How to Prevent and Defuse Division of Risk Management State of Florida Loss Prevention Program.

Violence in the WorkplaceHow to Prevent and Defuse

Division of Risk Management

State of Florida Loss Prevention Program

Session Objectives

You will be able to:

Identify the causes of workplace violence.

Spot the signs of potential violence. Follow required security

procedures. Respond effectively to violent acts. Recognize and respond to terrorist

threats.

Session Outline

The risks of workplace violence.

Factors that contribute to violence.

Symptoms of impending violence.

Security measures to prevent violence.

Proper response to violent incidents.

Proper response to terrorist threats.

Sources of Violence

Employees. Former employees. Customers. Other outsiders. Criminals. Terrorists.

Who is Affected by Violence?

Victims.

Witnesses.

Co-workers.

Customers and others.

Encounters with Violence

1/6 of violent crimes occur in the workplace.

Violence is the second leading cause of workplace deaths.

18,000 are assaulted at work each week.

Violence costs industry millions a year.

Some employees face higher risks.

Triggers of Violence

Layoff.

Firing.

Bad behavior warning.

Poor performance review.

Conflict with co-worker.

Triggers of Violence

Domestic violence.

Disputes with ex-partners.

Alcohol or drug abuse.

Emotional problems.

Financial difficulties.

Triggers of Violence

Customer interactions.

Robberies, muggings, other crimes.

Random acts of violence.

Questions?

Questions thus far on the background of workplace violence?

Spot the Signs

Of potential for violence:

Threatening to get even.

Blaming others.

Talking about violence or weapons.

Holding grudges.

Spot the Signs

Of immediate threat:

Threatening words or moves.

Raising voice level.

Abusive language.

First Response

What to do:

Remain calm.

Show respect.

Focus on problem.

Alert co-workers.

Report the incident.

First Response

Do not:

Argue or raise your voice.

Mimic an angry person’s behavior.

Know Security Measures

Cameras, silent alarms.

Locks, coded entry.

Lighting.

Reporting procedures.

Conflict resolution training.

Counseling.

Follow Security Procedures

Report strangers.

Escort visitors.

Wear ID.

Lock valuables.

Report missing items or signs of break-in.

Use danger signal.

Work Safely After Hours

Let people know you will be working late.

Avoid being alone in the office.

Stay near phones.

Lock office doors.

After Hours Work Safely

Let security know when you leave.

Walk out with someone.

Check car before getting in.

Sit near driver on public transportation.

Personal Security

Keep vehicle doors locked.

Walk in busy, well-lit areas.

Walk purposefully.

Make eye contact.

Check your surroundings.

Personal Security

Go into store if you’re followed.

Carry only the money you need.

Divide valuables on your person.

Carry items close to your body.

Check your vehicle before entering.

Background Checks

Prevent violent employees from entering workforce.

Conduct checks for a legitimate business interest.

Use the job application.

Avoid negligent hiring claims.

Progressive Discipline

Puts employee on notice, reducing likelihood of violence.

Object is to notify, punish appropriately, and reform employee.

Steps usually include:▪ Informal/oral notice.▪ Written notice.▪ Suspension.▪ Termination.

Employee Grievances

Effective procedures resolve conflict:

Verbal discussions with supervisor.

Written explanation from supervisor.

Written decision from personnel department.

Appeals.

Termination Meetings

Choose an office near an exit.

Minimize furniture and other objects in the room.

Request security personnel.

Obtain a restraining order, if necessary, after a termination.

Violent Confrontations

Don’t resist a robbery.

Try to fight off physical assault.

Report the incident.

Don’t clean up until you’ve been examined.

Deal with your reaction.

Questions?

Questions thus far on action against violence?

Terrorist Threats

Likely strikes.

Potential targets.

Cyberterrorism

Company measures:▪ Firewall.▪ Virus protection.

Employee practices:▪ Never install unlicensed

software.▪ Delete suspicious e-mail.▪ Never reveal passwords.▪ Avoid illegal websites.

CBRN

Chemical agents Biological agents Radioactive weapons Nuclear strikes

Mail

Suspicious letters:▪ Don’t open.▪ Place in plastic container.▪ Isolate it from everyone.▪ Report it.

Unexpected packages:▪ Report unattended objects.▪ Look for bad or missing

addresses, oily stains, lopsided shapes.

Response to Terrorism

Turn off ventilation units. Leave the area. Close off area. Call 911. Notify your

manager/security. Make list of affected

people.

Evacuate, If Necessary

Know evacuation signal. Listen for instructions. Shut down equipment. Close doors and windows. Follow exit route. Go to assembly area.

Have Shelter in Place

Locate emergency kit.

Turn off HVAC equipment.

Go to sheltering room.

Shut windows and doors.

Seal windows, doors, and vents.

Listen to the radio.

The Aftermath

Signs of distress:▪ Withdrawing from

peers.▪ Calling in sick.▪ Overworking.▪ Difficulty concentrating.

Ways of coping▪ Talk about it.▪ Spend time with loved

ones.▪ Turn TV coverage off.▪ Seek professional help.

Key Points to Remember

Workplace violence can take many forms and has numerous causes.

Keep alert to signs of potential violence and take immediate action when you recognize them.

Make sure to follow security procedures and encourage employees to do likewise.

Questions?

For more information on this subject, please contact:

Division of Risk Management State of Florida Loss Prevention Program

[email protected]

(850)413-4756