How to make Channel Advisor order fulfilment brilliant

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MASTERING ORDER FULFILMENT WITH CHANNELADVISOR

A QUICK GUIDE TO

12 Ways to Make Your ChannelAdvisor

Order Fulfilment Brilliant

12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT

CONTENTS

CHAPTER 1: TOP 12 CHANNELADVISOR FULFILMENT TIPS

CHAPTER 2: TOP 9 REASONS TO IMPLEMENT A WAREHOUSE MANAGEMENT SYSTEM

CHAPTER 3: 4 TO-DO’S BEFORE PUTTING THE WAREHOUSE MANAGEMENT SYSTEM IN

ABOUT THE PERSON WHO WROTE THIS...

Jonathan Bellwood...

...is the founder of PeopleVox Warehouse Systems whose mission is:

To be the best warehousemanagement system DEDICATED TO ECOMMERCE.

He’s been involved in more than 1,000 warehouse system deployments across some 50 countries and has a healthy obsession with eCommerce operational excellence.

TOP 12 CHANNELADVISOR FULFILMENT TIPS

CHAPTER 1

12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT

TOP 12 CHANNELADVISOR FULFILMENT TIPS?

1. Eliminate mispicks with a barcode scan. Accuracy target:

2. Customisable user roles and rights means you can give everyone access to the warehouse system on your terms.

3. Instead of manually sorting printed pick lists, you can filter on your computer, e.g. eBay orders first. You can pick electronically on a handheld mobile device. Removing this admin job saves hours every day.

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4. When picking, handheld tells you quickest walking route and ensures you pick the right items.

“The system is really simple to use and it is very easy to get set

up.” Jaffer Jawad, Managing Director, www.Viakeys.com

(ChannelAdvisor, Metapack & PeopleVox customer)

12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT

TOP 12 CHANNELADVISOR FULFILMENT TIPS?

5. Get 100% visibility on the entire order fulfilment process from goods in through to despatch.

6. Manage the fulfilment of all your outstanding orders from ChannelAdvisor and your 3rd party websites like Magento in one place.

7. Stop wasting time in Excel amending stock quant i t ies and locat ions for import to ChannelAdvisor. Barcode scan goods into PeopleVox to update ChannelAdvisor automatically.

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8. Reduce the distance your pickers travel by automatically sending them on the optimum picking route.

“It takes about 15 minutes to fully train a new warehouse

staff member.” Dougie, Warehouse Manager @ www.CountryAttire.com (Magento & PeopleVox

customer)

12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT

You will be able to put a single product (SKU - stock keeping unit) in multiple locations and the system will automatically track this.

This means you can store more of your highest selling items close to the pack bench as well as the excess in bulk locations.

Keep a record of exactly what stock is where by using location barcodes and scanning stock to a specific location when you put it away.

So, you’re going to be able to put stock away in gaps, rather than fixed locations. This means you can make the most of every single space rather than having to ‘reserve’ valuable shelf space for stock you don’t have.

11. Stock locations

9. Eliminate the risk of overselling stock across your multiple platforms. You can manage a central inventory

figure that updates both ChannelAdvisor and all 3rd party

websites in real-time.

10. Print your carrier labels when you need them at the end of the pick. PeopleVox

integrates directly with parcel carriers and Metapack and can send shipment details

back to ChannelAdvisor and your 3rd party websites.

TOP 12 CHANNELADVISOR FULFILMENT TIPS?

12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT

Customer must receive correct product(s)...

...in correct quantity...

...on time.

Online ratings

target: 9.9 out of 10

12. Improve your online ratings and reviews by selling against a live stock level feed

from your warehouse. A top reason for negative ratings on independent review sites like

Trustpilot is companies not having the stock that customers have ordered online.

“PeopleVox is the only warehouse management system dedicated to eCommerce fulfilment.”

Justin Stone, Founder, www.surfdome.com (ChannelAdvisor & PeopleVox customer)

To learn more about how to improve your warehouse operation by adding PeopleVox to your ChannelAdvisor system, visit http://bit.ly/J386hT or call +44 1923 606660 to speak to one of our inventory specialists.

TOP 9 REASONS TO IMPLEMENT A WAREHOUSE MANAGEMENT SYSTEM

CHAPTER 2

12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT

9 REASONS E-TAILERS PUT IN A WAREHOUSE SYSTEM?

GOODS IN checked & on Website to sell in 60% LESS TIME

Your RATINGS on sites like Trustpilot go to better than 9.8/10

CONVERSION UP 3-11% as shoppers TRUST LIVE

INVENTORY & accurate delivery

NEW WAREHOUSE WORKERS up and running in maximum 30

MINUTES

CUSTOMER SERVICE CALLS on stock & order status REDUCED by

average of 70%

REPEAT CUSTOMERS up by 10-30% depending on products sold...Amazon great example

Average NUMBER OF ORDERS PICKED PER PERSON up

10-100%

You’ll KNOW EXACTLY WHAT IS WHERE...live. No more search &

find.

You can GROW SALES WITH LESS FULFILMENT STAFF

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4 TO-DO’S BEFORE PUTTING THE WAREHOUSE MANAGEMENT SYSTEM IN

CHAPTER 3

12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT

4 TO-DO’S BEFORE ANY NEW WAREHOUSE SYSTEM?

GET ALL PRODUCTS or outer cases BARCODED so they can be

scanned...with no duplicates

Ensure you have WIRELESS COVERAGE for all warehouse

operating areas, so you can be live

Choose LAYOUT of warehouse & design LOCATION LABELLING

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EXPORT CSV FILE of all your PRODUCTS to load into the

warehouse system

WARNING

Having an accurate master file of your products, their barcodes and attributes is

critical for the warehouse system to work seamlessly.

80% of problems we see are due to this issue.

12 WAYS TO MAKE YOUR CHANNELADVISOR ORDER FULFILMENT BRILLIANT

What I mean by this is, let’s start NOW by adjusting our mindset to

tolerating zero errors. So, in other words, we go for 100% inventory

accuracy, 100% correct items shipped, 100% orders

shipped on time, 100% positive customer feedback.

To learn more about how to improve your warehouse operation by adding PeopleVox to your ChannelAdvisor

system, google ‘peoplevox channeladvisor’ or call to speak to one of our inventory specialists.