Jan 06, 2021
Neglecting to re-engage users with abandoned carts is a massive source of lost
income for plenty of businesses.
The average cart abandonment rate currently hovers around 76%, which means
that three out of every four users who are high-intent enough to add your
products to their cart will fail to complete the checkout process for whatever
reason. Mobile users are even more inclined than desktop users to abandoned
carts.
Users abandon carts for plenty of reasons. Around 55% only add products to the
cart to see what the final cost will be once taxes, fees, and shipping costs are
factored in, and then may decide it’s too costly. Others add products to their cart
to remember them during comparison shopping…and ultimately go with
something else. 26% will be frustrated with a lengthy or glitchy checkout process.
There are plenty, however, who have intentions of buying, want to come back
later, and forget to do so altogether.