Catherine Dutton, Ph.D. Corin Walker, M.S. Texas Woman’s University Instructional Support Services aka Training Facult
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Catherine Dutton, Ph.D.Corin Walker, M.S.
Texas Woman’s UniversityInstructional Support Services
aka Training Faculty
approx. 14,000 students
non-traditional students
90% faculty adoption of LMS
Blackboard @ TWU
2,500 live classes in Blackboard/semester
Blackboard 9.1 sp5
Where we’ve been
focus on
technology
Where we’ve beenTechnical documentation
Individual training
Blackboard support phone line
Face-to-face workshops
How did that work?
A typical face-to-face workshop
Then we upgraded
And everyone came!
What didn’t work
Weekly online “dropins”15 minute tip, 30 minute open Q&AVia Adobe Connect
Weekly building walkthroughs
After the Upgrade…
Back to status quo!
The new plan
Videos of complex and common problems Monthly building walkthroughs
Streamline helpdesk proceduresWeekly tips targeting needs
Context to documentationWeekly open labs
Social media
Self-Help DocumentsLibrary of over 80 documentsFaculty & StudentsAdded context All in one and piecesNew topics added based on tickets and e-mailsGetting Started Guides
www.twu.edu/blackboard
Website Facelift
A New Look!
BlackboardTips
Delivered to e-mail
Concise
Tech use and application
Archived on blog
Social Media
BlogYouTubeFacebook
One message, multiple messengers!
Blackboard Byteswww.youtube.com/twutechknow
http://youtube.com/twutechknow
Open Lab
Weekly event
Consistent time and place
drop-ins & appointments
No set topics
Walkthroughs
“How is your technology?”
Monthly themePaper & electronic handouts
3-4 days a month
Rotate schedule
iPad for documents
What are you doing?
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