire: (For employees)

Personal details:-

Name:Phone no:Name of bank:Age:Designation:Nature of work: a. single purpose.

b. multipurpose.

1) Are you experienced?Yes no

2) If yes how much?0-1 1-2 more than2

3) Which sources used for recruitment or selection?a. Job siteb. Employee referralsc. Internal transferd. Campuse. Agenciesf. Walk-ins

4) Did you get enough time to reply to the question during the interview?a. Yesb. Noc. Can’t say

5) Do you think ques. Asked during interview were relevant?a. Yesb. Noc. Can’t say

6) What is the level of basic package offered to you?a. Highb. Averagec. Basic

7) Are you negotiated for package offered to you from HR?a. Yesb. No

8) Salaries offered to you are according to nature of work?a. Yes.b. No.

9) Is your selection procedure --a. Simple.b. Complex.

10) What is the level of career development? a. High.b. Medium.c. Low.

11) What kind of HR policies your banks follow for career progression?a. On job training.b. Job rotation.c. Job enlargement / job enrichment.d. All of them.

12) What is the level of employment turnover in your firm ?a. High.b. Medium.c. Low.

13) Did you get a clear picture in regards to the company’s performance?a. Yes.b. No.c. Can’t say.

14) Are you satisfied to be a part of your bank?a. Yes.b. No.c. Can’t say.

15) Are you satisfied to be a part of your bank as compare to others?Yes. No Can’t say.