Customer Opmizing the Experience... helping our Clients to Become More Compeve “ ” Who We Are HGS, part of the mul-billion dollar Hinduja Group, provides award-winning, holisc outsourcing soluons that opmize the customer experience, and make our clients more compeve. What We Do Markeng and Digital Enablement Services Through a combinaon of behavior-based web design, social media opmizaon, mobile enablement, and mul-channel campaign management, we support your customer journey from the start. Consumer Interacon and Transacons Regardless of channel, every consumer interacon should be speedy, accurate, empathec, and effecve. Taking a customer-focused, integrated approach to mulchannel engagement, we helps you reduce operaonal costs while opmizing revenue generaon. Business Services From analycs and insight to claims processing, invesgaons, staffing and reporng, we apply business intelligence to drive workflow and process efficiencies that improve your business speed and accuracy. Healthcare Consumer Electronics and Technology Consumer Products/ Retail Banking Insurance Telecom Our Primary Industries
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Transcript
CustomerOptimizing the
Experience...helping our Clients
to BecomeMore Competitive
“
”
Who We AreHGS, part of the multi-billion dollar Hinduja Group, provides award-winning, holistic outsourcing solutions that optimize the customer experience, and make our clients more competitive.
What We Do
Marketing and Digital Enablement Services
Through a combination of behavior-based web design, social media optimization, mobile enablement, and multi-channel campaign management, we support your customer journey from the start.
Consumer Interaction and Transactions
Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. Taking a customer-focused, integrated approach to multichannel engagement, we helps you reduce operational costs while optimizing revenue generation.
Business Services
From analytics and insight to claims processing, investigations, staffing and reporting, we apply business intelligence to drive workflow and process efficiencies that improve your business speed and accuracy.
Healthcare Consumer Electronicsand Technology
Consumer Products/ Retail Banking Insurance
TelecomOur Primary Industries
Where We Are HGS has 40+ years of experience and is trusted by a number of the world’s most recognized brands. With 59 locations and over 26,000 employees globally, we have the scale and breadth to achieve your transformational business goals.
19 Centers and 5900 employees located in North America
“ We are pleased to have been an HGS partner since 2007! We are proud of the fact that you have represented us to more than 6 million of our customers! ”
“ HGS has come up with really good ideas to increase performance. They continue to have a strong leadership presence and good governance ”
Head of Customer Service DeliveryFortune 500 Financial Services Company
“ Always willing to step up and deliver on our requests. [HGS] has main-tained a strong performance… The management team at the HGS site are true partners and great individuals to work with ”
Head of Customer Service DeliveryLeading North American Telecommunications Provider