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How Policy in Practice is Helping Work Programme Contractors to Deliver Better Job Outcomes
Aug 18, 2015
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Serco Internalwww.policyinpractice.co.uk
Serco Internal
Serco Internal
Housekeeping
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1. Audio check 2. Please ask questions3. Finish by 11:304. Webinar recording5. Next steps
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Agenda
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1. The Problem2. The Solution3. The Benefit4. In Summary
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Today’s speakers
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Peter CarterPolicy in Practice
Stewart Holdsworth Serco Welfare Services
Serco Internal
About Policy in Practice
We make the welfare system simple to understand, so people can make the decisions that are right for them.
Consultancy
SoftwarePolicy
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Serco Internal
About Serco
• Global service and outsourcing company, delivering essential public services for over 40 years
• 100,000 + employees in 30 + countries• Leading prime contractor of welfare-to-work
services since 2009
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Why Serco Chose Policy in Practice’s Better Off In Work
Calculator to Deliver Key Work Programme Contractual
Commitment
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The Problem
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The Problem
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• Minimum service offer for the DWP Work Programme Contract
• Customer misconceptions & barriers to employment
• Confidence & benefit knowledge of frontline staff
• Inconsistent approach across supply chain
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The Solution
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The Solution
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Trial period with selected sub contractors in August 2014. Key reasons for selecting PiP:1. Usability including added features such
as saving calculations & budget calculator
2. Adaptability to UC3. Management reporting
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How do you show the impact to the person in a meaningful way?
JSAChild Tax
Credit
ESAHousing Benefit
Working Tax Credit
Income Support
Engage people and change behaviour
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Serco Internalwww.policyinpractice.co.uk
The Benefit
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The Benefit• Advisors feel energised and confident• 70% felt the tool would help them support
customers better• Meaningful engagement & effective support• More time to discuss results with customers• Now used consistently by all Providers as part of
initial engagement with customers• Powerful tool for supporting customers into
sustainable employment• “Only calculator that’s UC compatible”
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Let’s take a look at the software
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In Summary
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Policy in Practice’s Universal Benefit Calculator: 5 Things to Know
1. Fast: saves advisor time2. Easy: built in guidance to help advisors3. Engaging: gives info in a clear, visual way4. Comprehensive: covers current system and
UC5. Outcome focused: aimed at encouraging
people in to work
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Serco Internal
Next Steps
We will send you:• This webinar recording• This slide deck
You can request:• Serco case study• Additional info and pricing details• A follow up meeting
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Serco Internal
Any Questions?
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Serco Internal
[email protected] 254371
@petersgc_@policy_practice
Thank you
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