Guidelines for generic UI elements: extension for 3G ... · PDF fileextension for 3G mobile devices, services and applications Bruno von Niman, Pekka Kettola, ... Sony Ericsson Telenor

Generic UI elements for 3G - STF 322

World Class Standards

Guidelines for generic UI elements: extension for 3G mobile devices, services

and applications

Bruno von Niman, Pekka Kettola,Matthias Schneider, and David Williams

ETSI STF 322

[email protected]

([email protected] for comments)

Generic UI elements for 3G - STF 322

World Class StandardsGuidelines for generic UI elements:

now also for 3G mobile devices, services and applications

Matthias SchneiderETSI STF322 Expert

Vice President BenQ Mobile IPRs, Standards and Sell-Off

&Technology Licensing, Nokia Group

[email protected]([email protected] for comments)

Generic UI elements for 3G - STF 322 3


ETSI STF 322

� Funded by EC/EFTA� Leader:

� Bruno von Niman (ITS (Sweden), vonniman consulting)� Experts:

� Pekka Ketola (Nokia) � David Williams (Majire)� Matthias Schneider (BenQ Mobile/Nokia Group)

� Follow up EG 202 132 (STF231), focusing on the 3G-spec ific aspects

� Time plan:� TB approval in September 2008� ETSI publication in December 2008



Intro and background (1/2)

� The capabilities offered by mobile solutions evolve, � from only being able to make a call and use voice-m ail to � downloadable personalization achieved through

• ringer signals, • software programs such as games and • the introduction of multimedia information services

• such as navigation, mapping and directions, • traffic information, • text messaging and e-mail access, • quasi-cordless functionality, • music, TV and video call services.



Intro and background (2/2)� Connectivity and interoperability between

� telephony networks, � personal computing, � the Internet, and � ever-smarter mobile terminals and services

offer enormous potential for improving life.� Concern about whether these new products, services and their content will be

fully accessible to all people, including:� generic users,� less literate users, � children, � aging and disabled users.

� Ensuring access to mobile communication for all is a common goal� vendors, operators, service providers, � users associations, � Policy makers ( e-inclusive information society)



The “Usability Gap”

�“Featurism” - product complexity increasing�Range of mobile technology users broadening – from children to elderly and disabled

user specialisation

the "Usability Gap"

product complexity

time

low

high



Triple-play



Decreasing the “Usability Gap”

� Possible ways to decrease complexity include:� understanding of user needs;� excellent user interfaces;� simplicity of configuration;� personalization capabilities and� ease of operation.

� Also the “usability gap” can be helped by:� technological advances (e.g. better speech recognit ion);� a maturing ICT industry.



Generic UI elements!



ETSI Guide: Generic UI elements for mobile devices and services (STF231)

Leader: Bruno von Niman

(Ericsson/ vonniman consulting) ITS Sweden

STF Experts:Riitta Jokela Martin Böcker

Nokia Siemens

Kristoffer Åberg Mike Pluke Sony Ericsson Telenor (supp.)

Matthias Schneider- Hufschmidt Siemens



Industry Reference Group(STF231)

AOL Time WarnerAlcatel

BTEricsson

Fundacione ONEGSM Association

IBMInfineonMotorolaOrangePhilips

QualcommSamsung

TeliaSoneraTMobile

O2Vodafone

Wireless World Research Forumetc.



Scope (1/2)� Simplify end-user access to ICT services for end us ers and consumers

from mobile 3G/UMTS telecommunication terminals� without restricting the ability of market players t o further improve and develop

their terminals, services and applications.

� Expand scope of EG 202 132, “Human Factors: Guideli nes for Generic Mobile User Interface Elements for Mobile Terminals and Services”(August 2004)� to 3G specific issues

� Address specific and important 3G key issues from t he end user's perspective, providing guidance on proposed generic user interface elements for basic and advanced mobile terminals, s ervices and applications, including their accessibility.



Scope (2/2)� Consider user requirements and integrate available results of

standardisation work� providing implementation oriented guidance.

� Do not restrict ability of market players � to further improve and develop their devices and se rvices.

� Do not limit options to trademark UI elements or pr ofile the user experience � of brand-specific user interface implementations as a competitive edge.

� Provide guidance on simplifying end-user access to basic and selected advanced functions of mobile communication services from mobile communication devices.

� Adopt a Design-for-All approach, wherever possible� taking special needs of children and elderly users with physical and sensory

disabilities into account.



5. Rationale for generic UI elements

� Manufacturers differentiate their products through indus trial and screen design, feature sets and UIs

� Generic UI elements are accepted � in safety-relevant products (e.g. cars), � for products to be used by many people (products in public or work

environments), and� In UIs following de-facto standards (GUIs in PC sof tware or musical

instruments).





Rationale for generic UI elements� Generic UI elements result from

� De-facto standards (e.g. GUIs), and from� official standardisation (e.g. keypad arrangement o n

public phones).� Generic UI elements potentially benefit all,

� end users,� manufacturers, and� service providers.

� They can facilitate the uptake of new and emerging types of interfaces, e.g.� ETSI ES 202 130 Character repertoires, ordering rul es

and keypad assignment (under expansion)� ETSI ES 202 076 Generic spoken command vocabulary

(under expansion)



Rationale for generic UI elements

� Basic considerations of what makes a UI area a candid ate for generic UI elements:� No barrier to innovation� No obstacle to good product-specific user interface s� Only the semantic of a generic user-interface eleme nt should be

specified, not the actual design and implementation� End-user aspects, such as learnability, familiarity , trust, configuration

and access� Commercial aspects (quicker uptake of new technolog ies, larger user

base)� Legal requirements and possible regulation



EG 202 132 version 1.1.1: 2G/GSM and GPRS- specific guidelines

1. Terminology, symbols, acoustic signals and user guides

2. Configuration for service access, interworking, portability and error handling

3. Terminal and network related generic UI elements4. Service and application specific UI elements



Terminal and network related generic UI elements

9.1 International access code9.2 Safety and security indicators9.3 Text entry, retrieval and control9.4 Accessibility and assistive terminal interfaces9.5 Common keys9.6 Language selection mechanisms9.7 Voice and speech user interfaces9.8 Users’ data privacy, security and access control9.9 Telephone number format and handling9.10 Universal addressing in converging networks9.11 Synchronization and back-up



Service and application specific UI elements

10.1 Emergency call services10.2 Voice call services10.3 Video call services10.4 Mobile browsing and Internet services10.5 Positioning-related services10.6 Service and content presence, availability and connectivity10.7 Payments, cost of services and content10.8 Messaging services10.9 Instant mobile messaging services


World Class StandardsEG 202 132 version 2.1.1

2G/GSM and GPRS- specific guidelines updatedfor 3G/UMTS specifics…?

� Under development- early draft plans include:1. Enabler and disabler issues (terminals, media, services)2. Variability of service offering/ QoS3. Internet connectivity 4. Data intensive services and applications 5. Always-on, always on-line 6. Media handling 7. Distributed/non-native/local and remote user interfaces (device- service) 8. Dedicated device interfaces9. Enabling computer access 10.Cost-speed-time-progress 11.Customization 12.Business/enterprise use



Thank you!

[email protected]@vonniman.com

http://portal.etsi.org/stfs/STF_HomePages/STF322/STF322.asp

Guidelines for generic UI elements: extension for 3G ... · PDF fileextension for 3G mobile devices, services and applications Bruno von Niman, Pekka Kettola, ... Sony Ericsson Telenor

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