HR Inspired - The Power Of Communication In A Global Workforce

Managing a Global Workforce

The Power of Communication

Julie SmithEMEA HR Director, Tate & Lyle

Do we understand English?

GHOTI= f as in ‘trough’ or ‘laugh’

= i as in ‘women’

= sh as in ‘station’

FISH

Some stories from my journey…

Kazakhstan

• Cars

• Relaxation

Tanzania

Just a handshake?

Global recruitment and assessment

Finance Business Partner potential Verbal reasoning Case studies Analysis Teamwork Development plans

Sales Numeracy Verbal reasoning Role play – closing the deal Role play – successful

negotiation

Own language option

Incomplete assessmentsNegative feedbackInaccurate development plans

When clear communication really matters…Good news• Training and development

opportunities• How we work• Benefits and rewards• Business successes – how

you fit in / contribute• Intranet

Bad news• Restructuring• Poor results – and what

needs to be done• Avoiding accidents• Intranet

What matters?

• Language• Culture• History• Local expertise• Listen • Understand• Feedback