gobernamos.com meloda.org @aabella @aabella ¿Cómo estamos trabajando para mejorar la vida en nuestras ciudades? How we are working to improve life in our cities? Alberto Abella @aabella
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¿Cómo estamos trabajando para mejorar la vida en nuestras ciudades?How we are working to improve life in our cities?
Alberto Abella @aabella
gobernamos.com meloda.org@aabella@aabella
Thanks
Organisers
Audience
If we talk about future we have to talk about him
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Thanks
Isaac Asímov
To him
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¿Cómo estamos trabajando para mejorar la vida en nuestras ciudades?
How are we working to improve life in our cities?
gobernamos.com meloda.org@aabella@aabella
Ayer. Súbditos de la ciudadYesterday. Subjects of the city
Comunicación unidireccionalOne-way communication
CCColleen Galvin
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Hoy. Ciudadanos de la ciudadToday. Citizens of the city
Comunicación bidireccional parcialPartially duplex communication
CC Yoann JEZEQUEL
CCTavis Ford
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Mañana. Socios de la ciudadTomorrow. Partners of the city
Comunicación bidireccional totalFull duplex communication
CC Sam Howzit
CCDFID (UK)
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Quality of life
CITY SERVICES QUALITY OF LIFE
Education Energy Civic Engagement
Finance Recreation Culture
Fire Emergency Response Economy
Governance Health Environment
Safety Solid Waste Shelter
Transportation Urban Planning Social Equity
Waste Water Water Technology and Innovation
ISO 37120:2014. Sustainable development of communities -- Indicators for city services and quality of life
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Are we living the future?Vivimos en el futuro?
Can cities improve our life by themselves?
Rephrasing it…
How many taxes are you willing to pay?
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Cities are digital Ecosystems
Survey. How many has NOT a mobile here?Encuesta. ¿Quien NO tiene un móvil aquí?
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p.e. 2.5M video cámaras and sensorsi.e. 2.5M video cameras and sensors
Afortunadamente independientes de los gestores de la ciudadFortunately not under cities managers' power
Solo Madrid capitalOnly Madrid city
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Gestionar ciudades del siglo XXI con estructuras del siglo XXManaging XXI century cities with structures of the XX
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Source : Kogan 2014
13
Implicación ciudadana factor clave exito Smart cityCitizen engagement key success factor Smart city
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Cities are digital EcosystemsCiudades como ecosistemas digitales
Smart City Ecosystem Society
External digital assets
SC Digital assets
SC Data demandFixed data
Services delivered
Services demand
Added value processes
Source: Abella, Ortiz-de-Urbina and De Pablos (2015)
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Citizen Experience
SERVICE experience
Innovation
SaveTime
Trust
Stage impact on attribute
Channel impact on attribute
TOUCHPOINTS
Office Call Center … ATM
Discover Brand
Use of services
Discover Brand
…. … … … …
Finishing
LIFECYCLE PHASE
Driver 1 (x %)
Driver 3 (z %)
Driver 2 (y %)
Driver 4 (t %)
Driver 5 (a %)
Driver 6 (b %)
Attribute
Driver For every attribute of experience
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1 OGOV Active Passive
2 Goals Service’s improvementHaving lots of people in well designed sites
3 Participants Representative citizens’ sample Those willing to participate
4 Info. Release Actual demand and useAuthorities’ interests and availability
5 Timeliness ASAP Once reviewed
6 Applications Ecosystem of developers Own development
7 Participation Commitment to answer Just open
8 Training In place No (just principles)
Breaking Set (Adding new ideas)Open government passive vs active
Source: Abella, Ortiz-de-Urbina and De Pablos (2015)
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Smart city Ecosystem
Barcelona: ● 100.000 to 500.000 downloads● Based on data released by Barcelona Smart city● Successful competitor (single developer)
Barcelona: ● 100.000 to 500.000 downloads● Based on data released by Barcelona Smart city● Successful competitor (single developer)
Eduard Ereza
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Smart city EcosystemBikecityguide: ● Based on data released by Several EU city● Successful competitor (two developers)
Bikecityguide: ● Based on data released by Several EU city● Successful competitor (two developers)
BikeCityGuide
Winner 2013
This app was created by two former bike couriers; it guides cyclists on bike friendly routes with less traffic for a safe and easy bike ride, point to point routing is available offline. The app also recommends tours connecting points of interest in the city. There are already packages for more than thirty European cities and new cities are constantly being added. There is a voting page online, which encourages users to vote for the next city they want the app to cover.Website: www.bikecityguide.orgDownload: https://play.google.com/store/apps/details?id=org.bikecityguide http://www.appsforeurope.eu/article/bikecityguide
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Smart city EcosystemGoOV: ● Based on data released by Amsterdam city● Successful competitor (two developers)
GoOV: ● Based on data released by Amsterdam city● Successful competitor (two developers)
GoOVWinner 2014
GoOV enables people with mental disabilities or dementia to travel safely by public transport; GoOV constantly monitors progress to ensure a safe and timely arrival at their destination. GoOV is an app on a smartphone that communicates with several open databases for public transport, GPS, Google maps.If a pre-set destination is chosen, GoOV provides ‘the best’ route, based on pre-set personal preferences programmed in the portal. When the travelers starts GoOV, the call center ‘sees’ and supports him actively or passively, based on the information provided by the app. The caretaker can also ‘see’ the traveler in their portal.Website: www.go-ov.nlDownload: - http://www.appsforeurope.eu/article/goov
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Smart city Ecosystemikingloop: ● Based on data released by Amsterdam city● Successful competitor (two developers)
ikingloop: ● Based on data released by Amsterdam city● Successful competitor (two developers)
This app allows users to dispose of unwanted items in three easy steps: take a photo, select the item category & condition and then share. iKringloop shares the item with neighbours, thrift stores, municipalities and collection agencies. The app can be used to find buyback programmes from participating retailers that accept materials like toys, clothing, textile or phones. iKringloop already have a partnership with the city of Amsterdam. “iKringloop has the potential to be an application that makes a difference. It is helpful on the human scale as well as in terms of promoting resource economy.”- Tom Demeyer - Waag SocietyWebsite: http://www.ikringloop.nl http://www.appsforeurope.eu/article/ikringloop
iKringloop
Participant 2013
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Smart city Ecosystem
Plume labs: ● Based on data released by cities around the globe● Starting 2 people.
Plume labs: ● Based on data released by cities around the globe● Starting 2 people.
Plume Labs helps citizens beat urban air pollution. With real-time tracking of pollutant levels in 50+ cities and an hourly forecast over the next 24h, our Plume Air Report app provides users with personalized recommendations to avoid excessive exposure to air pollution, a major health concern in the EU and around the world. We leverage open environmental data and machine learning to improve urban lives — and make our cities breathable again!Website: http://www.plumelabs.comhttp://www.appsforeurope.eu/article/plume-air-report
Plume LabsParticipant 2014
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Alberto Abella
Activismo: Open Knowledge Foundation Spain
Academia: Universidad Rey Juan Carlos
Sociedad información : AMETIC
Sector Privado: Brain Trust
Activismo: Open Knowledge Foundation Spain
Academia: Universidad Rey Juan Carlos
Sociedad información : AMETIC
Sector Privado: Brain Trust
Contacto: @aabella [email protected]