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How to transform your company culture @PeopleSparkHQ … and retain your best people
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How to transform your company culture @PeopleSparkHQ … and retain your best people.

Dec 25, 2015

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Moris Carpenter
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Page 1: How to transform your company culture @PeopleSparkHQ … and retain your best people.

How to transform your company culture

@PeopleSparkHQ

… and retain your best people

Page 2: How to transform your company culture @PeopleSparkHQ … and retain your best people.

trans·for·ma·tionnoun

A change or alteration,especially a radical one.

Page 3: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Companies with engaged employees outperform those

without by up to 202%

Page 4: How to transform your company culture @PeopleSparkHQ … and retain your best people.

71% of employees are not fully engaged

Page 5: How to transform your company culture @PeopleSparkHQ … and retain your best people.

64% of all employees do not feel they have a strong work

culture

Page 6: How to transform your company culture @PeopleSparkHQ … and retain your best people.

“Right now there’s a realization that bringing in top talent is critical to the

success of every company, and the competition for talent is fiercer than ever. So there’s a lot of focus on how to gain a

competitive advantage”

Ben Ling, Khosla Ventures

Page 7: How to transform your company culture @PeopleSparkHQ … and retain your best people.

49% of all employees are not satisfied with their direct

supervisor

Page 8: How to transform your company culture @PeopleSparkHQ … and retain your best people.

More than 1 in 4 employees do not have the tools to be successful in

their jobs

Page 9: How to transform your company culture @PeopleSparkHQ … and retain your best people.

87% of the global workforce is disengaged

Page 11: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Only 21% of employees feel strongly valued at work

Page 12: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Peers and camaraderie are the #1 reason employees go

the extra mile, not money

Page 13: How to transform your company culture @PeopleSparkHQ … and retain your best people.

There’s 2.5x more revenue for companies with engaged

employees versus competitors with low engagement levels

Page 14: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Highly engaged employees are 87% less likely to leave the

company they work for than their counterparts

Page 15: How to transform your company culture @PeopleSparkHQ … and retain your best people.

$11 billion is lost annually due to

employee turnover

Page 16: How to transform your company culture @PeopleSparkHQ … and retain your best people.

89% of employers think their people leave for

money

Page 17: How to transform your company culture @PeopleSparkHQ … and retain your best people.

But only 12% of employees actually do leave for more

money

Page 18: How to transform your company culture @PeopleSparkHQ … and retain your best people.

75% of people don't quit their jobs; they quit their bosses.

Page 19: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Turnover at companies with a great culture is just 14%

Page 20: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Turnover at companies with a poor culture is 48%

Page 21: How to transform your company culture @PeopleSparkHQ … and retain your best people.

“Loyal, passionate employees bring a company as much benefit as loyal,

passionate customers. They stay longer, work harder, work more creatively, and find ways to go the extra mile. They bring you

more great employees.”

Rob Markey, Bain Consulting

Page 22: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Happy workers are 12% more productive than the average worker and unhappy workers are 10% less

productive

Page 23: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Unhappy employees take 15 more sick days each year than the average

worker

Page 24: How to transform your company culture @PeopleSparkHQ … and retain your best people.

63% of employees are not engaged at work and 24% are actively disengaged, leaving

just 13% engaged in the work they’re doing

Page 25: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Low engagement results in a 33% decrease in operating income and

an 11% decrease in earnings growth

Page 26: How to transform your company culture @PeopleSparkHQ … and retain your best people.

High engagement, however, results in a 19% increase in operating income and 28%

increase in earnings growth

Page 27: How to transform your company culture @PeopleSparkHQ … and retain your best people.

90% of leaders think an engagement strategy has an impact on business success

Page 28: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Less than 25% of them actually have a strategy

Page 29: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Companies who collect regular employee feedback have turnover rates 15% lower

than companies using annual surveys

Page 30: How to transform your company culture @PeopleSparkHQ … and retain your best people.

“To make customers happy, we have to make sure

our employees are happy first.”

Tony Hsieh, Zappos

Page 31: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Increasing employee engagement investments by 10% can increase

profits by $2,400 per employee, per year

Page 32: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Whether you’re a Fortune 500 or a startup, you can turn your

company culture around and watch both enthusiasm and

revenue skyrocket

Page 33: How to transform your company culture @PeopleSparkHQ … and retain your best people.

How?

Page 34: How to transform your company culture @PeopleSparkHQ … and retain your best people.

First and foremost, you must be open to listening without getting

defensive.

Page 35: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Happy employees lead to:

Page 36: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Higher productivity, quality, and service, which leads to…

Page 37: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Higher customer satisfaction, which leads to…

Page 38: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Increased sales via repeat business and referrals,

which leads to…

Page 39: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Higher levels of profit, which leads to…

Page 40: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Higher shareholder returns (stock price or valuation)

Page 42: How to transform your company culture @PeopleSparkHQ … and retain your best people.

To summarize everything we’ve just talked about...

Page 43: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Start to improve your company culture and

everything else follows soon after

Page 44: How to transform your company culture @PeopleSparkHQ … and retain your best people.

But what can you do to improve

your company culture?

Page 45: How to transform your company culture @PeopleSparkHQ … and retain your best people.

There are only 3 things youneed to focus on

Page 46: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Communication

Page 47: How to transform your company culture @PeopleSparkHQ … and retain your best people.

CommunicationTransparency

Page 48: How to transform your company culture @PeopleSparkHQ … and retain your best people.

CommunicationTransparencyManagement

Page 49: How to transform your company culture @PeopleSparkHQ … and retain your best people.

How can you improve company-wide

communication?

Page 50: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Listen without getting defensive

Page 51: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Listen without getting defensiveGive everyone an equal voice, regardless of

title

Page 52: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Listen without getting defensiveGive everyone an equal voice, regardless of

titleProvide a way to share feedback

anonymously

Page 53: How to transform your company culture @PeopleSparkHQ … and retain your best people.

How can you be a more transparent company?

Page 54: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Share more, more often with employees

Page 55: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Share more, more often with employeesBe open with employees about important

issues

Page 56: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Share more, more often with employeesBe open with employees about important

issuesGive everyone a say, not just managers

Page 57: How to transform your company culture @PeopleSparkHQ … and retain your best people.

How can managers help - not hinder - your culture as you

grow?

Page 58: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Know which managers are hindering their teams

Page 59: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Know which managers are hindering their teams

Ask employees for feedback about their manager

Page 60: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Know which managers are hindering their teams

Ask employees for feedback about their manager

Fire or train poorly performing managers

Page 61: How to transform your company culture @PeopleSparkHQ … and retain your best people.

A continuous focus on these 3 areas will create a culture

snowball

Page 62: How to transform your company culture @PeopleSparkHQ … and retain your best people.

The CultureSnowball

Page 63: How to transform your company culture @PeopleSparkHQ … and retain your best people.

The Culture Snowball Formula

Page 64: How to transform your company culture @PeopleSparkHQ … and retain your best people.

The Culture Snowball FormulaMore

communicationMore transparency

More action

Page 65: How to transform your company culture @PeopleSparkHQ … and retain your best people.

The Culture Snowball FormulaMore

communicationMore transparency

More action =Happier employeesHigher productivity

Lower turnoverRevenue growth

Page 66: How to transform your company culture @PeopleSparkHQ … and retain your best people.

How can PeopleSpark improve your company culture and help you retain your best people?

Page 67: How to transform your company culture @PeopleSparkHQ … and retain your best people.

By improving the quality and frequency of communication between leaders and their

teams

Page 68: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Companies using PeopleSpark tell us they

experience:

Page 69: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Frequent, effective communication that’s bottom

up not top down

Page 70: How to transform your company culture @PeopleSparkHQ … and retain your best people.

A transparent culture where all employees have an equal

voice

Page 71: How to transform your company culture @PeopleSparkHQ … and retain your best people.

Employees who are happier, with extremely high retention

rates