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HOUSEKEEPING ORGANIZATIONThe word House-keeping refers to the
upkeep and maintenance of cleanliness and order in a house or a
lodging establishment such as inn, hotel, apartel, condominium,
resort, dormitory or a hospital. a housekeeping is one who is
responsible for administering housekeeping maintenance and for
insuring that everything is in order. She sees to it that occupants
are comfortable, safe, and protected from disease-causing
bacteria.
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Types of Housekeeping1. Domestic Housekeeping refers to
housekeeping maintenance in a house. It covers bedrooms, kitchen,
dining, receiving area, grounds and the surrounding areas within
the house.The lady of the house, usually the wife/mother or
caretaker acts as the head housekeeper and is responsible for
keeping the household in proper order.She sees to it that the rooms
are clean and polished and that linen are properly washed, pressed
and safely stored. She also manages food preparation and dining
service.2. Institutional Housekeeping applies to housekeeping
maintenance in commercial lodging establishments like hotels,
resort, inns, and apartels.
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Institutional Housekeeping usually covers the following areas:
Guest roomsHallways and corridorsLobby Public rooms and
restaurantsOfficesStairwaysWindowsStores, concessionaire
shop.GroundsLinen and Laundry area
It does not include the kitchen and dining areas since these are
handled by the Food and Beverage Section.
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Scope of housekeeping maintenanceThe responsibly of the
housekeeping include the following;1. Guestrooms, which cover task
like;Maintaining cleanliness and orderliness in the
guestroomFurnishing the room with the necessary amenities and
supplies such as bed, linen, appliances etcKeeping the area free of
safety hazards2. Providing Linen/Laundry service such as;Collecting
and delivery laundry items for house guests or in house
occupantsWashing, drying, ironing guest laundry as well as linens
used in banquet functions, food service and guestroomMending
service3. Repair and inventory of employees uniforms4. Cleaning and
maintenance of fixtures and facilities like furniture and
appliances5. Provision of special service like polishing shoes
etc
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Housekeeping Organization When there are many rooms and areas to
be cleaned and maintained, the Housekeeping Department shall set up
a Section for Rooms Maintenance another one for Public areas and a
separate section for Linen and Laundry Service. Each section is
headed by a section head like a Head Houseman for Public Area rooms
keeping supervisor for guestrooms maintenance and a Linen and
Laundry supervisor for the linen and laundry service.This
department usually falls under the Rooms Division and is headed by
an Executive Housekeeper. This division of labor is illustrated in
the Organizational Chart in figure below.In smaller Establishments
with fewer guestrooms and public areas to be serviced, The
Housekeeping Unit may just be a small section instead of a
department, headed by Housekeeping supervisor, assisted by an
assistant Housekeeper Who takes over in case in case the supervisor
is not around. All housekeeping staff report directly to the
Housekeeping supervisor.
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CLEANING SUPPLIES AND PROCEDUREGood housekeeping requires very
through cleaning. Being clean means the absence of visible dirt.
Some critical areas and guest amenities should not only be cleaned.
They have to be sanitized. By sanitizing, all germs and bacteria
are killed through the use of sanitizing chemicals such as
disinfectants or by hot steam as used in dishwashing and laundry.
With a sanitized environment houseguests and occupant are protected
from possible diseases the critical areas that must be sanitized
are those that come into direct contact with the body such as
toilets, toilet bowls, urinals, and lavatories. It also includes
amenities like towels, linen used for beddings, glasses and table
wares.
For a through cleaning, the hotel, lodging house or any building
must be equipped with appropriate clearing and sanitizing
equipment, tools and supplies
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Cleaning Equipment Proper Use and Maintenance 1. Vacuum Cleaner
It is used to eliminate loose soil and dust particles from carpet
surfaces, upholstered furniture and even hard surfaces.Dust bags
must be emptied daily.After using, roll back the wire neatly on the
back of the vacuum cleaner. Place it on one end of the trolley.2.
Floor Polisher To be used in scrubbing, stripping, and polishing
hard floor surfaces and also vinyl, wood parquet, etc.Use the
appropriate pad of scrubbing, stripping and polishing.Give the wax
on the floor enough time to dry before polishing 3. Carpet Sweeper
Used to pick-up dirt and particles from the carpet. Press the
handle and push towards the dirt to vacuum sweep the carpet.
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4. Hydro- Vacuum or Wet and Dry VacuumIt is an all purpose
vacuum dry and wet surfaces. It is used also for absorbing water in
the floor or wet surface.5. Carpet ExtractorIt is designed for dry
foam shampooing of the carpets. It removes dirt that sticks to or
penetrates into the carpet layer.Simply twist handgrip and move
machine gently from one corner to the other.6. Roomboys sart or
trolleyUsed for stocking cleaning supplies and chemicals so as make
cleaning easier and faster.
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Cleaning Materials and SuppliesSuppliesPurposeProper Usage
1. Scouring PadsGreen: Scrubbing purposes onlyWhite: for
cleaning painted surfaces, glass mirrors, marble and
porcelain.Should not be used for painted surfaces, mirrors and
glass panels. neither should it be used with scouring powderAlways
make sure the pads are wet before using them.Wash and rinse after
each use. Also rinse at the end of each day to insure that there is
no soap left on the pads. 2. Floor and Window SqueegeesThis is
needed to remove excessive water from the surface and corners. It
also speeds up the drying process Make sure that rubber strips are
supple. Have replaced the moment it turns hard brittle.3. Ceiling
BroomsThis is needed to remove cobwebs in the ceiling.Clean the
brittles of the broom after use and at the end of each shift.
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4. OilersTo be applied in hinges of doors so as to prevent
squeaking sounds from the door.Use sparing. Once there is no
squeaky sound, wipe excessive soil away as it an spill on floor or
carpet and cause stain.5. Tongs To be used for picking up dirt and
cigarette butts found on ashtray.This is used to prevent the hands
from getting into direct contact with the dirt that maybe source of
bacterial contamination and disease.6. Trash BagsThe plastic bag
shall serve as under liner for garbage container so that the wet
garbage does not penetrate into the corner of surfaces. Otherwise,
wet garbage will cause foul odor and proliferationContainer of wet
garbage shall always be underlined with trash bags.Bags should be
closely tied before it is disposed in order to avoid the spread of
foul odor.7. Soft Boom and StickIt is used for sweepingUsed soft
broom for fine surfaces like floors; Stick broom for rough surfaces
like grounds.
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8. Sponges To be used for cleaning fine surfaces.Wash and rinse
after use; give special rinse at the end of the day to make sure
that there is no soap left in the pads.9. Dusting ClothsThis is
used for dusting wooden and painted parts.Make sure the cloths are
clean otherwise the dusty cloth will merely rub the dust unto the
surface being dusted.10. Cleaning TowelIt is used for drying
bathroom walls and floor tiles after they are cleaned.Make sure the
cloths are dry.11. Polishing ClothsThe cloth is used for polishing
metal surfaces like bathroom fixtureUse cloths that are made of
fiber to be able to absorb the water left behind during the
cleaning process. 12. Hand Brushes This brush is meant for brushing
away dust from rough surfaces such as rattan, wickerwork, etc.It is
also used for cleaning tiles.Make sure that the brush is not left
immersed on the cleaning water for a long time.
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13. Toilet Bowl BrushIt is used for cleaning toilet bowls.Toilet
brush should be kept after use in the storeroom either in a holder
or in a plastic bag hanging on one end of the trolley. Never leave
the brush with other cleaning equipment as this may contain a lot
of dirt and bacteria that will contaminate other cleaning
materials.14. Mop with Mop HandleTo be used the manual floor
mopping.Clean water must be retained in one bucket while dirty
water has to be Squeezed into another bucket.15. BucketsBuckets and
mops are used for cleaning floors, walls and other parts of the
building.Buckets must be emoted when the water is dirty. At the end
of each shift, they must be emptied dried and cleaned. Parts must
be lubricated from time to time16. Insect SprayerUsed for
fumigation so as to eliminate pests and mosquitoesSpray the area
while windows and doors are close. Leave it closed for at least 15
minutes then open to allow vapors and bad smell to evaporate. Then
remove dead mosquitoes.Wipe smooth surface after spraying to remove
any oily film that settle on them, Use protected mask to cover the
nose so as not to inhale the chemical as this is dangerous to
health
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CLEANING CHEMICALS
Supplies Purpose Proper Usage1. Wood PolishTo polish wood
surface, leather and imitation insects, and pests.Spray it sparing
and evenly on the surface.2. Insecticides To be used in fumigation
and to eliminate insects and pestsIn as much as the chemical is
toxic, avoid spraying unto food containers and food items. Remove
food within the affected areas during the fumigation.3. Methylated
Spirit It is a chemical used for polishing all glass surfaces such
as mirrors, windows etc.This chemical is highly flammable and must
never be used near fire or flame. It also has high degree of
evaporation and should therefore be used in small- area sparing one
at a time to avoid wastage.
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4. Air Freshener To be sprayed in the room in order to remove
foul odor in guestrooms, comfort rooms or any area with foul
odor.Use sparingly.5. Carpet stain Remover like atomizer Used to
remove stain or spot carpets.See procedures for spot removal.6.
Disinfectant like Lysol together with sprayer It is used to
disinfect the toilet, urinals, sink and other areas that are most
vulnerable to bacterial contamination.Dilution will depend on the
degree of disinfection. The average is one cup of Lysol to a gallon
of water.Pure Lysol maybe applied to urinals and toilet bowls since
these areas already contain waterUse brush to clean and disinfect
bowls and urinals then rinse afterwards. For other surfaces apply
with cloth or mop, wipe surface, rinse and dry.When using Lysol in
atomizer can, apply the chemical directly to the surface, wipe with
damp cloth or wet brush, then rinse and dry.
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7. Metal Polish To be used for polishing brush copper and metal
surfaces.Apply small amount on a cleaning towel and rub metal
surfaces until the tarnish will disappear. Rinse immediately and
remove left-over polish with hot water.8. Lacquer Paint Thinner Use
this chemical to remove lacquer or paint from hard surfacesApply
with a cleaning towel or scouring pad until the leftovers are
removed. Then pat dry and polish the surface.Since the solution is
highly concentrated, light spraying is sufficient to be able to
economize. 9. Muriatic Acid To be used only for removing cement or
plastic remains from floors.This is not advisable for toilet bowls
since it is very strong and it can damage the tiles.Dilution will
depend on the thickness of cement or plastic remains.Hands should
not get into direct contact with the acid as this can cause skin
irritant on. If the remains are thick, leave solution on the area
for a few minutes or longer. Then Remove the remains with scraper
or hard brush. Repeat until all cement or plasters are removed.
Rinse thoroughly with water since any acid that remains on the
surface may cause damage.Never mix muriatic acid with any other
chemical.
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10. Wax Stripper Formulated to break up, loosen and strip off
tough old waxes.See procedure for stripping.11. Degreaser Used to
remove grease, oil, dirt carbon, ink, mildews, soils, and waxes.See
procedure of degreasing 12. Emulsion wax A buffable wax used for
resilient floors like vinyl, linoleum, and rubber tile and for
concrete floors and marble.See procedure for floor polishing.13.
Polymer Sealer A non- buffable wax that is highly recommend for
wooden floors.See polishing procedure.14. Solvent Wax A kerosene
base wax used for wooden floors.See polishing procedures.15. Paste
Wax For polishing stone floors, wood and resilient floors16. Drain
Cleaners To expedite draining of clogs
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General Rules in the Use of cleaning Equipment:1. Check
electrical appliances and equipment before use. Check if there are
frayed wires, loose plugs and connections. Never use any appliances
that are defective.2. Handle equipment with care and make sure it
does not bump on hard surfaces.3. Clean and store equipment in
their custodial room immediately after use.4. Empty dust bags of
dry vacuum cleaner before they overload and after each use.5.
Follow manufacturers operating instruction.6. Schedule a regular
check up of equipment to prevent serious breakdown.7. To avoid
electric shock or short circuit, do not expose equipment to rain
orwater. Store them indoors to protect them from getting wet.
Electrical equipment should never be used in wet surface.
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Cleaning Standard
Tasks Standard ( Expected Results)1. Sweeping All swept floors
do not have dust streaks not show marks where dirt was picked up.No
dirt left on corners, behind doors, under carpets or furniture.
2. Mopping Water is used sparingly. Cleaning solutions are
rinsed quickly and the floor is dried at once.
3. Floor CleaningSwept or vacuumed, carpet is shampooed as
necessary.Cemented or vinyl floor is scrubbed or polished.Floors
are free of obstructions.
4. Floor FinishingFloor finishes are not allowed to build up in
corner, baseboards or underneath furniture.Stripping and removal of
old floor finish is done whenever necessary to avoid yellowing and
build up in corners baseboards or under furniture.
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5. Vacuuming All carpeted areas/ upholsteries are kept clean,
free of dust All spots are removed upon discovery.
6. Dusting All surfaces are dust free.All corners are
vacuumed.
7. Window Cleaning Window glasses do not have smudges not
watermarks.Window frames and channels are free of dust.
8. Cleaning Glass Panels, MirrorsThoroughly cleaned, no visible
streaks, scratches or spots.
9. Waste Disposal Garbage ContainerEmptied of trash, garbage,
and dirt; disposed dailyCleaned as often as necessary.Containers
are underlined with plastic.
10. Cleaning of AshtraysEmptied of soil and cigarette butts,
washed and wiped-dry
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11. Cleaning of drinking FountainKept clean and
sanitary.Fixtures are wiped dry to avoid retention of water the
causes watermarks.
12. Bathroom and Washroom CleaningFloor is mopped, sanitized,
dried.There is no sign of marks or streaks on walls.All metal
fixtures are hard wares are cleaned and polished with metal
polished with metal polish.Bathroom mirror is well polished and
wiped dry, no marksSinks are clean and sanitizing chemical; free of
foul odor.Bathroom supplies are replenished and installed according
to standard arrangement.Shower curtains are properly brushed are
wiped dry.
13. Dusting/ Cleaning of furniture and fixturesThoroughly
dusted, all surfaces are free of dirt and spotsAppliances re
properly arranged and installed in their appropriate
location.Upholstered chairs are shampooed or vacuumed.Furniture has
no damages and defects.
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14. Ceiling CleaningCeiling is free of cobwebs and dirt.Ceiling
fan and fluorescent are thoroughly dusted.
15. Grounds MaintenanceAll walkways parking spaces, planted
areas are clean, free of littered objects.Cemented/concrete
pavement is free from spots, scrubbed regularly and dust
free.Plants are watered are regularly, pruned, areas, rimmed
periodically, and as necessary.Soil is regularly cultivated,
ertized periodically, planted to prevent eroding.Plant pests are
eradicated; fumigation is conducted on regular schedule or upon
detection of presence of pests.Pool flooring cleaned, scrubbed as
scheduled and whenever necessary to prevent the growth of
algae.Plants in box) are maintained and replaced as needed.
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BATHROOM CLEANING How to Make Up the Bathroom
Materials NeededBucket All-purpose cleanerHand BrushCleaning
ClothScouring PadsWarm WaterToilet Bowl Cleaner Rubber Gloves
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Tasks Procedure Purpose/ Other Information1. Remove all the
soiled towels and hand towels Take them out from the racks or
bathtub and place them in the linen canvass of the room boys cart
(if used)This shall be replaced with fresh ones.2. Start cleaning
the tiles, Shower, own to the bathtub.Scrub them with all purpose
cleaner, water and scouring pad wipe dry with absorbent cloth after
cleaning.Scrub to remove dirt and stains and wipe dry formation of
water marks.3 Clean and sanitize the toilet bowl.Follow the
procedure on the succeeding page.4. Scrub the faucet, lavatory
sink, stopper, floor tiles and shower curtains. Use a scouring pad
in scrubbing the inner and outer portion of the lavatory sink,
faucet knobs, rubber ball stopper, floor tiles and shower. Then dry
it with absorbent cloth.This must be done to remove stubborn
stains, eliminate foul odor and kill germs and bacteria.
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5. Clean the bathroom wall Follow procedure in bathroom wall
cleaning6.Clean the Mirror Spray it with glass cleaner then wipe it
with dry cloth.The guest can view himself better from a shiny and
well polished mirror.7. Wash the drinking glasses (if this is
installed in the bathroom.)Wash them with soap and water then dry
with clean dry cloth.To protect the glasses from contamination,
cover it with plastic cover or coaster8. Cleaning the shelves and
cabinet.Use a dry cloth.9. Polish all chrome fixtures.Use metal
polish and clean rag.This will remove the tarnish and will make the
metalled fixture more presentable.
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10. Clean the lavatory stopper then rinse it with water.Brush
the stopper with an all-purpose cleaner wash it under the running
water.This helps to remove all hidden dirt around the stopper11.
Rinse the lavatory inkPour water around the sink from under the rim
up to the bottom.No dirt should be left behind in hidden areas.12.
Dry and polish the faucet and lavatory sink.Using dry cloth; wipe
all surfaces of the lavatory sink and stopper. Then polish the
faucet.This will prevent water marks and will make the sink look
shiny.13. Install the faucet knobsScrew the knobs using a
screwdriver.To tighten the knobs and keep it in its original
shape.
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Cleaning of Bathroom Wall
Tasks Procedure Purpose/ Other Information1. Wet the
surface.Splash it with warm water.This will soften the dirt.2.
Apply all-purpose cleanerScrub the cleaner unto all surfaces
starting from upper portion to download portion. Brush in between
marbles.The use of cleaner makes cleaning more through and likewise
deodorizes the surface of the walls3. Rinse the surface.Splash it
with warm water from top to downward portion.To wash away dirt.4.
Dry and polish the surfaces.Wipe the whole surface with
dry/cloth.This is necessary to wash away softened dirt.
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Cleaning of Toilet Bowl
Tasks ProcedurePurpose/ Other Information1. Flush the toilet
bowl Splash it with warm water.This will soften the dirt2. Pour the
toilet bowl cleaner.Squeeze the cleaner unto the surface and inner
side of the toilet bowlTo disinfect and deodorize al portions
including the hidden surfaces of the bowl.3. Leave toilet bowl
cleaner to soak ( at least for 2 minutes)Close the cover after
applying the bowl cleanerTo soften the soil and make it easier to
move.4. Clean the toilet bowlUse a brush, move around the bowl from
under the rim up to the bottom.To remove all hidden dirt under the
rim.
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5. Flush it again.Pull the valve downward.To rinse the bowl.6.
Clean the toilet seat and coverBrush and clean with all purpose
cleaner then wipe them with a damp cloth.To remove dirt and
watermarks, urine and waste sediments.7. Clean the outside part of
toiletWipe from the top to bottom with a cleaning solution.Use a
solution to soften the soil, thus making it easier to clean.8. Dry
and polish the bowl.Wipe all surfaces with a cloth starting from
top to bottom.To prevent water marks to form into the surface.9.
Close the toilet bowl cover.Put the seat cover gently to the toilet
bowl.
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FLOOR CARE, CLEANING AND MAINTENANCEThe condition of floors
depends on how well are cleaned and maintained. Without proper
maintenance, floors will wear easily and will lose their beauty.
Bigger expense is incurred when floors are made to undergo frequent
repair or replacement.Floor should not only look clean and shiny,
but should also be in good condition not broken, torn or damaged so
as not to cause accidents. Cracks splinter and other problems
should be repaired as soon as possible. Loose or defective floor
tiles should be replaced.
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Types of Floors Daily Maintenance1.Hard floorsMarble and
cemented floorsMixed i.e., pebbles, crazy cut, etc.,Sweeping
dailyDamp mopping as neededPlain polishing dailyStripping and
Finishing periodicallyBrushing with a push brush wet moppingWet
mopping2.Vinyl/ Resilient FloorsSweeping dailyDamp mopping as
neededSpray buffing and polishing as needed Vacuuming of corners -
daily3.Wood and ParquetSanding initial applicationSweeping daily
Spray buffing and polishing as neededVacuuming of corners dailyDust
mopping daily 4.CarpetVacuuming dailyShampooing when heavily
soiledExtraction When the soil has penetrate the inner layers which
can only be removed by way of extraction.
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Types of Floors and Maintenance
Types of Floor CleaningEquipment needed1. Sweeping removing dirt
and trash from floors using sweepers and dust pan.Sort broom for
fine surfaces like cemented floors, vinyl.Stick broom for hard
Surfaces like groundsCarpet sweeper for carpets.2. Dust mopping
Dusting away dirt on floors using mops.Dry mop with handle.3. Damp
mopping mopping the floor with lightly wet mop to clear the floor
of dirt and soil.Mop with handle Mop must be squeezed tightly on
the wringer to prevent drippingMop wringer4. Spray Buffing Spraying
the floor with a buff finish to retouch it and to keep the
gloss.SprayerBuff finishSteel woolNylon Pads5. Plain PolishingFloor
Polisher Machine for manual polishing use abaca foot pad;And
coconut husk.6. Floor Stripping requires application or Stripping
solution.Finishing Mop with handle Mop wringer
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7. Finishing Floors performed on floors that are stripped of old
wax and dirt and sealed for protection. The Finishing is
accomplished through the application of wax or floor shine and
polishing thereafter using a floor polisher.Carpet extractor8.
Extraction is the process of extracting deeply embedded dirt and
soil in carpets especially those in inner layers that can not be
removed by shampooing.Carpet Extractor9. Wet mopping mopping the
floor using highly wet (but not dripping) mop.Mop Mop wringer.10.
Shampooing removal of embedded dirt and stains using carpet shampoo
either manually or by the use of a machine. This process applies to
carpets.Push brush Carpet Shampoo, Pail of water11. Vacuuming
elimination of embedded dirt on floors using a vacuum
clear.Ordinary vacuum cleaner or Hydro- vac (wet and dry vacuum for
wet and dry surfaces.
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Making-Up a Bed Needed Supplies
SUPPLIESNUMBER WHERE TO PLACE THEM Bed padoneon top of the
mattress 1st bed sheettwoon top of the bed pad.2nd bed sheet one on
top of first bed sheet Blanket oneon top of the 2nd bed sheet 3rd
bed sheet one on top of the blanket bed cover oneon top of the
finished bed Pillow with pillow one for single bedPillow is encased
with pillow case 2 for double bed case to be placed at the head
part.
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Steps Procedures Purpose Additional Information1. Lay down the
bed pad on the bed.Place it on top of the mattress, center it and
smooth it tucking in the garter on the corner.Bed pad is intended
to protect the mattress from stains.2. Lay down the first bed
sheetPlace it evenly on top of the bed pad with the center down;
tuck in the sheet under the mattress at bed. Miter all corners then
tuck in the undersides of the sheet tightly covers the
mattress.This bed sheet is intended to cover the bed pad. if
tightly done, the sheet will not easily crumple.3. Lay down the
second bed sheet.Place it is such a way that the finished side of
the hem is faced down at the head of the mattress.The sheet must be
centered in such a way that the top of the sheet is pulled even
with the headboardThis is not only beautiful to look at but is also
designed for the guest convenience.4. Lay down the blanketPut on
top of the second sheet about 6 inches away from the edge of the
mattress (head Portion)This will make the bed appear neat and
clean.5. Lay down te bed coverFor a more presentable appearance; to
protect linen from dirt.
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Make Up of Check Out RoomsThis job should be executed
immediately by the Floor Supervisor and the assigned room boy once
the room is the guest.
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Materials needed: Room boys cart, equipped with amities and
supplies
Steps Procedure Details/Purpose1. Check for items left by
guestIf there are any, surrender them to the housekeeping office
and fill up the Lost and Found Form.Guest may return to claim the
lost item.2. Pull the curtains or blindsPull through the
pulley.This makes the room brighter and more visible during the
make up.3. Adjust aircon to desired temperatureAdjust to desired
coolness through the thermostat control.Room must already be cool
once guest enters the room.4. Remove soiled dishes used during room
service.Place them at the service station for pick up or bring them
to the dishwashing area.Leftovers and soiled dishes can cause pest
infestation and foul odor.
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Vacuum or shampoo the carpet and upholstered furniture Vacuum if
lightly soiled and shampoo if heavily soiled. Follow standard
procedures for vacuum cleaning or shampooing.Dust all
furnitureInclude baseboards window sills, mini-bar racks, bottles,
wooder, trays, etc.For mirrors and window glass use cloth and
polishing chemical.Make sure that all dusts and dirt are
removed.Follow standard procedures in dusting.Polish mirror and all
other metaled fixture.For metaled fixture like switch plates, door
knobs, thermostat control, use metal polish.Metal polish can remove
tarnish and restores the shine and glow of the metaled
fixture.Replenish all room supplies.Install items following
standard quantity and specified location.Refer to standards of
amenities installation.
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5. Empty all ashtrays and waste basket.Empty them into the trash
bag of the cart (if used), wash with soap and water, then wipe dry
with dry cloth.Should there be any valuable thrown into the basket,
pick it up and surrender it to the housekeeping supervisor.Trash
must be promptly eliminated since they can breed pest infestation
and cause foul odor.Lost and Found items are to be recorded in a
lost and found form and in a logbook (see form)6. Wash and wipe dry
drinking glasses,Rinse first with hot water then wash with soap and
water; wipe dry, then wrap with a glass bags.This is done to
prevent bacterial contamination.7. Clean thermos jug then refill
with cold waterClean with soap and water by using brush, then
refill with iced water.This is to prevent bacterial
contamination.8. Strip the bed of linen and pillowcases and replace
themPlace soiled items into the linen canvass of the cart. Get
fresh ones from the cart to replace the soiled ones.Soiled linen
are to be replenished daily.9. Make up the bed.Follow standard
procedures for bed make up.
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When are Rooms made Up or Serviced?1. Daily, unless the guest
refuses a room make-up as when a DO NOT DISTURB sign is hanged on
the door knob of the guests room.2. Whenever a room is vacated
through checkouts.3. Whenever there is a make-up request. The guest
usually hangs in the door knob the sign PLEASE MAKE UP THE
ROOM.
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10. Make up the bathroom Follow standard procedures for bathroom
make-up.11. Fix the curtainsClose the light curtains completely.
for the heavy ones, leave a distance of about 1 foot.To prevent the
sunrays from penetrating the rooms, thereby maintaining the room
temperature.12. Check the overall condition of the room, including
installed fixtures and appliancesSee if the room is properly
cleaned and make-up and nothing is left unattended.Also check the
working condition of TV, shower, etc. Check for safety hazards.
Report any deficiency to your supervisor for her to make service
request.The room boy will be answerable if there is any defect that
is left un-attended due to his negligence in making a thorough
inspection.13. Close the door.
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Executing a Turn Down or NightThis procedure is done late in the
afternoon by the night service room boys.Materials needed: Room
boys cart, complete with stock of supplies and amenities.
Steps Procedures Purpose 1. Roll the room boys cart complete
with supplies towards the guest room.Place the cart in front of the
door.Room make up becomes faster and more efficient when a cart is
used for transporting supplies and amenities to the guest rooms.2.
Active the door bell or knock gentlyGive few seconds in between
knocks or in activating the doorbell.Loud, repeated sound can be
irritating to house guests.
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3. Empty and wash the ashtray.Wipe with dry cloth.To make it
look clean and presentable.4. Wash soiled drinking glassesWash them
with soap and water and wipe dry with clean cloth.5. Check the
bathroom Change soiled towels with fresh cones.6. Turns off the
lights but leave one lamp on.At least one lamp makes the room
visible.One lamp is enough to conserve energy.
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7. Hang the make-up sign.Hang it from the door knob.To make it
convenient for the guest to get inside the bed, without the hassle
of unfolding the bed cover. 8. Draw the heavy curtains back.Pull
the curtain pulley (if any)9. Refill the jug.Refill the jug with
water and ice.10. Remove room service tray if there is
any.Un-cleared leftovers can breed bacteria and foul odor inside
the room.11. Replenish the towels.Use fresh ones.12. Check the
garbage canSee if there is trash and empty it into the trash bag of
the cart, (if a cart is being used). If there is no cart, dispose
them directly to designated disposal areaTrash, especially
left-over foods cause foul odor and breeds bacteria.
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Inspecting a Vacant, Check Out RoomThis task is performed by the
Floor Area Supervisor before the room is sold for occupancy.
Steps ProceduresPurpose 1. Have pen and paper ready.Place them
in your clipboard.For you to write your observations.2. Activate
the doorbell or knock gently.Press the button ( for door bell)This
must be done before entering the room to check if there someone
inside.3. Proceed with the chain lock.Hold it to check whether the
installation is firm.This lock is an added security measure.
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4. Do the inspection clockwise or counter clockwise.Begin form
the closet door to the luggage rack, then to the writing table,
coffee table, and beds down to the bathroom.Concentrate on one area
of the room first before going to the other areas. Check the closet
door if it is swinging, derailed, or has scratch marks.Check the
closest light if it is in working condition. Check the hangers and
place all hooks in one direction.Do it part by part so as not to
miss any item. Any defect, no matter how minor can become a cause
for complaint. Find out if there is a need to change the bulb or if
any repair is needed.5. Check the shoehorn inside the closet ( if
available)See if the hook hangs on shoehorn.Make sure there are 2
pieces of shoe cloth inside.6. Proceed to the luggage rack Find out
if there are dusts or scratches that need attention.Check the
drawers for any item left by the guest and if there is any;
surrender it to the lost and found section.Check the cleanliness of
any picture frame hanging on the wall.
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7. Check the condition of the television (TV) set. Switch it
tune to the different channels to check if it in working condition.
Remove all dust on top of the TV. Should there be any defect,
inform the supervisor who will make a request for repair.
Complaints and room amenities can be avoided when everything is
checked before guest occupies the room.8. Check the cleanliness of
the writing table.Check for dust and stains and laundry list are
available.A dirty table is an eyesore. Check for dust and
scratches.9. Check the laundry paraphernalia.Find out if the needed
items like laundry bags and laundry list are available.These items
are used by the guest when making request for laundry.10. Check the
coffee table.Make sure that the table is equipped with an ashtray
and a match. The match should be positioned against one side of the
ashtray with the logo prominently showing.Check whether the easy
chairs are properly placed at the sides of the table. Also check
whether magazines underneath the coffee table are properly set
up.11. Check the Nite table (if used) telephone, radio and alarm
clock.Make sure that all parts of the Nite table, including the
bulb, body, etc. whether the bulb is in working condition, and
equipped with the right wattage. Telephone should be disinfected
with alcohol or Lysol.Any defect or damage should be immediately
referred to the facilities maintenance section for corrective
action.
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12. Check the beds. Check whether the linen is fresh and
properly installed. 13. Check the air-conCheck whether air-con is
in working condition.14. Check the bathroom.Check the mirror and
marble walls for dust and scratches.See if mirrors are properly
cleaned or polished. Check whether fixtures have water and soap
marks.Check supplies like towels and facial and toilet tissues
toilet if they are complete or need to be replenished.Find out if
there is any defect in tiles, walls, sink, and lavatory and
indicate any defect in the report. Make service request immediately
after the room check.15. Release or declare the room vacant and
ready for sale. If everything is in order and amenities are
complete and properly installed, then the room is declared vacant
and ready for occupancyRooms are not supposed to be sold for
occupancy unless until they are thoroughly checked for cleanliness
and safety and that the required amenities are properly installed
and not defective.Make a room status report.Indicate in the room
status chart the status of the room asvacant ready if everything is
in order. If there is a defect, place OOO (out of order).This
report goes to the desk clerk to serve as guide in a assigning
rooms to the guests.
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SANITATION IN HOUSEKEEPINGThe health and safety of guests and
house occupants is a moral responsibility of any hospitality
establishment. It is therefore necessary that cleanliness and
sanitation be consistently maintained to protect guests and
occupants from bacterial contamination that can cause illness and
disease. Any outbreak of food poisoning or other diseases that
emanate from unhygienic conditions in a hotel can mean an
irresponsible damage to the reputation of the company, a loss of
patronage. There is also a risk of losing a government license if
the hotel is sued for damages. Dirty surrounding, equipment, and
untidy personnel are certainly a bad advertisement to any eatery,
hotel, lodging house or any hospitality establishment.
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What is Sanitation Sanitation refers to the maintenance of
healthy and hygienic condition that is free from disease-causing
organisms.What appears to be clean may always be sanitary. CLEAN
means free from visible soil or dirt while SANITARY means free from
disease-causing organism and other harmful contaminants which are
often not visible to the eyes. One can find linen that is without a
spot, a glass that sparkles and a sink that is wiped-clear of dirt.
But these objects, although clean on the surface, can in fact
harbor invisible disease agents or harmful chemicals. They may not
sparkle on the surface, but they are free of disease agents and are
therefore SANITARY if they have been sanitized.
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What are Microorganisms and how do they multiply? The word
microorganism is coined from the Greek word micro (meaning small)
organism (meaning living being) Microorganisms are tiny, living and
active beings that rapidly multiply in numbers. These minute forms
of life can only be seen with the aid of a microscope. They are
alive, take in nourishments, discharge waste and reproduce rapidly
if given the right conditions. The cell enlarges and then divides
into two. Each of the two bacteria may divide into more cells and
so on. The multiplication process may occur several times in an
hour, resulting to tremendous increase of bacteria, up to billions,
if not controlled.Micro - organisms can live anywhere a human being
can. They can be found in abundance in or nearly every particle of
life on earth. They survive in hotter or colder temperatures and a
wider range of atmospheric condition than do human. Generally
speaking, they thrive in a warm, moist environment that is neutral
or slightly acidic. They multiply slowly and lower temperature but
freezing does not kill them. It only inhibits their growth. High
temperature (heat) could kill most bacteria but some would even
survive an hour of boiling.The growth of bacteria is also inhibited
in very acidic media. That is why vinegar and citrus fruits are
virtually never vehicles for disease-causing bacteria. Many foods
like meats are favorable for the growth of bacteria.When a house or
building is not properly maintained in terms of housekeeping, it
invites microorganisms or bacteria as well as pests and provides
conditions for them to multiply rapidly. When this happens,
occupants become susceptible to various forms of illness and
disease like H-fever, typhoid, fever, malaria and other fatal
ailments.
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Bacteria breeds in unsanitary, moist and slightly acidic
environment like:
Dirty surroundingsWet, un-disposed and uncovered garbage
Stagnant and dirty waterCrowded places like storerooms that are
dirty.Un-disposed, uncovered left-over foodsDirty and un-sanitized
containers, pans, and utensils.
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Prevention of Bacterial ContaminationTo prevent the entry and
proliferation of bacteria in a house or building, unsanitary
conditions must be eliminated by way of:
1. Keeping all parts of the house clean and free of dirt.
Cleanliness and order must be seen in all corners, surfaces, under
the fixtures, baseboards and furniture, in the ceiling, stockroom,
inside cabinets, and drawers, bathrooms, kitchen, grounds, lounges,
and bedrooms. 2. Stagnant water in cans, pails, and drums (if one
is used) should always be covered so that it does not become a
breeding place for mosquitoes. Insects are carriers of
disease-causing micro-organisms.3. Moist foods and food leftovers
must be wrapped in plastic before they are thrown into garbage.4.
Since bacteria thrive in moist media, wet garbage must be contained
in garbage cans that are underlined with plastic, to be tied, and
then disposed immediately. They should always be kept covered to
prevent the entry of insects.5. Storerooms and closets must not be
crowded and should be cleaned and fumigated from time to time.
Unnecessary and unutilized materials only serve as trash and must
therefore be eliminated.
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6. All critical areas for public use like sinks, washrooms
should always be sanitized with sanitizing chemicals to kill
existing bacteria.7. Re-usable personal items like glasses,
cutleries and other eating utensils should not just be washed with
soap and water but must also be sanitized from time to time with
sanitizing detergents. Same thing must be done with linen like
towels and bed sheets.8. Personal items (glasses, linen, cutleries,
etc.) used by sick people should be segregated and also sanitized
to protect other house occupant from contamination.9. Housekeepers
are advised to protect themselves from contamination by using
protective devices. Hand gloves maybe used for cleaning or
sanitizing comfort rooms or lavatories and face masks when doing a
fumigation to protect a person from inhaling chemicals.10. All
entrance and windows must be covered with protective screen to
prevent the entry of insects11. Automatic locks are also advised.
Likewise, holes in walls, ceiling and else where are possible
source of entry of rats and cockroaches and must be patched up
immediately.12. Protect the food from insects by covering them or
by placing them inside refrigerators when not being served or not
consumed immediately.13. Perishable foods should be stored in
appropriate temperature to prevent spoilage.
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14. All utensils, containers and equipment used for cooking and
serving must be washed and if possible sanitized immediately after
using since the food residues in them can be a breeding place of
bacteria insects.15. Avoid serving with bare hands, use serving
spoon. Sick people must not be allowed to serve or look foods.
Utensils used for tasting must be set aside immediately.16. Patch
up all holes in every pert of the house especially in corners and
ceilings since they become an entry point and hiding places of
insects.
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GARBAGE AND REFUSE MANAGEMENTGarbage Containers1. Garbage and
refuse must be kept containers that:* are durable*are easily
cleanable* are insect-proof* are rodent-proof* do not leak* do not
absorb liquids2. Plastic bags and wet-strength paper bags may be
used to line these containers. These bags may also be used for
storage inside the food service establishment.3. Cover all
containers used in food preparation and utensil-washing areas.4.
Containers stored outside the establishment must be:Easy to
cleanProvided with tight-fitting lids, doors, or coversKept covered
when not in actual use.
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Garbage Storage1. Store garbage and refuse in a way that insects
and rodents can not get into them.2. Do not store unprotected
plastic bags, wet-strength paper bags or garbage outside the
building.3. Cardboard or other packaging materials that do not
contain garbage do not have to be stored in covered container.4.
Garbage or refuse storage rooms must be made of easily cleanable
non-absorbent, washable materials.5. Rooms must be kept clean, be
insect-proof and rodent-roof, and must be large enough to store the
garbage and refuse container that accumulate. They should also be
clean and covered from public view.6. Store outside garbage/ refuse
containers, dumpster, and compactor systems on a smooth surface of
non- absorbent material, such as concrete or machine-laid asphalt
that is kept clean and in good repair.
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Keep drain plugs in containers designed with grains, in place at
all times, except during cleaningProvide enough containers to hold
all the garbage and refuse that have accumulated. Clean containers
frequently to prevent insect and rodent attraction. Clean
thoroughly on the inside and outside.In washing containers, provide
suitable facilities, including hot water and detergent or
steam.Liquid waste derived from compacting should be disposed of as
sewage.
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Refuse Disposal1. Garbage and refuse must be disposed of often
enough to prevent odors and the attraction of insects and rodent.2.
Keep areas around incineration facilities clean and orderly. It
garbage or refuse is eradicated by burning, use legal, controlled
incineration that prevents particles from entering the
atmosphere.3. Do not place food scraps in protected sanitary
container.4. Do not allow containers to overflow.5. Do not stack
refuse containers.6. Report broken or refuse containers.7. Keeps
hands out of mechanized garbage disposal machines.
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Waste SegregationIn the Philippines as well as in most
countries, there is a government mandate that there will be no
collection of garbage unless they are properly segregated. With the
segregation scheme, it will be easier to identify the proper method
of garbage disposal whether to recycle, to compost or totally
discard.
Waste can be segregated as1. biodegradable and2.
Non-biodegradable.
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Biodegradable wastes include organic waste, e.g. kitchen waste,
vegetables, fruits, flowers, leaves from the garden and
paper.Non-biodegradable waste can further segregated into:1.
Recyclable waste plastics, paper, glass, metal, etc.2. Toxic waste
old medicines, paints, chemicals, bulbs, spray can, fertilizer and
pesticide containers, batteries, shoes polish.3. Soiled hospital
waste such as cloth soiled with blood and other body fluids.
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Household waste should be separated daily into different
categories of waste such as wet and dry waste, which should be
disposed of separately. One should also keep a bin for toxic wastes
such as medicines, batteries, dried paint, old bulbs and dried shoe
polish. Wet waste, which consists of leftover foodstuff, vegetable
peels, etc., should be put in a compost pit and the compost could
be used as manure in the garden. Dry waste consisting of cans,
aluminum foils, plastics, metal, glass and paper could be
recycled.Toxic and soiled waste must be disposed of with utmost
care. Certain items are not biodegradable but can be reused or
recycle. In fact, it is believed that a larger portion can be
recycles, a part of it can be converted to compost, and only a
smaller portion of it is real waste that has no use and has to be
discarded.
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Recycling and Segregation of WasteRecycling means separating,
collecting, processing, marketing and ultimately using a material
that would have been thrown away. For example a glass is 100%
recyclable and can be used over and over with no loss in quality.
The process of creating new glass from old is also extremely
efficient, producing virtually no waste or unwanted by
products.Quality product and packaging are being made from
recovered materials. We can all help create markets for recyclables
by buying and using these products.
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Advantages of Recycled:1. Recycling minimizes the use of
landfills and incinerators in reducing waste.2. Recycling protects
our health and environment when harmful substances are removed from
the waste stream.3. Recycling conserves our natural resources
because it reduces the need for materials.
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Goods Made of Recycled MaterialsOne way of reducing waste is for
lodging establishments to select items in packages and containers
made of recyclable materials such as:1. Paper newspaper, office
paper, cardboard and other paper types.2. Yard trimming grass,
leaves, and shrub and tree clippings are recycled by composting.3.
Glass bottles and jars (clear, green, and amber).4. Aluminum
beverage container.5. Other metals steel cans, auto bodies,
refrigerators (coolants such as Freon typically require special
recovery and recycling procedures), and stoves 6. Batteries - both
dry cell (toy/watch/flashlight batteries) and wet cell (vehicle
batteries).7. Used motor oil vehicle crankcase oil and oil
filters.8. Plastics soda bottles, milk jugs, bags and detergent
containers.9. Other household items such as clothes and furniture
are often recycled by donating them to charities or service groups
that will repair and sell them or distribute and use them. This is
more correctly classified as reuse than recycling since the items
are not broken down into their constituent materials and reformed
into new products. Tires are also recycled.
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Some measures that are being adopted to facilitate recycling of
waste:
1. Curbside collection. This program offers scheduled pick-up of
separated, recyclable products from the curb like trash collection.
The company performing the pickup service will generally supply
homes on the pickup route with specially marked containers for
holding the items to be collected.2. Drop-off centers are sites set
up for us to leave materials for recycling. They serve as
convenient central pick-up location for processors or recyclers.3.
Buy-back center pay consumer for recyclables materials. Many people
recycle aluminum cans, plastic, and glass pop bottles at buy-back
centers.4. Waste companies buy recyclables from offices, business,
institutions, school, and industries. They may be contracted by a
local government to provide curbside collection to private
homes.
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Takes advantage of businesses and organizations which provide
collection opportunities. For examples, many grocery store collect
bags for recycling, garages often accept used motor oil, auto
supply store typically buy-back used vehicle batteries, and scout
groups collect newspapers as fund raising event.Think of ways to
reduce the amount of material that gets added to the waste stream.
Dont throw away what you can use again. Leave grass clipping on the
lawn or compost them with other yard and kitchen waste. Donate
unwanted items that are in good, or least, repairable,
condition.
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PEST CONDITIONPest and insects carry disease-causing organisms.
Rodents for instance usually carry bacteria that can cause food
spoilage and food poisoning. It is therefore important for any
housekeeper to understand how pests breed and multiply so that
appropriate preventive and control measures can be taken.
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Kinds of Pest, Their Biology and Characteristics1. Rats, Rodents
or MiceEat tremendous amount of food of its sizeIts hairs and
dropping contaminate foodCan cause fire by gnawing electric
wiring.Carrier of disease like typhoid fever and jaundiceExcellent
climbers and good swimmers.Rest in secure places like burrows and
double walls between floors and piles of rubbish.Can squeeze
through a inch holeCan drop in 50 feet yet survive.Come in
different kinds, color and sizes
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Control Measures1. Maintain proper sanitation. Without food they
cannot survive so do not give them access to food by covering all
food and stagnant water.2. Cover all possible entrances by using
screen, by patching up holes and by closing doors all the time.3.
Use rat poisoning or rat baiting to eliminate rats.4. Destroy their
hiding places like crowded storerooms. Decongest the stockroom,
fumigate and keep them clean.5. Use rat proofing to get rats that
are already inside.
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Roaches(German, America, Oriental)
They carry disease-causing bacteria on their bodies and deposit
them on food through their excreta, vomit and bodily contact.The
female lays 25-40 eggs depend at one time, enclosed in a leathery
pouch called ootheca (she lays 80-120 ootheca)Hatching of their
eggs depends on the temperature and ranges from 4-5 weeks or 32-42
days.Flattened bodies allow them to hide in narrow crack ,
crevices, cabinets, hallow walls, plumbing areas, dark places and
hard to reach areas.
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Control Measures1. Preventive proper sanitation, preventive of
entrances and elimination of harborages.2. Corrective application
of liquid pesticides like residual knockdown and spray
insecticides.3. Through and frequent treatment is recommended.
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3. FliesCarriers of bacteria that cause variety of human
diseases like typhoid, dysentery, diarrhea, cholera,.etc.They feed
on human and animal wastes; their bacteria stick to mouth foot and
hair and are deposited in the food intended for human
consumption.They lay eggs 150 at one time; hatch in 24 hours or
less and within 10 days after emergence from pupa.
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Control Measures1. Start with sanitation, follow proper cleaning
procedures, and promptly remove wastes from the area.2. Keep all
garbage cans covered. Once disposed, clean the can thoroughly 3.
Treat all breeding places with larvicide.4. Use residual spray,
poison baits and space spraying control.5. Open and clean floor
drains at least weekly.6. Food particles must not accumulate in
floor walls and junctions.
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4. MosquitoesBlood-sucking insects that annoy man and other
animals.They do not only transmit various diseases like malaria,
yellow fever but they also make potential recreational areas
unsuitable for development.Female mosquitoes usually need a blood
meal in order to survive and lay eggs. Males do not feed on the
blood but on nectar and other plant juices.Eggs laid in pools,
growing plants, canals, empty barrels, tin cans, etc. hatch in one
to 3 days depending upon weather conditions. Two or three days
after emergence, the female mosquito takes her first blood meal and
now ready to deliver the first batch of eggs, ranging from 15 to
140 or an average of 57. Average life span is 30 days.
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Control Measures1. Remove stagnant water. Drain the pool or drum
of water.2. Employ mechanical control like screens and mosquito
nets.3. Utilize larvae control. Pour larvicide chemical like
kerosene and malathion on canals and other bleeding places.4.
Utilize residual/knockdown spraying of non-toxic chemicals. Methods
of application may take the form of space sprays, residue or
smokes.5. Apply repellant chemical.
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1. Take proper measures to minimize the presence of rodents,
flies, cockroaches and other insects around the premises.2. Keep
the premises in a condition that prevents the hiding or feeding of
insects or rodents.3. Implement a strong housekeeping program with
the help of a licensed, reliable pest Control Company.4. Opening to
the outside must be protected against the entrance of rodents and
flies by:Using tight-fitting, self-closing doorsClosing
windowsInstalling ScreenControlling air currentsOther means
Screen doors must be self-closing. Screens for windows, doors,
skylights, transoms, intake and exhaust air dusts, and other
openings to the outside must be tight fitting of breaks.General
Control Measures
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Use of Pesticides/InsecticidesPesticide label:Highly toxic
danger (poison) skull/cross bone.Moderate low warning (poison)
skull/cross boneLightly toxic caution (poison) skull/cross
boneRelatively non- toxic caution
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Methods of Application of Insecticides/Pesticides1. Spraying
refers to dispensing of pesticide on affected areas by the use of
sprayer or compressed air sprayer.2. Misting releasing pesticide
chemicals with the use of misting machine.3. Fogging makes use of a
gaseous form of pesticide coming from a fogging machine that can
reach high/unreachable areas.