HP Network Storage Services Empowering business agility Services Overview

© 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

HP Network Storage Services

Empowering business agilityServices Overview

Stephen J. HortGlobal Marketing ManagerNetwork Storage ServicesMarch 31, 2004

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DesignDesign BuildBuild IntegrateIntegrate ManageManage EvolveEvolve

Storage Solution ServicesStorage Solution Services

Storage Support ServicesStorage Support Services

Mission Critical Mission Critical Support ServicesSupport Services

Storage ManagementStorage ManagementServicesServices

Storage Storage ArchitectuArchitectu

re and re and DesignDesign

HP network storage services portfolio – fashioned for enhanced storage

Strategic Strategic Storage Storage

ConsultinConsultingg Storage Deployment Storage Deployment

ServicesServices

Data Migration ServicesData Migration Services

Multivendor EnvironmentMultivendor EnvironmentSupport ServicesSupport Services

Storage Education Storage Education ServicesServices

Information Lifecycle Management ServicesInformation Lifecycle Management Services

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Instructions for use• Simply click on the hotlink included with

each HP Services topic to open a text window

• The text contains a complete, formatted description of the service

• The text can be added to your RFP proposal the same as the product RFP templates

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Reference Information Storage SystemManage data more effectively from beginning to end

• HP’s team of ILM experts ensures you get potential value that RISS delivers

• Deployment services for design, integration, maintenance and operation

ILM Reference Information

Storage System

Remove

Protect & recover

Archive & recallReplicate

& distribute

Create & modify

View the RISS Services Brief

View the Text Description

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SAN Solution ServiceDeliver results needed by having SAN implemented correctly, the first time

• Scalable service provides fully installed and configured SAN, documented and verified

• Includes project management, environmental assessments and design, application integration, knowledge transfer, and additional consulting if required Solutions

Storage Solution ServicesView the Text Description

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Backup & Recovery Solution ServiceCut costs and enhance efficiency with a fully integrated backup environment

• Professional service integrating backup solution into existing or new storage infrastructure

• Provides comprehensive end-to-end management of entire backup integration process Solutions

Storage Solution ServicesView the Text Description

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Data Replication Solution ServicesAccelerate time-to-benefits via expert solution implementation providing enhanced availability and disaster recovery protection

• Provides implementation and verification for Continuous Access (CA) feature of EVA storage array

• Three levels of service offered to meet diverse needs

Solutions Storage Solution

ServicesView the Text Description

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Disaster Tolerant Management ServiceEnabling the highest levels of business continuity

• Complete lifecycle of services – facilities, infrastructure design/implementation, monitoring/management, recovery plan, training, rehearsals

• Business solution approach with proven quality of service and a single point of accountability Solutions

Storage Solution ServicesView the Text Description

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Storage Area Management ServiceManage SANs using powerful, integrated suite of SAN management software products

• Flexible service that:− Provides single, centralized

solution for managing SAN− Automatically discovers storage

devices, interconnect devices, and hosts

• HP professionals will:− Design customized storage

management solution, or− Implement and configure

storage area management products already chosen

Solutions Storage Solution

ServicesView the Text Description

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Managed Storage SolutionsReduce risk and guesswork while obtaining storage capabilities and technical expertise:− whenever and wherever

needed− at predictable price and

performance levels

• Managed storage solution (MSS)• Operational storage support (OSS)

Solutions Storage Solution

Services

View the Text Descriptions

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Storage Business Value WorkshopAligning storage with the business

• Strategic workshop for executive management, reviewing business vision, strategy, goals, and challenges

• Establishes key aspects of adaptive storage domain needed to meet business vision, recommending specific projects to achieve goals Design

Strategic Storage ConsultingView the Text Description

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Storage Investment JustificationAssessing business value of storage

• Comprehensive service based on Gartner methodologies provides detailed storage usage/utilization study

• TCO analysis of capital, application costs, storage management staff provides ROI analysis for recommended storage domain Design

Strategic Storage Consulting

View the Text Description

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Storage Architecture Blueprint ServiceTaking first step towards implementing effective storage solution

• Documented blueprint for adopting new storage technology involving multiple complex challenges

• Provides:− Detailed understanding of current

storage environment − Proactive approach to solution

consolidation Design

Storage Architecture and DesignView the Text Description

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Storage Design Consulting ServiceIdentify and develop enterprise-wide adoption strategy for dynamic storage infrastructure

• Identifies and develops enterprise-wide adoption strategy for dynamic storage infrastructure

• Provides detailed enterprise storage architecture design and implementation plan

Design Storage Architecture

and DesignView the Text Description

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Storage Optimization Assessment Service

Ensures enterprise has no storage utilization inefficiencies or interruptions to capacity availability

• Collaboration gains thorough understanding of business needs and heterogeneous storage environment

• Detailed documentation identifies weaknesses in storage/SAN configuration architecture including hosts, SAN interconnect devices, and any application-critical storage devices

Design Storage Architecture

and DesignView the Text Description

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Data Migration ServicesSimplifying complex storage data migrations

• Migrate data regardless of technology or complexity, using customized, detailed plan with contingencies

• Transfers data without disrupting applications via mirroring across a data center or around the globe, and “throttles” data movement to avoid affecting production

Build/Integrate Data Migration ServicesView the Text Description

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CASA Implementation ServiceContinuous Access Storage ApplianceService includes

• installation of all hardware, consulting & design of the CASA configuration, initial CASA LUN configuration & assignment.

• attaching the storage arrays that the customer has pre-configured.

• knowledge transfer of key solution features and configurations to IT personnel as well as thorough documentation of the solution environment.

Build/Integrate Data Migration Services

View the Text Description

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Data Archiving ServicesEnsures both short and long term success through fast and effective deployment of Legato's data archiving software

• HP-LEGATO Data Archiving Service (U.S. only)

• HP-LEGATO Email Archiving and Management Service (U.S. only) Build/Integrate

Storage Deployment ServicesView the Text Description

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Storage Deployment ServicesLeverage HP’s knowledge and know-how for rapid, non-disruptive installation, startup, and integration of storage hardware and software

• Proper installation of storage hardware is crucial to help realize maximum return on storage investment

• Help with implementing a new SAN, storage array, backup system, or tape library

Build/Integrate Storage Deployment

Services

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Storage Education ServicesA strong commitment to training your work force is essential in today’s competitive environment

• Multiple courses in HP StorageWorks hardware products and HP OpenView storage software

• 120+ education locations worldwide using online and classroom training

Build/Integrate Storage Education

ServicesView the Text Description

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Critical Services (CS)Avoid downtime and improve operational efficiency, service levels, asset utilization, and staff effectiveness

• Increases availability and performance across entire IT infrastructure allowing focus on delivering business value and increasing return on IT investment

• Delivered across servers, storage, SANs, and networks using proactive remote support tools to monitor environment for potential problems

Manage/Evolve Storage Mission Critical

View the Text Description

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Proactive 24 (P24) Service• Integrated hardware and software support solution designed to help get more from your IT investment

• Problem avoidance through proactive measures using 24x7 integrated support

• Service upgradeable to faster onsite response time, hardware call-to-repair

commitment, and 30-minute remote-response time for critical software issues

Manage/Evolve Storage Mission CriticalView the Text Description

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Instant Support Enterprise EditionEnhancing your IT infrastructure investments and improving overall system availability

• Remote support over the Internet enables fast diagnosis and restoration of supported systems and devices

• Uses real-time hardware event monitoring and notification to identify and prevent potential critical problems

Manage/Evolve Storage Mission Critical

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HP Care Pack Services for StorageRely on support professionals who know your systems best

• Offers upgrade service levels to extend and expand standard product warranty

• Choose support levels that meet your business requirements– pay only for what you need

Manage/Evolve Storage Support

Services

View the hardware Text Description

View the software Text Description

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Data Sanitization ServiceSafely remove confidential data from used disks

• Provides skilled resources and tools to address important but often overlooked security risk by ensuring data cannot be reconstructed or retrieved from hard disk media

• For HP StorageWorks storage devices used in Microsoft Windows, IBM AIX, Linux, and HP-UX computing platforms

Manage/Evolve Storage Management

Services

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HP OpenView Storage OptimizerProviding real-time performance monitoring of entire storage network — including hosts, infrastructure, and storage

• Receive automatic notification of impending performance problems before they become serious

• Uses single management console to track performance metrics over time, so you never get caught short by demand Manage/Evolve

Storage Management Services

View the Text Description

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HP OpenView Storage Provisioner• Storage Provisioner minimizes

repetitive & time-consuming steps involved in manual storage provisioning, thus enabling administrators to focus on higher-level tasks.

• Requests for additional storage can be satisfied immediately, eliminating costly delays associated with having to manually reconfigure existing arrays.

• By providing a current and accurate view of available storage, HP’s Storage Provisioner eliminates the potential for over purchasing and over-allocation of valuable storage resources.

• Uses single management console to track performance metrics over time, so you never get caught short

Manage/Evolve Storage Management

ServicesView the Text Description

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HP Services Global Footprint• 65,000 professionals• 5,000 storage professionals• 160 countries• 105 response and operations

centers for 24x7 support

• Largest team of Brocade-certified engineers

• 80 customer education centers• 15 SAP/HP competency centers• Global knowledge management system• Worldwide network of services partners

TokyoSeoul

HongKong

Singapore

Melbourne

Montreal

BuenosAires

SaoPaulo

CaracasMexicoCity

Mt. ViewDallas Atlanta

Johannesburg

DubaiTel Aviv

Istanbul

StockholmWinnersh

Madrid

Vienna

Athens

MoscowPragueWarsaw

Budapest

Bristol

Milan

Dusseldorf

TokyoSeoul

HongKong

Singapore

Melbourne

Montreal

BuenosAires

SaoPaulo

CaracasMexicoCity

Mt. ViewDallas Atlanta

Johannesburg

DubaiTel Aviv

Istanbul

StockholmWinnersh

Madrid

Vienna

Athens

MoscowPragueWarsaw

Budapest

Bristol

Milan

Dusseldorf

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HP Services

We can support and

manage your entire IT operation

• Servers, storage, desktops, networks

• IT consolidation• High availability• Web services• Access services• Network/

infrastructure management

• Integrated support• On-demand solutions

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What customers tell us they value most about our services

• Knowledge of environment• Experienced professionals• Proactive 24x7 support• Fast response time • Sensitivity to business

needs and pressures• Problem avoidance• High availability priority• Customizable features• Single point of contact• Integrated support for

storage, servers, networks

Maximum uptime with minimal risk