Hearing vs Listening

Hearing vs. ListeningWas I paying attention?

2013, Rahul Pratap Singh Kaurav

Hearing vs. ListeningDo you think there is a difference between hearing and listening?

Hearing is simply the act of perceiving sound by the ear. If you are not hearing-impaired, hearing simply happens.

Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. Listening leads to learning.4-*

Most people tend to be "hard of listening" rather than "hard of hearing."

2013, Rahul Pratap Singh Kaurav

Listening. . . is intermittent.. . . is a learned skill.. . . is active.. . . implies using the message received.4-*

The Process of Listening4-*

Obstacles to Effective ListeningPhysical distractionsPhysiological distractionsPsychological distractionsFactual distractionsSemantic distractions4-*

Promoting Better ListeningDesire to listen.Focus on the message.Listen and write for main ideas.Understand the speakers point of view.Provide feedback.Listen with the body.

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Types of ListeningActive vs. Passive Positive vs. Negative

What Kind is it?ContentCriticalEmpathic Analytical 4-*

Listening Importance

Most frequently used communication skill 50% of typical workday spent communicating of this 50%, 45% is spent listening 45% of business persons salary earned listening

Good listeners are perceived as more intelligent save time, energy, and other resources increase chances for advancement and success4-*

Improving Your Listening SkillsIdentify Objectives

Know Your Listening Habits

Generate Motivation and Energy

Eliminate Distractions

Ask questions Closed Open

Evaluate Your Progress4-*

Effective Listening

Effective listening requires an understanding that it is not just the speaker's responsibility to make sure he/she is understood. 4-*

8 Commandments of Effective ListeningStop talking! Consciously focus your attention on the speaker. Put the speaker at ease: Relax, smile, look at the speaker and help that person feel free to talk. Look and act interested. Remove distractions: turn off the TV; close the door; stop what you are doing, and pay attention. Listen for what is not said. Ask questions to clarify the meaning of words and the feelings involved, or ask the speaker to enlarge on the statement. Be aware of "tune out" words. Avoid arguing mentally. Listen to understand, not to oppose. Be patient. Don't interrupt the speaker. Hold your temper! Try to keep your own emotions from interfering with your listening efficiency. Empathize with the speaker. Try to "walk in the other's moccasins" so you can feel what that person is feeling and understand the point of view the speaker is trying to convey.4-*

8 keys to effective listening

Find areas of interest. The Poor Listener: Tunes out dry topics. The Good Listener: Seizes opportunities: "What's in it for me?"Judge content, not delivery. The Poor Listener: Tunes out if delivery is poor. The Good Listener: Judges content, skips over delivery errors.Hold your fire. The Poor Listener: Tends to enter into argument. The Good Listener: Doesn't judge until comprehension is complete.Listen for ideas. The Poor Listener: Listens for facts. The Good Listener: Listens for central theme.Be a flexible note taker. The Poor Listener: Is busy with form, misses content. The Good Listener: Adjusts to topic and organizational pattern. 4-*

8 keys to effective listeningcontinuedResist distractions. The Poor Listener: Is distracted easily. The Good Listener: Fights or avoids distractions; tolerates bad habits in others; knows how to concentrate.Keep your mind open. The Poor Listener: Reacts to emotional words. The Good Listener: Interprets emotional words; does not get hung up on them.Thought is faster than speech; use it. The Poor Listener: Tends to daydream with slow speakers. The Good Listener: Challenges, anticipates, mentally summarizes, weights the evidence, listens between the lines to tone and voice.4-*

Evaluation of your ListeningI look for areas of interest when people speak.I focus on content rather than delivery.I wait to respond until I understand the content.I listen for ideas and themes, not isolated facts.I take notes only when needed.I really concentrate on what speakers are saying.I stay focused even when the ideas are complex.I keep on open mind despite emotionally charged language.Always Frequently Occasionally----- ------ ----------- ------ ----------- ------ ----------- ------ ----------- ------ ----------- ------ ----------- ------ ------

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THOUGHT OF THE DAY4-*

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