How to use a Discovery Tool to Supercharge Your ITSM ...

How to use a Discovery Tool to Supercharge Your ITSM Program

July 20, 2016

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Laura Walker

Chicago, Colorado, Minnesota, Ohio, and

Wisconsin Chapter Leader

HP Service Management SIG Leader

Today’s Speakers

© Copyright 2016 Vivit Worldwide

Bill Dyck

Product Manager – CMS

Hewlett Packard Enterprise

Doron Orbach

Sr Product Manager - CMS

Hewlett Packard Enterprise

Nick Rendall

Product Marketing Manager – CMS

Hewlett Packard Enterprise

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Agenda

– Discovery Tools: Why they’re more relevant than ever

– ITSM, ITAM, operations analytics, and network management use cases and functions enabled by an integrated Discovery tool

– Examples of successful integrated Discovery Tool usage across all IT

– HPE Universal Discovery Tool and Applications

– Live Q&A

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Poll Question #1

Are you currently using a discovery tool within your IT operations?

8

Discovery tools: What are they?

9

Discovery Tools: More Important Than Ever

Gartner estimates more than 80% of mission-critical IT service outages result from people and process errors and failures, and of those outages, over 50% result from a lack of coordination between change, release, and configuration management processes.

31% of enterprise-level companies are using private cloud in 2016, up from 22% in 2015*

Enterprise adoption of DevOps has risen to 81% in 2016*

Lack of resources for cloud migration was the #1 challenge for cloud users in 2016*

Rightscale survey: http://www.rightscale.com/blog/cloud-industry-insights/cloud-computing-trends-2016-state-cloud-survey

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HPE Universal Discovery ArchitectureDiscovery, Integration, Reconciliation & Service Modeling

Enable

Services

APM

Your IT service or

application that relies

on IT data

ITSM

Operations Dashboards

ITAM

Project and Portfolio

Management

Display, Search, Report

UD Repository

HPE Universal CMDB

Integrate

Federate

IT Environment

Universal

Discovery

Normalize,

Enrich,

Reconcile

Automated Service

Modeling

Discovery and Integrations

Discovery Probe

Discovery Probe

Discovery Probe

Ap

plica

tio

nIs

su

eC

MS

So

luti

on

Service Impact& Modeling

Monitored infra components

may not reflect clear impact

to Business Services

Comprehensive Impact

Analysis

Labor Cost Reduction and

Risk Avoidance

Manual or low data quality

without an integrated auto-

discovery solution

Integrated Service Management

Auto-discovered IT

Infrastructure

Faster MTTR &

Fewer Service Disruptions

Discovery & Dependency

Modeling

Map threats, security incidents,

and vulnerabilities to Ops and IT

Structure

In-ability to attach incidents to

the CMDB to track security

trends

Security Operations

ITOM Processes HPE Configuration Management System

So

luti

on

Iss

ue

CM

S S

olu

tio

n

Cloud ServicesDiscovery

In-ability to discover the public

or private cloud to manage

potential services impact

Risk Mitigation for

Outsourced Services

Service Continuity & Faster

MTTR

Unable to accurately manage

license drift or supply vendor

“verified” reporting

Software License Optimization

Integrated & Auto-discovered

Oracle Databases & Licensing

“Verified” Reporting & Oracle

Compliance Calculation

Auto-discover Move Group

Analysis & Reporting

Environment Remediation

& Lowering TCO

Manual effort to facilitate time

sensitive data for move group

analysis, & reporting

Data Center Transformation

ITOM Processes HPE Configuration Management System

Poll Question #2

14

If you are using a discovery tool, what are the use cases you employ it for?

CMS as the Foundation for the #1 Utility Fortune 500 Company

The Implementation Implemented CMS to prepare for Service Manager

Upgrade

Accessible configuration item repository shared by IT processes

Improved inventory of operational assets

Improved ownership and support accountability

Integrated CMS with Service Manager and enabled ITSM Processes

Reduced MTTR, increased availability, and reduced support costs.

Increased effectiveness and efficiency of impact and risk analysis

Enable Remaining CMS Processes and Consumers

chargeback and cost recovery

Data Center migration/consolidation planning

The Results

15

20% reduction in MTTR

to restore service for major incidents

$2M cost savings by improvement in

accurately of associating server

assets

Reduced outages and critical

service impact by correctly

calculating impact before a change,

The Journey of a Large US Retailer

The Implementation

Discovering 46 datacenters, 10,000 Stores, 218 Distribution centers.

110,000 Servers & 240,000 Desktops

Integrated UCMDB with VCenter, HMC, Atrium, Aperture, TROUX, RTSM, NNMi, Asset Manager

500+ Service models mapped

UCMDB Browser used to view UCMDB discovery data & incident tickets, changes

The Results

16

HPE CMS/UDConfiguration Management ROI

Software Asset

Management

Data Center

Consolidation

Service Views

for

Operations

Foundation

for ITSM

$8m+ savings in 4 years

Accurate

Discovery of

service

dependency

and inventory

Reduce outages

Shorter MTTR

Reduced

costs for

hardware and

software

Operational

efficiency

Compliance

The Discovery Effect - Summary

HPE Automated Service Modeling & Discovery (ASM)

Accurately Discovering, Modeling & keeping Service Maps up-to-

dateFaster

Modeling

Accurate

Modeling

Leverage breadth & depth of

UD

Improved Time-to-

Value

Based on top-down discovery [URL entry point]

Lower TTV

Combines maps with bottom-up discovery data

Added layers: Storage, Network, Virtualization

User friendly

Based on Configuration and Network traffic ReducedTCO

HPE Automated Service Modeling & Discovery

Define Service Entry Point(s)

Click “Start Modeling”Sit back and watch as a Service Map appears

Business Owner

Inventory & Dependency Mapping within the same product

A Complete Discovery Solution in One Product

Application Dependency

• Data Center focused

• Configuration items and relationships

• Service Modeling

• Impact Analysis, Change tracking, Data

Center transformation

Inventory

• Hardware and Software

• Data Center Servers + Workstations

• Reports – Out of the box and configurable

• Integrated to Asset Management tools for

Financial and Software Asset Management

Flexible Implementation OptionsAgent-less, Agent-based & Hybrid

Agent Less Agent Based

• No need to maintain agent per server

• Minimal footprint

• Support for many protocols: SNMP,

SSH, SQL, JMX, WMI, SMI-S & more

• One Probe serves Thousands of

devices

• Overcome security barriers

• Software utilization tracking

• Enables agent-initiated data reporting

(“Call Home”)

• No credentials needed

Hybrid - Flexibility to combine agent-base and agent-less in

different zones

HPE Universal Discovery Capabilities

Discover: EMC Autostart, HACMP, MS Cluster, HP ServiceGuard, Solaris Cluster, Veritas, Alteon LB, Cisco CSS, F5 Big IP, Microsoft NLB

Clusters

Load Balancers

Discover: Databases, Clusters, Middleware (JEE servers, web servers, Messaging), AD, Exchange, SAP, Siebel, etc.

Application

Discover: Virtualization topology (Host OS, Hypervisor, Virtual Machines, clusters)

VMware, HP nPar/vPar, IBM HMC, Solaris Zone, Oracle VM SPARC, Xen, KVM, ec2, openstack, docker

Virtualization & cloud

Discover: Host resources – CPU, File systems, Installed/Running Software, IP Service, Endpoints, Processes, Services, Utilization, etc.

Inventory Discovery

Discover: IP Addresses, Nodes (servers, network devices), IP Subnets

Connections: WMI, SSH, Telnet, HPCMD, UDA, PowerShell

Infrastructure Discovery

Inventory

Discovery

Advanced

Discovery and

Dependency

Mapping

Network Discovery Storage Discovery

Discovery spans into Cloud, Virtualized and Containers

Cloud

23

Virtualization & Containers

Direct Discovery or via API

Private and Public cloud

Physical, virtual and container resources

Out of the box integrations (partial list)

UD

Integration Studio

Network Management

Automation

NA

Availability and Performance Management

Security Mgmt

Enterprise Architecture

Generic Integration Capabilities

Pull Push FederationStorage Management

SOM

Device Management Configuration Management Database (CMDB)

SPM on premise SPM on SaaS

ServiceNow

Data Center Infra Management

NNMI CiscoWorks

Operations Orchestration

Cloud Service Automation

SA

APM (RtSM) OMi (RtSM)

Enterprise View

Troux

Enterprise Maps

SQL XML CSVWeb Services

Java API

SE EMC ECC

NetApp SanScreen

SIM MS SCCMUCMDB

CA CMDBBMC Atrium CMDB

ServiceNow CMDB

Service Manager

BMC Remedy SD

AM PPM

Service Anywhere

Aperture VISTA

NLYTE

OneView

HPE Integrations

Analytics

ITBA - IT Business Analytics

Universal Discovery Simple Demo – View Properties

Universal Discovery Simple Demo – View Environment

Universal Discovery Simple Demo – View Database

Universal Discovery Simple Demo – Service Modeling

High-Level Drilled-Down

-or-

Can add detailed content to the map that

includes virtualization, storage, networking,

nodes, clusters, and load balancers

Discovery Tools: Questions to ask yourself

29

Can you discover inventory and

service dependency using

a single tool?

Do you have architectural

flexibility (agent-less/agent-

base/hybrid)?

Can your discovery extend to

public/private cloud/container

platforms?

Can you discover the network and storage layers?Can you set

different rules for different network

zones?

Are you able to scale to multiple

data centers, and global

deployments?

Summary

– Discovery tools are growing in importance due to trends in datacenter and cloud

– Integrated Discovery tools can and should be used for much more than simply mapping a CMDB

– It is critical to choose a Discovery tool capable of meeting the needs of an ever changing IT environment

To get a demo of HPE Universal Discovery, please visit this link.

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Thank you

• Complete the short survey and opt-in for more information from Hewlett Packard Enterprise.

www.hpe.com/software/cms

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