How to improve customer service questionnaire

1 ©Dr Brian Jude

How to improve customer service?

2 ©Dr Brian Jude

The key to improving

customer service is to know how you score now!

Try this short questionnaire and score yourself to find out.

3 ©Dr Brian Jude

Customer Care questionnaire.

1. Helpfulness.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

4 ©Dr Brian Jude

Customer Care questionnaire.

2. Smiling.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

5 ©Dr Brian Jude

Customer Care questionnaire.

3. Professional.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

6 ©Dr Brian Jude

Customer Care questionnaire.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

4. Enthusiasm.

7 ©Dr Brian Jude

Customer Care questionnaire.

5. Go the extra mile.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

8 ©Dr Brian Jude

Customer Care questionnaire.

6. Empathy and understanding.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

9 ©Dr Brian Jude

Customer Care questionnaire.

7. Keeping promises.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

10 ©Dr Brian Jude

Customer Care questionnaire.

8. Honesty.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

11 ©Dr Brian Jude

Customer Care questionnaire.

9. Listening.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

12 ©Dr Brian Jude

Customer Care questionnaire.

10. Warm and friendly.

1 Very poor

2 Poor

3 Mediocre

4 Good

5 Excellent

13 ©Dr Brian Jude

Scoring.

10 – 15 Very poor

16 – 25 Poor

26 - 35 Mediocre

36 - 45 Good

46 plus Excellent

14 ©Dr Brian Jude

If your score was less than 46

- then there’s room for

improvement.

15 ©Dr Brian Jude

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