Copyright NGA Human Resources. All rights reserved. HR Goes Hybrid 1
Oct 28, 2014
Copyright NGA Human Resources. All rights reserved.
HR Goes Hybrid
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Copyright NGA Human Resources. All rights reserved.
The road to excellent HR service delivery
Strategy & Planning
‘A S I S ’ S I T U A T I O N ‘T O B E ’ S I T U A T I O N
10%
30%
60%
Make HR Strategic
Services Improve quality & efficiency
Administration Reduce cost
Self-Service
ServiceCenter
Drive down costs
Improve delivery quality
Create a more agile organization
Copyright NGA Human Resources. All rights reserved.
HR leaders’ challenges
Copyright NorthgateArinso. All rights reserved.
Drive down cost
Improve delivery quality
Create a more agile organization
Copyright NGA Human Resources. All rights reserved.
Car manufacturers seem to love Hybrid...
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... but what does it mean to HR technology?
Copyright NGA Human Resources. All rights reserved.
Hybrid HR defined
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Combining various deployment options
•OnPremise: technology & processes in-house•OnDemand: technology outsourced & processes in-house
(=SaaS/multi-tenant)•BPaaS: technology & process outsourced
+• On a single technology backbone
• With a single, uniform user interface
• With the option to flexibly switch deployment options
Copyright NGA Human Resources. All rights reserved.
Comparing deployment options
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OnPremise OnDemand BPO
Hardware/infrastructure
Behind the firewallIn-house
Provider datacenter Provider datacenter
Software/application
Behind the firewallIn-house
Provider platformMulti-tenancy
Single-tenant ‘lift & shift’Multi-tenant platform
Service Center In-house IT supportInternal SSC
Self-ServiceConfiguration support for expert usersInternal SSC (optional)
External SSCComplete tier 1-2-3 setup
Which HR processes?
All HR processes; focus on admin processes
All HR processes; focus on admin and talent mgmt processes
All HR processes; focus on multi-country payroll and HR admin with goal to streamline complexity
IT ownership CIO organization Provider & CIO org Provider & CIO org
Process ownership HR organization HR organization HR organization
Quality Internal SLA SLA for IT uptime & availability
SLA for both IT and HR quality
SSC: Shared Service Center | SLA: Service Level Agreement | CIO: Chief Information Officer
Copyright NGA Human Resources. All rights reserved.
What it means to your business
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Employees & managers
HR Finance IT
Single user interface
Focus on the business, not on IT
Choice between best cost models (license, pay-as-you-go)
A single technology backbone
Fast onboarding Customer satisfaction
Risk mitigation Fast international roll-out (M&A)
Ease of use & simplicity
Ability to select deployment model per HR process
Choose optimal cost model depending on current business need
Flexibly switching between in-house & outsourced
Multi-role user interface
Steep learning curve
Workforce analytics & reporting
Continued innovation
Copyright NGA Human Resources. All rights reserved.
How We Can Help
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The NGA Advantage
What sets us apart is The NGA Advantage.
It’s a combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options supporting an agile, globally connected organization. Global Portfolio
of Flexible Service Delivery Options
Advanced Technology Platforms and Applications
Deep HR Experience and Insight
Copyright NGA Human Resources. All rights reserved.
White paper: Cloud-enable your HR
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http://resources.ngahr.com/cloud-enable-your-hr
Download this white paper
By reading this white paper, you will learn more about the fertile landscape for cloud-based solutions that is user-focused, process-driven and increasingly cost efficient.
Moreover, you will explore the options of BPaaS which is all about running BPO services on a cloud-based platform.
Thank you
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