HOUSING SUPPLY CHALLENGE - futurecitiescanada.ca

Systems and Design Thinking Workshop

HOUSING SUPPLY CHALLENGE

Support Program

March 25,2021

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Systems and Design Thinking Workshop

Welcome

Land Acknowledgment

Zoom Tip: Changing you name

• Click on participants tab in the task bar at the bottom of your

screen

• Hover over your name

• Click the blue Rename button

• Change your name to: Project name_First name and last name

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Agenda

1. Welcome

2. Introduction to systems and design thinking

3. Module 1 and 2 (Systems, Empathize and Analyze)

4. Small Group discussions

5. Module 3, 4, and 5 (Define and Refine, Ideate, Refine

and Pitch)

6. Small Group discussions

7. Next Steps

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Objectives

• To provide participants with an introduction to the concepts, processes and tools of systems and design thinking from a housing perspective,

• Demonstrate with examples how systems and design thinking can add value to their proof of concept, and

• To guide stage 2 applicants, using the systems and design thinking modules to reframe the challenge statement and refine their proof of concept.

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Questions

Please type any questions you have in the chat

box and we will stop to answer questions after

each section of the session.

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Introduction to systems and design thinking

Systems Thinking

• Think of the whole and the parts at the same time

• View issues from multiple perspectives

• See how things are interconnected

• Question deeply held assumptions

• Think critically about causation and correlation

See yourself as part of the housing system

• Consider the long- and short-term consequences

of actions

• Understand that small actions on one part of a

system can produce big results on the system as

a whole

Source: https://medium.com/disruptive-design/tools-for-systems-thinkers-the-6-fundamental-concepts-of-systems-thinking-379cdac3dc6a

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Introduction to systems and design thinking

Design Thinking

Design thinking is a design methodology that provides a

solution-based approach to solving problems. It is

extremely useful in tackling complex problems that are ill-

defined or unknown.

1. Empathize - understanding the human needs involved,

2. Define the problem - re-framing the problem in human-

centric ways,

3. Ideate - Creating many ideas in ideation sessions

4. Prototype - adopting a hands-on approach

in prototyping

5. Test – Developing a prototype/solution to the problem

Empathize

Define the problem

Ideate

Prototype

Test

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Module 1 - Understand

1. Adopt a systems thinking

mindset

2. Conduct research about the

housing system

3. Create different systems maps

to better understand the issue

• Causal loop diagrams

• Iceberg Model

• Complexity Gap

How does the system work?

Who holds the data?

Who translates it into useful

information?

Who uses it to make decisions?

• Primary Research• Interviews, surveys,

focus groups, etc.

• Secondary or desk

research• Analysis of the problem

space.

• Best practices

• Open data portals

There are a variety of

systems mapping tools that

can help you visualize and

better understand the

problem space.

• Issue mapping

• Cluster Mapping

• Trend Mapping

• Timeline mapping• Mind mapping

• Process mapping

• Actor Map

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• The housing system includes a wide variety of housing forms, types and tenures.

• The ci rcular “Wheelhouse” model created by the Ci ty of Kelowna, recognizes that residents move between different types of housing and housing need at different stages of their lives. (CMHC, 2020)

• There are numerous organizations at a local, provincial and national scale that build housing, provide support services, deliver program, set s tandards, and provide funding.

The Housing System – numerous organizations are part of the housing ecosystem locally, provincially and

nationally. They each play a role in the system and it is important to involve as many organizations as possible in helping you think through your housing supply challenge.

Housing forms types and tenures

Local housing organizations

• There are numerous organizations that operate at a municipal and regional scale that deliver a wide range of programs and services to those in housing need.

• They range from municipal governments and non-

profi t housing providers and include organizations that provide specialized support services (e.g., health and social services) for different age groups and needs (youth, seniors, new immigrants, addiction, abuse, Aboriginal, Metis and Inuit, LGBTQ+, veterans, and

others.• This group also includes associations, advocacy groups,

developers, home builders, trades people, and financial institutions.

• Government departments and organizations that set policy, rules regulations and provide funding for affordable housing at a federal and provincial sca le. (e.g., s tats Canada, CMHC, NRCan, etc.)

• Non-profit organizations that deliver housing related programs and services (salvation army, .

• Research institutes who conduct housing related research.

• Associations who represent different sectors Organizations who provide financing and investment for housing.

• Some organizations operate at a national and local sca le (those on the l ine)

People in housing need

• A human centered design approach places people in housing need at the center of the system.

• This may include and is not limited to individuals, s ingle parents, families, new immigrants, women fleeing violence, seniors etc.

• Changes to the housing system, whether i t’s a pol icy, new support program, integrated services or improvement must consider how the change wil l impact people in need.

Municipal Governments

Bank$

Provincial and territorial

Governments

Federal

Government Provincial and National organizations

Note: the logos represent a small sample of organizations from across the countryImage created by John Purkis

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What are the underlying patterns that we are

noticing? What keeps happening?

Patterns

These are the attitudes, beliefs, morals, expectations and

values that individuals hold that allow the systemic structures to

keep functioning as they do.

Mental Models

What are the surface-level issues and challenges that

we are seeing and hearing related to housing supply

challenge issue you are exploring?

Events

What is causing the patterns we are observing?

Organizations, policies, rituals, physical things, etc.

Underlying (Systemic) Structures

• Lack of affordable housing.

• Homelessness

• Long wait lists for affordable housing

• Housing prices have risen in cities across Canada.

• Lots of new construction and still not

enough affordable housing

• Inadequate or sub-standard housing

• Housing supply deficit

• Lack of data to help decision making

• NIMBYism

Iceberg Model

Module 2 – Empathize and Analyze1. Identify specific stakeholders

and people from different parts

of the systems you can talk to

2. Interview and learn from

Stakeholders

3. Apply useful tools to make

sense of information gathered

• Stakeholder mapping

• Stakeholder prioritization

Matrix.

• An influence-interest

stakeholder map

Semi-structured interview and

analysis to deepen your

understanding of the system.

How is housing data currently used?

Who are the decision makers

and what do they need?

Who holds or owns it? How is

it translated into useful information?

What do you need needed to

make better decisions?

Some useful tools:

• Journey mapping

• Personas

• Data flow maps• Design thinking canvas

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Link to MaRS Solutions Lab Living Guide

English:

https://mars-solutions-lab.gitbook.io/living-

guide-to-social-innovation-

labs/seeing/understanding-the-problem-

systems-and-complexity/systems-mapping

French:

https://mars-solutions-lab.gitbook.io/living-

guide-to-social-innovation-

labs/v/fr/seeing/understanding-the-problem-

systems-and-complexity/systems-mapping

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Small Group Discussion

• You were assigned a group number based on your preference.

• Each group was provided with Worksheet #1: Your Housing Supply Challenge Actor Map. (Also, available in Mural see link in Chat box)

Introductions: For groups who are new please introduce yourselves.

Question 1: Discuss and identify the organizations, people, groups, who are part of the system you are exploring.

Question 2: Based on this overview of the processes and tools from Module 1 and 2 how could these add value to your proof of concept?

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Module 3 – Define and Refine

1. Conduct a sense making session 2. Develop how might we question

• Review core insights from the research

and stakeholder interviews.

• Brainstorm

• Categorize

• Repeat

Every problem is an opportunity for design. By framing your challenge as a “how might we” question, you’ll improve your team'sability to identify innovative solutions.1. Create insight statements2. Narrow down insight statements3. Develop problem statement that

synthesize your insight statements4. Reframe your problem statement as a

“how might we question”5. Narrow down and refine your “how might

we” questions6. Choose your favourite “how might we”

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Sense making

Sense making is the

integration of reasons

into an argument for

understanding and

believing what

something means in

answer to a question.

Thinking

Feeling

Understanding

Belief

Sense

Reason 1

Reason 2

Reason 3

Reason 4

Making an Argument Making Meaning

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Sense making questions

Questions to get sense making started

1. What features seem important? (reasons)

2. What is clear (understanding)

3. What is confusing (understanding)

4. How much confidence do I have in what is

clear (belief)

5. What does it mean in the larger context? For

my research question? For the client? For

people impacted by the system (sense)

Questions to check the sense you’ve made

1. How am I interpreting this? (understanding)

2. What is promoting me to interpret it this way?

(reasons)

3. How much do I understand it?

(understanding)

4. How much do I believe it? (belief)

5. Why do I believe it? (reasons)

6. How would I justify to others that this is what

it means to me for our context? (sense)

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Module 4 – Ideate

1. Impact Gap Canvas 2. Generate lots of ideas

An Impact Gap will help you map out what solutions are already out there and what is still missing. An Impact Gaps Canvas has three sections:1. Challenge mapping2. Solutions mapping3. Impact gaps

Idea Factory• This exercise involves brainstorming

solutions and then determining which solutions to consider going forward.

Crystallizing Initiatives • This is an organic way to engage the team

and stakeholders around issues that are important to them. It works well for engaged groups who have lots of ideas and energy.

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1. Impact Gap Canvas

Source: http://tacklingheropreneurship.com/the-impact-gaps-canvas/

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2. Generate lots of ideas

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Module 5 – Refine and Pitch

1. Select a solution 2. Clarify your theory of

change, vision and next steps

3. Prepare a pitch deck

The Six thinking hats -

Consider solutions from

multiple perspectives.

Service prototypes

Theory of change

Business Model CanvasA summary of your proposed

solution

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The Six Thinking Hats

Red Hat - This thinking style centers feelings, intuition, and gut reactions. You’re considering how you feel about the differen t solutions, and how others may feel about them.

• What are your gut reactions to the different solutions?• Does one of them feel more “right” than the others? Don’t worry about explaining why.

Black Hat - This thinking style is all about caution, risk-mitigation, and critical thinking. You’re thinking about the potential weaknesses, challenges or risks of proposed solutions.

• Think critically about your proposed solutions –what are some of their weaknesses?• Could any of your proposed solutions have unintended negative outcomes?

Yellow Hat - This thinking style is all about benefits. You’re thinking about the positive elements of yourproposed solutions?• What are the potential positive outcomes of these solutions?• What are the individual merits of each idea?

White Hat - This thinking style tries to remain as neutral and objective as possible. You’re just lookingat the facts.• Is this solution possible? Is it implementable with the resources we have access to?• Do we have the knowledge, skills, and information needed to deliver on this solution? If not, are we able to obtain them?

Blue Hat - This thinking style is where you turn your attention to process. You’re focusing on planning and organization.• Think about the process involved in your proposed solutions –are these solutions executable within the given timeframe?• Think about potential timelines, budget, and resources –do some of these solutions fall out of scope?

Green Hat - This is the creative thinking style. You consider alternatives, explore wider possibilities, and generate new ideas.

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Theory of Change

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Business Model Canvas

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Small Group Discussion

• Working in your groups review and work on your

impact gap canvas.

• Worksheet 2a and 2b

• How will you carry forward some of these concepts in your

project?

• Q&A

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Worksheet 2a: Impact Gap Canvas Template

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Worksheet 2b: Impact Gap Canvas Template

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Next Steps

• Provide feedback on today's Design Thinking Workshop

• Evergreen will reach out about the:

• Confirmation of summary of needs following interviews

(April)

• Application Development Plan (April 30th)

• Expert Assistance Period (May 10-August 31)

• Expert 1:1s

• Pressure Testing Sessions

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Contact Us

[email protected]

For more info about Housing Supply Challenge:

CMHC - National Housing Strategy

www.cmhc-schl.gc.ca/en/nhs/housing-supply-challenge

Impact Canada

www.impact.canada.ca/en/challenges/housing-supply-challenge

416-640-1610

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