Helpdesk Ticket User Manual - Mumbaiautodcr.mcgm.gov.in/bpams/downloads/MCGM/MCGM_Helpdesk_Ma… · SoftTech Engineers Pvt. Ltd Helpdesk Ticket User Manual ge 2 Contents 1. How to

Helpdesk Ticket User Manual

SoftTech Engineers Pvt. Ltd


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Contents 1. How to login in Helpdesk?.................................................................................................................... 3

2. How to raise a New Ticket? ................................................................................................................. 5

3. How to view New Tickets? ................................................................................................................. 11

4. How to check Knowledge Base? ...................................................................................................... 12

5. How to check Recently Viewed Tickets? ....................................................................................... 13

6. How to search Ticket? ......................................................................................................................... 14



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1. How to login in Helpdesk?

Step 1:- Open MCGM Architects Login Console.

Step 2:- Enter login credentials and click on ‘Login’.



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Step 3:- Click on ‘Help Desk’.



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2. How to raise a New Ticket?

Step 1:- Click on ‘+New ticket’.

Step 2:- New ticket form will be displayed.



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Step 3:- Enter the following details 1. Subject 2. Description

Step 4:-Select the ‘Category’ from the dropdown.



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Step 5:- Select the ‘Priority’.

Step 6:-Click on ‘Submitted at (Office)’ to select the Office at which zone application is submitted.



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Step 7:-Enter the ‘Application/proposal no’.



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Step 8:-Click on ‘Attach a file’ to attach the attachment (drawing or report or screenshot).

Step 9:-Click on ‘Submit’.



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Step 10:- Generated Ticket will be displayed once you clicked on ‘Submit’.



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3. How to view New Tickets?

Step 1:-1. User can check unresolved ticket by click on ‘Unclosed’ 2. User can see all ticket by click on ‘All (Including Closed)’. 3. User can track the Ticket status according to categories.



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4. How to check Knowledge Base?

Step 1:- Knowledge base. -In Knowledge base window User can check a store of information or data that is available to draw on.



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5. How to check recently Viewed Tickets?

Step 1:- Click on Recently viewed ticket. -Recent ticket will be displayed here .



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6. How to search Ticket?

Step 1:- Enter the Ticket number on Search field to find the ticket in your console.

Helpdesk Ticket User Manual - Mumbaiautodcr.mcgm.gov.in/bpams/downloads/MCGM/MCGM_Helpdesk_Ma… · SoftTech Engineers Pvt. Ltd Helpdesk Ticket User Manual ge 2 Contents 1. How to

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