How to use technology to say goodbye to travel check-in queues

Saying goodbye to travel check-in queues

Webinar 7 April 2015

Your hosts

Nick Vivion Reports & Global Events Lead Tnooz

Gene Quinn CEO & Producer Tnooz

Your presenters

Jeff Ulrich Senior Manager, Digital Innovation United Airlines

Marc Barach CMO Jumio

Poll no. 1 Where are you located?

Poll no. 2 Which travel industry business segment

do you represent?

Poll no. 3 How do you check in for your flight?

Poll no. 4 How often do you use your mobile device as

your boarding pass?

© 2015 JUMIO, INC.

International Check-in in the Palm of Your Hand

8

© 2015 JUMIO, INC. 9

Introductions

Jeff Ulrich, Senior Manager, Digital Innovation [email protected] Marc Barach, CMO, Jumio [email protected]

© 2015 JUMIO, INC. 10

© 2015 JUMIO, INC.

From 06:30 to 10:05

11

© 2015 JUMIO, INC.

United Airlines Goals •  Extend the success of Domestic Mobile Boarding Pass to international

travel •  Continue to increase mobile app usage through enhanced utility expansion •  Give time back to the customer •  Give customers more options to control their travel experience •  Improve the customer’s airport experience •  Reward the tech-savvy customer with an expedited process •  Improve the customer experience for high-revenue international

passengers

12

© 2015 JUMIO, INC.

The Road to Boarding Pass Issuance with Netverify

•  How did United begin their search for a new solution? •  Why did United select Jumio? •  How was the implementation process of Jumio’s Netverify solution?

13

© 2015 JUMIO, INC.

Boarding Pass Issuance with Netverify Access UAL mobile app,

enter record locator, choose “Add Passport”

Hold up Passport within the frame

(no photo taken or stored)

Passport is verified

Traveler confirms itinerary & stores in their United App

Data is extracted almost

instantaneously

© 2015 JUMIO, INC.

120+ countries Netverify works with IDs from across the globe (passports, driver licenses or government IDs)

Jumio’s patented technology offers data extraction from: MRZ, 2D Bar Code, OCR

© 2015 JUMIO, INC.

SECURITY FEATURES CHECKED INCLUDE ü  Layout & positioning check ü  Font comparison ü  Microprint analysis ü  Hologram check ü  MRZ code checks ü  Known forgery review

Authenticates ID Documents From Over 120 Countries

Unique combination of technology & document expert review

© 2015 JUMIO, INC. 17

Enthusiastic Consumer Acceptance

Surprisingly good (actually great)

★ ★ ★ ★★

by Nathan D - Nov 22, 2014

“Slick snappy app with cool features such as passport scanning, Uber integration….”

Appstore review Nov. 2014

UAL International Mobile Check-in Penetration

Pre Passport Scanning

Post Passport Scanning

3x x

© 2015 JUMIO, INC.

Key Takeaways

ü  Create options for your customers. •  Let them decide how they want to interact with you. •  Enable them to do it completely via their device of choice.

ü  Create a stress-free travel experience to gain competitive advantage. ü  The travel experience is far more than just the travel itself. ü  Leverage mobile check-in to enable service reps to provide services as

opposed to transactions. •  More white glove service is freed up and adds to competitive advantages

Travel is not only about process of operations, but also about the user experience, you want to wow them in the best way possible, have them see you as a provider

that is willing to adapt to their needs.

18

© 2015 JUMIO, INC.

Jumio Products: Transact with Confidence

Real-time ID document authentication

Mobile checkout in seconds; not minutes

Populates name & address details into sign-up & account opening forms

Increase conversion � Prevent ID fraud � Increase consumer satisfaction

© 2015 JUMIO, INC.

Q/A

Find out more about how Jumio creates better customer experiences •  Visit: Jumio.com •  Contact: [email protected] Sign up for a live 1:1 demo •  Email: [email protected] Test drive the demo apps for yourself: •  iTunes – Search Jumio •  Google Play –Search Jumio

awards

© 2015 JUMIO, INC. 21

Thank you!

Jeff Ulrich, Senior Manager, Digital Innovation [email protected] Marc Barach, CMO, Jumio [email protected]

Poll no. 5 How many travel apps on your mobile device?

Q & A

Thank you!

Send your questions and comments to [email protected]

Replay and presentation of webinar will be available on www.tnooz.com