Groupware: Facilitation, Cooperation, & Collaboration Kristin Davis i385q/KMS November 10, 2005
Groupware: Facilitation, Cooperation,
& Collaboration
Kristin Davis i385q/KMSNovember 10, 2005
Overview
oGroupware terms & conceptsoReview readingsoSystemsoQuestions
Groupware terms & concepts
oGroupwareoCollaborative software
oCSCW-computer supported cooperative work
oSocial software
Groupware breakdown
Same time"synchronous"
Different time"asynchronous"
Same Place"colocated"
voting,presentation support
shared computers
Different Place"distance"
videophones,chat
email, workflow
From Usability First
Groupware breakdown
oLevels of groupwareoCommunication toolsoConferencing toolsoCollaborative
management tools
Lotus Softwareo Productivity & Office Suiteso Content managemento Information Integrationo Learning Softwareo Advanced Messagingo Real-time & Team
Collaborationo Design & Constructiono Wireless
Groove Virtual OfficeManage:
•Workspaces
•Contacts
•Documents
•Calendars
BSCW: Basic Support for Cooperative Work on the World Wide Web
o BSCW: Basic Support for Cooperative Work (10/95)
o Web based collaboration serviceo Shared Workspaceo Broad but lightweight toolso Storing documents, editingo Events and activity trackingo Multiple access levelso Threaded text-based
conferencing
What Groupware Functionality do Users Really Use?
o Logfile evaluation 6/99-4/00o 72% read operations
oCreation of informationoModification of informationoSecurity & privacy issues
o Primarily asynchronous communication
o v4.3 features
BSCW Awareness Maps
Making Contact: Getting the Group to Communicate with Groupware
o People have trouble getting in touch with one another
o It is hard for people to choose an appropriate communication or groupware channel
Interaction and Outeraction: Instant Messaging in Action
o Outeraction: communicative process people use to connect with each other and manage communication
o Negotiate availabilityo Maintain a sense of
connectiono Quick questions &
clarificationso Coordination and schedulingo Facilitate media switching
Messaging and Informality:Will IM Follow in the Footsteps
of Email?
o What happens when IM conversations are automatically saved?
o What happens when email, voicemail are forwarded? Does this change your behavior?
Examples of groupware
Questions?
Referenceso Appelt, W. (2001)
What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, 2001. IEEE Computer Society, Los Alamitos.
o Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp. 827-846.
o Ellis, C. , Gibbs, S., Rein, G. (1991) Groupware: some issues and Experiences Communications of the ACM, Volume 34 Issue 1 Publisher: ACM Press
o Gross, T., Wirsam, W., & Graether, W. (2003) Awareness Maps: Visualizing Awareness in Shared Workspaces. CHI 2003, Ft. Lauderdale, FL. ACM Press.
o Grudin, J. (1994), Groupware and Social Dynamics: Eight Challenges for Developers. CACM94, ACM Press.
o Lovejoy, T. & Grudin, J. (2003) Messaging and Formality: Will IM Follow in the Footsteps of Email? Proc. INTERACT 2003, 817-820.
o Nardi, B., Whittaker, S., & Bradner, E. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000. Philadelphia, PA. ACM Press.
o Usability First, Retrieved October 23, 2005 , http://www.usabilityfirst.com/groupware/intro.txl