The Services Research Company Digital Reinvention for the Cognitive Era A Webinar Discussion with IBM and Applied Materials June 16 th , 2016 Host: Phil Fersht, CEO & Chief Analyst, HfS Research [email protected]@pfersht #hfsresearch Web: www.hfsresearch.com | Blog: www.horsesforsources.com
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HfS Webinar Slides: Digital Reinvention For the Cognitive Era
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The Services Research Company
Digital Reinvention for the Cognitive Era A Webinar Discussion with IBM and Applied Materials
June 16th , 2016
Host:
Phil Fersht, CEO & Chief Analyst, HfS [email protected]@pfersht #hfsresearch Web: www.hfsresearch.com | Blog: www.horsesforsources.com
• World’s largest taxi company owns no Taxis:• Uber• The most popular media owner creates no content:• Facebook• Largest accommodation provider owns to real estate:• Airbnb• Largest phone companies own no telecom infrastructure:• Skype, WeChat• World’s most valuable retailer has no inventory:• Alibaba• Fastest growing banks have no actual money:• SocietyOne• The world’s largest movie house owns no cinemas:• NetFlix• Largest software vendors don’t write the apps:• Google• The most popular emerging research firm doesn’t sell research reports:• HfS
Data is Eating our World!
2020 Vision: The “Intelligent OneOffice” will emerge
– The thought of just having a “vendor “ delivers a perspective of a price based, transactional, point solution. Collaborative solutioning, partnering and shared outcomes are now the focus of real business value. Pricing models are changing to reflect this.
– Talent and scale is always in flex. Effectively meeting the need of a pivoting demand requires a hybrid approach … business & IT
– Clients are looking for “consumer grade” solutions that demand an enterprise wide awareness (front, back, middle) and digital capabilities designed for delightful outcomes. Cloud, Analytics, Mobile, and Social interaction with Security is table stakes.
– Commitment to outcomes are stronger, based on unique differentiators aligned to each client’s individual culture and desired pace of change.
What types of skills do we need now versus the future?
• To what extent are the following talent requirements increasing in importance, in order to gain more value from your operations? (Increasing significantly)
32%
34%
34%
36%
36%
39%
27%
27%
29%
27%
29%
36%
Analytical prowess to improve operations /productivity
Exploring new ways of partnering across theservices ecosystem
Understanding / using digital technology toimprove business performance
Proactively identifying new ways of doing thingsthat break old habits
Understanding / using automation to improvebusiness performance
Defining business outcomes
VP and Below SVP +
Source: “Intelligent Operations" Study, HfS Research 2016
“Cognitive is the destination, and digital is the necessary path to get there.”
Ginni Rometty, CEO, IBM
About HfS Research
We coined the As-a-Service Economy term because we see a profound change under way that is more all-encompassing than a simple business model or product line. It's a global shift that will leave few sectors of business or society untouched.
To help our clients and the market get to the As-a-Service Economy, we serve the strategy needs of business operations and IT leaders across finance, supply chain, human resources, marketing, and core industry functions in organizations around the world. HfS provides insightful and meaningful analyst coverage of best business practices and innovations that impact successful business outcomes, such as the digital transformation of operations, cloud-based business platforms, services talent development strategies, process automation and outsourcing, mobility, analytics and social collaboration. HfS applies its acclaimed Blueprint Methodology to evaluate the performance of service and technology in terms of innovating and executing against those business outcomes.
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