Please refer to important disclosures at the end of this report Market Cap Rs8321bn/US$112.1bn Year to Mar FY20 FY21 FY22E FY23E Reuters/Bloomberg HDBK.BO/HDFCB IN NII (Rs bn) 562 649 757 891 Shares Outstanding (mn) 5,524.1 Net Profit (Rs bn) 263 311 377 457 52-week Range (Rs) 1627/1002 EPS (Rs) 47.9 56.4 68.3 83.0 Free Float (%) 74.0 % Change YoY 23.7 17.9 21.1 21.4 FII (%) 40.1 P/E (x) 31.0 26.3 21.7 17.9 Daily Volume (US$'000) 1,85,860 P/BV (x) 4.8 4.0 3.5 3.0 Absolute Return 3m (%) 1.9 P/ABV (x) 4.8 4.1 3.6 3.1 Absolute Return 12m (%) 45.9 GNPA (%) 1.3 1.3 1.3 1.3 Sensex Return 3m (%) 7.6 RoA (%) 1.9 1.9 2.0 2.1 Sensex Return 12m (%) 53.1 RoE (%) 16.4 16.6 17.3 18.2 Equity Research June 25, 2021 BSE Sensex: 52699 ICICI Securities Limited is the author and distributor of this report Company update Banking Target price: Rs1,818 Shareholding pattern Sep '20 Dec '20 Mar '21 Promoters 26.0 26.0 26.0 Institutional investors 60.1 60.8 60.8 MFs and others 14.0 13.4 13.0 FIs/Banks 0.0 0.1 0.0 Insurance Cos. 8.5 7.8 7.7 FPI 37.6 39.5 40.1 Others 13.9 13.2 13.2 Source: BSE Price chart 500 700 900 1100 1300 1500 1700 Jun-18 Dec-18 Jun-19 Dec-19 Jun-20 Dec-20 Jun-21 (Rs) HDFC Bank BUY Maintained Annual report analysis – Raising the bar higher; embarking on project ‘Future Ready’ Rs1,506 Demonstrating responsible leadership (theme for FY20 annual report), HDFC Bank’s FY21 annual report highlights how it is cruising ahead despite headwinds, driving aspirations of inclusive growth and catalysing the next wave of transformation. It humbly accepts technology, besides strength, also as an area of improvement and is embarking on scale changing technology adoption and transformation agenda to drive ambitious growth plan. The aim is to keep the system always ON, SECURE and PERFORM at SCALE. It has also unveiled project ‘Future Ready’ to add strength to its strategic and execution muscle. It includes: 1) Identifying growth engines (created new business segments of MSME and rural banking), 2) adding digital marketing as another key delivery channel, 3) expanding semi-urban and rural markets, 4) creating a new digital factory to foster innovation, and 5) putting in place the right talent and further strengthen its core functions to drive project ‘Future Ready’. This, coupled with superior metrics, granularisation of deposits, improving RWA profile, capital buffer (tier-1 of 17%), cost efficiency and 60bps precautionary buffer, reinforces confidence in its resilience. Maintain BUY with an unchanged target price of Rs1,818. ‘Run and Build the Bank’ of the future: The bank is building on its execution muscle by creating future growth engines focusing on business verticals (MSME, rural banking, semi-urban/rural markets etc) and delivery channels (digital marketing along with branches and VRMs), with digital technology being the driving force. It will ‘Run and Build the Bank’ of the future with vision to make HDFC Bank the most preferred ‘un-bank’ experience for new India. Building new competencies is a key pillar of digitisation strategy: The Bank has taken regulatory intervention on technology outage issues as an opportunity to improve and redouble its efforts to fix this problem for good. Third party audit of the Bank’s IT systems is now over and the report has been submitted to the regulator. It now awaits the decision from the RBI. It has adopted a three-dimensional approach to building new competencies through digital factory, enterprise factory and enterprise IT, and encompassing targeted efforts to gain new skills, new technologies and new ways of working. It has now embarked on a scale changing technology adoption and transformation agenda to help drive ambitious future growth plans. Specific initiatives include: Infrastructure scalability, Disaster Recovery (DR) resiliency, Security Enhancements and Enhanced Monitoring Mechanisms. Incremental financial data points from annual report: 1) Granularisation of deposits (proportion of top 20 depositors coming down to as low as 4%), 2) top 20 borrower concentration has further inched up to 13% as growth was led by large corporate segment, 3) incremental lending is in favour of public sector entities, 4) MSME lending crosses Rs2tn mark – a part of future growth engine. INDIA Research Analysts: Kunal Shah [email protected]+91 22 6637 7572 Chintan Shah [email protected]+91 22 6637 7658 Piyush Kherdikar [email protected]+91 22 6637 7465
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Please refer to important disclosures at the end of this report
HDFC Bank BUY Maintained Annual report analysis – Raising the bar higher; embarking on project ‘Future Ready’ Rs1,506
Demonstrating responsible leadership (theme for FY20 annual report), HDFC Bank’s FY21 annual report highlights how it is cruising ahead despite headwinds, driving aspirations of inclusive growth and catalysing the next wave of transformation. It humbly accepts technology, besides strength, also as an area of improvement and is embarking on scale changing technology adoption and transformation agenda to drive ambitious growth plan. The aim is to keep the system always ON, SECURE and PERFORM at SCALE. It has also unveiled project ‘Future Ready’ to add strength to its strategic and execution muscle. It includes: 1) Identifying growth engines (created new business segments of MSME and rural banking), 2) adding digital marketing as another key delivery channel, 3) expanding semi-urban and rural markets, 4) creating a new digital factory to foster innovation, and 5) putting in place the right talent and further strengthen its core functions to drive project ‘Future Ready’. This, coupled with superior metrics, granularisation of deposits, improving RWA profile, capital buffer (tier-1 of 17%), cost efficiency and 60bps precautionary buffer, reinforces confidence in its resilience. Maintain BUY with an unchanged target price of Rs1,818. ‘Run and Build the Bank’ of the future: The bank is building on its execution
muscle by creating future growth engines focusing on business verticals (MSME, rural banking, semi-urban/rural markets etc) and delivery channels (digital marketing along with branches and VRMs), with digital technology being the driving force. It will ‘Run and Build the Bank’ of the future with vision to make HDFC Bank the most preferred ‘un-bank’ experience for new India.
Building new competencies is a key pillar of digitisation strategy: The Bank has taken regulatory intervention on technology outage issues as an opportunity to improve and redouble its efforts to fix this problem for good. Third party audit of the Bank’s IT systems is now over and the report has been submitted to the regulator. It now awaits the decision from the RBI. It has adopted a three-dimensional approach to building new competencies through digital factory, enterprise factory and enterprise IT, and encompassing targeted efforts to gain new skills, new technologies and new ways of working. It has now embarked on a scale changing technology adoption and transformation agenda to help drive ambitious future growth plans. Specific initiatives include: Infrastructure scalability, Disaster Recovery (DR) resiliency, Security Enhancements and Enhanced Monitoring Mechanisms.
Incremental financial data points from annual report: 1) Granularisation of deposits (proportion of top 20 depositors coming down to as low as 4%), 2) top 20 borrower concentration has further inched up to 13% as growth was led by large corporate segment, 3) incremental lending is in favour of public sector entities, 4) MSME lending crosses Rs2tn mark – a part of future growth engine.
The year gone by… HDFC Bank concluded FY21 – a year of pandemic and business disruption – with 19% earnings growth (almost similar to past 5-year average), 1.32% GNPAs (lower than pre-pandemic levels), 0.6% restructuring, 1.7% slippage run-rate, 1.5% credit cost (including 30bps contingency buffer), 14% advance growth, and 16% deposit growth. That’s indeed commendable and what gives us further confidence in the franchise are: 1) precautionary credit reserve of 60bps still exists; 2) best-in-class deposit franchise (<4% deposit cost) supporting 4.2% NIMs; 3) beefing-up of resources (123 branches added) to boost retail growth (from 6.7% in FY21); and 4) enhancing technology capabilities to address outage issues.
Actively working towards resolving technology outage issue The Bank acknowledges and humbly accepts that technology is not only a strength but also an area for improvement. In the last couple of years, its technological capability has been questioned and it is actively working towards resolving the technology outage issues. In the last 28 months, the Bank has experienced five instances of downtime and there have been some deficiencies in compliance. However, to put things into perspective, one must ignore the big picture:
‒ Becoming a bank of this scale, size, and grown market share consistently year after year is not possible, without having a strong technology backbone.
‒ It is one of the largest transaction processing banks and have come up with cutting edge customer solutions like 10-second personal loans and digital loan against mutual funds.
‒ It has effectively rolled out Video KYC during the pandemic.
‒ DigiDemat and Trading Account were introduced in partnership with subsidiary last year.
The last technology downtime led to the RBI banning the Bank from issuing new credit cards as well as putting on hold new launches under Digital 2.0 initiative. Further, the regulator also appointed a third party audit of IT systems. This audit is now over and the report has been submitted to the regulator. It now awaits the decision from the RBI.
Also, some deficiencies in compliance regarding the selling of GPS products and consequent penal action from the regulator, makes it critical for the bank employees to realise and reiterate what culture is. It urges the employees that business objectives should be driven keeping in mind the three Cs: Culture, Conscience and Customers.
Scale changing technology adoption and transformation agenda
The Bank has taken technology outage issue as an opportunity to improve and redouble its efforts to fix this problem for good. It has now embarked on a scale changing technology adoption and transformation agenda to help drive ambitious future growth plans. The aim is to ‘Keep Systems ALWAYS ON, ALWAYS SECURE AND PERFORM at SCALE’. Specific initiatives include:
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‒ Infrastructure Scalability: It has invested heavily in the scaling up of the infrastructure to handle any potential load for the next 3-5 years and is also accelerating cloud strategy to be on the cutting edge leveraging best-in-class cloud service providers.
‒ Disaster Recovery (DR) Resiliency: it has strengthened its process of monitoring Data Centre (DC) and has shifted key applications to a new DC. It has strengthened the Disaster Recovery trials and processes so that it can bounce back faster and quicker.
‒ Security Enhancements: It has not had any security issues in the past. However, it is strengthening firewalls further and have been scanning the horizon for potential security issues and be ever prepared to face them. To enhance security threats, action plans are underway for further robustness.
‒ Monitoring Mechanisms: An enhanced application monitoring mechanism has been put in place across the board to enable the Bank to keep IT systems Always On.
While executing this Technology Transformation agenda, there will sometimes be pain and outages beyond control. But it is prepared to swallow this bitter pill. It is putting in place measures that will ensure that downtimes will not be prolonged. It will continue to invest in IT products, infrastructure, services and tools to ensure a seamless banking experience. Key initiatives like a streamlined customer experience hub, a modernised and significantly strengthened customer experience and allowing access to content across channels and devices are on the anvil.
Strategies going forward
The hallmark of its strategy is its ability to adapt and evolve without losing the core. It is building upon its stated strategy of leveraging the Branch Channel and Virtual Relationship Channel with the addition of Digital Marketing as a key channel. It has created a new business segment of Commercial (MSME) and Rural Banking to capture the next wave of growth. Besides leadership position in the payments business and retail assets business, it has added Wealth Management and Private Banking as a core focus area. All these core business areas would be supported by further strengthening foundational capability in Technology and Digital domains. Its subsidiaries will help it fulfil consumer needs for holistic financial solutions and will continue to invest in them.
Project Future Ready
To realise this strategy it has unveiled project ‘Future Ready’. Project Future Ready aims to call out clear areas of focus to further add strength to its strategic and execution muscle.
‒ Clearly identified growth engines: It has broadly classified Corporate Banking, Commercial Banking (MSME) and Rural, Government and Institutional Banking, Private Banking, Retail Assets and Payments as business verticals. These will be driven by delivery channels of Branch Banking, Tele-Sales/Service/Relationship and Digital Marketing. These growth engines will account for the bulk of future investments.
‒ Fully powered by renewed focus and vigour on Technology/Digital investments that would act as the core backbone to both ‘Run and Build the
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Bank’. While it strengthens Enterprise Technology Factory to keep systems always ‘ON’, available and secure, it is creating a new Digital Factory. The mandate of the new Digital Factory is to foster innovations in the Product and Consumer experience domain through own build or collaborate with new age fin-tech and big-tech companies. Following the core, moving to the cloud, creation of micro-services / API-based architecture, innovating through partnerships leveraging API interconnectivity all backed by a strong data / AI strategy would form the core of what it intends to pursue going forward. It is working on many new exciting opportunities to improve consumer experience and introduce new innovations like ‘Banking on the Edge’, which will be announced in due course of time.
‒ Put in place the right talent to drive project ‘Future Ready’: The underlying philosophy is to develop employees with diverse skills, multifunctional exposure with One Bank collaborative mindset to deliver on project ‘Future Ready’ and enable more opportunities for career growth.
‒ Continue to strengthen its core enabling functions of Internal Audit, Credit and Underwriting, Risk Management and Compliance/ Governance to support the growth ambitions. It firmly believes project ‘Future Ready’ will catalyse, create and capture the next wave of growth.
ESG approach
Recently, the Bank has committed to become carbon neutral by FY32. As a part of this initiative, it is looking at reducing its emissions, energy and water consumption. It will continue to incorporate and scale up the use of renewable energy in its operations. As a part of the roadmap, it will focus on offering loans for green products like electric vehicles at lower interest rates and incorporate ESG scores while making credit decisions. The Bank is also working on a framework for issuing green bonds. It has enhanced the total value of CSR support and investments across programmes under CSR brand, Parivartan that has so far impacted 85mn+ lives across more than 1,970 villages in India.
Semi-urban and rural markets (SURU) are a core element of inclusive growth
In FY21, it has considerably strengthened its relationship with CSCs by empanelling an additional 10,000 plus Business Correspondents (BCs) and has also set up 354 new branches (taking the total to 5,608 across 2,902 cities / towns) and 1,186 ATMs / CDMs. The share of semi-urban and rural outlets in the network is 50%, reflecting its continued focus on penetrating further into these markets. Key aspect of its aspirational inclusive growth strategy in semi-urban and rural markets has been the near trebling of the BC network to 15,756 from 5,541 in last one year. It has adopted a segment-specific approach like funding to agribusiness, MSMEs and dairy farmers.
Further nuances on few product segments
‒ Continues to be a leader in auto loans segment with strong presence in passenger, commercial vehicle and two-wheeler financing. After being impacted by the lockdown in first two quarters, growth revived in the third quarter and the momentum continued in the fourth. While there was a marginal uptick in ticket size in the fourth quarter, growth came largely on the back of improved distribution.
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‒ In the credit card business, the RBI, through its order dated December 2, 2020, advised the bank against sourcing new credit card customers. The Bank subsequently recalibrated its strategy and began selling more to its existing customers. Credit cards constitute about 6% of the overall book.
‒ In FY21, the Bank, on an average, originated Rs24.7bn (Rs23.5bn in FY20) of home loans every month and purchased Rs190bn (Rs241bn) as direct assignment of loans.
‒ About 80% of the incremental personal loans were to employees of top-rated corporates with reasonably high disposable income. Portfolio further improved qualitatively reflected in increase in credit scores across segments.
‒ Gained market share in corporate banking (23% YoY growth to Rs2.98trn) by focused outreach to large corporates and well-rated blue-chip PSUs. It also capitalised on the trend of large companies preferring to deal with fewer banks.
‒ With respect to emerging corporate (mid-market segment), the Bank leveraged its vast geographical reach, technology backbone, automated processes, suite of financial products and quick turnaround times to offer a differentiated service, which has resulted in new customer acquisitions as well as a higher share of the wallet from the existing customers. MSME advances grew >30% crossing Rs2trn and advances to micro enterprises constituted >30% of this.
‒ Loans against gold jewellery grew by over 33% to Rs80bn in FY21 and it rolled out the product from 225 more branches in FY21, taking the total number to 1,000 through which gold loans are distributed.
Leadership in payment
‒ The Bank is thriving hard on being the leading facilitator of cashless payments in India – reflected in its base of 36.7mn (32.1mn in FY20) debit cards, 14.9mn (14.5mn) credit cards and 2.13 (~1.79mn) acceptance points (across all form factors).
‒ Payments business has launched digital offerings such as Bharat QR Code, UPI, and SMS pay solutions. It has also pioneered products such as the SmartHub app for small merchants and DigiPos, which enables traditional PoS machines to accept digital payments
Bancassurance income grew 27% and accounts for 22% of fee income
‒ Income from bancassurance grew 27% to Rs35.7bn (accounting for 22% of fee income).
‒ Of this, commission from life insurance business grew 26% to Rs27.5bn and from general/health insurance, commissions were up 46% to Rs4bn
‒ Also, Rs4bn (compared to Rs10bn) seems to be for displaying publicity materials at branches.
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Being future ready Chart 1: Future ready strategy: stakeholders at the centre with ESG as an overarching principle
Source: Company data, I-Sec research
Chart 2: Staying ahead with smart banking
Source: Company data, I-Sec research Chart 3: Building new competencies is key pillar of digitisation strategy
Source: Company data, I-Sec research
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Chart 4: Payment business acts as a catalyst for cashless transactions
1.071.25
1.45 1.49
0.66
0.96
1.80
2.13
0.00
0.50
1.00
1.50
2.00
2.50
FY18 FY19 FY20 FY21
(mn)
Credit card holder Merchant acceptance point
Source: Company data, I-Sec research
Chart 5: RoA trajectory sustaining in a narrow band…
Chart 7: Corporate segments now constitutes almost 54% of the portfolio
52 49 45 48 51 54
7 7 5 6 6 6
15 16 16 14 12 11
12 14 16 17 17 16
5 6 8 7 6 6 5 5 5 5 4 4
0%
20%
40%
60%
80%
100%
FY16 FY17 FY18 FY19 FY20 FY21
Corporate Home Auto / CV / 2W Unsecured LAS Business Banking KCC Others
Source: Company data, I-Sec research
Chart 8: MSME crossing Rs2tn mark constituting 18% of the portfolio – a new focus vertical
747 852 890
1,290
1,591
2,018
13
14
15
16
17
18
19
-
400
800
1,200
1,600
2,000
2,400
FY16 FY17 FY18 FY19 FY20 FY21
(%)
(Rs
bn)
MSME Mix (RHS)
Source: Company data, I-Sec research
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Table 2: Advances to public sector now constitute more than 10% of portfolio (Rs mn)
FY17 FY18 FY19 FY20 FY21 Advances to public sector 1,57,741 1,37,708 2,16,010 6,23,354 11,99,083 Total Advances 55,45,682 65,83,331 81,94,012 99,37,029 1,13,28,366 Total Assets 86,38,401 1,06,39,343 1,24,45,407 1,53,05,113 1,74,68,705 As a % of total advances 2.8% 2.1% 2.6% 6.3% 10.6% As a % of total assets 1.8% 1.3% 1.7% 4.1% 6.9%
Source: Company data, I-Sec research
Chart 9: Granular deposit profile prominent; advance concentration rise due to corporate credit growth
5.3 5.5 6.3 6.1
4.0 4.1
11.9
9.4 9.0
10.6 11.6
12.9
-
2.0
4.0
6.0
8.0
10.0
12.0
14.0
FY16 FY17 FY18 FY19 FY20 FY21
(%)
Concentration of deposits Concentration of advances
Source: Company data, I-Sec research
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Resilient and best-in-class asset quality despite challenges Table 3: Despite challenging environment, GNPAs settled in similar range (Rs mn)
Particulars FY16 FY17 FY18 FY19 FY20 FY21 GNPA at the beginning 34,384 43,928 58,857 86,070 1,12,242 1,26,500 Additions during the year 57,126 71,262 1,29,590 1,43,820 1,75,631 1,60,400 Upgradations 13,771 15,194 41,636 32,520 36,046 16,016 Recoveries 14,387 17,280 28,083 39,325 42,782 27,133 Write-offs 19,424 23,859 32,658 45,804 82,545 92,891 Reductions during the year 47,582 56,333 1,02,377 1,17,648 1,61,373 1,36,040 GNPA at the end 43,928 58,857 86,070 1,12,242 1,26,500 1,50,860 Gross advances of previous FY 36,80,371 46,76,664 55,86,099 66,43,390 82,74,109 1,00,28,105
Source: Company data, I-Sec research
Chart 10: Credit cost includes 30bps contingency buffer
1.0 1.0 1.0 1.0 0.9 0.9 1.1 1.3 1.4 1.3 1.3
1.3
1.0
0.8
0.6 0.6 0.7 0.7
1.0 1.0
1.3 1.5
83 74 70 72
67
- 10 20 30 40 50 60 70 80 90
0.3 0.5 0.6 0.8 0.9 1.1 1.2 1.4 1.5 1.7
FY11
FY12
FY13
FY14
FY15
FY16
FY17
FY18
FY19
FY20
FY21
(%)
(%)
GNPA Credit cost PCR (RHS)
Source: Company data, I-Sec research
Chart 11: Slippages below recent past averages is commendable
1.6 1.5
2.3 2.2 2.1
1.6
0.5 0.5 0.6 0.7
1.0 0.9
-
0.5
1.0
1.5
2.0
2.5
FY16 FY17 FY18 FY19 FY20 FY21
(%)
Slippage Ratio Write-off ratio
Source: Company data, I-Sec research
Table 4: MSME restructuring under RBI guidelines issued in January 2019
Mar-20 Mar-21
No. of accounts restructured 27 2,82,589 Amt o/s (Rs mn) 481 33,914 Average o/s per account (Rs mn) 17.82 0.12
Source: Company data, I-Sec research
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Table 5: Restructuring under the Resolution Framework (as per RBI circular dated August 06, 2020) (Rs mn)
Corporate investments skewed towards private segment Table 7: Corporate bond portfolio constitutes 3.4% of asset base (Rs mn)
FY17 FY18 FY19 FY20 FY21 Invt in debentures & bonds 1,94,698 3,47,873 2,86,970 2,58,012 5,86,747 Total Investments 21,44,633 24,22,002 29,05,879 39,18,267 44,37,283 Total Assets 86,38,401 1,06,39,343 1,24,45,407 1,53,05,113 1,74,68,705 As a % of total investments 9.1% 14.4% 9.9% 6.6% 13.2% As a % of total assets 2.25% 3.27% 2.31% 1.69% 3.36%
Source: Company data, I-Sec research
Table 8: Non SLR investment higher due to private corporates investments - amidst easy liquidity tapping debt market to raise money
Chart 18: 50% network presence in semi-urban and rural markets
20 20 20 20 21 19
32 32 32 32 30 31
20 19 19 19 20 21
28 28 28 29 29 29
- 10 20 30 40 50 60 70 80 90
100
FY16 FY17 FY18 FY19 FY20 FY21
no o
f bra
nche
s
Rural Semi-urban Urban Metro
Source: Company data, I-Sec research
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Income and expenditure profile Table 10: DICGC premium cost up due to deposit growth and rate increase (Rs mn)
FY17 FY18 FY19 FY20 FY21 Insurance 6,907 8,273 10,414 12,292 17,228 Total opex 1,97,033 2,26,904 2,61,194 3,06,975 3,27,226 Total opex ex employee cost 1,32,197 1,58,846 1,83,576 2,11,719 2,23,578 Total deposits 64,36,397 78,87,706 92,31,409 1,14,75,023 1,33,50,602 As a % of total opex 3.5% 3.6% 4.0% 4.0% 5.3% As a % of total opex ex employee cost 5.2% 5.2% 5.7% 5.8% 7.7% As a % of total deposits (bps) 11 10 11 11 13
Source: Company data, I-Sec research
Chart 19: Bancassurance income grew 27%
6.6 8.0 11.9 14.7
21.8 27.5
1.6 1.6
2.0 2.2
2.7
4.0
-
5.0
10.0
15.0
20.0
25.0
30.0
35.0
FY16 FY17 FY18 FY19 FY20 FY21
(Rs
bn)
Life insurance General insurance
Source: Company data, I-Sec research
Chart 20: Despite higher infrastructure and insurance expenses, cost ratios contained well
Table 15: Options granted and exercised under ESOP schemes (Rs mn)
Particulars FY16 FY17 FY18 FY19 FY20 FY21 Options outstanding, beginning of year 218 257 184 151 137 143 Granted during the year 90 - 34 40 48 57 Exercised during the year 43 69 65 48 37 29 Forfeited / Lapsed during the year 7 4 2 7 5 3 Options outstanding, end of year 257 184 151 137 143 168 Options exercisable 99 113 94 81 64 64
Source: Company data, I-Sec research
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Other highlights Chart 21: Contingent liability as % of assets broadly stable
62 57 50 54 54 51
30 33 40 36 37 37
4 4 5 5 5 8
-
50
100
150
0%
50%
100%
FY16 FY17 FY18 FY19 FY20 FY21
(%)
(%)
Other Aceptances etcGuarantees DerivativeFwd exchange Other claimsTaxation claims Cont. liability As a % of total assets (RHS)
Source: Company data, I-Sec research
Chart 22: Not much rise in complaints received in FY21
224
105
17 16 14 7
170
108
17 13 12 5 -
50
100
150
200
250
ATM
/ D
ebit
Car
ds
Cre
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ards
Loan
s &
adva
nces
Inte
rnet
/Mob
ileBk
g Oth
ers
A/c
open
ing
rela
ted
Complaints received during the year (in thousands)
FY20 FY21
Source: Company data, I-Sec research
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Financial summary Table 16: Profit and loss statement (Rs mn, year ending Mar 31)
Core Tier-I 15.5 14.6 16.7 18.5 17.6 16.9 16.3 15.7 Source: Company data, I-Sec research
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New I-Sec investment ratings (all ratings based on absolute return; All ratings and target price refers to 12-month performance horizon, unless mentioned otherwise) BUY: >15% return; ADD: 5% to 15% return; HOLD: Negative 5% to Positive 5% return; REDUCE: Negative 5% to Negative 15% return; SELL: < negative 15% return
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Recommendation in reports based on technical and derivative analysis centre on studying charts of a stock's price movement, outstanding positions, trading volume etc as opposed to focusing on a company's fundamentals and, as such, may not match with the recommendation in fundamental reports. Investors may visit icicidirect.com to view the Fundamental and Technical Research Reports. Our proprietary trading and investment businesses may make investment decisions that are inconsistent with the recommendations expressed herein. ICICI Securities Limited has two independent equity research groups: Institutional Research and Retail Research. This report has been prepared by the Institutional Research. The views and opinions expressed in this document may or may not match or may be contrary with the views, estimates, rating, and target price of the Retail Research. The information and opinions in this report have been prepared by ICICI Securities and are subject to change without any notice. 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Forward-looking statements are not predictions and may be subject to change without notice. ICICI Securities or its associates might have managed or co-managed public offering of securities for the subject company or might have been mandated by the subject company for any other assignment in the past twelve months. ICICI Securities or its associates might have received any compensation from the companies mentioned in the report during the period preceding twelve months from the date of this report for services in respect of managing or co-managing public offerings, corporate finance, investment banking or merchant banking, brokerage services or other advisory service in a merger or specific transaction. ICICI Securities or its associates might have received any compensation for products or services other than investment banking or merchant banking or brokerage services from the companies mentioned in the report in the past twelve months. ICICI Securities encourages independence in research report preparation and strives to minimize conflict in preparation of research report. ICICI Securities or its associates or its analysts did not receive any compensation or other benefits from the companies mentioned in the report or third party in connection with preparation of the research report. Accordingly, neither ICICI Securities nor Research Analysts and their relatives have any material conflict of interest at the time of publication of this report. Compensation of our Research Analysts is not based on any specific merchant banking, investment banking or brokerage service transactions. ICICI Securities or its subsidiaries collectively or Research Analysts or their relatives do not own 1% or more of the equity securities of the Company mentioned in the report as of the last day of the month preceding the publication of the research report. Since associates of ICICI Securities and ICICI Securities as a entity are engaged in various financial service businesses, they might have financial interests or beneficial ownership in various companies including the subject company/companies mentioned in this report. ICICI Securities may have issued other reports that are inconsistent with and reach different conclusion from the information presented in this report. Neither the Research Analysts nor ICICI Securities have been engaged in market making activity for the companies mentioned in the report. We submit that no material disciplinary action has been taken on ICICI Securities by any Regulatory Authority impacting Equity Research Analysis activities. 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